SpectraLink Mitel 6920 User manual

721-0068-000 Rev. A
October 2019
Spectralink Versity Smartphone
Mitel MiVoice Business 3300 ICP
Interoperability Guide

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Copyright Notice
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Contents
About This Guide............................................................... 5
Product Support ............................................................................................................... 5
Spectralink References .................................................................................................... 5
Specific Documents ..................................................................................................... 6
Mitel Documentation......................................................................................................... 7
Conventions Used In This Document.............................................................................. 7
Typography.................................................................................................................. 7
Chapter 1: Overview ........................................................... 8
System Diagram................................................................................................................ 8
Test Infrastructure Version Information ........................................................................ 8
Feature Configuration and Test Summary...................................................................... 9
Configuration Sequence Overview.................................................................................10
Chapter 2: Configuration Steps ............................................ 11
1. Licenses .....................................................................................................................11
2. Class of Service .........................................................................................................12
3. Define SIP Device Capabilities..................................................................................13
4. Configure Call Rerouting First Alternatives.............................................................18
5. Add the User and the Device.....................................................................................19
Choose a Number for your new Device.......................................................................19
Add the User...............................................................................................................20
Define the Service Profile............................................................................................21
Configure Service Details............................................................................................22
Configure Access........................................................................................................23
Add Multicall Buttons...................................................................................................24
6. Add a Voicemail Box (if desired)...............................................................................25
7. Configure Call Re-Routing For Your Extension.......................................................26
8. Configure the Spectralink Versity Handset to Register with the Mitel MiVoice
Server..........................................................................................................................27
Example: Manual SIP configuration.............................................................................27
9. Verify Registration Status .........................................................................................32
10. Test .............................................................................................................................34
Chapter 3: SIP Feature Configuration and Configuration Parameter
Test Details ..................................................................... 35
Mitel MiVoice System SIP Registration..........................................................................35
SIP Digest Authentication...............................................................................................35

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Basic Calls .......................................................................................................................35
Voicemail Integration.......................................................................................................35
Message Waiting Indication (MWI) .................................................................................36
Call Waiting......................................................................................................................36
Multiple Calls per Line Key or Maximum Calls per Line................................................36
Conference 3-way............................................................................................................37
Transfer: Blind.................................................................................................................37
Transfer: Announced.......................................................................................................37
Transfer: Attended...........................................................................................................37
Caller ID............................................................................................................................37
Hold and Resume.............................................................................................................38
Music On Hold..................................................................................................................38
Call Reject ........................................................................................................................38
Do Not Disturb .................................................................................................................38
Do Not Disturb Using the Handset ..............................................................................38
Do Not Disturb Using Feature Access Codes (FACs)..................................................39
Call Park...........................................................................................................................39
DTMF via RFC2833...........................................................................................................39
Call Forward.....................................................................................................................40
Call Forward All Calls Using the Handset....................................................................40
Call Forward All Calls Using Feature Access Codes (FACs).......................................40
Feature Access Codes ....................................................................................................40
SIP Using TCP or TLS......................................................................................................41
G.711u, G.711a, G.729A codecs......................................................................................41
Default Versity Advertised Codec List .........................................................................41
Multiple Line Keys (or Registrations) per Handset........................................................41
‘Paired’ Lines (Shared Line, Bridged Line) ....................................................................42
Ring Multiple Phones Simultaneously / Ring Group.....................................................42
Trunk Calling....................................................................................................................42
Failover, Fail-back, Redundancy or Resiliency .............................................................42
Method 1: Using IP addresses (without the use of DNS).............................................43
Method 2: Leveraging DNS.........................................................................................43
Call Resiliency ............................................................................................................44
Fail-back .....................................................................................................................44
Chapter 4: Troubleshooting................................................. 45
SIP Traces on the MiVoice Business System................................................................45
DSCP Values....................................................................................................................45
Audio and Call Control DSCP......................................................................................46

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About This Guide
This interoperability guide describes the procedures for configuring Spectralink Versity handsets
with the Mitel MiVoice Business software running on a 3300 ICP platform. The overall objective
of the interoperability compliance testing is to verify that Spectralink Versity smartphones
function in an environment comprised of a Mitel MiVoice Business Server and various Mitel
telephones and PSTN connections. All testing was performed in Spectralink laboratories.
Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain Time.
For Technical Support: mailto:[e-mail]
For Knowledge Base: http://support.Spectralink.com
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.Spectralink.com.

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To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link.
Specific Documents
Spectralink Versity software and support documents are available on the Spectralink support
site at http://support.spectralink.com/versity.
Spectralink SAM software and support documents are available on the Spectralink support site
at http://support.spectralink.com/sam.
Release Notes accompany every software release and provide the new and changed features
and resolved issues in the latest version of the software. Please review these for the most
current information about your software.
Spectralink Versity Deployment Guide provides a high-level overview of the deployment process
for Spectralink Versity smartphones. This includes the interface with an EMM, the method for
getting Versity connected to the wireless LAN, and the interface with the Spectralink Application
Management (SAM) server.
Spectralink Applications Management Guide The Spectralink Applications Management (SAM)
Guide provides information about every setting and option for the Spectralink applications that
are available to the administrator on the SAM server. Time-saving shortcuts, troubleshooting
tips and other important maintenance instructions are also found in this document.
The Spectralink Versity User Guide offers comprehensive instructions for using each of the
Spectralink Applications deployed on the handsets.
For information on IP PBX and soft switch vendors, see the Spectralink Call Server
Interoperability Guide.
Technical Bulletins and Feature Descriptions explain workarounds to existing issues and
provide expanded descriptions and examples.
AP Configuration Guides explain how to correctly configure access points and WLAN controllers
(if applicable) and identify the optimal settings that support Spectralink Versity smartphone. You
can find them on the VIEW Certified webpage.

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Mitel Documentation
This document does not attempt to cover even a small subset of the features and functionality
available in the Mitel MiVoiceSystem. Please navigate to the Mitel documentation site for the
latest Mitel branded documentation:
http://edocs.mitel.com/default.htm
Conventions Used In This Document
Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Convention
Description
Bold
Highlights interface items such as menus, softkeys, file names, and
directories. Also used to represent menu selections and text entry to the
handset.
Italics
Used to emphasize text, to show example values or inputs, and to show
titles of reference documents available from the Spectralink Support Web
site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you click text
in this style, you will be linked to an external document or Web page.
Bright orange text
Used for cross references to other sections within this document. If you
click text in this style, you will be taken to another part of this document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.
Convention
Description
<MACaddress>
Indicates that you must enter information specific to your installation,
handset, or network. For example, when you see <MACaddress>, enter
your handset’s 12-digit MAC address. If you see <installed-directory>,
enter the path to your installation directory.
>
Indicates that you need to select an item from a menu. For example,
Settings> Basic indicates that you need to select Basic from the
Settings menu.

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Chapter 1: Overview
System Diagram
Below is a system diagram depicting the lab setup used to test the Spectralink Versity
interoperation with the Mitel MiVoiceSystem.
Test Infrastructure Version Information
•Mitel MiVoice Business: Release 9.0 SP2, Active Version: 9.0.2.16
•Spectralink Versity Handset Software Version: 1.6.0.1212
•Cisco AIR-CAP3502I-A-K9 Access Point Software Version: 8.5.140.0

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Feature Configuration and Test Summary
A description of each feature tested and comments about feature functionality can be found in
SIP Feature Configuration and Configuration Parameter Test Details.
Features Tested
Supported
Direct to Mitel MiVoice System SIP Registration
Y
SIP Digest Authentication
Y
Basic Calls
Y
Voicemail Integration
Y
Message Waiting Indication (MWI)
Y
Call Waiting
Y
Multiple Calls Per Line Key (or per registration)
Y
Conference: 3-way
Y
Transfer: Blind
Y
Transfer: Announced
Y
Transfer: Attended
N
Caller ID
Y
Hold and Resume
Y
Music On Hold
Y
Call Reject
Y
Do Not Disturb
Y
Call Park
Y
DTMF via RFC2833
Y
Call Forward
Y
Feature Access Codes
Y
SIP Using TCP or TLS
N
G.711u, G.711a, and G.729A Codecs
Y
G.722 Codec
N
Multiple Line Keys (or registrations) per handset
N
‘Paired’ lines (shared line, bridged line )
N
Ring Multiple Phones Simultaneously / Ring Group
Y
Trunk Calling
Y
Failover / Fail-back / Redundancy / Resiliency
Y

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Configuration Sequence Overview
Steps required to support a Spectralink Versity Handset on the Mitel MiVoice System. Each item
on this list links to the corresponding step information later in tis document.
1 Ensure adequate licenses are available in the MiVoice Business System to support the
Versity handset
2 Create a Class of Service for The Spectralink Versity Phones
3 Define a SIP Device Capabilities Number for the Spectralink Versity Phones
4 Configure the Call Rerouting First Alternatives Location
5 Add the User and the Device
6 Add a Voicemail Box (If Desired)
7 Configure Call Re-routing for your extension
8 Configure the Spectralink Versity handset to use the Mitel MiVoice System as the SIP
Server
9 Verify Registration Status
10 Test Basic Calling Features and Functionality

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Chapter 2: Configuration Steps
The intent of this section of the guide is to provide a minimum series of steps necessary to
create the configuration on the Mitel MiVoice System to support the Spectralink Versity
handsets, and then connect the Versity handsets to the network and achieve registration. Your
environment may require that some additional fields or configuration be completed to ensure the
handset works as desired. Please consult Chapter 3 for configuration details regarding more
advanced features and functionality.
1. Licenses
Ensure adequate licenses are available in the MiVoice Business System to support the Versity
handset.
Verify licenses by navigating to the Licenses> License and Option Selection form in the
MiVoice Business Controller. Each Spectralink handset will consume one IP Users License.

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2. Class of Service
Build a Class of Service (COS) for the Spectralink Versity phones and specify its options.
The Class of Service Options form can be found by navigating to System Properties> System
Feature Settings> Class of Service Options. Each deployment is unique and may require
options other than those recommend below due to site policy or administrative requirements.
You may build a unique COS for the Spectralink Versity phones or utilize an existing COS as
long as it conforms to the recommended values below.
1 Select the Class of Service Number you wish to modify and click Change. For purposes
of our example, we will build a custom COS for the Spectralink Versity phones. There
were only three options we found needed to be modified from the defaults:
2 In the General tab, scroll to and change the following three options.
○Public Network Access via DPNSS set to Yes.
○Auto Campon Timer is Blanked (Clear the existing value).
○Call Park –Allowed To Park set to Yes (if you wish to Park) –please see the Call
Park Feature Configuration section of this guide for known caveats.

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Example: Class of Service
3. Define SIP Device Capabilities
Define a SIP Device Capabilities Number for the Spectralink Versity phones and specify its
options.
The SIP Device Capabilities form allows us to customize the features and options the Mitel
MiVoice System will use and accept when communicating with the Spectralink Versity phones.
Spectralink recommends creating a unique SIP Device Capabilities number for the Versity
phones. In our below example we create SIP Device Capabilities number 5, and list field values
that were modified from the system defaults:
1 Navigate to System Properties> System Feature Settings> SIP Device Capabilities.
2 Select an unused SIP Device Capabilities Number, and select the Change softkey.

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a In the Comment field on the Basic tab, give this SIP Device Capabilities Number a
name, such as Slnk Versity.
b Set the Replace System based with Device based In-Call Features value to Yes.
c Other values may be left to utilize their default values.
Example: Define SIP capabilities number

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3 Next, Select the SDP Options tab on the SIP Device Capabilities form.
a Set the Allow Using UPDATE for Early Media Renegotiation value to Yes.
b Set the Limit to one Offer / Answer per Invite value to Yes.
c Set the Prevent the Use of IP Address 0.0.0.0 in SDP Messages value to Yes.
d Set the Renegotiate SDP to Enforce Symmetric Codec value to Yes.
Example: SIP device capabilities options

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4 Next, Select the Signaling and Header Manipulation tab on the SIP Device
Capabilities form.
a Set the Allow Display Update value to Yes.
b Set the Use P-Asserted Identity Header value to Yes.

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5 Next, Select the Timers tab on the SIP Device Capabilities form.
a Modify the Session Timer value to 3600.(This will cause the system to require that
phones refresh the session every hour. The system will tear the calls down if it does
not receive a response from the phone. This could help to “free up” any calls that
were not torn down correctly.)
b Modify the Invite Ringing Response Timer to a value of 5s.(This will cause calls to
stations that are currently unavailable because they have been powered off or left
the wireless LAN’s coverage area before the registration has expired to receive the
Out Of Service Handling treatment after 5s.)
6 Save the SIP Device Capabilities selections by clicking the Save button.

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4. Configure Call Rerouting First Alternatives
Call Forwarding for No Answer, Busy, or Unregistered conditions should be configured on the
Mitel MiVoice System itself. Whereas the Spectralink Versity does support a Call Forward All
feature implemented from the handset, if the handset is powered off or not connected to the
wireless network, the handset will not be able to respond to SIP Call Invitations with a message
to indicate that the call should be forwarded. Therefore the Mitel system is a better alternative.
Configure the Call Rerouting First Alternatives Location
Below we will create a Call Rerouting First Alternative number (3) that will point all Calls for
various unanswered / unavailable situations to our voicemail system’s main number (6000). If
you already have a Call Rerouting First Alternatives number that forwards calls to the location
you desire you may skip this step, but below we chose an unused Call Rerouting First
Alternatives Number (3) and modified it to direct all calls to the main Voicemail number (6000).
1 Navigate to Call Routing> Call Handling> Call Rerouting First Alternatives form.
2 Select the Call Rerouting First Alternatives Number you wish to use.
3 Click Change.
4 In the form that appears, modify the Call Rerouting First Alternatives Locations to point
to the desired destination. In our example we pointed all Call Forwarding First
Alternatives destinations to the destination of 6000 (our Voice Mail Pilot number), by
selecting This as the destination for each, and then specifying the destination number
6000 in the Directory Number field.
Example: Call rerouting

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5 Click Save when you are finished.
5. Add the User and the Device
Devices may be programmed in the IP Telephones forms, but for our example we will construct
the User and specify the Device Details by navigating to Users and Devices> User and
Services Configuration.
Choose a Number for your new Device
1 If you already know the number you will use for your Device’s primary extension number,
you may skip to the next step, but for our example below, we will find an appropriate
extension number by modifying the Search By field to show: Number.
2 Note the existing extension numbers currently in use and choose one that is currently
unused and that aligns with your site’s dial plan. For our example we will be adding
Extension Number 4107.
Example: Searching for available extensions

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Add the User
When you have identified the Extension Number you will add the User:
1 From the User and Services Configuration form, click Add.
2 Select Default User and Device from the pull down menu that appears when you click
Add.
3 On the User Profile tab fill in the following fields at a minimum.
4 Last Name: Fill in a last name for the user (Doe).
5 First Name: Fill in a first name for the user (John).
6 Language: Select the language (English).
Example: Adding a user