SpectraLink PIVOT 87-series User manual

721-0033-000 Rev A
April 2016
Spectralink 87-Series Wireless Telephone
Configuration Guide
PIVOT by Spectralink: Version 2.0 and above

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Copyright Notice
© 2015-2016 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the
names and marks associated with Spectralink’s products are trademarks and/or service marks of
Spectralink Corporation and are common law marks in the United States and various other countries. All
other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location Denmark Location UK Location
800-775-5330 [phone] [phone]
Spectralink Corporation Spectralink Europe ApS Spectralink EMEA Headquarters UK
2560 55th Street Bygholm Soepark 21E 329 Bracknell, Doncastle Rd Ste 2.8
Boulder, CO 80301 8700 Horsens, Denmark Berkshire, RG12 8PE, United Kingdom
[e-mail] [e-mail] [email protected]om

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Contents
About This Guide............................................................... 7
About PIVOT as a “managed device” ........................................................................... 7
Google™certification................................................................................................... 7
What this guide covers................................................................................................. 8
What about third party applications? ............................................................................ 8
About Android security................................................................................................. 9
Product Support ............................................................................................................... 9
Spectralink References ...................................................................................................10
Specific Documents ....................................................................................................10
Conventions Used In This Document.............................................................................11
Icons...........................................................................................................................11
Typography.................................................................................................................13
Part I: Infrastructure Requirements ..................... 14
Chapter 1: Wi-Fi................................................................ 15
Multiple SSIDs ............................................................................................................16
Wi-Fi proxy..................................................................................................................17
Advanced Wi-Fi security..............................................................................................17
Wi-Fi frequency band..................................................................................................17
Bluetooth.....................................................................................................................17
802.11n.......................................................................................................................18
Chapter 2: LAN Servers...................................................... 19
IPv6.............................................................................................................................19
Required components configured in phone menu: ......................................................19
Optional components ..................................................................................................20
Chapter 3: Over the Air Provisioning...................................... 21
Chapter 4: CMS Server....................................................... 23
Chapter 5: Device Security.................................................. 25
Screen security...........................................................................................................25
Encryption...................................................................................................................27
Passwords ..................................................................................................................27
Device administration..................................................................................................27
Credential storage.......................................................................................................28

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Spectralink admin settings ..........................................................................................28
Part II: Spectralink Applications.......................... 29
Chapter 6: Telephony Features............................................. 30
SIP Service.......................................................................................................................30
Registration 1 and Registration 2................................................................................31
Common settings........................................................................................................35
Ring Tones.......................................................................................................................36
Call Server Redundancy..................................................................................................37
Configuring the redundant environment ......................................................................38
Identifying the redundant call servers in the phone......................................................38
SIP server field entries................................................................................................39
Registration status ......................................................................................................40
The list of candidate call servers.................................................................................41
The redundant environment ........................................................................................42
Preferred server examples..........................................................................................42
LDAP Interoperability ......................................................................................................48
Emergency Contacts .......................................................................................................50
Chapter 7: Spectralink Licensed Features............................... 52
Using Feature Licenses...................................................................................................53
Trial periods................................................................................................................53
Remove installed licenses...........................................................................................53
Add feature license .....................................................................................................53
SAFE and Panic Button...................................................................................................54
Push-to-talk......................................................................................................................59
Chapter 8: Chargers and Battery Packs .................................. 62
How usage affects Battery Pack life............................................................................62
About Battery Packs....................................................................................................63
Battery safety notices..................................................................................................64
Notes on Battery Packs...............................................................................................64
Chapter 9: Spectralink Support of Partner Applications.............. 66
Web API............................................................................................................................66
Data format.................................................................................................................67
Phone state polling......................................................................................................67
Push settings ..............................................................................................................67
Web Application Shortcuts .............................................................................................68
Quick Barcode Connect ..................................................................................................69

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Text to Speech.................................................................................................................69
Chapter 10: Syncing to Email, Calendar and Contacts................ 70
Chapter 11: User Access .................................................... 71
Text to Speech.................................................................................................................71
USB Access......................................................................................................................71
Web Access......................................................................................................................71
Part III: Maintenance and Troubleshooting ............ 72
Chapter 12: Updating/Downgrading the Handset Software .......... 73
Lollipop Code Family.......................................................................................................73
Standard Update Procedures..........................................................................................74
Verifying the update....................................................................................................75
Using Factory Reset Protection......................................................................................76
Phone Recovery/Reset to Factory Defaults...................................................................76
Chapter 13: How to Use Logs as Generated by Your 87-Series
Handset.......................................................................... 77
Syslog server compatibility..........................................................................................77
Syslog settings............................................................................................................77
Generating the Logs........................................................................................................79
Syslog Message Structure..............................................................................................79
CMS format.................................................................................................................79
As stored internally in the handset ..............................................................................79
Syslog format..............................................................................................................79
Definitions...................................................................................................................80
Viewing Syslog Messages...............................................................................................81
Viewing syslog server files..........................................................................................81
Viewing logs in the phone ...........................................................................................81
Viewing logs in CMS...................................................................................................81
Retrieving Syslog Messages from the Handset via USB ..............................................82
Severity Levels.................................................................................................................82
What severity level to use ...........................................................................................83
Using a Filter to Refine Logging Results .......................................................................83
Logging Examples and Tips ...........................................................................................84
Wireless related tags...................................................................................................85
SIP related tags...........................................................................................................85
Audio related tags.......................................................................................................86
Over-the-air downloader related tags..........................................................................86

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Battery and charging related tags................................................................................87
Barcode related tags...................................................................................................88
CMS related tags ........................................................................................................89
QBC related tags.........................................................................................................89
Web API related tags ..................................................................................................89
Licensing related tags.................................................................................................90
Part IV: Appendices......................................... 91
Appendix A: Using DNS Records for Call Server Redundancy...... 92
Section 1: Create a New Forward Lookup Zone ............................................................92
Section 2: Create DNS A-name Records........................................................................95
Section 3: Create a DNS SRV Record.............................................................................97
Section 4: Creating DNS A-Name Records for Load Balancing .................................100
Appendix B: Custom Ring Tones ........................................ 103
Appendix C: Open Source Information ................................. 106
OFFER for Source for GPL and LGPL Software ..........................................................106
Contact Information for Requesting Source Code .....................................................106
Appendix D: Products Mentioned in this Document ................ 107

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About This Guide
This document is used by administrators to configure and manage the applications developed
by Spectralink for PIVOT™handsets and as a technical resource for supporting PIVOT devices.
It is continually updated as handset code evolves. The current revision incorporates changes
introduced by Google for the “Lollipop” release.
This Guide is divided into three Parts:
Infrastructure requirements
Spectralink applications
Maintenance and Troubleshooting
This document should be your essential reference throughout the deployment process. It
thoroughly explains the settings you will need to configure and will assist you in managing the
PIVOT device for optimal deployment.
Deployment process
About PIVOT as a “managed device”
PIVOT is designed for enterprise use. It differs from consumer-level Android™devices in that
many of its settings are behind an Admin menu that is password protected for restricted access.
This allows an administrator the option to completely control the functionality available to an end
user. As such it should be treated as a “managed device”.
Spectralink applications are designed to be managed behind a menu that is accessible only by
a system administrator.
Third party applications also can be used with PIVOT. Consult the Spectralink 87-Series
Wireless Telephone Application Installation Guide for guidance in managing third party
applications on this device.
Google™certification
PIVOT is certified by Google and ships with Google apps and the Google framework and
supports Google Mobile Services (GMS) and Google Cloud Messaging (GCM). End-users can

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enjoy the complete Google experience or any part of it including Google Accounts, Google
Play™Store, Google Now™, and the multitude of free Google apps, a selection of which are
installed by default. Although these default settings are required by Google, applications that are
not desired can be removed.
What this guide covers
This guide explains the infrastructure parameters required by PIVOT and details the settings for
the applications developed by Spectralink to provide features and functionality. Some
applications come with the phone and others are available through purchased feature licenses.
The primary tool for administering a volume of handsets is the CMS, the Configuration
Management System. It is a GUI program that is opened in a browser and provides an easy and
intuitive way to configure the handsets and manage the deployment of many handsets at once.
Several settings in the phone menus reference CMS and this document is meant to be an in-
depth resource for CMS administrators. For CMS deployment see Spectralink 87-Series
Wireless Telephone CMS Administration Guide.
Refer to the Spectralink 87-Series Wireless Telephone Deployment Guide for deployment
scenarios and options.
What about third party applications?
Applications are supported by PIVOT in three different varieties. You can deploy one, two or all
three types of applications.
A “widget box” on one of the home screens supports up to 10 shortcut icons to a URL at
any destination the handset can reach. The user taps the icon to open the page in
Webview. These URLs are configured in Web Application.
Applications can be downloaded into the handset and appear as an icon in the
Launcher. The user taps the icon to activate the app. Consult the document Spectralink
87-Series Wireless Telephone Application Installation Guide for complete information.
A passive type of application resides on an application server and interfaces with
Spectralink handsets to provide alerts, messages and other functions. This type of
application is not activated by the user; it is an integral part of the handsets’ functionality.
The interface is configured in Web API.

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Troubleshooting: Working with third party apps
Third party apps provided with PIVOT handset are frequently-used applications that
might be useful in your facility. Some require interaction with Spectralink code, like
Email, and others do not, like Gallery. Spectralink does not warrant them or
guarantee that they will be free from errors. Realistically, most problems can be
solved, at least for the moment, with a reboot of the handset.
Please report any problems you have with them to Spectralink service so we at
least know what you encounter when trying to deploy them and we might be able to
help with a workaround.
Admin Tip: How does the Android™platform affect applications used on
PIVOT?
The first three handset software versions (1.0, 1.1, 1.2) were based on the Android
“Jelly Bean” code.
When the Android platform upgraded to “KitKat®” the PIVOT handsets were also
upgraded by Spectralink in R1.3 release. The KitKat versions are 1.3, 1.4, 1.5, 1.6
and 1.7.
When the Android platform upgraded to “Lollipop”, The PIVOT handsets were also
upgraded by Spectralink starting with R2.0.
Google will continue to evolve the Android platform and our applications will
continue to keep pace with these developments.
Applications written by Spectralink are maintained and tested before every release
of software code to ensure continuing compatibility. Note that Spectralink cannot
guarantee continuing compatibility with third party applications or even those
produced by Google.
About Android security
Google goes to great lengths to protect Android code from malicious hackers. Spectralink code
stays current on all security fixes provided by Google. You can see the latest release from
Google that is included in the present Spectralink code. Navigate to Settings> About Phone>
Android security patch level.
Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

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For Technical Support: mailto:[e-mail]
For Knowledge Base: http://support.spectralink.com
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.spectralink.com.
To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link. PIVOT documents are available at http://support.spectralink.com/pivot.
Specific Documents
Note: What document goes with what software version?
The Google Lollipop code has a very different user interface and options than
earlier versions. Therefore we have released new versions of our documents
especially for the Lollipop code—PIVOT R2.0. Document titles will reflect the
version they describe, as applicable.

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Spectralink 87-Series Installation and Configuration Tool Administration Guide The SLIC tool
provides step-by-step instructions for configuring wireless settings required for the handsets to
associate with the wireless LAN.
Spectralink 87-Series Wireless Telephone Deployment Guide The Deployment Guide provides
sequential information for provisioning and deploying the handsets. It covers deployment using
the SLIC tool and CMS as well as manual deployment.
Spectralink 87-Series Wireless Telephone CMS Administration Guide The CMS Admin Guide
provides information about every setting and option available to the administrator on CMS.
Time-saving shortcuts, troubleshooting tips and other important maintenance instructions are
also found in this document.
Spectralink 87-Series Wi-Fi Security Implementation Guide Wi-Fi security prevents
unauthorized over-the-air access to network components and the sensitive data that resides
there. This Guide discusses the various method and explains how to implement each of them.
Spectralink 87-Series Wireless Telephone Application Installation Guide The Applications
Installation Guide provides detailed information about deploying any type of application, using
an app store or MDM and manual processes for loading applications on the Spectralink
87-Series handset.
Spectralink 87-Series Wireless Telephone User Guide The User Guide provides detailed
information about using the features of the 87-Series handsets.
Spectralink 87 Series Wireless Telephones Web Developer’s Guide The Web Developer’s
Guide provides Web application creators with information for developing and deploying Web
applications that interface with Spectralink handsets.
For information on IP PBX and softswitch vendors, see PIVOT by Spectralink Call Server
Interoperability Guide.
Conventions Used In This Document
Icons
Icons indicate extra information about nearby text.
Warning
The Warning icon highlights an action you must perform (or avoid) to avoid
exposing yourself or others to hazardous conditions.

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Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, successful
feature configuration and/or affect handset or network performance.
Spectralink recommends
A recommendation from the experts at Spectralink.
Note
The Note icon highlights information of interest or important information that will
help you be successful in accomplishing a procedure or understanding a concept.
Tip
The Tip icon highlights information that may be valuable or helpful for users to
know, such as special techniques, shortcut methods, or information that will make
user tasks easier to perform.
Web
The Web Info icon highlights supplementary information available online such as
documents or downloads on support.spectralink.com or other locations.
Timesaver
A time-saving tip is typically used to mention or highlight a faster or alternative
method for users who may already be familiar with the operation or method being
discussed.
Admin Tip
This tip advises the administrator of a smarter, more productive or alternative
method of performing an administrator-level task or procedure.
Power User
A Power User Tip is typically reserved for information directed specifically at high-
level users who are familiar with the information or procedure being discussed and
are looking for better or more efficient ways of performing the task. For example,
this might highlight customization of a feature for a specific purpose.

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Troubleshooting
This element can be used in any type of document and is typically used to highlight
information to help you solve a relevant problem you may encounter, or to point to
other relevant troubleshooting reference information.
Settings
The Settings icon highlights information to help you zero in on settings you need to
choose for a specific behavior, to enable a specific feature, or access customization
options.
Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entry to the
handset.
Italics
Used to emphasize text, to show example values or inputs, and to show
titles of reference documents available from the Spectralink Support Web
site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you click on
text in this style, you will be linked to an external document or Web page.
Bright orange text
Used for cross references to other sections within this document. If you
click on text in this style, you will be taken to another part of this
document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.
Convention
Description
<MACaddress>
Indicates that you must enter information specific to your installation,
handset, or network. For example, when you see <MACaddress>, enter
your handset’s 12-digit MAC address. If you see <installed-directory>,
enter the path to your installation directory.
>
Indicates that you need to select an item from a menu. For example,
Settings> Basic indicates that you need to select Basic from the
Settings menu.

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Part I: Infrastructure Requirements
Like any other device powered by Android, PIVOT operates within an infrastructure that has
certain requirements that support phone operation. The Spectralink 87-Series Wireless
Telephone Deployment Guide details the components of this supporting environment.
Part I covers the settings on the PIVOT menus that allow PIVOT to function within the
infrastructure. Covered here are:
Wireless settings
LAN servers
Over the air provisioning
Device security

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Chapter 1: Wi-Fi
All settings in this chapter are in the Admin menu. Navigate to Settings> Admin settings and
enter the Admin menu password to open the Admin menu.
The very first option on the Admin settings menu is Wi-Fi. All Android devices require Wi-Fi
access and Wi-Fi settings are fairly well-documented elsewhere. However, for PIVOT, these
settings are behind the Admin menu to give the administrator greater control over Wi-Fi access.
Here we will cover only those settings that apply to enterprise deployments and PIVOT in
particular.
Your installation may require:
Multiple SSIDs
Certain phones with specific SSIDs that others don’t have
Wi-Fi proxy for controlled internet access
Additional Wi-Fi security
Admin Tip: Reboot phone to activate new SSID and security settings
The handset will need to be restarted before new Wi-Fi security settings activate.
No internet access?
An exclamation point next to the Wi-Fi symbol signifies that there is no internet
access. In some facilities, handsets are restricted from external connections and
when this is the case, the no internet connection symbol will display.

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The currently-active SSID is displayed on the Wi-Fi menu. Navigate to Settings> Admin
settings> Wi-Fi. It is also displayed in quick settings, opened from the home screen by a two-
finger swipe down from the status bar at the top of the screen.
Wi-Fi menu Quick settings
Settings: Add/edit Wi-Fi profile
Please confirm that you are in range of a wireless LAN before adding or editing an
SSID.
Multiple SSIDs
A handset may be required to associate to several SSIDs. One SSID is configured during initial
deployment when using the Google wizard and SLIC. Additional SSIDs can be configured
through the phone Wi-Fi menu and with CMS.

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Admin Tip: Roaming between SSIDs?
The handset is not designed to roam between different networks. A different SSID
usually means that the handset will need a new IP address with different network
conditions.
The handset must be rebooted to change SSIDs unless the current one is
unavailable. Do not expect continuous connectivity.
Installing multiple wireless profiles allows the handset to associate to a new SSID
when the handset is turned on at a new site.
Unsecured wireless networks available notification
If enabled, the handset will notify users of the availability of unsecured wireless networks if the
handset is out of range of all known profiles. You may disable this option so these notifications
will not occur.
Wi-Fi proxy
A Wi-Fi proxy is used to funnel internet traffic through a secured server. The Wi-Fi proxy setting
is available when you set up an SSID. Check Show advanced options to display the Proxy
option. If you need to set up a proxy, select Manual and complete the required fields. Proxy
Auto-Config allows you to specify a URL for a proxy auto config file.
Advanced Wi-Fi security
For a full discussion of the various security methods and how they are implemented for PIVOT,
see Spectralink 87-Series Wireless Security Implementation Guide. Certificates and other
security options are under the Security menu. Certificates are installed under the Advanced
option when you tap the overflow icon at the bottom right.
Wi-Fi frequency band
Wi-Fi frequency band options allow you to specify which band(s) you want to use: 2.4GHz,
5GHz or “Auto”. If Auto is selected, the handset scans both bands when it is trying to find the
best AP. Wi-Fi frequency band is available under the Advanced option when you tap the
overflow icon at the bottom right.
Bluetooth
Bluetooth support is not available in PIVOT R2.0.

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802.11n
802.11n support can be disabled. It is enabled by default. Navigate to Settings> Admin
settings> Developer options> Disable 802.11n and enable the option to disable 802.11n.

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Chapter 2: LAN Servers
Not all required components are configured in the phone menus. Those outside the scope of
phone control are not covered here. See Spectralink 87-Series Wireless Telephone Deployment
Guide for additional details.
Sometimes a single piece of hardware can provide multiple services. Consult your service
provider for more information about how to tailor your system configuration for your
requirements.
IPv6
You may enable IPv6 awareness to improve compatibility with IPv6 aware applications.
However, IPv6 wireless networks are still NOT supported, and this settings should be set to off if
networking problems are observed.
Navigate to Settings> Admin settings> [Wireless & networks] More to enable or disable
IPv6. It is enabled by default.
Required components configured in phone menu:
Call Server (SIP server)
See SIP Service below.
Provisioning Server
See Over the Air Provisioning below.
NTP Server
Enter the IP address of the NTP server. Navigate to Settings> Admin settings>
[System] Date & Time to set NTP server and various time parameters. You will need to
set the NTP server address and the timezone. The other settings are optional.
The default NTP server address is the web address provided by Google:
2.android.pool.ntp.org, which also provides the timezone when Google location services
is also enabled. If you are not using this address, you must provision a local time server
with timezone.
Note: Time server required
The Google framework and Spectralink Feature licenses require a time server.
When configuring an NTP server, reboot the phone for it to be recognized.

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Admin Tip: Setting the timezone
There are three ways to set the timezone:
1 Enable the Google Location services,
2 Use a custom NTP server that offsets the UTC time by the timezone offset
and then leave the timezone in the phone as the default (Azores UTC+0)
3 Manually set the timezone in the phones. Navigate to Settings> Admin
settings> [System] Date & Time> Select time zone.
Optional components
DNS server: Indicated as part of the SIP server address, if used. See SIP Service
Exchange Server. See Syncing to Email, Calendar and Contacts.
LDAP Server. See LDAP Interoperability.
Application Server. Depends on how you deploy applications. See Web API and Web
Application.
Syslog server. See How to Use Logs as Generated by Your 87-Series Handset.
CMS server. See CMS Server.