SpectraLink PIVOT 87-series User manual

I n n o v a t i o n
N e t w o r k A p p N o t e
IN- 15069
Date: November, 2015
Product: Spectralink
PIVOT Wireless Handsets
System version: ShoreTel 14.2
Abstract
This application note provides the details on adding the Spectralink PIVOT (87-Series) Wireless
Handsets to the ShoreTel® IP Phone system.
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software
interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor
the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load
or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is
current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software
interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will
need to work directly with the Member to obtain support for their solution.
Table of Contents
Overview...................................................................................................................................................................................3
SpectralinkOverviewandContact...............................................................................................................................................3
SpectralinkProductInformation..................................................................................................................................................3
ArchitectureOverview................................................................................................................................................................3
VersionSupport .........................................................................................................................................................................4
CertificationTestingResultsSummary........................................................................................................................................4
Table 1: Basic Feature Test Cases...........................................................................................................................................4
Table 2: Extended Feature Test Cases.....................................................................................................................................5
ConfigurationOverview .............................................................................................................................................................7
ShoreTelConfiguration ..............................................................................................................................................................7
ShoreTel System Settings - General.........................................................................................................................................7
Call Control Settings...............................................................................................................................................................7
Switch Settings - Allocating Ports for SIP Extensions...............................................................................................................9
Site Settings .........................................................................................................................................................................10
SIP Profiles..........................................................................................................................................................................11
Figure 9 –SIP Profiles..........................................................................................................................................................11
Figure 10 –Edit SIP Profile...................................................................................................................................................12
Creating SIP Extension.........................................................................................................................................................13
Figure 12 –Adding/Editing Users.........................................................................................................................................13
Figure 13 –Individual User SIP Settings................................................................................................................................14
Spectralink 87-SeriesHandsetConfiguration.............................................................................................................................15
Spectralink 87-Series SIP Settings .........................................................................................................................................15
Spectralink 87-Series SIP Registration –Verify SIP Status......................................................................................................17

Troubleshooting.......................................................................................................................................................................18
SpectralinkTechnicalSupport...................................................................................................................................................19
DocumentFeedback.................................................................................................................................................................20
DocumentandSoftwareCopyrights ..........................................................................................................................................20
Trademarks..............................................................................................................................................................................20
Disclaimer ...............................................................................................................................................................................21
CompanyInformation...............................................................................................................................................................21

Overview
The document focuses on the configuration procedures needed to set up the Spectralink PIVOT Wireless
Handsets for the ShoreTel system and the configuration needed on the ShoreTel system to support the
Spectralink PIVOT handsets.
Spectralink Overview and Contact
Spectralink, a global leader in wireless solutions, solves the everyday problems of mobile workers through
technology, innovation and integration that enable them to do their jobs better. By constantly listening to how
customers move through their workdays, Spectralink is able to develop reliable, enterprise-grade voice and
data solutions and deliver them through a powerful, durable device
For more information, please visit www.spectralink.com or call 800-775-5330.
Spectralink Product Information
The Spectralink® PIVOT handsets deliver on a fundamental need for enterprise-grade on-site voice mobility.
Characterized by market-leading HD Voice™quality, durability and broad telephony and WLAN
interoperability, Spectralink PIVOT handsets deliver a reliable user experience and predictable return on
investment.
The Spectralink PIVOT enhances the customer value proposition through an optional integrated barcode
scanner and an enhanced standards-based applications interface.
Architecture Overview
Application
Server
802.11 a/b/g/n WLAN
Spectralink PIVOT Handsets

Version Support
Spectralink
PIVOT
1.6.0.11262
ShoreTel
Release
14.2


 

Note: Deployment of Spectralink PIVOT handsets require ShoreTel SIP Device License(s) (one per
Spectralink PIVOT handset) as well as the either the Extension & Mailbox License OR the Extension
Only License
Certification Testing Results Summary
Table 1: Basic Feature Test Cases
ID
Name
Description
Results
1.1
Device initialization with
static IP address
Verify successful startup and initialization of the device
up to a READY/IDLE state using a static IP address
Pass
1.2
Device reset –idle (for
static configurations)
Verify successful re-initialization of device after power
loss while device is idle
Pass
1.3
Device initialization with
DHCP
Verify successful startup and initialization of the device
up to a READY/IDLE state using DHCP
Pass
1.4
Device reset –idle (for
dynamic configurations)
Verify successful re-initialization of device after power
loss while device is idle
Pass
1.5
Verify Diffserv Code
Point support
Verify the ability to set Diffserv Code Point from SIP
DUT (device under test)
Not Tested
1.6
Verify Date and Time
Update support
Verify setting of Date and Time Update on SIP DUT
Pass
1.7
Place call
Verify successful call placement with normal dialing to a
variety of terminating phones
Pass
1.8
Receive call
Verify successful call placement with normal dialing to a
variety of terminating phones
Pass
1.9
Place call - redial
Verify successful call placement using re-dial to SIP
Reference
Pass
1.10
Place call –speed dial
Verify successful call placement using programmed
speed dial
Pass
1.11
CODEC support (DUT to
ShoreTel Phone)
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Pass
Note-1
1.12
CODEC support (DUT to
SIP reference)
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Pass
Note-1
Note 1: Spectralink PIVOT handsets have the Codec G.729 disabled by default. Enable Codec G.729 on the
Spectralink PIVOT handsets as described in the Spectralink PIVOT SIP phone settings.

ID
Name
Description
Results
1.13
CODEC negotiation
Verify successful negotiation between devices configured
with different default CODECs (G.711-Ulaw and G.729)
Pass
1.14
Hold DUT to SIP
reference
Verify successful hold and resume of connected call
Pass
1.15
Hold DUT to ShoreTel
Verify successful hold and resume of connected call
Pass
1.16
Forward
Verify successful forwarding of incoming calls
Pass
1.17
Forward from SIP DUT
Verify successful forwarding of incoming calls
Pass
1.18
Mute
Verify device’s mute function
Pass
1.19
Out-of-band DTMF
Transmission
Verify successful transmission of out-of- band digits
(RFC2833) for calls placed to and from the DUT with
a variety of other devices
Pass
Note-2
1.20
Missed call notification
Verify that device notifies the user about missed calls
Pass
1.21
Volume
Verify the device’s volume adjustment function
Pass
Note 2: DTMF tones initiated by the Spectralink PIVOT handsets work properly with Auto Attendant menus
and other automated equipment that require tones. The test plan also tests the phones capability of sending tones
and receiving DTMF tones from other devices (i.e. ShorePhones and other SIP endpoints). The Spectralink
PIVOT handsets properly send DTMF tones to the other devices and are heard by the remote device, but when
the Spectralink PIVOT is receiving tones from these devices it does not play the tone to the user. Since we can
think of no application that would be affected by this we marked it as a passed test case.
Table 2: Extended Feature Test Cases
ID
Name
Description
Notes
3.1
Call waiting
Verify appropriate notification and successful
connection of incoming call while busy with another
party
Pass
3.2
Park
Verify successful park and retrieval of connected call
Pass
3.3
Extended forward
Verify extended call forwarding options –busy
forwarding, ring no answer forwarding
Pass
3.4
Extended forward from
SIP DUT
Verify extended call forwarding options –busy
forwarding, ring no answer forwarding
Pass
3.5
Transfer –blind
Verify successful blind transfer of connected call
Pass
3.6
Transfer –monitored
Verify successful monitored transfer of connected call
Pass
3.7
Conference –ad hoc
Verify successful ad hoc conference of three parties
Pass
Note-3
3.8
Place call –secondary line
Verify successful call placement using secondary line
Pass
3.9
Receive call –secondary
line
Verify successful connection of incoming call on
secondary line
Pass
3.10
Callback
Verify successful connection of a call using the missed-
call callback feature of the device
Pass
3.11
Headset
Verify the device’s support for external headsets (using
headsets supplied by the 3P phone vendor)
Not Tested
Supported
by DUT
3.12
Ring selection
Verify the device’s ability to change the ring type
Pass
Note 3: Spectralink PIVOT handsets supports a maximum of three participants to a conference call.

ID
Name
Description
Notes
3.13
Caller ID
Verify that Caller ID name and number is sent and
received from SIP endpoint device
Pass
3.14
SIP Device Generates
Busy Tone
Verify that SIP DUT generates busy tone when calling a
busy extension
Pass
3.15
POTS Analog Gateway
supports the transfer
operation by “flashing”
Verify that the POTS Analog Gateway can support the
transfer operation by “flashing”
N/A
3.16
911
Verify dialing “911”on DUT could connect with “911”
services
Pass
Note-4
3.17
Fax Handling
Verify that fax can be sent and received through DUT
N/A
3.18
Auto Attendant Menu
Verify that DUT can initate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension.
Pass
3.19
Auto Attendant Menu
“Dial by Name”
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension using the “Dial by Name”feature.
Pass
3.20
Auto Attendant Menu
checking Voice Mail
mailbox
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
Voice Mail Login Extension.
Pass
3.21
Initiate call to a Hunt
Group
Initiate a call from DUT and verify that calls route to the
proper Hunt Group and are answered by an available
hunt group member with audio in both directions using
G.729 and G.711 codecs.
Pass
3.22
Initiate call to a
Workgroup
Initiate a call from DUT and verify that calls route to the
proper Workgroup and are answered successfully by an
available workgroup agent with audio in both directions
using G.729 and G.711 codecs.
Pass
3.23
Hunt Group Member
Verify that incoming calls to a hunt group can be
answered properly when DUT is a member of the hunt
group.
Pass
3.24
Workgroup Agent
Verify that incoming calls to a workgroup can be
answered properly when DUT is an agent of the
workgroup.
Pass
3.25
Call Forward –“FindMe”
Verify that calls are forwarded to DUT’s “FindMe”
destination. Verify that DUT works properly when it’s a
“FindMe”destination
Pass
3.26
ShoreTel Converged
Conferencing Server
Verify that calls are properly forwarded to the ShoreTel
Converged Conferencing Server and it properly accepts
the access code and you’re able to participate in the
conference.
Pass
3.27
Bridged Call Appearance
(BCA) extension
Verify that DUT can initiate calls properly to a BCA
extension and the call is presented to all of the phones
that have BCA configured. Verify that the call can be
answered, placed on-hold and then transferred.
Pass
3.28
Additional Phones
(Simulring)
Verify that calls ring simultaneously on DUT and
ShoreTel IP Phone
Pass
Note 4: The Spectralink PIVOT handsets can generate calls to emergency numbers (911), but we did not test
calling an actual emergency services center, calls were made in a controlled environment to verify call
placement.

Configuration Overview
The following steps are required to configure the Spectralink PIVOT handsets to work with the ShoreTel system.
ShoreTel Configuration
This section describes the ShoreTel system configuration to support the Spectralink PIVOT handsets. The section
is divided into general system settings and individual user configurations needed to support the Spectralink
PIVOT handsets.
ShoreTel System Settings - General
The first settings to address within the ShoreTel system are the general system settings. These configurations
include the call control, the switch, and the site settings. If these items have already been configured on the
system, skip this section and go on to the “ShoreTel System Settings –Individual Users”section below.
Call Control Settings
The Call Control Options within ShoreTel Director may need to be reconfigured. To configure these settings
for the ShoreTel system, log into ShoreTel Director and select “Administration”, “Call Control”, and then
“Options”(Figure 2).
Figure 2 –Administration Call Control/Options
The “Call Control/Options”screen will then appear (Figure 3).

Figure 3 –Call Control/Options Screen
• If this is an upgrade from previous ShoreTel versions, you may see a parameter named “Always Use
Port 5004 for RTP”If so, you will need to disable this parameter by un-checking the box and saving the
setting. When enabled, SIP extension configuration will fail. It is also important to note that this “one
time”setting requires a system restart (all servers first, then ShoreGear switches followed by IP
Phones) to take effect. Once the server has been restarted, this configuration parameter will no longer
be visible, or may be grayed out. The default for new installations is disabled, thus the parameter is not
visible (as shown in Figure 3).
• Realm: The realm is used in authenticating all SIP devices. It is typically a description of the computer
or system being accessed. Changing this value will require reboot of switches serving as SIP
extensions. It is not necessary to modify this parameter to get the solution functional.
• SIP session interval: Session interval value indicates the session (call) “keep alive”period. There is no
need to modify the default value of 3600 seconds.
• SIP session refresher: The refresher setting decides if user agent client or user agent server refreshes
the session. Again, there is no need to modify the default value of “Caller (UAC).” This allows to be in
control of the session timer refresh.

Switch Settings - Allocating Ports for SIP Extensions
When allocating Ports for SIP extensions, these changes are modified by selecting “Administration”then
“Voice Switches / Service Appliances...”followed by “Primary”in ShoreTel Director (Figure 4).
Figure 4 –Administration/Switches
This action brings up the “Switches”screen. From the “Switches”screen, simply select the name of the switch to
configure. The “Edit ShoreGear …Switch”screen will be displayed. Within the “Edit ShoreGear …Switch”
screen, define one of the “Port Type”settings from the available ports to “100 SIP Proxy”(Figure 5) as well as
sufficient “IP Phone”ports to support the total number of Spectralink PIVOT handsets, then save the change.
Note: If your installation requires more than 100 SIP extensions, configure the “Port Type” as “100
SIP Proxy”as necessary (i.e. two ports configured for “100 SIP Proxy”will provide 200 SIP extensions).
Remember, SIP endpoints also utilize IP Phone Ports.
Figure 5 –Edit Switches
If the ShoreGear switch that you have selected has “built-in”capacity (i.e., ShoreGear 50/90/220T1/E1,
etc.) for IP phones and SIP trunks, you can also remove 5 ports from the total number available to provide
the “100 SIP Proxy” configuration necessary (Figure 6).
Note: Every 5 ports you remove from the total available will result in “100 SIP Proxy”ports being
made available.
One dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400 SIP
phones.

Figure 6 –ShoreGear Switch Built-in Capacity
Site Settings
The next settings to address are the administration of sites. These settings are modified under the ShoreTel
Director by selecting “Administration”then “Sites”(Figure 7).
Figure 7 –Administration/Sites
This selection brings up the “Sites”screen. Within the “Sites”screen, select the name of the site to configure.
The “Edit Site”screen will then appear. Scroll down to the “SIP Proxy”parameters (Figure 8).
Figure 8 –Site Screen SIP Proxies
The “Virtual IP Address”parameter is a new configuration parameter beginning with ShoreTel 8. This
“Virtual IP Address”is an IP address that can be moved to a different switch during a failure. For each site that
supports SIP extensions, one “Virtual IP Address”is defined that will act as the SIP Proxy for the site. This IP
address must be unique and static.
The ShoreTel server will assign this “Virtual IP Address”to the ShoreGear that is configured as SIP proxy for
the site. Two ShoreGear switches can be configured as SIP proxy servers for redundancy and reliability
purposes. If the primary proxy server goes down, the other proxy switch will take over the “Virtual IP
Address.”Due to this “Virtual IP Address”mechanism, SIP phones will not know if the proxy switch goes off-
line.

Note: If you choose not to define a “Virtual IP Address,”you can only define one proxy switch, and there
will be no redundancy or failover capabilities. The switches available in the “Proxy Switch 1 / 2”will only be
shown if proxy resources have been enabled on the switch.
The Admission Control Bandwidth defines the bandwidth available to and from the site. This is important as
SIP endpoints may be counted against the site bandwidth. See the ShoreTel Planning and Installation Guide
for more information about this.
ShoreTel 14.2 has 11 built-in CODECs by default. These CODECs can be grouped as “Codec Lists”and
defined in the sites page for “Inter-site”and “Intra-site”calls. See ShoreTel’s Administration Guide for more
information. The default settings will work properly with the Spectralink PIVOT handsets.
SIP Profiles
ShoreTel Director’s , “IP Phones…” section contains the “SIP Profiles”option. Beginning with ShoreTel 8, the
ShoreTel system comes standard with a “_System”and “_ShorePhoneIP8000”SIP profiles (they cannot be
deleted - only disabled). By default, the Spectralink 87-Series handset utilizes the “_System”profile. In order
to optimize the functionality, you will need to add a custom profile. This is accomplished from ShoreTel
Director by selecting “Administration”followed by “IP Phones…”, then select “SIP Profiles”This action
brings up the “SIP Profiles”screen. At the top of the page, below the “SIP Profiles List”, select the “New…”
radio button, as shown in Figure 9.
Figure 9 –SIP Profiles
This action brings up the “Edit SIP Profile”screen, Figure 10.

Figure 10 –Edit SIP Profile
Define a “Name:”for the entry as you deem appropriate, we recommend that you use a name that describes the
SIP endpoint. For the “User Agent:”option, enter “Spectralink 87.*”(without quotes, make sure to include the
period followed by the asterisk) for the Spectralink PIVOT handsets; the “Priority:”defaults to “100”, no
change is required. Enable the profile by checking (enabling) the “Enable”option. In the “Custom
Parameters:”options, add the following entries:
MWI=notify
SendEarlyMedia=1
1CodecAnswer=0
StripVideoCodec=1
AddGracePeriod=0
FakeDeclineAsRedirect=486
XferFailureNotSupported=1
Save the changes.
Note: Please do not disable any of the default SIP profiles. In case there are issues with the custom profile
defined, disabling the system profiles may cause the Spectralink PIVOT handsets to not be added to the
ShoreTel system. Refer to ShoreTel’s Planning and Installation Guide for more information.

Creating SIP Extension
You need to create a user extension for a Spectralink PIVOT handsets. This is accomplished from ShoreTel
Director by selecting “Administration”followed by “Users…”then “Individual Users”This action will
bring up the “Individual Users”screen at the top of the page. To the right of “Add new user at site:”select the
site you wish to create the user in (from the drop down menu), and select “Go”(Figure 11).
Figure 11 –Individual Users Settings
This action brings up the “Users”“Edit Users”screen (Figure 12).
Figure 12 –Adding/Editing Users
Define the “First Name”and “Last Name”as you deem appropriate. ShoreTel Director will auto-assign the
next available “Number”(i.e., extension), but you can modify it to any available extension. Define the
“License Type”and “Access Type”as needed; in this example we chose “Extension and Mailbox”although
it’s not necessary to have a mailbox, and “Professional”for “Access License”. Define the proper “User
Group”and set the “Primary Phone Port”to “Any IP Phone”, the Primary Phone Port will automatically
update once the Spectralink PIVOT handset registers to the ShoreTel system.

Note: If you configured the “License Type”for “Extension-Only,”you cannot select “Any IP Phone”
but instead must set the “Home Port”for the “SoftSwitch”selection. Save your changes, then scroll down to
the “SIP Password:”section (Figure 13).
Figure 13 –Individual User SIP Settings
There is no default “SIP Password”it is masked with the appearance that there is, but don’t be confused to
think that there’s a default password. You can modify it to any value you wish, but be certain to note what you
changed it to, as you will need it when configuring the Spectralink PIVOT handsets. Save your changes.

Spectralink PIVOT Handset Configuration
To setup the Spectralink PIVOT handsets with the ShoreTel system, it must first be installed and operating on
the wireless LAN, please refer to the respective Spectralink PIVOT Deployment Guide, Spectralink PIVOT
SLIC Administration Guide, or CMS Administraton Guide available on the Spectralink support site:
http://support.spectralink.com/pivot.
Note: Spectralink recommends using the SLIC, Spectralink Installation & Configuration tool, or the
CMS, Configuration Management System, to configure and manage the deployment of many handsets
at once. We used the manual configuration, since our deployment consisted of a few handsets.
To configure the Spectralink PIVOT handsets we used a DHCP server for the network parameters, and then
manually provisioned the SIP settings required for registration with the ShoreTel system.
Spectralink PIVOT SIP Settings
The following settings will be managed through the phone’s menu interface:
1. Tap the applications icon (circle with small squares), at the bottom of the screen.
2. Tap the Settings icon to display the Setting menu.
3. Tap Admin settings and enter the default password “admin”. The Admin settings menu will be displayed
4. Scroll down to SPECTRALINK SETTINGS and select SIP phone.
5. The Spectralink SIP Service is disabled by default, enable the parameter by setting the SIP phone state
to On.
6. Tap SIP Server and enter the IP Address of the ShoreTel SIP Proxy Switch (shown in Figure 8).

7. There is no need to modify the parameter SIP server port, leave blank for default, the default is UDP
port 5060.
8. Verify the parameter Transport is set to UDP (default).
9. Tap the parameter Extension number and enter the desired phone extension. Our example is set as
the extension number (example: 190) associated for the user created in ShoreTel Director.
10. For the parameter Username enter the phone extension number (example: 190). This parameter is
used for SIP Authentication with the ShoreTel system.
11. Next enter the Password, this is the SIP Password configured for this user in ShoreTel Director (Figure
13).
12. For the parameter Voice mail retrieval address enter the ShoreTel Voice Mail Login Extension in our
example we configured the value of 102, which can be found in ShoreTel Director, Administration,
then System Parameters... followed by System Extensions.
13. Verify the parameter Use SIP standard hold signaling is checked/enabled (default).
14. The parameter Force subscription to message waiting notifications is disabled (default).
15. Once all the SIP parameters have been entered, tap on the OK key.

16. Update the CODEC priorities, located under SIP phone, then Common settings. The default value
for G.711u = 1, and was not modified. Set the priority for G.729A = 2 (default value is 0, disabled).
Spectralink PIVOT SIP Registration –Verify SIP Status
To verify the registration of the Spectralink PIVOT handset with the ShoreTel system has been successful,
follow the steps below.
1. From the Home screen, open the SIP status application, located under Apps.
2. The screenshot shown below displays the Spectralink PIVOT handset successfully registering with the
ShoreTel system.

3. To test the Dialer, tap on the Dialer icon on the home screen.
Troubleshooting
Refer to the following documents for troubleshooting tips.
Technical Bulletins for Wi-Fi Communications
Spectralink 87-Series Wireless Telephone Configuration Guide
Spectralink 87-Series Wireless Telephone Deployment Guide
White Paper: Best Practices for Deploying Spectralink 87-Series PIVOT Handsets

Spectralink Technical Support
How to Access Technical Support for Spectralink PIVOT Products
Spectralink supports its products through its Authorized Reseller & Distributor Community.
Please contact your Spectralink Authorized Reseller for technical support of your Spectralink
products. Spectralink Authorized Resellers may contact Spectralink’s Distribution Partner(s) from which the
Spectralink products were purchased in order to fulfill your support requirements.
If you’re unsure who your Spectralink Authorized Reseller is please contact your Spectralink
Sales Representative or [phone] to speak with a Spectralink Inside-Sales
Representative.
Phone:
US/Canada: 1-800-775-5330
oNormal support hours are from 6am to 6pm Mountain Time
Email: [e-mail]
Emailed technical support issues will be addressed within 24 business hours of receipt.
Please ensure all relevant information is provided at the time of submission to ensure a
timely response back and allow for case creation.
Online Support Portal: http://support.spectralink.com
Support issues submitted via the Spectralink support portal will be addressed within 24
business hours of receipt. For emergency or priority issues please call rather than utilizing
the web portal to ensure a more timely response.
Technical Bulletins and Notices
Spectralink periodically will release important product support related bulletins or notices.
Visit any product page on the Spectralink support web portal and click the “Sign up for
Support Notifications” link.
Technical bulletins are located with the products they relate to on the support web portal.
Software Upgrade Support
Software updates are available for most products from the Spectralink support web portal. For
products not listed you may need to contact your reseller. Depending on the product line, you
may need to purchase or provide proof of purchase or an associated Software Assurance Program.

Document Feedback
ShoreTel IP PBX administrators who would like to provide feedback on the contents of this
document should send it to [e-mail].
Document and Software Copyrights
Copyright © 2013 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United
States of America. Contents of this publication may not be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel
Communications, Inc.
ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained
herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials
presented, including, but not limited to typographical, arithmetic or listing errors.
Trademarks
The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of
ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the
United States and/or other countries. All other copyrights and trademarks herein are the property of their
respective owners.