SpectraLink Versity 95 Series User manual

721-0062-000 Rev: A
January 2019
Spectralink Versity Smartphone
Cisco Unified Communications Manager
(CUCM)
Interoperability Guide: Version 12

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Copyright Notice
© 2019 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the names
and marks associated with Spectralink’s products are trademarks and/or service marks of Spectralink
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All rights reserved under the International and pan-American Copyright Conventions. No part of this
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permission of Spectralink Corporation.
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Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
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Spectralink reserves the right to make changes in specifications and other information contained in this
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whether any such changes have been made.
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GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
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The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
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[phone] [phone] [phone]
Spectralink Corporation Spectralink Europe ApS Spectralink Europe UK
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Boulder, CO 80301 8700 Horsens Bracknell, Berkshire, R612 8PE
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[e-mail] [e-mail] [e-mail]

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Contents
About This Guide............................................................... 5
Product Support ............................................................................................................... 5
Spectralink References .................................................................................................... 5
Specific Documents ..................................................................................................... 6
White Papers ............................................................................................................... 6
Cisco Documentation....................................................................................................... 7
Conventions Used In This Document.............................................................................. 7
Typography.................................................................................................................. 7
Chapter 1: Overview ........................................................... 9
System Diagram................................................................................................................ 9
Test Infrastructure Version Information .......................................................................10
Feature Configuration and Test Summary.....................................................................11
Configuration Sequence Overview.................................................................................12
Chapter 2: Configuration Steps ............................................ 13
1. Licenses .....................................................................................................................13
2. Phone Security Profile...............................................................................................14
3. Add the End User.......................................................................................................17
4. Add the Phone............................................................................................................19
5. Add a Directory Number............................................................................................23
6. Configure the Spectralink Versity Handset to Register with the CUCM.................27
Example: Manual SIP configuration.............................................................................27
7. Verify Registration Status .........................................................................................33
8. Test Basic Calling Features and Functionality ........................................................36
Chapter 3: SIP Feature Configuration and Configuration Parameter
Test Details ..................................................................... 37
Direct to CUCM SIP Registration....................................................................................37
SIP Digest Authentication...............................................................................................37
Basic Calls .......................................................................................................................37
Voicemail Integration.......................................................................................................37
Message Waiting Indication (MWI) .................................................................................38
Call Waiting......................................................................................................................38
Multiple Calls per Line Key or Maximum Calls per Line................................................39
Conference 3-way............................................................................................................39
Transfer: Blind.................................................................................................................39
Troubleshooting Call Transfer Issues..........................................................................39

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Transfer: Announced.......................................................................................................39
Transfer: Attended...........................................................................................................40
Caller ID............................................................................................................................40
Hold and Resume.............................................................................................................41
Music On Hold..................................................................................................................41
Call Reject ........................................................................................................................41
Do Not Disturb .................................................................................................................41
Call Park...........................................................................................................................42
DTMF via RFC2833...........................................................................................................42
Call Forward.....................................................................................................................42
Call Forward All Calls Using the Handset....................................................................42
Call Forward All Calls Using the Cisco UCM...............................................................43
Call Forward Busy and Call Forward No Answer.........................................................43
Call Forward Timers....................................................................................................43
Troubleshooting Call Forward Issues..........................................................................43
Feature Access Codes ....................................................................................................43
SIP Using TCP..................................................................................................................44
G.722, G.711u, G.711a, G.729A codecs..........................................................................44
Default Versity Advertised Codec List .........................................................................44
Multiple Line Keys (or Registrations) per Handset........................................................44
‘Paired’ Lines (Shared Line, Bridged Line) ....................................................................45
Call Pickup .......................................................................................................................45
Trunk Calling....................................................................................................................45
Failover, Fallback, Redundancy or Resiliency...............................................................45
TLS & SRTP......................................................................................................................46
Busy Lamp Field..............................................................................................................46
Barge-In............................................................................................................................46
Presence...........................................................................................................................46
Reset and Restart through the Cisco UCM ....................................................................46
Cisco’s Dial Plan File.......................................................................................................46
Centralized Cisco TFTP Integration................................................................................47
Cisco XML Applications..................................................................................................47
Cisco Phone Directory ....................................................................................................47
Cisco Ad-Hoc Conferencing ...........................................................................................47
Chapter 4: Troubleshooting................................................. 48
SIP Traces on the CUCM.................................................................................................48
DSCP Values....................................................................................................................48
Audio DSCP................................................................................................................48

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About This Guide
This interoperability guide describes the procedures for configuring Spectralink Versity handsets
with the Cisco Unified Communications Manager. The overall objective of the interoperability
compliance testing is to verify that Spectralink Versity Wireless Telephones function in an
environment comprised of a Cisco Unified Communications Manager and various Cisco
telephones and PSTN connections. All testing was performed in Spectralink laboratories.
Product Support
Spectralink wants you to have a successful installation. If you have questions, please contact
the Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain Time.
For Technical Support: mailto:[e-mail]
For Knowledge Base: http://support.Spectralink.com
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.Spectralink.com.

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To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link.
Specific Documents
Spectralink Versity software and support documents are available on the Spectralink support
site at http://support.spectralink.com/versity.
Spectralink SAM software and support documents are available on the Spectralink support site
at http://support.spectralink.com/sam.
Release Notes accompany every software release and provide the new and changed features
and resolved issues in the latest version of the software. Please review these for the most
current information about your software.
Spectralink Versity Deployment Guide provides a high-level overview of the deployment process
for Spectralink Versity smartphones. This includes the interface with an EMM, the method for
getting Versity connected to the wireless LAN, and the interface with the Spectralink Application
Management (SAM) server.
Spectralink Applications Management Guide The Spectralink Applications Management (SAM)
Guide provides information about every setting and option for the Spectralink applications that
are available to the administrator on the SAM server. Time-saving shortcuts, troubleshooting
tips and other important maintenance instructions are also found in this document.
The Spectralink Versity User Guide offers comprehensive instructions for using each of the
Spectralink Applications deployed on the handsets.
For information on IP PBX and soft switch vendors, see the Spectralink Call Server
Interoperability Guide.
Technical Bulletins and Feature Descriptions explain workarounds to existing issues and
provide expanded descriptions and examples.
AP Configuration Guides explain how to correctly configure access points and WLAN controllers
(if applicable) and identify the optimal settings that support Spectralink Versity smartphone. You
can find them on the VIEW Certified webpage.
White Papers
Spectralink White Papers are available at https://www.spectralink.com/resources/white-papers-
ebooks?page=1.

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For details on RF deployment please see The Challenges of Ensuring Excellent Voice Quality in
a Wi-Fi Workplace and Deploying Enterprise-Grade Wi-Fi Telephony.
These White Papers identify issues and solutions based on Spectralink’s extensive experience
in enterprise-class Wi-Fi telephony. They provide recommendations for ensuring that a network
environment is adequately optimized for use with Spectralink devices.
Cisco Documentation
Interoperability testing between the Spectralink Versity handsets and the CUCM was conducted
using version 12 of the Cisco Unified Communications Manager. Other recent versions (10.0 –
11.x) of CUCM are expected to interoperate successfully with the Versity handsets but may
need to be field verified. This document covers only a small subset of the features and
functionality available in the Cisco Unified Communications Manager in conjunction with the
Spectralink Versity handset interoperation. Please navigate to the Cisco documentation site for
the latest Cisco branded documentation:
http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-
manager-callmanager/tsd-products-support-series-home.html
Conventions Used In This Document
Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Convention
Description
Bold
Highlights interface items such as menus, softkeys, file names, and
directories. Also used to represent menu selections and text entry to the
handset.
Italics
Used to emphasize text, to show example values or inputs, and to show
titles of reference documents available from the Spectralink Support Web
site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you click text
in this style, you will be linked to an external document or Web page.
Bright orange text
Used for cross references to other sections within this document. If you
click text in this style, you will be taken to another part of this document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.

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Convention
Description
<MACaddress>
Indicates that you must enter information specific to your installation,
handset, or network. For example, when you see <MACaddress>, enter
your handset’s 12-digit MAC address. If you see <installed-directory>,
enter the path to your installation directory.
>
Indicates that you need to select an item from a menu. For example,
Settings> Basic indicates that you need to select Basic from the
Settings menu.

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Chapter 1: Overview
System Diagram
Below is a system diagram depicting the lab setup used to test the Spectralink Versity
interoperation with the Cisco Unified Communications Manager.

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Test Infrastructure Version Information
•Cisco Unified Communications Manager (CUCM) Software Version: 12.0.1.21900-7
Note: Spectralink has also performed testing of the Versity handset against version 10.0
and 11.0 of the CUCM and will support the integration of Versity with versions of CUCM
within that range. This document details the configuration process against CUCM 12.0,
though the configuration described herein should apply to both 10.x and 11.x versions of
CUCM as well.
•Cisco Unity Connection Software Version: 12.0.1.21900-10
•Spectralink Versity Handset Software Version: 1.0.0.784 (or later)
•Spectralink BizPhone Application Version: 3.4.4592 (or later)
•Motorola 6532 Access Point Software Version: 5.2.3.0-023

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Feature Configuration and Test Summary
A description of each feature tested and comments about feature functionality can be found in
SIP Feature Configuration and Configuration Parameter Test Details.
Features Tested
Supported
Direct to CUCM SIP Registration
Y
SIP Digest Authentication
Y
Basic Calls
Y
Voicemail Integration
Y
Message Waiting Indication (MWI)
Y
Call Waiting
Y
Multiple Calls Per Line Key or Maximum Calls Per Line
Y
Conference: 3-way
Y
Transfer: Blind
Y
Transfer: Announced
Y
Transfer: Attended
Y
Caller ID
Y
Hold and Resume
Y
Music On Hold
N
Call Reject
Y
Do Not Disturb
Y
Call Park
Y
DTMF via RFC2833
Y
Call Forward
Y
Feature Access Codes
N
SIP Using TCP
Y
G.711u, G.711a, G.722 and G.729A Codecs
Y
Multiple Line Keys (or registrations) per handset
N
‘Paired’ lines (shared line, bridged line )
Y
Call Pickup
N
Trunk Calling
Y
Failover / Fallback / Redundancy / Resiliency
Y
TLS / SRTP
N
Busy Lamp Field
N
Barge-In
N
Presence
N

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Features Tested
Supported
Reset and Restart through the Cisco UCM
N
Cisco’s Dial Plan File
N
Centralized Cisco TFTP Integration
N
Cisco XML Applications
N
Cisco Phone Directory
N
Cisco Ad-Hoc Conferencing
N
Y–Yes
N–No
Configuration Sequence Overview
Steps required to support a Spectralink Versity Handset on the CUCM. Each item on this list
links to the corresponding step information later in this document.
1 Ensure adequate licenses are available in the CUCM to support the Versity handset
2 Build a Phone Security Profile appropriate for the Versity handset (if one does not exist)
3 Add the End User
4 Add the Phone
5 Add a Directory Number
6 Configure the Spectralink Versity handset to register with the CUCM
7 Verify Registration Status
8 Test Basic Calling Features and Functionality

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Chapter 2: Configuration Steps
The intent of this section of the guide is to provide a minimum series of steps necessary to
create the configuration on the CUCM to support the Spectralink Versity handsets, and then
connect the Versity handsets to the network and achieve registration. Your environment may
require that some additional fields or configuration be completed to ensure the handset works
as desired. Please consult SIP Feature Configuration and Configuration Parameter Test Details
for configuration details regarding more advanced features and functionality.
1. Licenses
Ensure adequate licenses are available to support the Versity handset.
The Spectralink Versity phone was configured as a Third-Party Advanced SIP Endpoint and
consumed one CUCL Enhanced License unit per device deployed. An additional license unit will
be consumed in the messaging system per voicemail box built.
License usage and availability can be confirmed in the Cisco CUCM License Management
screens, or in Cisco’s Smart Software Manager.
Example: License Usage for 17 endpoints

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2. Phone Security Profile
Build a Phone Security Profile Appropriate for the Versity handsets.
1 Navigate to System> Security> Phone Security Profile. Each deployment is unique
and may require options other than those recommend below due to site policy or
administrative requirements. You may build a unique Phone Security Profile for the
Spectralink Versity phones or utilize an existing Phone Security Profile if it conforms to
the recommended values below.
2 Navigate to System> Security> Phone Security Profile.
3 Select the Add New soft key:
Example: Phone Security Profiles Page
4 In the Phone Security Profile Type Drop-Down box, select the Third-party SIP Device
(Advanced) option.
5 Select the Next soft key:

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Example: Phone Security Profile Configuration Page
6 On the Phone Security Profile Information form
a Give the new profile a name, such as Spectralink Wireless Phones
b Select the Enable Digest Authentication checkbox.
c Select the Save key:

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Example: Phone Security Profile Information Page

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3. Add the End User
1 Navigate to User Management> End User
2 Select the Add New softkey:
3 On the User Information page that appears Spectralink recommends setting the
following fields at a minimum:
a User ID: jdoe (Enter a user ID that complies with your system and account policies.
This value will correspond with the Username field on the SIP phone form of the
Versity handset.)
b Password: 1234 (Enter a password for this user that complies with your system and
account policies. If you are LDAP integrated, this field will be grayed out and
unavailable, and you would create or modify this password through the Active
Directory Server. This password is not used by the Versity phone, but it is good
practice to assign a password for each user.)
c Confirm Password: 1234 (Repeat the value you entered in the last step)
d (Optional) Self-Service User ID: 5011 (We may use the extension number we intend
for the device. This is not used by the Versity phone, but the user might wish to
utilize this to enter the Self-Service Web portal)
e (Optional) Pin: 1234 Enter a pin if you wish the user to take advantage of pin
enabled features such as user web login.
f Confirm Pin: 1234 (Repeat the value you entered in the last step)
g Last Name: Doe (Enter the User’s last name)
h First Name: John (Enter the User’s first name)
i Digest Credentials: 9876 (Enter the Digest Authentication Password you would like
the phone to use to register. This will correspond with the Password value that you
enter in the Admin settings> SIP phone menu on the Versity handset.)
j Confirm Digest Credentials: 9876 (Repeat the value you entered in the last step)
k Enter other End User field values as required by your site’s system and account
policies.
l Select the Save key:

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Example: User Information Page

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4. Add the Phone
1 Navigate to Device> Phone.
2 Select the Add New soft key:
Example: Find and List Phones Page
3 On the Add a New Phone page, in the Phone Type pull-down box, select Third-party
SIP Device (Advanced).
4 Select the Next soft key:

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Example: Add a New Phone Page
5 In the Device Information section of the Phone Configuration page, Spectralink
recommends configuring the following fields at a minimum. We should mention that
Cisco offers many configuration features and functionality that we will not detail in this
example, but instead, we will attempt to illustrate a minimal configuration that should
allow us to make and receive calls and address the major configuration requirements of
the CUCM and the Versity handset. Enter additional fields as required by your site
policies and procedures for new phone additions:
a MAC Address: 00907AA7DCC8 (Enter the MAC address of the Versity phone you
are configuring. This is not utilized by the CUCM since this is a third-party SIP
phone, but we must populate this field, so we might as well use the phones’ actual
MAC address.)
b (Optional) Description: John Doe Versity (Enter a description for the phone in this
field that will help you to identify this unique device.)
c Device Pool: Default (Select a Device Pool appropriate for the Codec Region you
wish to use, the Date / Time group, and Call Manager Group for your site.)
d Phone Button Template: Third-party SIP Device (Advanced).
e Calling Search Space: None (Select a Calling Search Space appropriate for your
phone and installation. The Calling Search Space determines how or if a dialed
number can be routed. In our lab environment the Default Calling Search Space is
unrestricted, but in a production environment the Calling Search Space must be
configured such that it will be able to route to any numbers that are part of your dial
plan just as you would configure any standard Cisco SCCP station.)