SpectraLink PTE140 Service manual

Technical Bulletin CS-04-03
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“Bad phintl” Error on Wireless Telephones
Date: May 18, 2004
Software Versions: All
Hardware Revisions: PTE1xx, PTX1xx
Product Type: NetLink Wireless Telephones
Access Level: General
Originator: Matt Jerger
Approvers: Wayne McAllister
Gary Bliss
Status: Approved
Revision: A
Description
When upgrading the Wireless Telephones, they may occasionally display a “Bad phintl”
error. This is due to the way the downloader in the phone gets updated during an
upgrade phase. Some downloaders in the field have a problem upgrading to the
newest phintl version.
If a newer phintl version was just loaded as part of an upgrade to the Wireless
Telephone, the old downloader is still running for a brief amount of time before the
upgrade actually takes over. At that time the older downloader will quit and display the
“Bad phintl” message on the Wireless Telephones.
Resolution
To get the phones to update properly, you must have it first load the phone firmware
with the older phintl24.bin file. Once it has updated, the phone will display either an
assert error or will display “Bad phintl” again. You can then use the new phintl24.bin file
to complete the upgrade.