Terms of Guarantee
19
Warranty Policy
STAHLS’ Europe GmbH provides the following warranty for the Hotronix®Fusion, subject to the
following terms:
Duration
The warranty period of 2 years commences from the date of receipt by the buyer of the heat press
machine, which can be verified by the invoice or similar documents. The warranty does not cover any
damage caused by normal wear and tear.
Repair
If any parts are found to be defective, despite proper use, authorised use and not as a result of fair wear
and tear, within the warranty period, then they will be replaced or repaired without question provided that
STAHLS’ Europe GmbH have been informed of any such claim in writing within one week of the
occurrence of the failure. The terms and conditions of the commercial transaction are specifically
excluded from this warranty, especially §§377 et.seq. HGB. Following any claim under the warranty,
the warranty period will not be extended for either the heat press machine or for any replaced parts.
Any exchanged parts will be the property of STAHLS’ Europe GmbH. No charge will be made for any
labour or components for any claim under the warranty. STAHLS’ Europe GmbH operates a “bring in”
guarantee for the first six months from the date of the purchase, under which all delivery and return
costs will be borne by STAHLS Europe GmbH. After the first six months from the date of purchase,
all delivery and return costs will be borne by the customer.
Rectification
Initially the customer’s rights are limited to repair by STAHLS’ Europe GmbH. Should the repair or
remedial works finally fail, it will become the customer’s right according to §462 BGB to receive a
payment reduction, or to withdraw from the contract. In every case, any further claim would be excluded,
especially indemnity claims (including consequential damages) and those resulting from defects, unless
it can be proven that STAHLS’ Europe GmbH acted intentionally, grossly negligently, or there are
requirements according to §463 BGB.
Returns
Goods may only be returned with express written authorisation from STAHLS’ Europe GmbH. Customers
must ensure that the heat transfer machine is properly fixed to the supplied wooden panel, and returned
in the original carton, which must include the contact details of the sender, together with details of any
failure which requires remedying. STAHLS’ Europe GmbH will not be liable for any damages howsoever
caused during transportation as a result of improper packaging.
Acceptance of Returned machines manufactured by STAHLS’ for disposal
STAHLS Europe GmbH agrees to accept the return of all heat press machines manufactured by STAHLS’
or with their genuine trademark for Free of Charge disposal, subject to the costs of delivery to STAHLS’
Europe GmbH being borne by the sender. WEEE DE 54539730.
Packaging
The original carton (box), packaging and wooden transport panel must be retained for any future
transportation of the heat press machine.
Circuit Breaker
If the circuit breaker should become dislodged, it can easily be reinstated after the heat press machine
has cooled down. It is recommended to try and eliminate the source of any failure by using the error
checklist.
Set Up
It is important that the heat press machine is fixed securely to your worktop. To set up the press, it is
necessary to fully open the press, and place the substrate that is to be printed flat on the lower platen.
If the press is not fully open, there is a risk of being burnt. Always follow the supplied instructions for
printing for every respective material.