Starkey Livio User manual

Quick
Start
Guide
Livio Edge AI |Livio
Standard Products

At Starkey, we
believe that to
hear better is
to live better.
Livio Edge AI and Livio
hearing aids help you stay
connected to the people and
things you love most. These
2.4 GHz hearing aids offer
Starkey’s most advanced
technology with supreme
sound quality and features,
customizable to fit your
unique hearing needs.

Get the most out of
your hearing aids
Please visit starkey.com/care for additional
tools and resources including:
• Instructional videos
• Operations manuals
• Product brochures

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Batteries
Your hearing aid uses a battery as its power source.
To insert or replace the battery:
1. Use the finger pick on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the colored tab from the new battery.
Wait 3–5 minutes after removing tab before
inserting battery.
4. Insert into the battery door, “+” side up.
5. Close the battery door.
• NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage. If the door
will not close securely, check that the battery is
inserted correctly.
• Do not open the battery door too far or
damage is likely to occur.
• Dispose of used batteries immediately in
the proper waste or recycling container.

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Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately 30 minutes*to replace
the battery. An indicator may also sound just before
the battery stops working.
Power On & Off
TO TURN ON:
Insert a battery and completely close the battery door.
Your hearing aid has a power‑on delay which may
require a few seconds. You may hear a tone indicating
that your hearing aid is powered on.
TO TURN OFF:
Open the battery door until the battery is no longer
touching the battery contacts.
Hearing Aid Care
Keep your hearing aid clean. Heat, moisture and
foreign substances can result in poor performance.
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*Actual time between low battery indicator and shutdown will vary
depending on environmental noise levels and brand of battery used.

• Use a cleaning brush or soft cloth to clean
debris from around the user control,
microphone and battery compartment.
• Inspect the receiver, earbud and wax guard
regularly.
• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid.
Helpful Hints
• When not wearing your hearing aid, open
the battery door to allow any moisture to
evaporate.
• Do not take apart your hearing aids or insert
the cleaning tools inside them.
• When not in use, place your hearing aid in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
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Hear Clear Receiver
Wax Guards
RIC hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards prevent
earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please
follow the instructions below.
1. Insert empty end of the application stick
straight into used wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to
remove used wax guard.
3. Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid.
4. Pull straight out (do not twist) to remove stick
and discard.

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Download and
Connect to the Thrive
Hearing Control App
The Thrive Hearing Control app makes it easy
to control and adjust your 2.4 GHz hearing aids
with your compatible Apple®or Android™device.
Downloading and connecting to the app is easy;
refer to the Thrive Hearing Control app User Guide
or visit starkey.com/thrive‑hearing for additional
information, such as:
• Integrated sensors and artificial
intelligence features*
• Automatic and custom memories
• Geotags
• SoundSpace
• Tinnitus management
• Find My Hearing Aids
• Alerts
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Visit starkey.com/thrive-hearing for compatibility information.
*Available with Livio Edge AI hearing aids only.

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Special instructions:
Clinician:
Memory # Environment/
Listening Situation Beep/Indicator
Hearing Aid Information
Hearing aid model:
Serial number: L R
Warranty expiration date:
Battery size:
Memory settings, if applicable:

Product specification may be obtained from your clinician.
Attention Clinician: For product specification please visit
Gov.StarkeyPro.com.
M T
micro RIC 312 4N/A
RIC 312 4N/A
BTE 13 4 3
M/T Ratings
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Notes
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Notes
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Notes
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©2020 Starkey. All Rights Reserved. 86371‑600 3/20 BKLT3090‑00‑EE‑GS
For Thrive Hearing Control app and iOS/Android compatibility information,
please visit starkey.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple
Inc., registered in the U.S. and other countries. App Store is a registered service
mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
The Starkey Logo, Livio, Starkey, Thrive and SoundSpace are registered
trademarks of Starkey Laboratories, Inc.
The Thrive logo is a trademark of Starkey Laboratories, Inc.
Veteran technical support line*:
*For technical support of hearing devices with wireless connectivity
Starkey.com
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.866.418.6928