Starkey IIC NW User manual

Custom
Products
IIC NW
(Invisible-In-Canal Non-Wireless)
OPERATIONS MANUAL

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IIC NW Overview | 3Table of Contents
Overview
IIC NW Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 3
Preparation
Batteries/Battery Indicators � � � � � � � � � � � � � � � � � � � � � � � � 4
Insertion and Removal � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Operation
Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Adjustments Using T2Remote � � � � � � � � � � � � � � � � � � � � � 11
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Multiflex Tinnitus Technology � � � � � � � � � � � � � � � � � � � � � � � � 13
Hearing Aid Care
Hearing Aid Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
IIC NW Microphone Cleaning � � � � � � � � � � � � � � � � � � � � � 16
Service and Repair � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 20
Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � � � 21
Regulatory Information
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23
FDA Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24
FCC Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 29
Hearing Aid
IIC NW
IIC NW Battery Size: 10
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver)
5� Removal handle
Your hearing aid can be identified by:
6� Location of serial number
7� Side indicator R for Right, L for Left
8� White dot indicates the top of the
hearing aid

Preparation | 54 | Preparation
Batteries
Your hearing aid uses a battery as its power source�
The battery size can be identified by the yellow(10)
color code on the packaging�
To insert or replace the battery:
1� Use the finger pick on the battery door�
2� Open the battery door gently and remove
the old battery�
3� Remove the colored tab from the new battery�
Wait 3–5 minutes after removing tab before
inserting battery�
4� Align the battery’s “+” sign (flat side of the
battery) with the “+” on the battery door�
5� Close the battery door�
Battery Indicators
An indicator will sound when the battery voltage is
low� You have approximately five minutes*to replace
the battery� An indicator may also sound just before
the battery stops working�
*Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.
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WARNINGS
Batteries are dangerous if swallowed� To help prevent
the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can
easily be swallowed
NATIONAL BUTTON BATTERY
INGESTION HOTLINE: [phone]
Preparation | 76 | Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT�
This could result in serious damage; if the door
will not close securely, check that the battery is
inserted correctly�
• Do not open the battery door too far or damage
is likely to occur�
• Dispose of used batteries immediately in the
proper waste or recycling container�
• Batteries vary in size and performance� Your
hearing professional is your best source for
lifespan estimates and verification that you
are using the proper size and type�
Insertion and Removal
To insert the hearing aid:
1� Hold the hearing aid with
your thumb and forefinger on
the outer edges of the case�
2� Tilt your hand slightly forward
and gently insert the canal tip
of the hearing aid into your
ear canal and rotate the
hearing aid backward� Softly
press the hearing aid into
place with your fingertip�
To remove the hearing aid:
Grasp the hearing aid with your
thumb and forefinger; gently rotate
it as you pull outward�
For hearing aids with removal handle:
grasp removal handle and gently
remove from ear�
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Operation | 98 | Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your hearing
professional�
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional�
• Severe swelling, discharge from the ear,
excessive wax or other unusual conditions
warrant immediate consultation with a physician�
Power On & Off
To turn ON:
Insert a battery and completely close
the battery door� Your hearing aid has
a power‑on delay that allows you time
to insert your hearing aid into your ear� You may hear
a tone indicating that your hearing aid is powering on�
To turn OFF:
Open the battery door until the battery is no longer
touching the battery contacts�

Operation | 1110 | Operation
General Telephone Use
Some hearing aids work best by
holding the phone close to, but
not fully covering your ear� In
some instances, if you encounter
whistling (feedback), tilt the
receiver at an angle until the
whistling stops�
Adjustments using T2Remote
You may use a cell phone, cordless telephone, or
corded telephone to adjust your hearing system� The
telephone MUST “beep” when the keys are pressed
for this function to work�
• Hold the phone approximately 3 inches from the
ear
• Press ** to “wake” T² (a tone series indicates that
it is ready for a command)
• T² will “sleep” after 20 seconds
• Press the telephone key that corresponds to the
desired function
Use the following keypad buttons to remotely
adjust your hearing aid settings.
Volume
Memory Memory
Press 2 times
to wake
Mute
Volume

Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Hearing
system not
responding
to telephone
command
Telephone keys
not emitting beep
tones
Consult telephone
operator’s manual to
enable beep tones
T2not unlocked
prior to command
Press ** and listen for
unique T2indicator
Telephone too
far from hearing
system
Bring telephone closer
to hearing system
microphone
Incorrect key
command
Press ** to wake then
press 2 or 8 to increase
or decrease volume
or 4 or 6 to change
programs if device has
multiple programs
Hearing
system
responded
but won’t
respond
to later
command
T2automatically
“sleeps” 20
seconds after last
command
Press ** to wake
then press key that
corresponds to desired
action
Multiflex Tinnitus Technology
Multiflex Tinnitus Technology can be used as part
of a tinnitus treatment program� Multiflex Tinnitus
Technology plays a tinnitus stimulus through the
hearing aid� The tinnitus stimulus is programmed
according to your hearing loss, and your hearing
professional can adjust the settings of the tinnitus
stimulus to meet your needs�
Multiflex Tinnitus Technology | 1312 | Operation

14 | Accessories Hearing Aid Care | 15
Hearing Aid Care
Keep your hearing aid clean at all times� Heat, moisture
and foreign substances can result in poor performance�
• Clean daily over a soft cloth to prevent damage
from a fall to a hard surface�
• Use a cleaning brush to clean debris from
around the microphone, receiver and
battery compartment�
• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid�
Your hearing professional can provide further
information on additional maintenance procedures
for your hearing aid, if needed�
Helpful Hints
• When not wearing your hearing aids, open the
battery door to allow any moisture to evaporate�
• Do not take apart your hearing aids or insert
the cleaning tools inside them�
• When not in use, remove the batteries
completely; place your hearing aid in the storage
container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid
extreme temperatures
– Where you can easily find them
– Safely out of reach of children and pets

Hearing Aid Care | 1716 | Hearing Aid Care
IIC NW Microphone Cleaning
Your hearing aid microphone is
hidden alongside the battery
door� It is important that the
battery door be kept clean
and free from wax and debris
to prevent damage to the
microphone�
Open the battery door and
clean the acoustic recess on
the battery door with a small
brush� Be sure to brush away
from the center of the battery
door (toward the outside)�
Hear Clear Receiver Wax Guards
The hearing aid integrates disposable HearClear
earwax protection� The innovative wax guards prevent
earwax accumulation in the hearing aid receiver�
When you need to replace your wax guards, please
follow the instructions below�
1� Insert empty end of the application stick straight
into used wax guard in hearing aid�
2� Pull straight out (do not twist) on stick to remove
used wax guard�
3� Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid�
4� Pull straight out (do not twist) to remove stick
and discard�

Small Microphone Cover
The custom microphone cover protects the
microphone from wax and debris� Your hearing
professional will instruct you on maintenance of
the microphone cover�
Guard
PKGS2603-01-EE-XX 81060-007 2/13 Rev. B
© 2013 All Rights Reserved.
Microphone Cover
Hearing Aid Care | 1918 | Hearing Aid Care
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Service and Repair
If, for any reason, your hearing aid does not operate
properly, do NOT attempt to fix it yourself� Not only
are you likely to violate any applicable warranties or
insurance, you could easily cause further damage�
Should your hearing aid fail or perform poorly, check
the guide on the next page for possible solutions� If
problems continue, contact your hearing professional
for advice and assistance� Many common problems
may be solved in your hearing professional’s office or
clinic�