Starkey RIC 13 User manual

Receiver-In-Canal
RIC 312, RIC 13
OPERATIONS MANUAL

Table of Contents
Overview
Overview ............................................................................ 2
RIC 312 Overview............................................................... 3
RIC 13 Overview................................................................. 4
Preparation
Batteries ............................................................................. 5
Battery Indicators ............................................................... 7
Tamper Resistant Battery Compartment ............................ 7
Insertion and Removal........................................................ 9
Operation
On & Off........................................................................... 11
Volume Control ............................................................... 11
Multimemory .................................................................... 12
Directional Settings .......................................................... 13
Telephone Use.................................................................. 13
Accessories
Wireless Accessories ........................................................ 16
Hearing System Care
Instrument Care................................................................ 17
Service and Repair............................................................ 18
Troubleshooting Guide .................................................... 19
Tips for Better Communication
For You ............................................................................. 20
For Your Family and Friends............................................. 21
Safety Information ................................................................... 22
FDA Information ...................................................................... 24
FCC Information ...................................................................... 26
Limited Warranty...................................................................... 27

2 3
Overview
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphone
5. Multifunction Button
6. Battery Compartment
(on/off control),
Location of serial number
7. Retention Lock
8. Location of
manufacturer’s name
and model name
9. Location of left/right side
receiver indicator
10. Instant Fit Earbud
11. Custom Earmold
(optional)
12. RIC Custom Power
Earmold (optional)
Features, Controls and Identification
Your hearing system controls include:
RIC 312 Overview
1211
42
13
5
7
10 6
8
9
My hearing instrument is a:
RIC 312 (Receiver-In-Canal). See page 3.
RIC 13 (Receiver-In-Canal). See page 4.

4 5
RIC 13 Overview
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphone
5. Multifunction Button
6. Battery Compartment
(on/off control),
Location of serial number
7. Retention Lock
8. Location of manufacturer’s
name and model name
9. Location of left/right side
receiver indicator
10. Instant Fit Earbud
11. Location of left/right side
device indicator
12. Custom Earmold
(optional)
13. RIC Custom Power
Earmold (optional)
Features, Controls and Identification
Your hearing system controls include:
Batteries
Your hearing system uses a battery as its power
source. This battery size can be identified by the
brown (312) or orange (13) color code on the
packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s plus “+” sign (flat side of
the battery) with the “+” on the battery door.
5. Close the battery door.
My hearing instrument uses a:
312 battery (RIC 312) – Brown
13 battery (RIC 13) – Orange
Preparation
42
13
5
12 13
7
10 6
8
9
11

6 7
1 2
34
5
Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately 5 minutes* to replace
the battery. An indicator will sound just before the
battery stops working.
* Actual time between low battery indicator and shut
down will vary depending on environmental noise
levels and brand of battery used.
Preparation Preparation
My hearing instrument has a tamper resistant
battery compartment. See below.
Tamper Resistant Battery Compartment (RIC 13 only)
To lock the battery door:
Use an appropriate tool to
slide the recessed switch to
the left until it “clicks” and
the colored mark is visible.
To unlock the battery door:
Slide the recessed switch
to the right until it “clicks”
and the colored mark
disappears.
Locking the door is not
required for operation.

8 9
Preparation
Helpful Hints
• NEVERFORCETHEBATTERYDOORSHUT;
thiscouldresultinseriousdamage;ifthedoor
will not close securely, check that the battery
is inserted correctly.
• Donotopenthebatterydoortoofaror
damage is likely to occur.
• Disposeofusedbatteriesimmediatelyinthe
proper waste or recycling container.
• Becausebatteriescanvaryinsizeandperformance,
your hearing care professional is your best source
for lifespan estimates and verification that you are
using the proper size and type.
Warnings
Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets.
Check your medications before taking them –
batteries have been mistaken for pills.
 Neverputbatteriesinyourmouth,astheycan
easily be swallowed.
National Button Battery Ingestion Hotline:
202-625-3333
Insertion and Removal
To insert the earbud or eartip:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal.
2. Carefully place the hearing
instrument behind your ear,
wrapping it over the top of your ear.
3. Place the retention lock inside the
bowl of your ear.
To remove the earbud or eartip:
1. Remove the retention lock from the
bowl of your ear.
2. Remove the hearing instrument
from behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of
your ear canal.
Do not pull with the hearing
instrument case as this may damage
the connection.
Preparation

10 11
Helpful Hints
• Minor irritation and inflammation may occur as your
earbecomesaccustomedtohavinganobjectinit;
if so, please contact your hearing care professional.
• If an actual allergic reaction occurs, alternative
earmoldmaterialsareavailable;contactyourhearing
care professional.
• Severe swelling, discharge from the ear, excessive
wax, or other unusual conditions warrant immediate
consultation with a physician.
On & Off
To turn ON: Insert a battery and completely close
the battery door.
To turn OFF: Open the battery door until the battery is
no longer touching the battery contacts.
Your instrument has a Power-On delay and may require
a few seconds to power on. You may hear a tone series
indicating that your device is fully powered on.
Volume Control
Automatic Volume Control
Your hearing system has been set to a specific
volume level by your hearing care professional. If
sounds are generally too loud or too soft, please
contact your hearing care professional for advice
and adjustment.
Preparation Operation
My hearing instrument volume is set automatically.
Please read the section below.
My hearing instrument uses the multifunction button
for volume control. See page 12.

12 13
Operation
Multifunction Button–Multimemory
Your hearing care professional can
set up to four hearing programs for you.
These additional programs are accessed
by pressing the multifunction button.
When you press the multifunction button,
you may hear an indicator or a tone
series indicating the device has
changed to the next program.
Ask your hearing professional about
your specific hearing programs.
My multifunction button is set for multimemory.
See below.
Operation
Telephone Use
Your hearing instruments are equipped with tools to help
you effectively communicate on the telephone. Ask your
hearing professional about your telephone solution.
Automatic Telephone and Automatic Telecoil
These options activate the telephone response
automatically when used with a hearing aid compatible
telephone. To use, place the telephone receiver on your
ear as you normally would and the hearing instrument will
select the telephone setting. It might be necessary to move
the telephone receiver slightly to find the best reception.
Once the telephone is removed from the ear, the hearing
instrument will switch back to the normal listening mode.
Note: Consult with your hearing professional if your
device does not seem to switch to the telephone
setting automatically.
Directional Settings
Your hearing system has directional microphones to
help improve speech understanding in noisy situations.
Ask your hearing care professional about your
particular directional settings.
My hearing instruments have the following telephone setting(s):
Automatic Telephone. See below.
Automatic Telecoil. See below.
Telecoil and Manual Switching. See page 14.
(Program # ____________________ ).
Multifunction Button - Volume Control
Your hearing system uses the button to control
volume. Press then release the button until the
desired volume level is reached. Each press/release
changes the volume one increment.
Volume Settings
Volume Level Tone
Level 5 (More volume) Five beeps plus tone
Level 4 Four beeps
Level 3 (Power on volume level) Three beeps
Level 2 Two beeps
Level 1 (Less volume) One beep plus tone

14 15
Operation Operation
Telecoil and Manual Switching
Hearing instruments with a
manual telecoil allow you to
switch the devices to telephone
mode when needed.
Manually switched telecoils
are activated by choosing the
telecoil setting using the
multifunction button.
General Telephone Use
Some hearing instruments work
best by holding the phone
close to, but not fully covering
your ear. In some instances,
if you encounter whistling
(feedback), tilt the receiver
at an angle until the whistling
stops. Additionally, the hearing
instrument in the non-phone
ear (ear opposite the phone)
may switch to a telephone
setting to reduce background
sounds. Your hearing
professional can provide
instructions and techniques
for your specific needs.
DISCLAIMER – Some hearing aid users have
reported a buzzing sound in their hearing aids when
they are using cell phones, indicating that the cell
phone and hearing aid may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2006 American National Standard Methods
of Measurement of Compatibility Between Wireless
Communications Devices and Hearing Aids), the
compatibility of a particular hearing aid and cell
phone can be predicted by adding the rating for
the hearing aid immunity to the rating for the
cell phone emissions. For example, the sum of a
hearing aid rating of 2 (M2) and a telephone rating
of 3 (M3) would result in a combined rating of 5.
Any combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of this hearing aid is at least M2/T2.
The equipment performance measurements,
categories and system classifications are based
upon the best information available but cannot
guarantee that all users will be satisfied.
NOTE: The performance of individual hearing aids
may vary with individual cell phones. Therefore,
please try this hearing aid with your cell phone
or, if you are purchasing a new phone, be sure to
try it with your hearing aid prior to purchase. For
additional guidance, please ask your cell phone
provider for the booklet entitled “Hearing Aid
Compatibility with Digital Wireless Cell Phones.”

16 17
Hearing System Care
Instrument Care
Do your best to keep your hearing instrument clean
at all times. Heat, moisture and foreign substances
can result in poor performance.
• Useacleaningbrushorsoftclothtoclean
debris from around the switches, microphone, and
batterycompartment;inspectthereceiver,earbud
or eartip and Wax Guard regularly.
• Neverusewater,solvents,cleaninguidsoroilto
clean your instrument.
Your hearing care professional can provide further
information on additional maintenance procedures
for your hearing system if needed.
Helpful Hints
• Whennotwearingyourhearingsystem,openthe
battery door to allow any moisture to evaporate.
• Whennotinuse,removethebatteries
completely;placeyourhearingsystemin
the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to
avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Donottakeapartyourhearinginstrumentsor
insert the cleaning tools inside them.
Wireless Accessories
There are several wireless accessories that allow you
to control and maximize the full potential of your
hearing system. These include a remote control as
well as wireless connection to your entertainment
system. Consult with your hearing professional to
determine which accessories may be best for you.
Accessories

18 19
Hearing System Care
Service and Repair
If, for any reason, your hearing system does not
operateproperly,doNOTattempttoxityourself.
Notonlyareyoulikelytoviolateanyapplicable
warranties or insurance, you could easily cause
further damage.
Should your hearing system fail or perform poorly,
check the guide on the next page for possible
solutions. If problems continue, contact your
hearing care professional for advice and assistance.
Many common problems may be solved right in
your hearing care professional’s office or clinic.
Hearing System Care
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
NotLoud
Enough
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace Wax
Guard as needed
Hearing change Contact your hearing
care professional
Debris buildup Clean both microphone
and receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace Wax
Guard as needed
Unclear,
Distorted
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace Wax
Guard as needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Blocked
earmold/tubing
Clean or replace Wax
Guard as needed
Crimped tubing Contact your hearing
care professional
Troubleshooting Guide

20 21
Tips for Better Communication
Your hearing care professional will recommend an
appropriate schedule to help you adapt to your
new hearing system. It will take practice, time and
patience for your brain to adapt to the new sounds
that your hearing system provides. Hearing is only
part of how we share thoughts, ideas and feelings.
Reading lips, facial expressions and gestures
can help the learning process and add to what
amplification alone may miss.
Please review the following simple
communication tips:
For You
• Moveclosertoandlookatthespeaker.
• Sitface-to-faceinaquietroom.
• Trydifferentlocationstondthebestplace
to listen.
• Minimizedistractions.
• Backgroundnoisesmaybefrustratingatrst;
remember, you have not heard them for a while.
• Letothersknowwhatyouneed;keepinmindthat
people cannot “see” your hearing loss.
Tips for Better Communication
• Developrealisticexpectationsofwhatyour
hearing instruments can and cannot do.
• Betterhearingwithhearinginstruments
is a learned skill combining desire, practice
and patience.
For Your Family and Friends
Your family and friends are also affected by your
hearing loss. Request that they:
• Getyourfullattentionbeforebeginning
to speak.
• Lookatyouorsitface-to-faceinaquietroom.
• Speakclearlyandatanormalrateandlevel;
shouting can actually make understanding
more difficult.
• Rephraseratherthanrepeatthesamewords;
different words may be easier to understand.
• Minimizedistractionswhilespeaking.

22 23
Safety Information
Safety Information
Your hearing instruments are designed to comply
with the most stringent Standards of International
Electromagnetic Compatibility. However, it is still
possible that you may experience interference
caused by power line disturbances, airport metal
detectors, electromagnetic fields from other
medical devices, radio signals and electrostatic
discharges.
If you use other medical devices or wear
implantable medical devices such as defibrillators
or pacemakers and are concerned that your
hearing instruments might cause interference with
your medical device, please contact your physician
or the manufacturer of your medical device for
information about the risk of disturbance.
Your hearing instruments should not be worn
during an MRI procedure.
Your hearing instruments are classified as a
Type B applied part under the IEC 60601-1
medical device standard.
Safety Information
Your hearing instruments should be stored
within the temperature and humidity ranges of
-40oC (-40oF) to +60oC (140oF) and 10%-95% rH.
Your hearing instruments are designed to operate
beyond the range of temperatures comfortable to
you, from very cold up to 50oC (122oF).
Use on Aircrafts
The wireless capabilities featured in your hearing
instruments should not be used on an aircraft
unless specifically permitted by the flight
personnel. Your hearing care professional can
enable a special program that allows your hearing
aids to work without wireless functionality.
International Use
Your hearing instruments are approved to operate
at a radio frequency that is specific to your country
or region and might not be approved for use
outside your country or region. Be aware that
operation during international travel may cause
interference to other electronic devices, or other
electronic devices may cause interference to your
hearing instruments.

FDA Information
Required Information
The following additional information is provided in compliance with U.S.
Food and Drug Administration (FDA) regulations:
WARNING TO HEARING AID DISPENSERS. A hearing aid dispenser
should advise a prospective hearing aid user to consult promptly with
a licensed physician (preferably an ear specialist) before dispensing a
hearing aid if the hearing aid dispenser determines through inquiry, actual
observation, or review of any other available information concerning
the prospective user, that the prospective user has any of the following
conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. History of active drainage from the ear within the previous 90 days.
iii. History of sudden or rapidly progressive hearing loss within the
previous 90 days.
iv. Acute or chronic dizziness.
v. Unilateral hearing loss of sudden or recent onset within the previous
90 days.
vi. Audiometric air-bone gap equal to or greater than 15 decibels at
500 Hertz (Hz), 1,000 Hz and 2,000 Hz.
vii. Visible evidence of significant cerumen accumulation or a foreign
body in the ear canal.
viii. Pain or discomfort in the ear.
IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS.
Good health practice requires that a person with a hearing loss have
a medical evaluation by a licensed physician (preferably a physician
who specializes in diseases of the ear) before purchasing a hearing
aid. Licensed physicians who specialize in diseases of the ear are often
referred to as otolaryngologists, otologists, or otorhynolaryngologists.
The purpose of the medical evaluation is to assure that all medically
treatable conditions that may affect hearing are identified and treated
before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically evaluated
and that you may be considered a candidate for a hearing aid. The
physician will refer you to an audiologist or hearing aid dispenser, as
appropriate, for a hearing aid evaluation.
24 25
FDA Information
The audiologist or hearing aid dispenser will conduct a hearing aid
evaluation to assess your ability to hear with and without a hearing aid.
The hearing aid evaluation will enable the audiologist or dispenser to
select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you
should inquire about the availability of a trial-rental or purchase-option
program. Many hearing aid dispensers now offer programs that permit
you to wear a hearing aid for a period of time for a nominal fee after
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who
have obtained a medical evaluation from a licensed physician. Federal
law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will not prevent or
improve a hearing impairment resulting from organic conditions. Use
of a hearing aid is only part of hearing habilitation and may need to be
supplemented by auditory training and instruction in lip reading. In most
cases infrequent use of a hearing aid does not permit a user to attain full
benefit from it.
CHILDREN WITH HEARING LOSS. In addition to seeing a physician for
a medical evaluation, a child with a hearing loss should be directed to
an audiologist for evaluation and rehabilitation since hearing loss may
cause problems in language development and the educational and social
growth of a child. An audiologist is qualified by training and experience
to assist in the evaluation and rehabilitation of a child with a hearing loss.

26 27
LIMITED WARRANTY:
This Limited Warranty provided by Starkey Laboratories, Inc. (“Starkey”), to you, the
original purchaser of a Starkey hearing instrument, covers your new hearing
instrument when sold by a hearing professional authorized by Starkey. The duration
of this Limited Warranty begins when you first take delivery of your hearing instrument
from an authorized hearing professional and ends either twenty-four (24)months or
thirty-six (36) months later (“warranty period”) depending on the product purchased:
24 months: Wi Series i90, Wi Series i70
36 months: Wi Series i110
LIMITATION ON DURATION OF IMPLIED WARRANTIES:
IMPLIEDWARRANTIES,IFANY,ARISINGBYWAYOFSTATELAW,INCLUDINGANY
IMPLIEDWARRANTYOFMERCHANTABILITYAND/ORANYIMPLIEDWARRANTY
OFFITNESSFORAPARTICULARPURPOSE,ARELIMITEDINDURATIONTOTHE
WARRANTYPERIOD.ThereisnowarrantyofanynaturemadebyStarkeybeyond
this Limited Warranty. No person has authority to enlarge, amend, or modify this
Limited Warranty. Starkey is not responsible for any undertaking, representation, or
warranty (written, express, or implied) made by any hearing professional or other
person beyond those expressly set forth in this Limited Warranty.
Some States do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.
WHAT THIS LIMITED WARRANTY COVERS:
This Limited Warranty covers only a “defect” in the workmanship performed and/or
materials used to manufacture your hearing instrument. “Defect” means the failure
of the workmanship performed and/or materials used to conform the hearing
instrument to Starkey’s design and manufacturing specifications and tolerances.
Your hearing professional may have issued a warranty or service plan that goes beyond
the provisions of this Limited Warranty. Please contact him or her for further information.
Starkey will either replace the hearing instrument or repair any covered defect in your
hearing instrument, provided that you deliver your hearing instrument to one of
Starkey’s authorized hearing professionals and notify the hearing professional of the
defect during the warranty period and within thirty (30) days of discovering the
defect. There will be no cost to you for Starkey’s repair or replacement of the
instrument itself, but the hearing professional may charge a fee for services he or she
provides. Performance of warranty repairs on your hearing instrument shall not
extend the duration of the warranty period. Any repairs performed on your hearing
instrument after the warranty period has expired shall be considered “good will”
repairs, which shall not alter the terms of this Limited Warranty.
HOW TO OBTAIN WARRANTY SERVICE:
Deliver your hearing instrument (at your expense) to the Starkey authorized hearing
professional from whom you purchased it. If that professional is unavailable, visit
www.starkey.com or call the toll-free telephone number on the back of the Operations
Manual to locate another authorized Starkey hearing professional.
REgULATORY NOTICES
FCC ID: EOA-IRIS-HA
IC: 6903A-IRISHA
FCC NOTICE
This device complies with part 15 of the FCC rules and with RSS-210.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation of the device.
Note:ThemanufacturerisnotresponsibleforanyradioorTVinterference
caused by unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
Hereby, Starkey declares that the Wi Series RIC product family is in
compliance with the essential requirements and other relevant provisions
of Directive 1999/5/EC. A copy of the Declaration of Conformity can be
obtained from the below addresses.
Starkey Laboratories, Inc.
6600 Washington Ave. South
EdenPrairie,MN55344USA
Starkey European Headquarters
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Waste from electronic equipment must be handled
according to local regulations
0086
0673
FCC Information LIMITED WARRANTY

28 29
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
Batteries, earmolds, accessories, or damage to your hearing instrument caused by
misuse or neglect, accident, unauthorized alteration, or failure to provide reasonable
and necessary maintenance and cleaning.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAgES:
THEPURCHASERSHALLNOTBEENTITLEDTORECOVERFROMSTARKEYANY
CONSEQUENTIALORINCIDENTALDAMAGESRESULTINGFROM ANY DEFECT
IN THE HEARING INSTRUMENT, INCLUDING BY WAY OF EXAMPLE ONLY,
EXPENSES TO DELIVER THE HEARING INSTRUMENT TO AN AUTHORIZED
HEARINGPROFESSIONAL,HOTELROOMS,ORLOSTWAGES.THISEXCLUSION
ANDDISCLAIMEROFCONSEQUENTIALANDINCIDENTALDAMAGESSHALLBE
DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE
ESSENTIALPURPOSEOFANYREMEDYOFTHISLIMITEDWARRANTY.
Some States do not allow the exclusion or limitation of consequential or incidental
damages, so the above exclusions may not apply to you.
YOUR LEgAL REMEDIES:
THISLIMITED WARRANTY DOES NOT“EXTENDTOFUTURE PERFORMANCE.”
ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED
WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE THAN 90 DAYS
AFTERTHEEXPIRATIONOFTHEWARRANTYPERIOD.THEPERFORMANCEOF
REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING.
UNDERNOCIRCUMSTANCESSHALLSTARKEYBEOBLIGATEDTOREFUNDALL
ORANYPARTOFTHEPURCHASEPRICEOFTHEHEARINGINSTRUMENT.Some
States do not allow the reduction in the limitation period, so the above reduction in
the limitation period may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which
vary from State to State.
This warranty is valid only in the United States.
Starkey World Headquarters
6700 Washington Avenue South
EdenPrairie,MN55344
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
www.starkey.com
LIMITED WARRANTY Notes

0086
© 2011 Starkey Laboratories, Inc. All Rights Reserved.
84850-000 7/11 BKLT0243-00-EE-ST Rev. A
A global hearing technology
company headquartered in
Eden Prairie, Minnesota, U.S.A.
Starkey Laboratories, Inc.
6700 Washington Avenue South
Eden Prairie, MN 55344-3476
800.328.8602
www.starkey.com