Starkey Genesis AI User manual

Your Rechargeable
Hearing Aid
User Manual
Rechargeable Products
mRIC R (Micro Receiver-In-Canal)
Rechargeable
RIC RT (Receiver-In-Canal)
Rechargeable with Telecoil
Genesis AI

2 |Warnings, Cautions, & Notices
REQUIRED HEARING AID INFORMATION
The following additional information is provided in compliance
with U.S. Food and Drug Administration (FDA) regulations:
WARNING: People younger than 18 should go
to a doctor before using this.
People younger than 18 years old need specialized care, and using
this without a medical evaluation may worsen impairment or disability.
A hearing aid user who is younger than 18 should have a recent
medical evaluation from a doctor, preferably an ear-nose-throat
doctor (an ENT). Before using this, a doctor should determine that
the use of a hearing aid is appropriate.
WARNING to Hearing Aid Dispensers:
You should advise a prospective hearing aid user to consult promptly
with a doctor, preferably an ear specialist such as an ENT, before
dispensing a hearing aid if you determine through inquiry, actual
observation, or review of any other available information concerning
the prospective user, that the prospective user has any of the
following conditions:
• Visible deformity of the ear, either congenital or traumatic
• Fluid, pus, or blood coming out of the ear within
the previous 6 months
• Pain or discomfort in the ear
• History of excessive ear wax or suspicion that
something is in the ear canal
• Dizziness, either recent or long-standing
• Sudden, quickly worsening, or fluctuating hearing
loss within the previous 6 months
• Hearing loss or ringing (tinnitus) only in one ear or a
noticeable difference in hearing between ears
• Audiometric air-bone gap equal to or greater than
15 dB at 500 Hz, 1000 Hz, and 2000 Hz
WARNING to Hearing Aid Dispenser, Outputs
over 132 dB SPL:
You should exercise special care in selecting and fitting a hearing
aid with a maximum output that exceeds 132 dB SPL because it may
impair the remaining hearing of the hearing aid user.
CAUTION: This is not hearing protection.
You should remove this device if you experience overly loud sounds,
whether short or long-lasting. If you’re in a loud place, you should
use the right kind of hearing protection instead of wearing this device.
In general, if you would use ear plugs in a loud place, you should
remove this device and use ear plugs.
Warnings, Cautions,
& Notices

3 |Warnings, Cautions, & Notices
CAUTION: The sound output should not be
uncomfortable or painful.
You should turn down the volume or remove the device if the sound
output is uncomfortably loud or painful. If you consistently need to
turn the volume down, you may need to farther adjust your device.
CAUTION: You might need medical help if a piece
gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ear,
and you can’t easily remove it with your fingers, get medical help as
soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part farther into your ear, injuring your
eardrum or ear canal, possibly seriously.
NOTE: What you might expect when you start using a
hearing aid.
A hearing aid can benefit many people with hearing loss. However,
you should know it will not restore normal hearing, and you may still
have some difficulty hearing over noise. Further, a hearing aid will not
prevent or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks
to get used to them. Similarly, many people find that training or
counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using
hearing aids in both, especially in situations that make you tired from
listening—for example, noisy environments.
NOTE: Tell FDA about injuries, malfunctions, or other
adverse events.
To report a problem involving your hearing aid, you should submit
information to FDA as soon as possible after the problem. FDA calls
them “adverse events,” and they might include: skin irritation in your
ear, injury from the device (like cuts or scratches, or burns from an
overheated battery), pieces of the device getting stuck in your ear,
suddenly worsening hearing loss from using the devices, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/
MedWatch, or call 1-800-FDA-1088. You can also download a form to
email to FDA.
NOTE: Hearing loss in people younger than 18.
• People younger than 18 should see a doctor first, preferably
an ear-nose-throat doctor (an ENT), because they may have
different needs than adults.
• The doctor will identify and treat medical conditions as appropriate.
• The doctor may refer the person to an audiologist for a
separate test, a hearing aid evaluation.
• The hearing aid evaluation will help the audiologist
select and fit the appropriate hearing aid.
Warnings, Cautions,
& Notices

4 |Warnings, Cautions, & Notices
Warnings, Cautions,
& Notices
A person who is younger than 18 years old with hearing loss should
have a medical evaluation by a doctor, preferably an ENT, before
buying a hearing aid. The purpose of a medical evaluation is to identify
and treat medical conditions that may affect hearing but that a hearing
aid won’t treat on its own.
Following the medical evaluation and if appropriate, the doctor will
provide a written statement that the hearing loss has been medically
evaluated and the person is a candidate for a hearing aid. The doctor
may refer the person to an audiologist for a hearing aid evaluation,
which is different from the medical evaluation and is intended to
identify the appropriate hearing aid.
The audiologist will conduct a hearing aid evaluation to assess the
person’s ability to hear with and without a hearing aid. This will enable
the audiologist to select and fit a hearing aid for the person’s individual
needs. An audiologist can also provide evaluation and rehabilitation
since, for people younger than 18, hearing loss may cause problems
in language development and educational and social growth. An
audiologist is qualified by training and experience to asset in the
evaluation and rehabilitation of hearing loss in people younger than 18.
IMPORTANT NOTICE FOR PROSPECTIVE Rx HEARING AID
USERS:
It is good health practice for a person with a hearing loss to have a
medical evaluation by a licensed physician (preferably a physician who
specializes in diseases of the ear) before purchasing a prescription
hearing aid. Licensed physicians who specialize in diseases of
the ear are often referred to as otolaryngologists, otologists or
otorhinolaryngologists. The purpose of the medical evaluation is to
assure that all medically treatable conditions that may affect hearing
are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically
evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or hearing aid
dispenser, as appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid
evaluation to assess your ability to hear with and without a hearing aid.
The hearing aid evaluation will enable the audiologist or dispenser to
select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification,
you should inquire about the availability of a trial-rental or purchase
option program. Many hearing aid dispensers now offer programs that
permit you to wear a hearing aid for a period of time for a nominal fee
after which you may decide if you want to purchase the hearing aid.
In some geographies, you must have a medical evaluation before
purchasing a prescription hearing aid. Some States allow an adult to
waive the medical evaluation.

5 |Warnings, Cautions, & Notices
A hearing aid will not restore normal hearing and will not prevent or
improve a hearing impairment resulting from organic conditions.
Use of a hearing aid is only part of hearing habilitation and may need
to be supplemented by auditory training and instruction in lip reading.
In most cases infrequent use of a hearing aid does not permit a user to
attain full benefit from it.
Some hearing instrument users have reported a buzzing sound in
their hearing instrument when they are using mobile phones,
indicating that the mobile phone and hearing instrument may not be
compatible. It is well-known that mobile phones are potential sources
of noise for hearing aids. Your Starkey Hearing Aids have been tested
for compliance to two standards that define hearing aid immunity to
digital wireless devices and meet the requirements of ANSI C63.19-
2019 as well as the criteria for user compatibility as defined by IEC
60118-13:2019.
Warnings, Cautions,
& Notices

7 |Intro
Congrats!
Your best life
begins with
better hearing.

7 |Intro
Introducing your new hearing aids.
Great to have you hear.
Use this helpful manual to get to know
your new hearing aids – and get the
most out of your hearing experience.
After all – when you hear better, you live
better. Thanks to your new hearing aids.
Did you know you can get even more
hearing aid features using your mobile
device? See the Setting Up Your
Compatible Mobile App guide for details.

8 |What’s included
RIC RT
Serial Number
Left:
Right:
mRIC R
Hearing aid styles covered in this
user manual (select yours):
What’s included
Your hearing aids contain an on-board, rechargeable lithium-ion
battery that is not removable.

9 |TOC
1. Warnings, Cautions, & Notices 2
2. Get to know your hearing aids
Meet your hearing aids 12
Use your hearing aids 14
Care for your hearing aids 23
3. Troubleshooting guide 30
4. Additional guidance
Intended use 34
FCC information 39
Regulatory information 40
Technical data 42
Table of contents

Get to know your
hearing aids
• Meet your hearing aids
• Use your hearing aids
• Care for your hearing aids

12 |Get to know your hearing aids 13 |Get to know your hearing aids
Overview
1. Cable
2. Microphones
3. User control
mRIC R: Push button
RIC RT: Rocker switch
4. Receiver
5. Wax guard (included accessory)
6. Manufacturer, model name,
& serial number
7. Charging contacts
8. Side indicator
RED is for right ear, BLUE is for left ear
9. Retention lock (optional)
10. Receiver indicator
RED is for right ear, BLUE is for left ear
11. Earbud (included accessory)
12. Custom earmold (optional)
13. Custom power earmold (optional)
Meet your hearing aids

13 |Get to know your hearing aids
7
9
6
8
10
11
12 13
2
3
4
mRIC R
5
2
3
4
RIC RT
1
1
NOTE: Illustrations below represent both
mRIC R and RIC RT hearing aids.

14 |Get to know your hearing aids 15 |Get to know your hearing aids
STEP 1: Charge your hearing aids
Select your charger:
StarLink Charger
StarLink Premium Mini Charger
Before using your hearing aids for
the first time, fully charge them. See
Your StarLink Charger User Manual.
Use your hearing aids

15 |Get to know your hearing aids
STEP 2: Put on your hearing aids
1. Take your hearing aid from the
charger. Slide the top of it behind
your ear, so the cable and earbud
(or earmold) hang in front.
2. Ease the earbud or earmold into
your ear canal until secure. (For
earmolds, gently press into place
with your fingertip.) The cable
should sit flat against your head.
Use your hearing aids

16 |Get to know your hearing aids 17 |Get to know your hearing aids
3. Tuck the optional retention lock into
the bottom curve of your ear, so that
the tip bends toward the back of
your head. Done!
NOTE:
• Minor irritation and/or inflammation
may occur as your ear becomes
accustomed to having an object in
it. If this happens, please contact
your hearing care professional.
• If an actual allergic reaction occurs,
alternative earmold materials are
available; contact your hearing care
professional.
• Severe swelling, discharge from the
ear, excessive wax or other unusual
conditions warrant immediate
consultation with a physician.
Use your hearing aids

17 |Get to know your hearing aids
STEP 3: Remove your hearing aids
1. Gently pull the optional retention
lock from the bottom curve of
your ear then pull the earbud or
earmold from your ear canal.
2. Lift your hearing aid out from
behind your ear.
Use your hearing aids

18 |Get to know your hearing aids 19 |Get to know your hearing aids
Use your hearing aids
Power ON/OFF
An indicator will sound through
your hearing aid when you turn it
ON or OFF:
• ON indicator – a series of tones
that increase in pitch.
• OFF indicator – a series of tones
that decrease in pitch.
Turn your hearing aids ON/OFF
using your charger or user control.
See table on following page.

19 |Get to know your hearing aids
Use your hearing aids
Turning ON Turning OFF
Charger
Each hearing aid will
turn ON after you
remove it from the
charger.
A 3-second delay
occurs before your
hearing aid turns
ON, allowing time
to place it in your
ear.
Each hearing aid
will turn OFF when
you place it in the
charging slot (and
begin charging).
User control
(mRIC R:
Push button)
If you turned OFF
each hearing aid by
pressing the push
button, pressing the
push button again
will turn it ON.
A 3-second delay
occurs before your
hearing turns ON,
allowing time to
place it in your ear.
Turn OFF each
hearing aid by
pressing and
holding the push
button for 3
seconds.
User control
(RIC RT:
Rocker
switch)
If you turned OFF
each hearing aid by
pressing the top or
bottom button of
the rocker switch,
pressing the top of
the rocker switch
will turn it ON.
A 3-second delay
occurs before your
hearing aid turns
ON, allowing time
to place it in your
ear.
Turn OFF each
hearing aid by
pressing and
holding the top or
bottom button of
the rocker switch
for 3 seconds.

20 |Get to know your hearing aids 21 |Get to know your hearing aids
Power ON/OFF
Reminder – StarLink Chargers need
to be plugged in to an external power
source to charge hearing aids (i.e., wall
outlet). StarLink Premium Mini Chargers
must have a charged battery or can be
plugged into an external power source.
Battery indicators
• Low battery: An indicator voicing
the word “battery” will sound when
battery voltage is low. From there,
you’ll have about 30 minutes of
battery life left.
NOTE: Actual time between low battery
indicator and shutdown will vary depending
on environmental noise levels and your use
of the product.
• Battery shutdown: An indicator
may also sound just before the
battery stops working.
Use your hearing aids