Starkey Inspire X User manual

Advanced Fitting
Solutions

© 2019 Starkey Hearing Technologies. All Rights Reserved. 10/19 CARD3698-00-EE-SG

Issue
A patient with poor manual dexterity requires extra time
to insert his hearing aids. More often than not, he is still
trying to put them in after they have powered on, resulting
in some short-term feedback. You also determine he
would feel reassured to hear the Power On sound that he
keeps missing.
What can you do in the Inspire®X software to help?

Solution
Change the Power-On Delay
• Go to the Fitting Summary screen.
• Under Status, increase the Power-On
Delay from Short to Long.
Ensure the Power-On Sound Indicator
is Audible
• Go to the Indicators screen.
• Select Power-On Sound and demo it
through the hearing aids by clicking on
the hearing aid icon.
• Use the + and – buttons to adjust the
level of the indicator as needed.

Issue
Your patient is wearing AI 2400 hearing aids. He would
like a convenient way to start/stop streaming from his
TV accessory and adjust the streaming volume when he
doesn’t have his smartphone handy.
What can you do in the Inspire®X software to help?

Solution
Enable User Controls
• Go to the User Controls screen.
• Click on the Accessory Start/
Stop button and drag it to one
or both Double Tap positions.
• Click on the Accessory Volume
button and drag it to one or
both Push & Hold positions.
TIP: Consider configuring the
right user controls for hearing
aid adjustments and the left
user controls for streaming
adjustments or vice versa.
Add a Remote Accessory
• Go to the Accessories screen.
• Choose Accessory Start/Stop
for the Remote Favorite Button
Configuration.
• After pairing the Remote with
the AI hearing aids, pushing
and holding the volume
buttons on the Remote will
adjust streaming volume. A
short press and release will
adjust hearing aid volume.

Issue
You have a patient who is an avid golfer, so you gave him
an Outdoors memory.You would like to personalize his
indicator so hehears something more meaningful as he
cycles through his memories.
What can you do in the Inspire®Xsoftware to help?

Solution
Change the Speech Indicator to Golf
• Go to the Indicators screen.
• Select Memory/Home.
• Use the drop-down box adjacent to the
Outdoors memory and select ‘Golf’.
The patient will now hear “Golf” when he
cycles through his memories.

Issue
You want to modify the hearing aid response for a new
hearing aid user to match target using real ear measures
and then set the overall response to a softer level before
she leaves the office to ensure she is comfortable wearing
her new hearing aids.
1What tool will allow you to set the hearing aids to a
softer level initially and gradually increase the gain to
target over time?
2How do you use this feature with real ear measures?

Solution
1Automatic Experience Manager
• Go to the Experience Manager screen
• Automatic Experience Manager will move
the response from a softer level to target
over the period of time you select once
the feature is enabled.
2Using the Feature with Real Ear Measures
• Set the Experience Level to 3 ’Experienced’.
• Make fine tuning adjustments as needed.
• After you are finished, enable the Automatic
Experience Manager using the checkboxes on
the Experience Manager screen.
• Select the total time duration for achieving
the target response from the drop-down
menu. The real ear adjustments you made
will be accounted for.

Issue
A patient with a severe hearing loss has been fit with
AI hearing aids and AP earmolds. He is hearing well
but reports that sometimes things are “eerily quiet”
especially when he’s home alone.
What adjustment in theInspire®Xsoftware will help
this issue?

Solution
Adjust the Quiet Setting
• Go to the Sound Manager screen.
• Decrease the level of the Quiet (Expansion) setting
in one or more environments to reduce the amount
of noise adaptation occurring for soft sounds that
fall below the WDRC kneepoint.

Issue
A patient reports that streamed phone calls from her
smartphone are too soft and that she hears too much
background noise during calls.
What can you do in theInspire®Xsoftware to remedy
these issues?

Solution
Increase the Volume of Streamed Calls
• Ensure the patient knows how to use the
buttons on the side of the phone to increase
the volume of the streamed signal.
• Go to the QuickFit screen.
• Select the Stream Boost memory.
• Increase overall gain.
• Reduce Background Noise During Calls
• Go to the Accessories screen.
• Change the Hearing Aid Mic While Streaming
setting under Streaming Accessories to ‘Mic
Reduced’ or ‘Mic Off’.
The hearing aid mic while
streaming settings may also
be adjusted in the Thrive®
Hearing Control app by
going to Settings > Device
Settings > Auto Streaming.

Issue
A patient who uses his Normal memory most of the time
reports hearing additional beeps when the microwave oven
turns off and sometimes hears the open-door chime in the
car for a few seconds after the door is closed.
What can you do in theInspire®Xsoftware to address this?

Solution
Adjust the Feedback Canceller to
Address Entrainment
• Go to the Feedback Canceller screen.
• Select the Normal memory.
• Use the dropdown menu to change
feedback sensitivity to Adaptive,
Low Sensitivity.

Issue
Your patient is a mechanic and reports that he is
having difficulty hearing the differences in engine
sounds when he is working.
How can you use theInspire®Xsoftware to help him?

Solution
Create a Unique Memory for Work
Go to the QuickFit screen
• Create a second Normal memory.
Go to the Sound Manager screen
• Turn Machine noise adaptation Off in
the new memory.
• Also consider turning the Directionality
mode to Omni to capture all sound
angles equivalently.
Go to the Indicators screen
• Select Memory/Home.
• Change the name of this new memory
to “Work” using the drop-down menu. A custom memory may also be created
using the Thrive®Hearing Control app by
going to Navigation > Customize.

Issue
Your patient has four memories and several user
controls enabled in her hearing aids. She mentions
that she cannot remember all of the different settings.
How can you use theInspire®Xsoftware to help her?

Solution
Print the Device Guide
The Device Guide includes the hearing aid settings.
To view the guide:
• Click on the printer icon on the top menu bar.
• Select Device Guide.
• Select Print Preview.
NOTE: The Device Guide can also be accessed by
clicking on the word ‘Print’ on the User Control screen
or the Print button on the Fitting Summary screen.