
1Introduction
8 IM Tapping unit S-Former E3
1.5 Complaints
Claims for damages related to damage in transit can only be claimed when the
manufacturer and the shipping company were notified right away.
Immediately complete a damage protocol for return shipments (because of
damage in transit/repairs) and return the parts, in their original packaging if pos-
sible, to the manufacturer.
During the receipt of goods, record all possible damages in transit on the freight
documents.
Add the following information to the return shipment:
– The name and address of the sender and recipient
– Type and serial number of the tapping unit
– Description of the defect
– For damages in transit: Name of the shipping company and, if possible,
Delivery date and time, name of the driver and license plate number of the
delivery vehicle.
1.6 Guarantee and liability
For the use of the tapping unit, our general terms and conditions of sale and deliv-
ery always apply.
Deviating agreements have to be agreed upon in writing and must be confirmed by
us!
The "General Terms and Conditions of Sale and Delivery" are delivered to the
owner with the quote.
Guarantee or liability claims in case of damage to persons or property are preclud-
ed if they were the result of one or several of the following causes:
– non-intended use of the tapping unit.
– operating the tapping unit with defective safety equipment or safety equipment
and/or protective devices that were not installed improperly or do not work.
– failure to observe notes contained in these operating instructions regarding
safety, shipping, storage, assembly, commissioning, operation, maintenance
and repairs of the tapping unit.
– improper assembly, commissioning, operation, maintenance and repair of the
tapping unit.
– insufficient monitoring and maintenance of parts that are subject to wear.
– unauthorised constructional changes to the tapping unit.
– disaster situations caused by external elements or force majeure.
In order to maintain functional reliability, only original spare parts from the manu-
facturer may be used.