suprema BioStar Service manual

Table of Contents
Copyright © 2008, Suprema Inc. On the web: www.supremainc.com
01 About the BioStar System ....................................................... 2
1.1 Logical Configuration ....................................................................................3
1.2 Access Control Features ...............................................................................5
1.2.1 User Authentication ............................................................................................ 5
1.2.2 User Management .............................................................................................. 6
1.2.3 Access Group Management ............................................................................. 6
1.2.4 Device Management .......................................................................................... 6
1.2.5 Door Management .............................................................................................. 7
1.2.6 Zone Management .............................................................................................. 7
02 Install the BioStar Software ................................................... 8
2.1 System Requirements ...................................................................................8
2.2 Run the BioStar Express Installer .................................................................9
2.3 Install the BioStar Server Application ........................................................10
2.3.1 Configure the BioStar Server .......................................................................... 11
2.4 Install the BioStar Client Application .........................................................13
2.4.1 Log in to BioStar for the First Time ................................................................. 14
2.5 Customize the BioStar Interface .................................................................15
2.5.1 Change the Theme ............................................................................................ 15
2.5.2 Customize the Toolbar ...................................................................................... 16
2.5.3 Change Event Views ......................................................................................... 17
2.6 Migrate a Database from BioAdmin to BioStar .........................................17
03 Setup the BioStar System ..................................................... 18
3.1 Create Administrative Accounts .................................................................18
3.1.1 Administration Concepts ................................................................................. 18
3.1.2 Add and Customize Administrative Accounts .............................................. 19
3.1.2.1 Add an administrative account ..................................................................... 19
3.1.2.2 Change an administrative account level or
password .......................................................................................................... 20
3.1.2.3 Create a custom administration level .......................................................... 21

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3.2 Setup Devices .............................................................................................22
3.2.1 Search for and Add Devices ........................................................................... 22
3.2.2 Search for and Add Slave Devices ................................................................ 24
3.2.3 Configure a BioStation Device ........................................................................ 25
3.2.3.1 Connect a BioStation device via wireless LAN .......................................... 26
3.2.4 Configure a BioEntry Plus Device .................................................................. 28
3.2.4.1 Issue command cards .................................................................................... 29
3.2.5 Change Wiegand Formats ............................................................................... 30
3.2.5.1 Configure a 26-bit Wiegand format .............................................................. 31
3.2.5.2 Configure a pass-through Wiegand format ................................................ 31
3.2.5.3 Configure a custom Wiegand format ........................................................... 32
3.3 Setup Doors ................................................................................................33
3.3.1 Add a Door ......................................................................................................... 33
3.3.2 Associate a Device With a Door .................................................................... 33
3.3.3 Configure a Door ............................................................................................... 34
3.3.4 Create a Door Group ......................................................................................... 35
3.4 Setup Zones ................................................................................................35
3.4.1 Determine Which Zones to Use ...................................................................... 35
3.4.2 Add and Configure Zones ................................................................................ 36
3.4.2.1 Add a zone ........................................................................................................ 36
3.4.2.2 Add a device to a zone ................................................................................... 37
3.4.2.3 Configure zone inputs ..................................................................................... 38
3.4.2.4 Configure alarm actions and outputs ........................................................... 39
3.4.2.5 Configure arm and disarm settings .............................................................. 39
3.4.2.6 Select access groups ..................................................................................... 40
3.4.2.7 View zone events ............................................................................................ 40
3.5 Setup Users ................................................................................................40
3.5.1 Create a User Account ..................................................................................... 41
3.5.2 Register Fingerprints ........................................................................................ 42
3.5.2.1 Place fingers on the sensor ........................................................................... 43
3.5.2.2 Register fingerprints ....................................................................................... 43
3.5.2.3 Enroll users via command cards .................................................................. 44
3.5.3 Issue Access Cards .......................................................................................... 45
3.5.3.1 Issue EM4100 cards ........................................................................................ 45
3.5.3.2 Issue HID proximity cards .............................................................................. 46
3.5.3.3 Issue MIFARE CSN cards .............................................................................. 47

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3.5.3.4 Issue MIFARE template cards ....................................................................... 47
3.5.3.5 Change the MIFARE site key ......................................................................... 49
3.5.3.6 Edit the MIFARE layout ................................................................................... 49
3.5.4 Transfer User Data ........................................................................................... 51
3.5.4.1 Transfer a user to a device ............................................................................ 51
3.5.4.2 Synchronize all users ..................................................................................... 52
3.5.4.3 Retrieve user data from a device ................................................................. 52
3.6 Setup Timezones ........................................................................................53
3.6.1 Create a Timezone ............................................................................................ 53
3.6.2 Create a Holiday Schedule .............................................................................. 54
3.7 Setup Access Groups ..................................................................................54
3.7.1 Add an Access Group ...................................................................................... 54
3.7.2 Add Users to Access Groups .......................................................................... 56
3.7.3 Assign Access Groups to Users ..................................................................... 57
3.7.4 Transfer Access Groups to Devices .............................................................. 57
3.8 Setup Alarms ..............................................................................................58
3.8.1 Configure Alarm Settings and Sounds .......................................................... 58
3.8.1.1 Customize alarm actions ................................................................................ 58
3.8.1.2 Add custom alarm sounds ............................................................................. 59
3.8.2 Configure email notifications .......................................................................... 59
3.8.3 Configure Settings for External Devices ....................................................... 60
3.8.3.1 Configure outputs to external devices ......................................................... 60
3.8.3.2 Configure inputs from external devices ...................................................... 61
04 Manage the BioStar System .................................................. 63
4.1 Monitor Events in Real Time ......................................................................63
4.2 View Event Logs .........................................................................................64
4.2.1 Upload Logs to BioStar .................................................................................... 64
4.2.2 View Logs in User, Door, and Zone Panes .................................................... 65
4.2.3 View Logs from the Monitoring Pane ............................................................ 65
4.3 Control Doors, Alarms, and Devices Remotely ..........................................66
4.3.1 Open or Close Doors ......................................................................................... 66
4.3.2 Release Alarms ................................................................................................. 66
4.3.3 Lock or Unlock Devices ................................................................................... 66
4.3.3.1 Lock or unlock connected devices .............................................................. 67

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4.3.3.2 Set automatic device locking ........................................................................ 67
4.3.3.3 Reset a device lock ......................................................................................... 68
4.4 Manage Users ............................................................................................69
4.4.1 Delete Users ...................................................................................................... 69
4.4.1.1 Delete users via command cards ................................................................. 70
4.4.2 Transfer Users to Other Departments ........................................................... 70
4.4.3 Customize User Information Fields ................................................................ 71
4.4.3.1 Add new information fields ............................................................................ 71
4.4.3.2 Modify existing information fields ................................................................ 71
4.4.4 Export User Data ............................................................................................... 72
4.4.5 Import User Data ............................................................................................... 73
4.5 Manage Devices .........................................................................................74
4.5.1 Remove Devices ................................................................................................ 74
4.5.2 Upgrade Device Firmware ............................................................................... 74
4.6 Activate Fingerprint Encryption ..................................................................75
4.7 Change the Fingerprint Template ...............................................................75
05 Customize Settings ............................................................... 76
5.1 Customize Device Settings .........................................................................76
5.1.1 Customize Settings for BioStation Devices .................................................. 76
5.1.1.1 Operation Mode tab ........................................................................................ 77
5.1.1.2 Fingerprint tab .................................................................................................. 78
5.1.1.3 Network tab ...................................................................................................... 80
5.1.1.4 Access Control tab .......................................................................................... 81
5.1.1.5 Input tab ............................................................................................................ 82
5.1.1.6 Output tab ......................................................................................................... 83
5.1.1.7 Display/Sound tab ........................................................................................... 85
5.1.1.8 Wiegand tab ..................................................................................................... 86
5.1.2 Customize Settings for BioEntry Plus Devices ............................................. 87
5.1.2.1 Operation Mode tab ........................................................................................ 87
5.1.2.2 Fingerprint tab .................................................................................................. 88
5.1.2.3 Network tab ...................................................................................................... 89
5.1.2.4 Access Control tab .......................................................................................... 90
5.1.2.5 Input tab ............................................................................................................ 91
5.1.2.6 Output tab ......................................................................................................... 92

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5.1.2.7 Command Card tab .......................................................................................... 93
5.1.2.8 Wiegand tab ..................................................................................................... 94
5.2 Customize Door Settings ............................................................................94
5.2.1 Details tab .......................................................................................................... 95
5.2.2 Alarm tab ............................................................................................................ 96
5.3 Customize Zone Settings ............................................................................97
5.3.1 Customize Settings for Anti-Passback Zones .............................................. 97
5.3.1.1 Details tab ......................................................................................................... 97
5.3.1.2 Alarm tab .......................................................................................................... 98
5.3.1.3 Access Group tab ............................................................................................ 98
5.3.2 Customize Settings for Entrance Limit Zones ............................................... 99
5.3.2.1 Details tab ......................................................................................................... 99
5.3.2.2 Alarm tab ........................................................................................................ 100
5.3.2.3 Access Group tab .......................................................................................... 100
5.3.3 Customize Settings for Alarm Zones ............................................................ 101
5.3.3.1 Details tab ....................................................................................................... 101
5.3.3.2 Alarm tab ........................................................................................................ 102
5.3.3.3 Access Group tab .......................................................................................... 102
5.3.4 Customize Settings for Fire Alarm Zones .................................................... 103
5.3.4.1 Details tab ....................................................................................................... 103
5.3.4.2 Alarm tab ........................................................................................................ 103
5.3.5 Customize Settings for Access Zones ......................................................... 104
5.3.5.1 Details tab ....................................................................................................... 104
5.4 Customize User Settings ..........................................................................105
5.4.1 Details Tab ....................................................................................................... 105
5.4.2 Fingerprints Tab .............................................................................................. 106
5.4.3 Card Tab ........................................................................................................... 106
06 Solve Problems .................................................................... 107
Glossary .................................................................................... 108

Warranty and Disclaimers
1
Copyright © 2008, Suprema Inc. On the web: www.supremainc.com
Suprema Warranty Policy
Suprema warrants to Buyer, subject to the limitations set forth below, that each product shall operate in
substantial accordance with the published specifications for such product for a period of one (1) year from the
date of shipment of products ("Warranty Period"). If Buyer notifies Suprema in writing within the Warranty Period
of any defects covered by this warranty, Suprema shall, at its option, repair or replace the defective product that
is returned to Suprema within the Warranty Period, with freight and insurance prepaid by Buyer. Such repair or
replacement shall be Suprema's exclusive remedy for breach of warranty with respect to the Product. This
limited warranty shall not extend to any product that has been: (i) subject to unusual physical or electrical stress,
misuse, neglect, accident or abuse, or damaged by any other external causes; (ii) improperly repaired, altered or
modified in any way unless such modification is approved in writing by the Supplier; (iii) improperly installed or
used in violation of instructions furnished by Suprema.
Suprema shall be notified in writing of defects in the RMA (Return Material Authorization) report supplied by
Suprema not later than thirty days after such defects have appeared and at the latest one year after the date of
shipment of the Product. The report should include full details of each defective product, model number, invoice
number, and serial number. No product without an RMA number issued by Suprema may be accepted and all
defects must be reproducible for warranty service.
Except as expressly provided herein, the products are provided "as is" without warranty of any kind, either
express or implied, including, but not limited to, warranties or merchantability and fitness for a particular purpose.
Disclaimers
The information in this document is provided in connection with Suprema products. No license, express or
implied, by estoppels or otherwise, to any intellectual property rights is granted by this document, except as
provided in Suprema's Terms and Conditions of Sale for such products.
Suprema assumes no liability whatsoever and Suprema disclaims any express or implied warranty, relating to
sale and/or use of Suprema products, including liability or warranties relating to fitness for a particular purpose,
merchantability, or infringement of any patent, copyright, or other intellectual property right.
Suprema products are not intended for use in medical, life saving, or life sustaining applications or other
applications in which the failure of the Suprema product could create a situation where personal injury or death
may occur. Should Buyer purchase or use Suprema products for any such unintended or unauthorized
application, Buyer shall indemnify and hold Suprema and its officers, employees, subsidiaries, affiliates, and
distributors harmless against all claims, costs, damages, expenses, and reasonable attorney fees arising out of,
directly or indirectly, any claim of personal injury or death associated with such unintended or unauthorized use,
even if such claim alleges that Suprema was negligent regarding the design or manufacture of the part.
Suprema reserves the right to make changes to specifications and product descriptions at any time without
notice to improve reliability, function, or design. Designers must not rely on the absence or characteristics of any
features or instructions marked "reserved" or "undefined." Supreme reserves these for future definition and shall
have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them.
Please contact Suprema, local Suprema sales representatives or local distributors to obtain the latest
specifications before placing your order.
Copyright Notice
This document is copyrighted © 2008 by Suprema, Inc. All rights reserved. All other product names,
trademarks, or registered trademarks are property of their respective owners.

01
2
BioStar is Suprema's next-generation access control system, based on IP connectivity and
biometric security. Most system devices integrate fingerprint scanners and card readers
for multiple levels of user authentication. However, Suprema's biometric devices, installed
at each door, work not only as card or fingerprint scanners and card readers, but also as
intelligent access controllers.
The licensed standard edition of BioStar is unlocked by a USB dongle. Without the
dongle, BioStar functions as a free, but limited-capability version. With the dongle,
BioStar offers greater versatility and additional features, as shown in the table below:
BioStar V1.0 supports the following devices:
•
BioStation (V1.5 or later) - BioStation is a multifunctional
terminal with a keypad and a 2.5-inch color LCD monitor that
allows you to perform user enrollment and administration functions
directly from the device. BioStation can be connected to a network
via a wireless LAN or Ethernet and includes USB host and device
interfaces for easy data transfer. BioStation MIFARE (BSM) models
also support entry control via smart cards.
Standard Edition Free Version
Maximum # of doors 512 20
Maximum # of clients 32 2
Zone support Yes No
Email Notifications Yes No
Server Matching Yes No
About the BioStar System

1. About the BioStar System
3
Copyright © 2008, Suprema Inc. On the web: www.supremainc.com
• BioEntry Plus (V1.2 or later) - BioEntry Plus is an IP-based access
control device that includes both fingerprint recognition and entry via
access card. The device can be controlled independently via command
cards or managed entirely via the BioStar interface. BioEntry Plus can be
connected to electric door strikes via an internal relay or used with the
Secure I/O device for extra security and expanded capability.
•
SFR300 USB - The SFR300 USB device is a fingerprint
scanner that can be used for convenient user enrollment. Installing
the device is simple: plug it into a USB connection on any
computer that is connected to the BioStar server and install a driver.
•
Secure I/O - The Secure I/O device provides a convenient way to
increase the security of externally mounted devices or expand the
capabilities of your system. When doors are controlled by a secure
I/O device, intruders cannot open doors even if they succeed in
uninstalling external devices. To further increase security, the
secure I/O device provides encrypted communications between door
components. The Secure I/O device has four input switches and two output relays to
allow control of multiple components with a single device.
1.1 Logical Configuration
BioStar is a distributed intelligence system. Instead of the complex wiring and
centralized control required by conventional access control systems, Suprema's
access control devices can be connected via TCP/IP or wirelessly to a local area
network or connected directly via serial connections. User information, access
rules, and other data can be distributed to each device to speed up authorization
time and provide continual operation even when the connection to the network
is lost.

1. About the BioStar System
4
Copyright © 2008, Suprema Inc. On the web: www.supremainc.com
As the following graphic illustrates, the BioStar system does not require separate
access controllers. This feature provides a distinct advantage over other access
control systems, because BioStation or BioEntry Plus devices act simultane-
ously as both a controller and a reader. As a result, Suprema's distributed intel-
ligence approach requires less hardware and less wiring than conventional,
centralized access control systems.
BioStar is a server-client application that supports up to 32 clients (2 clients
maximum in the free version). A typical configuration consists of numerous
access control devices connected to a central server via Ethernet, WLAN, and/or
RS485. BioStar is compatible with MS SQL Server and MySQL databases.
Overall, the system supports a maximum of 512 doors and 512 devices (20 doors
and devices in the free version). Networked devices can be easily grouped
together to create various combinations of anti-passback or alarm zones, as
illustrated by the graphic below.