Sylvan SL43E User manual

SL43E
INSTALLATION INSTRUCTIONS
Version 2

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Thank you for choosing Sylvan, this lock is for Residential use only, and its two year warranty
(mechanical and electronic) only applies for locks being used for residential use.
To ensure you get the best out of your purchase we ask that you follow the below:
• Please read these instructions fully before installation of this lock.
• We recommend this lock is installed by a professional installer or a serious DIYer to ensure
correct installation and operation.
• The supplied rubber boots must be installed; however, this smart lock requires a smooth flat
surface to hold its water tightness. This lock is not suitable for use on a tongue and groove
door, where water can penetrate the lock via a groove in the door.
• We recommend that this lock is never fully exposed to direct weather for long periods of
time. For long lasting properties of the product, positioning the lock under a eve or sheltered
position is best.
• This lock is rated IP55, but only on the outward face of the lock. No warranty is given if the
lock gets damaged from water for the inside of the door.
• This lock is not suitable for use on a gate.
• This lock comes with a mechanical key override, this can be used in a situation of complete
battery loss. We recommend an override key is put somewhere safe outside in case complete
power loss.
• Replace batteries when they are showing low voltage on the app.
• All batteries used with this lock must be high quality
Alkaline (4 x AA batteries), to ensure long lasting use.
• Lithium or rechargeable batteries cannot be used with this lock.
Introduction
Installation Video
Scan this code:
App Setup Video
Scan this code:

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SL43E INSTALLATION INSTRUCTIONS
Lock Dimensions
124mm
25mm
124mm
25mm
78mm
140mm
78mm
140mm
124mm
25mm
124mm
25mm
78mm
140mm
78mm
140mm

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SL43E Packing List
• Front panel
Qty x1
• Back panel
Qty x1
• User manual
Qty x1
• Installation template
Qty x1
• Mortice lock / latch
Qty x1
• Striker plate
Qty x1
• RFID Tag
Qty x2
• Self adhesive disc
Qty x2
• Mechanical keys
Qty x 2
• Waterproof rubber boot
Qty x2
• Striker
Plate Box
Qty x1
• Pin x1
• Screw G x2
• Screw B x4
• Allen Key x1
• Sliding Screw Stub A x1
• Sliding Screw Stub B x2
• Screw E x1
• Screw C x3
• Spindle
• Sliding Screw D x1
• Screw F x1
• Screw Stub A x2
• Screw Stub B x2
• Screw H x2
• Smart hub
Qty x1 (optional)

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SL43E INSTALLATION INSTRUCTIONS
Product specifications:
Model number SL43E Door thickness
range
35mm - 65mm
Material of
Manufacture
Aluminum alloy Low voltage
Alarm
Less than 4.8 Volts
Weight 2 kg Type of use Residential use only
Options of
unlocking
Bluetooth
Password
Card
Mechanical key
Gateway(option)
Passcode
capacity
App unlocks
Passcodes: 150 max
RFID Cards: 200 max
Working
temperature
-10 – + 55 degrees C Working
Humidity
0-95%
Normal voltage 6 volts (4 x Alkaline
batteries)
Warranty 2 years mechanical
2 years electronic
Anti Peeping Technology
This lock oers anti-peeping virtual passcode entry by inputting a random
passcode either before or after the proper passcode followed by the # key.

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SL43E INSTALLATION INSTRUCTIONS
Installation:
Notice: Adjust the handle according to the direction you open the door.
The door opens to the left, with the handle facing left. The door opens to the right, with the handle
facing right.
1. Loosen the screw
1. Loosen the screw
2. Adjust the direction of
the handle
2. Adjust the direction of
the handle
3. Tighten the screw
3. Tighten the screw
For Exterior Assembly:
For Interior Assembly:

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Installation:
Step 1: Install Latch
1. Mark and crop door using installation template provided
2. Ensure holes are clear of any sharp edges and clean of
swarf and wood dust.
3. Install the latch into the door with screws
Step 2: Install Exterior Assembly
1. Install the waterproof rubber plate to exterior assembly.
2. Install square shaft into spindle hub and 2 positioning columns.
3. Install 3 screw stubs.
4. Install exterior assembly.
1. 2.
3. 4.

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SL43E INSTALLATION INSTRUCTIONS
Step 3: Install Interior Assembly
1. Install the waterproof rubber plate.
2. Connect the wire. IMPORTANT Plug in
power cable ensuring
the plug is around the correct way for
the plug to accept its receiver correctly.
3. Secure exterior assembly with screw .
4. Install 4 AA alkaline batterie.
5. Install the battery cover.
6. Complete Installation.

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Manual reset:
If you are not admin of the Smart Lock, remove battery cover
and complete:
Long press the reset button beneath the battery case for
5 seconds or until you hear: “Please Input Initialisation
Passcode”.
Now input code “000#” on the keypad.
The system reset will be complete. From here you can re-link
the SL43E Smart Lock to your phone via the TT App.
*Note: this will clear all previous users from the locks memory
1. Date Installed: / /
2. Installed By:
3. Pin: #
1. Holes drilled and aligned as per drilling template.
2. Ensure the rubber boot is aligned correctly with a
good seal on the door, also making sure the lugs are
correctly seated in their holes .
3. Ensure all screws and bolts are correctly tightened.
4. Ensure power cable is installed and not bent or
crimped in door.
5. Check batteries are Alkaline and installed correctly.
6. Check to see if the lcok requires a software update via
the TT App
Lock Installation Checklist

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SL43E INSTALLATION INSTRUCTIONS
The SL43E Smart Lock has a mechanical key override to unlock it.
The key location is on the front panel.
Insert one of the included keys, turn to unlock.
Maintenance should be carried out on your lock every 6 months:
• Check that the screws fixing the mortice Lock are tight.
Check that the screws fixing the rear panel to the front panel are tight.
• Check if batteries need replacing. If battery percentage is low replace with four fresh
Alkaline 1.5V AA batteries.
• Wipe the surface of the Lock with a damp cloth, we recommend only water is used.
This will help remove any dust or micro contaminants from the surface.
• It is also recommended to do a full factory reset of the Smart Lock to ensure software
runs correctly.
• Check rubber boot to ensure the seal between lock and door is still good.
Using your Sylvan SL43E Smart Lock
Maintenance Guide:

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TTLock App Set-up instructions:
1. Download app
• Download the TTlock app onto your device
• Through Apple (IOS version) use app store to download TTlock
• Through Android version go through Google play (English version)
Otherwise use the below QR codes
TTlock App
• TTlock supports multiple types of locks and devices
• TTlock currently supports 200 countries
• Verification codes will be sent to users’ mobile phone
or email depending on how you have registered above.

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TTLock App
2. With App open touch on
main screen + Add lock
3. While standing near the
lock (and with the 4 good
quality AA alkaline batteries
installed into the lock) wake
the lock up by touching the
key pad.
4. Your lock will appear on the
screen, then click +
5. Rename the lock. e.g. home
front door
6. The lock is now successfully
added to the app.
7. If you have downloaded the app and loaded your lock on your
device you are now the administrator of this lock, from here
you can now add or delete users / passcodes / RFID card etc.
1. Register a new account
(phone number or email)
or login with an existing
account if you already
have one.

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Bluetooth (lock and unlock)
• Make sure your phone has bluetooth is switched on your phone
• The app can be used to lock or unlock the door by using bluetooth
within a 5m range.
• Note: the lock will automatically re lock itself depending on the setup of
the auto lock function through the app.
• From the app push the (padlock) symbol to lock or unlock the device.
• Note: 5-meter Bluetooth range can vary depending on interference such
as steel, thick walls and micro wave interference etc.
• Passcodes are another way
of unlocking the device
• This lock can accept up to
150 unique PIN codes.
• Careful consideration should
be taken to ensure each
PIN is set up in a way that
they can be well managed
at a later time. We suggest
naming each PIN with the
name of the person using it.
E.g. Bobs PIN
• We suggest when setting
up passcodes to do it via
the custom setting to create
your own pin number. It
needs to be between 4-9
digits.
• Recurring PIN codes used
to give access to the user of
this code at certain time of
day and week.
Management of app and lock
Setting a passcode:
• You can also set up Pin
codes for One timed and
also timed access (for
example a tradesperson
working in your house for a
short period of time).
TTLock App

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SL43E INSTALLATION INSTRUCTIONS
RFID cards
• This lock comes with three RFID cards and can store up to 200 unique RFID cards.
• To add these to the lock,
touch RF Cards, then add
card
• Decide if a Permanent or
Timed or Recurring user
• Name the Card (we suggest
the users name) e.g. Bobs
RFID
• Then touch card against
keypad to accept card to
lock

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TTLock App
Passage mode
• The TT app can be used to put the lock into passage mode. NB: Passage mode is where the lock
can be opened without a passcode etc
• Under the setting tab of the lock, you can switch
passage mode on or o
• You can also set up a calendar so that the lock can
go into passage mode on certain days at certain
times.
• Note for security reasons the passage mode only
starts once a successful entry to unlock the lock
has been accepted.
• To lock the door when in passage mode, press
and hold the # key on the lock.

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SL43E INSTALLATION INSTRUCTIONS
Remote unlock
• This can be done using a smart hub SLG02 (sold separately) see ‘sylvan.co.nz/smart-hub-slg02/’
1. Add the smart hub via the
first screen of the TTlock
app
5. Click next
6. Once seen it will ask for you
to name the gateway e.g.
(garage door gate way)
7. It will also ask for your Wi-Fi
password (Note this needs
to be a 2.4G) signal. 5G is
not supported
8. Then the gateway is
connected.
2. Click on add Gateway
3. Choose the G2 (Wi-Fi)
option
4. Connect power to the
gateway and the indicator
light will flash red, it’s now
in programming mode
9. Check that the gateway is
online under the gateway
link o the front page
10. Ensure the gate way is
within 10 meters of the lock

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11. In the setting screen of the lock click
on gateway and you should see your
named gateway.
12. On the settings page select ‘Turn on
Remote Lock’.
13. On the main programming screen of
the lock a small Wi Fi symbol now
appear next to the padlock symbol of
the app.
14. By clicking on the Wi Fi symbol, then
clicking Remote unlock you will then
be able to remotely unlock your lock
from anywhere using the secure Wi
Fi connection.
15. The app will show when the lock has
been successfully unlocked.
TTLock App

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SL43E INSTALLATION INSTRUCTIONS

PRODUCT WARRANTY
Customer Name:
Customer Phone:
Purchase Date:
Store name:
Receipt #:
Product Name:
Product Model:
Note:
Note:
1. Please keep this card so that you can use it when you need warranty service.
2. We provide you with a two-year warranty from the date of purchase.
127 Diana Drive
Glenfield
Auckland 0627
Ph: [phone]
Email: [e-mail]
Web: www.sylvan.co.nz