Symantec GHOST 14 User manual

Norton Ghost™

Norton Ghost User's Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 8.0
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product feature and
function, installation, and configuration. The Technical Support group also authors
content for our online Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering and Symantec Security Response to provide alerting
services and virus definition updates.
Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■A telephone and web-based support that provides rapid response and
up-to-the-minute information
■Upgrade insurance that delivers automatic software upgrade protection
■Global support that is available 24 hours a day, 7 days a week worldwide.
Support is provided in a variety of languages for those customers that are
enrolled in the Platinum Support program
■Advanced features, including Technical Account Management
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/
Select your country or language under Global Support. The specific features that
are available may vary based on the level of maintenance that was purchased and
the specific product that you are using.
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/
Select your region or language under Global Support.
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to recreate
the problem.

When you contact Technical Support, please have the following information
available:
■Product release level
■Hardware information
■Available memory, disk space, and NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/techsupp/
Select your region or language under Global Support, and then select the Licensing
and Registration page.
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/
Select your country or language under Global Support.
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade insurance and maintenance contracts
■Information about the Symantec Value License Program

■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals
Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
as follows:
■Asia-Pacific and Japan: [e-mail]
■Europe, Middle-East, and Africa: [e-mail]
■North America and Latin America: [e-mail]
Additional Enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
These solutions provide early warning of cyber attacks, comprehensive threat
analysis, and countermeasures to prevent attacks before they occur.
Symantec Early Warning Solutions
These services remove the burden of managing and monitoring security devices
and events, ensuring rapid response to real threats.
Managed Security Services
Symantec Consulting Services provide on-site technical expertise from
Symantec and its trusted partners. Symantec Consulting Services offer a variety
of prepackaged and customizable options that include assessment, design,
implementation, monitoring and management capabilities, each focused on
establishing and maintaining the integrity and availability of your IT resources.
Consulting Services
Educational Services provide a full array of technical training, security
education, security certification, and awareness communication programs.
Educational Services

To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com
Select your country or language from the site index.

Technical Support ............................................................................................... 3
Chapter 1 Introducing Norton Ghost™ ............................................... 13
Getting started ............................................................................ 13
What's new in Norton Ghost 14.0 .................................................... 14
New features and enhancements added in the previous
release ........................................................................... 15
About the Advanced page .............................................................. 17
Where to find more information ...................................................... 18
Chapter 2 Installing Norton Ghost ...................................................... 19
Preparing for installation ............................................................... 19
System requirements .............................................................. 19
Supported file systems and removable media .............................. 20
Unavailable features ............................................................... 21
Installing Norton Ghost ................................................................. 22
Completing the installation ...................................................... 24
Activating Norton Ghost later ................................................... 25
Setting up your first backup ..................................................... 25
Updating Norton Ghost ................................................................. 25
Uninstalling the product ................................................................ 26
Chapter 3 Ensuring the recovery of your computer ........................ 27
About ensuring the recovery of your computer .................................. 27
Testing Symantec Recovery Disk ..................................................... 28
If driver validation fails ................................................................. 28
Creating a custom Symantec Recovery Disk CD .................................. 29
Chapter 4 Getting Started .................................................................... 31
Key product components ............................................................... 31
How you use Norton Ghost ............................................................. 32
Starting Norton Ghost ................................................................... 33
Configuring Norton Ghost default options ........................................ 34
Selecting a default backup destination ....................................... 36
Contents

Adjusting the effects of a backup on computer performance ........... 37
Adjusting default tray icon settings ........................................... 38
Managing file types ............................................................... 39
Using aliases for external drives ................................................ 41
Configuring FTP settings for use with Offsite Copy ....................... 42
Logging Norton Ghost messages ............................................... 42
Enabling email notifications for product (event) messages ............. 44
Chapter 5 Best practices for backing up your data ........................ 47
About backing up your data ............................................................ 47
Choosing a backup type ................................................................. 48
Best practices for backing up ......................................................... 48
About backups ....................................................................... 49
Before you back up ................................................................. 49
During a backup ..................................................................... 51
When the backup is complete ................................................... 51
Additional tips about backups ......................................................... 52
After defining your backup job ........................................................ 53
Viewing the properties of a backup job ....................................... 53
About selecting a backup destination .............................................. 54
About backing up dual-boot computers ............................................ 56
Chapter 6 Backing up entire drives .................................................... 57
Defining a drive-based backup ....................................................... 57
Running a One Time Backup ..................................................... 63
Files excluded from drive-based backups .................................... 65
About network credentials ....................................................... 66
Run command files during a backup .......................................... 66
Setting advanced options for drive-based backups .............................. 68
Editing advanced backup options .............................................. 69
About recovery point encryption .............................................. 70
Verifying a recovery point after creation .................................... 71
Viewing the progress of a backup .............................................. 72
About setting a compression level for drive-based backups ................... 72
About Offsite Copy ....................................................................... 73
How Offsite Copy works ................................................................. 73
Using external drives as your Offsite Copy destination .................. 74
Using a network server as your Offsite Copy destination ................ 75
Using an FTP server as your Offsite Copy destination .................... 76
Contents8

Chapter 7 Backing up files and folders .............................................. 79
Defining a file and folder backup .................................................... 79
Folders excluded by default from file and folder backups ..................... 82
Chapter 8 Running and managing backup jobs ............................... 83
Running an existing backup job immediately .................................... 83
Run a backup with options ....................................................... 84
Adjusting the speed of a backup ..................................................... 85
Stopping a backup or recovery task .................................................. 86
Verifying that a backup is successful ............................................... 86
Editing backup settings ................................................................. 87
Enabling event-triggered backups ................................................... 87
Enabling Symantec ThreatCon Response .................................... 88
Editing a backup schedule ............................................................. 89
Turning off a backup job ............................................................... 90
Deleting backup jobs .................................................................... 90
Adding users who can back up your computer ................................... 90
Chapter 9 Backing up remote computers from your
computer ......................................................................... 93
About backing up other computers from your computer ...................... 93
Adding computers to the Computer List ............................................ 94
Deploying the agent ...................................................................... 95
Using the Norton Ghost Agent ....................................................... 97
Managing the agent through Windows Services ................................. 98
Best practices for using services ..................................................... 99
Opening Services ................................................................. 100
Starting or stopping the agent service ...................................... 100
Setting up recovery actions when the agent does not start ............ 101
Viewing Norton Ghost Agent dependencies ............................... 102
Controlling access to Norton Ghost ............................................... 103
Running Norton Ghost using different user rights ...................... 105
Chapter 10 Monitoring the status of your backups ......................... 107
About monitoring backups ........................................................... 107
Rescanning a computer’s hard disk .......................................... 108
Monitoring backup protection from the Home page .......................... 108
Monitoring backup protection from the Status page ......................... 109
Configuring Norton Ghost to send SNMP traps ................................. 112
About the Norton Ghost management information base .............. 113
9Contents

Customize status reporting ........................................................... 113
Viewing drive details ................................................................... 114
Improving the protection level of a drive ......................................... 115
Using event log information to troubleshoot problems ...................... 116
Chapter 11 Exploring the contents of a recovery point .................. 119
About exploring recovery points ................................................... 119
Exploring a recovery point through Windows Explorer ...................... 120
Mounting a recovery point from Windows Explorer ..................... 121
Opening files within a recovery point ............................................. 121
Using a search engine .................................................................. 122
Unmounting a recovery point drive ............................................... 123
Viewing the drive properties of a recovery point ............................... 123
Chapter 12 Managing backup destinations ...................................... 125
About backup destinations ........................................................... 125
How backup data works ............................................................... 125
About drive-based backups ..................................................... 126
About file and folder backups .................................................. 126
Managing recovery points ............................................................ 127
Cleaning up old recovery points ............................................... 127
Deleting a recovery point set ................................................... 128
Deleting recovery points within a set ........................................ 128
Making copies of recovery points ............................................ 129
Converting a recovery point to a virtual disk format .......................... 130
Managing file and folder backup data ............................................. 133
Viewing how much file and folder backup data is being
stored ........................................................................... 133
Limiting the number of file versions to keep .............................. 134
Manually deleting files from your file and folder backup .............. 134
Finding versions of a file or folder ............................................ 134
Automating management of backup data ........................................ 135
Moving your backup destination .................................................... 136
Chapter 13 Recovering files, folders, or entire drives ..................... 139
About recovering lost data ........................................................... 139
Recovering files and folders by using file and folder backup data ......... 139
Recovering files and folders by using a recovery point ....................... 141
Opening files and folders stored in a recovery point .................... 143
If you cannot find the files or folders you want ........................... 143
Recovering a secondary drive ........................................................ 144
Contents10

About LightsOut Restore .............................................................. 147
Setting up and using LightsOut Restore .................................... 147
Configuring LightsOut Restore ................................................ 148
Chapter 14 Recovering a computer ..................................................... 151
About recovering a computer ....................................................... 151
Starting a computer by using the recovery environment .................... 152
Configuring your computer to boot from a CD ............................ 153
Preparing to recover a computer .................................................... 154
Scanning for viruses ............................................................. 154
Checking your hard disk for errors ........................................... 156
Recovering a computer ............................................................... 156
Restoring multiple drives by using a system index file ....................... 160
Recovering files and folders from the recovery environment .............. 161
Exploring your computer ....................................................... 163
Using the networking tools in the recovery environment ................... 163
Starting networking services .................................................. 163
Using the pcAnywhere thin host for a remote recovery ............... 163
Mapping a network drive in the recovery environment ................ 166
Configuring network connection settings ................................. 166
Viewing properties of recovery points and drives .............................. 167
Viewing properties of a recovery point ..................................... 168
Viewing the properties of a drive within a recovery point ............. 168
About the Support Utilities .......................................................... 169
Chapter 15 Copying a drive .................................................................. 171
About copying a drive .................................................................. 171
Preparing to copy drives .............................................................. 171
Copying one hard drive to another hard drive .................................. 172
Drive-to-drive copying options ................................................ 173
Appendix A Using a search engine to search recovery points ....... 175
About using a search engine to search recovery points ....................... 175
Enabling search engine support .................................................... 175
Recovering files using Google Desktop's Search Desktop feature .......... 177
If a file cannot be found using Google Desktop ........................... 178
Index ................................................................................................................... 179
11Contents

Contents12

Introducing Norton Ghost™
This chapter includes the following topics:
■Getting started
■What's new in Norton Ghost 14.0
■About the Advanced page
■Where to find more information
Getting started
Norton Ghost provides advanced backup and recovery for your computer. Protect
your documents, financial records, presentations, photos, music, videos, historical
documents, or any other kinds of data you keep on your computer by making a
backup of your computer's entire hard disk. Or, limit your backup to include only
those files and folders that mean the most to you.
You can schedule backups to capture your changes automatically as you work
from day to day. Or start a backup manually at any time. You can also easily
configure Norton Ghost to run a backup in response to specific events. For example,
a backup can be started when a particular application is started, or when a specified
amount of new data has been added to the drive.
When you experience a problem with your computer, you can restore a file, folder,
or an entire drive, to return your computer to a previous, working state with the
operating system, applications, and data files intact. Or if you accidently delete
a personal file, get it back with a few simple steps.
1
Chapter

Using easy-to-follow wizards, set up fast and reliable backups that run while you
continue to work. Or schedule your backups to run after hours when you are no
longer using your computer.
When disaster strikes, Norton Ghost helps you recover your computer from the
effects of many common problems, including
■Virus attacks: Damage might be done before a virus is quarantined.
■Faulty software installations: Some software can negatively affect your
computer's performance, slowing it down to the point that opening programs
or documents can require too much time. But once installed, uninstalling a
product might not recover unintentional damage done during an install.
■Hard drive failure: Data can become corrupted on your system drive (typically
C), making it impossible to start your operating system
■Files accidentally deleted or overwritten: Accidental deletion of files is common,
but often costly.
■Corrupted files: Individual files and folders can become corrupted by viruses,
or when a program used to modify them encounters an error.
What's new in Norton Ghost 14.0
Norton Ghost includes many enhancements and new features. Refer to the
following table for information about the latest features and enhancements:
Note: Not all features listed are available in all versions of this product.
DescriptionFeature
Norton Ghost now supports NTFS partitions
up to 16TB (formatted with 4k clusters).
Support for NTFS partitions
The new Offsite Copy feature adds an
additional level of protection to your data
by copying recovery points to a second hard
disk drive. You can use an external USB or
FireWire drive, or copy them over the
network to a remote location through a local
area connection, or using FTP.
See “About Offsite Copy” on page 73.
Offsite Copy
Introducing Norton Ghost™
What's new in Norton Ghost 14.0
14

DescriptionFeature
To help you more easily identify external
drives for use as backup destinations, Norton
Ghost lets you assign an alias to each
external drive. Doing so does not change the
drive label, but is for use only when you are
accessing those drives from within Norton
Ghost.
See “Using aliases for external drives”
on page 41.
Create and manage aliases for your external
drives
Symantec ThreatCon is Symantec's early
threat warning system. You can now
configure Norton Ghost to detect a change
in the threat level whenever your computer
is connected to the Internet. When the threat
level meets or exceeds the level you specify,
Norton Ghost automatically starts a backup
job. You can specify a different ThreatCon
level for each backup.
See “Enabling Symantec ThreatCon
Response” on page 88.
Symantec ThreatCon integration
We want to hear what you think. From the
Home page, you can now share your opinion
with us. We look at every comment we
receive and consider how we can make our
product better. Tell us what you think.
Send Feedback tool
To help you help yourself, a new Help and
Support dialog provides direct links to
available resources for helping you to get
the most out of Norton Ghost.
Help and Support center
New features and enhancements added in the previous release
If you are upgrading from an earlier release, you might be interested to know of
the following enhancements added in previous releases of Norton Ghost.
DescriptionFeature
An improved user interface simplifies what you need to know and do to successfully
back up or recover files, folders, or your entire computer. And for Norton Ghost experts,
the Advanced page gives you a single view to most product features.
Enhanced ease-of-use
15Introducing Norton Ghost™
What's new in Norton Ghost 14.0

DescriptionFeature
Norton Ghost has been designed and tested to run in the new Windows Vista operating
system, and still supports previous versions of Windows.
See “System requirements” on page 19.
Windows Vista support
Now setting up your first backup is even easier with the enhanced Easy Setup, which
appears either during install (unless you choose to skip it), or automatically the first
time you run Norton Ghost. Specify a few preferences, and Norton Ghost can start
backing up your computer on a regular basis.
Improved Easy Setup
Limit your backup to include a select set of files or folders. File and folder backups are
especially useful if your backup storage space is limited and you make frequent changes
to important documents that you want to back up.
File and folder backup
Need to back up your data quickly? The new One Time Backup feature lets you define
and run a backup at any time without saving the backup job for later use.
One Time backups
Search for and recover files stored in recovery points using Google Desktop™.Desktop search engine
support
Convert recovery points to one of two virtual disk formats for use in a virtual
environment.
Convert a recovery point
to virtual disk format
Restore a computer from a remote location, regardless of the state of the computer,
provided that its file system is intact.
LightsOut Restore
You can now easily edit your existing backup schedules without having to click through
multiple dialogs or complete the entire backup wizard again.
Simplified schedule editor
Because recovery points and file and folder backup data require storage space, Norton
Ghost gives you the freedom of where and how to handle the amount of disk space used
for storing backup data. Norton Ghost offers simple tools for managing your backup
data, and can even manage it for you automatically.
Manage backup data
The home page offers the backup protection status in a single view. But you can also
use the new Backups Calendar to view past and upcoming scheduled backups to see how
protected your data really is.
Improved backup and
recovery status
Norton Ghost automatically detects when a new storage device is connected to your
computer, and can prompt you to change your default backup destination to the new
drive.
Automatic backup
destination detection
Enhanced browsing of files and folders inside recovery points makes recovery quick and
easy; the new file and folder backup feature also lets you quickly search for and recover
files or folders.
Browse lost or damaged
files and folders
Introducing Norton Ghost™
What's new in Norton Ghost 14.0
16

DescriptionFeature
In addition to scheduled and manual backups, Norton Ghost can detect certain events
and run a backup automatically whenever they occur, providing an added level of
protection for your computer.
Event-triggered backups
Manually adjust the effect of a running backup on the performance of your computer
to better match your needs at the moment. This feature is especially useful if you are
working on your computer and don't want the backup process to slow you down.
And if you know the demographics of your network traffic, you can now set network
throttling to prevent network overload.
Performance throttling
If you have a Maxtor OneTouch™ external hard drive, you can back up your computer
with the push of a button. No need to start Norton Ghost.
Maxtor OneTouch™
integration
When you cannot start Windows, the newly enhanced Symantec Recovery Disk (SRD)
makes recovery easier than ever.
If the Symantec Recovery Disk is missing specific drivers, use the Create Recovery Disk
feature to create a modified Symantec Recovery Disk that includes the exact drivers
needed to successfully boot your computer into the recovery enironment.
Note: If you purchased Norton Ghost pre-installed on a new computer, some features
in the recovery environment may or may not be included, depending on how the computer
manufacturer chose to install it. The recovery environment has likely been pre-installed
on a special partition on your computer.
Modifiable Symantec
Recovery Disk
About the Advanced page
The Advanced page offers experienced Norton Ghost users a single view of the
most common product features. If you have a good understanding of Norton Ghost,
you might prefer to perform most tasks from the Advanced view.
Note: When refering to the documentation while using the Advanced page, the
first one or two steps do not apply because they indicate where to access each
feature from the other pages of the product interface. From that point on, follow
the remaining steps of each procedure.
The Advanced page can be hidden from view if you do not plan to use it.
To hide the Advanced page
1Start Norton Ghost.
2On the View menu, click Show Advanced Page.
17Introducing Norton Ghost™
About the Advanced page

To show the Advanced page
1Start Norton Ghost.
2On the View menu, click Show Advanced Page.
Where to find more information
To learn more about Norton Ghost, visit the new Help and Support page. Depending
on which version and language of the product you have installed, the Help and
Support page includes one-click access to more information, including the product
help system, the product User's Guide, and access to the Symantec Knowledge
Base where you can find troubleshooting information.
To access Help and Support
1Start Norton Ghost.
2On the Home page, click Help > Help and Support.
Introducing Norton Ghost™
Where to find more information
18

Installing Norton Ghost
This chapter includes the following topics:
■Preparing for installation
■Installing Norton Ghost
■Updating Norton Ghost
■Uninstalling the product
Preparing for installation
Before you install Norton Ghost, make sure that your computer meets the system
requirements.
System requirements
Table 2-1 lists the system requirements for Norton Ghost.
Table 2-1 Minimum system requirements
Minimum RequirementsComponent
The following Windows 32- or 64-bit operating systems are supported:
■Windows Vista Home Basic
■Windows Vista Home Premium
■Windows Vista Ultimate
■Windows Vista Business
■Windows XP Professional/Home (SP2 or later)
■Windows XP Media Center
Operating system
2
Chapter

Table 2-1 Minimum system requirements (continued)
Minimum RequirementsComponent
The following memory requirements are grouped by key components:
■Norton Ghost Agent: 256 MB
■Norton Ghost user interface and Recovery Point Browser: 256 MB
■Symantec Recovery Disk: 512 MB minimum
Note: If you are installing a multilingual or double-byte version of the product, you must
have a minimum of 768 MB of RAM to run the Symantec Recovery Disk.
■Norton Ghost LightsOut Restore feature: 1 GB
RAM
■When installing the entire product: Approximately 250 to 300 MB, depending on the language
of the product you are installing
■Microsoft .NET Framework 2.0: 280 MB of hard disk space is required for 32-bit computers,
and 610 MB is required for 64-bit computers
■Recovery points: Sufficient hard disk space on a local hard disk or network server for storing
recovery points.
The size of recovery points depends on the amount of data you have backed up and the type
of recovery point being stored.
See “Best practices for backing up ” on page 48.
■Norton Ghost LightsOut Restore feature: 2 GB
Available hard
disk space
The drive can be any speed, but it must be capable of using as the startup drive from the BIOS.
Norton Ghost uses Gear Software technology. To verify that your CD writer or DVD writer is
compatible, visit http://www.gearsoftware.com/support/recorders/index.cfm. You can look up
information about your writer if you know the name of the manufacturer and model number
of your writer.
CD-ROM or
DVD-ROM drive
The Microsoft .NET Framework 2.0 is required to run Norton Ghost.
If the .NET Framework is not already installed, then you will be prompted to install it after
Norton Ghost is installed and your computer is rebooted.
Software
The following virtual platforms are supported:
■VMware GSX Server 3.1 and 3.2
■VMware Server 1.0 (replacement/rename for GSX Server)
■VMware ESX Server 2.5 and 3.0
■VMware Infrastructure 3 (replacement/rename for ESX Server)
■Microsoft Virtual Server 2005 R2
Virtual platforms
(for converted
recovery points)
Supported file systems and removable media
Norton Ghost supports the following file systems and removable media:
Installing Norton Ghost
Preparing for installation
20