Synology TC500 User manual

P ro d u c t Ma n u a l
T C 500
La st up d a t ed : Ma r 7, 2023

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Ta ble o f C o n t en ts
C h a pt e r 1 B ef or e Y ou S t a rt 2
1.1 Pa ck a ge c o n t en ts 2
1.2 S y n o l o g y C a me r a a t a gl a nce 3
1.3 L ED I ndic a tor t a ble 4
1.4 H a r d w a r e sp ecific a t i o n 5
1.5 Sa fe ty in stru c t i o n s 5
C h a pt e r 2 H a r d w a r e S e tup 7
2.1 P os i t i o n your S y n o l o g y C a me r a 7
2.2 S e t up your S y n o l o g y C a me r a 7
2.3 I n st a ll t he RJ 45 c o nnec tor c a p c ov e r  O ut d oor us e ) 9
2.4 C o nnec t to your S y n o l o g y C a me r a 11
C h a pt e r 3 S e t up S y n o l o g y C a me r a 13

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C h a pt e r 1 B ef or e Y ou S t a rt
T h a nk you f or pur ch a s ing t hi s S y n o l o g y pro d u c t ! B ef or e s e tt ing up your ne w S y n o l o g y C a me r a ,
p le a s e check t he p a ck a ge c o n t en ts to v e r if y t h a t you h a v e r ecei v ed t he i t em s bel ow . A l so , m a ke
sur e to r e a d t he s a fe ty in stru c t i o n s c a r ef u ll y to a vo id h a r ming yours elf or d a m a ging your S y n o l o g y
C a me r a .
N ot e s :
A ll im a ge s bel ow a r e f or ill ustr a t i v e purpos e s o nl y , a nd m a y diffe r f ro m t he a c tu a l
pro d u c t .
1.1 Pa ck a ge c o n t en ts
C o n t a c t your r e s elle r if your p a ck a ge i s mi ss ing a n y o f t he bel ow c o n t en ts :
Ma in u ni t x 1 S c r e ws x 3
A nch ors x 3 RJ 45 c o nnec tor c a p c ov e r x 1

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1.2 S y n o l o g y C a me r a a t a gl a nce
N o . Na me D e s c r i pt i o n
1 S t a tus I ndic a tor
D i sp l a ys t he st a tus o f t he syst em . F or m or e inf or m a t i o n , s ee " L ED
I ndic a tor Ta ble ".
2 M ic rop h o ne B u il t - in mic rop h o ne f or a u di o support .
3 M ic ro S D S l ot S upports mic ro S DHC / S D X C mem ory c a r d f or edge r ec or ding .1
4 R e s e t B utto n
 S o f t r e s e t : P r e ss a nd h o ld t he R E S E T b utto n f or 4 s ec o nd s to
r e s e t t he a dmini str a tor ' s l o gin c r eden t i a l s a nd ne twor k
s e tt ing s to def a u l t .2
 H a r d r e s e t : P r e ss a nd h o ld t he R E S E T b utto n f or 10 s ec o nd s
to r e s e t a ll s e tt ing s to f a c tory def a u l t .3
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RJ 45 Ja ck
10 M /100 M 
 C o nnec t ne twor k c a ble f ro m t he P o E sw i t ch in to t hi s port to
supp l y pow e r a nd e st a bli s h ne twor k c o nnec t i o n .
 C o nnec t ne twor k c a ble f ro m t he sw i t ch in to t hi s port to
e st a bli s h ne twor k c o nnec t i o n .
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P ow e r Ja ck
1 A / Ø 2.1 mm )
C o nnec t pow e r c or d he r e . F or de t a iled c o nnec t i o n in stru c t i o n ,
s ee " C o nnec t to your S y n o l o g y C a me r a ".4

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N ot e s :
 M ic ro S D c a r d i s n ot incl u ded in t he p a ck a ge . P le a s e n ot e t he f o ll ow ing w hen s elec t ing
a mic ro S D c a r d :
S upport ed file syst em : e x FA T .
C a r d s w i t h c a p a ci t ie s o f up to 128 GB w hen f or m a tt ed a s e x FA T w e r e t e st ed . E v en
l a r ge r c a r d s m a y wor k , b ut t hi s h a s n ot been t e st ed b y S y n o l o g y .
W e r ec o mmend us ing a cl a ss 10  C 10 / U H S 1  U 1 / V 10 high - qu a li ty mic ro S D
c a r d w i t h a minim u m o f 10 M B / s wr i t e c a p a bili ty .
 W hen you d o a so f t r e s e t o n your S y n o l o g y C a me r a us ing t he r e s e t b utto n , t he
f o ll ow ing s e tt ing s a r e a pp lied :
U s e r a cc ou n ts a r e r e stor ed to def a u l t . Y ou w ill need ini t i a li z e your c a me r a a g a in .
H TTP / H TTPS / RTSP ports a r e r e s e t to 80/443/554.
I P a dd r e ss , D NS , g a t e w a y , a nd ot he r ne twor k in t e r f a ce s a r e r e s e t to us e DHC P . I f
t he r e i s n o DHC P s e rv e r , t he c a me r a a uto m a t ic a ll y sw i t che s b a ck to i ts def a u l t I P
a dd r e ss 192.168.0.50 a f t e r 30 s ec o nd s .
A uto B l o ck i s r e stor ed to def a u l t .
I P a dd r e ss fil t e r i s r e stor ed to def a u l t .
 T he fi r m w a r e v e rs i o n r em a in s u nch a nged a f t e r r e s e tt ing .
 DC a d a pt e r i s n ot incl u ded in t he p a ck a ge . P le a s e us e a 12 V /1 A DC a d a pt e r w i t h
Ø 2.1 mm to supp l y t he pow e r .
1.3 L ED I ndic a tor t a ble
L ED I ndic a tor C o l or S t a tus D e s c r i pt i o n
S t a tus I ndic a tor
B l u e
S t a t ic
S yst em i s r e a d y a nd c o nnec t ed to a
S y n o l o g y N A S / NVR
S l ow
B linking
S yst em i s r e a d y , b ut n ot c o nnec t ed to a
S y n o l o g y N A S / NVR
Ra p id
B linking
S yst em b oot ing / R eb oot ing / R e s e tt ing
O ff P ow e r ed o ff

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1.4 H a r d w a r e sp ecific a t i o n
I t em T C 500
Ma x . r e so l ut i o n 2880 x 1620 @ 30 F PS
L en s 2.8 mm  H  110°, V  56°, D  132°)
A p e rtur e F 1.8
S i z e Ø 97 × 88 mm  Ø 3.82 x 3.46”)
W eigh t 387 g 0.85 lb s )
S yst em R e qu i r emen ts
• S urv eill a nce S t a t i o n v e rs i o n 9.1.0 or a b ov e
• S urv eill a nce S t a t i o n C lien t v e rs i o n 2.1.0 or a b ov e
W e a t he r R e s i st a nce I P 67
Va nd a l P rot ec t i o n I K 10
A genc y C e rt ific a t i o n
• FCC • IC • CE • UK CA
• B SM I • V CCI • R C M • K C • J A T E
E n v i ro nmen t R e qu i r emen t
• L ine vo l t a ge : DC 48 V  P o E 802.3 a f ) or DC 12 V
• O p e r a t ing T em p e r a tur e :
I R o ff : 22 ˚ F to 122 ˚ F 30 ˚ C to 50 ˚ C 
I R o n : 22 ˚ F to 104 ˚ F 30 ˚ C to 40 ˚ C 
• S tor a ge T em p e r a tur e : 40 ˚ F to 140 ˚ F 40 ˚ C to 60 ˚ C 
• R el a t i v e H u midi ty : 5 % to 95 % R H
N ot e s :
M o del sp ecific a t i o n s a r e su bjec t to ch a nge w i t h out n ot ice . R efe r to S y n o l o g y
w eb s i t e  f or t he l a t e st inf or m a t i o n .
1.5 Sa fe ty in stru c t i o n s
M ust be in str ic t c o m p li a nce w i t h t he elec tr ic a l s a fe ty r eg u l a t i o n s o f t he
n a t i o n a nd r egi o n f or us ing t hi s pro d u c t .

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K ee p a w a y f ro m di r ec t su nligh t a nd chemic a l s . E n sur e a st a ble en v i ro nmen t
w i t h n o a b rupt ch a nge s in t em p e r a tur e or h u midi ty .
E n sur e t he c a me r a i s in a w ell - v en t il a t ed a r e a to pr e v en t ov e r he a t ing .
B ef or e cle a ning , u n p l u g t he pow e r c or d ( s ) a nd us e a d a m p cl ot h to w i p e t he
sur f a ce . D o n ot us e chemic a l a e roso l cle a ne rs .
T o pr e v en t t he u ni t f ro m f a lling ov e r , d o n ot in st a ll t he c a me r a o n a n y u n st a ble
b r a cke ts , w a ll s , sur f a ce s . I t m a y f a ll a nd c a us e s e r i ous p e rso n a l inj ury or
de a t h .
P r i or to in st a ll a t i o n , en sur e t he in st a ll a t i o n en v i ro nmen t c a n support 3 t ime s
t he w eigh t o f c a me r a .
D o n ot p l a ce ot he r o bjec ts o n t he top o f c a me r a .
T hi s pro d u c t m ust be in st a lled b y qu a lified p e rso nnel .
D o n ot tou ch t he c a me r a len s di r ec t l y .
D o n ot a pp l y t he pow e r to t he c a me r a bef or e c o m p le t ing t he in st a ll a t i o n .
Ma ke sur e t he p l u g i s prop e r l y c o nnec t ed to t he pow e r sour ce .
N o n a ked fl a me sour ce s , su ch a s ligh t ed c a ndle s to be p l a ced ne a r to t he
pro d u c t .
T o a vo id ov e r - he a t ing or fi r e h a z a r d s c a us ed b y ov e r l o a d , m a ke sur e t he
pow e r supp l y e qu i p men t  P o E sw i t ch , pow e r a d a pt e r ) i s c o m p a t ible f or t hi s
pro d u c t .

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C h a pt e r 2 H a r d w a r e S e tup
2.1 P os i t i o n your S y n o l o g y C a me r a
F or opt im a l p e r f or m a nce , i t i s r ec o mmended to m ou n t your S y n o l o g y C a me r a a s a d v i s ed bel ow :
O n a st a ble sur f a ce a w a y f ro m a n y poss ible p h ys ic a l in t e r fe r ence .
I n a pos i t i o n w he r e ligh ts w ill n ot s hine di r ec t l y in to t he c a me r a ' s len s .
P os i t i o n t he c a me r a a t a d ry a nd v en t il a t ed a r e a .
D ust , in s ec ts , or ot he r st a in s c a n bl o ck t he len s . K ee p t he len s e s cle a n so t h a t a cle a r im a ge
c a n be t a ken .
A vo id f a cing t he c a me r a di r ec t l y a t r eflec t i v e sur f a ce s ( e . g ., mi rrors , s hin y fl oors , a nd ceiling s ).
2.2 S e t up your S y n o l o g y C a me r a
 P u ll t he b a s e out b y pus hing o n t he m a r ked spot .
 P l a ce t he in st a ll a t i o n st icke r o n t he sur f a ce w he r e t he c a me r a w ill be in st a lled . D r ill h o le s f or
t he s c r e ws in t he m a r ked l o c a t i o n s a nd h a mme r in t he w a ll a nch ors .

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N ot e s :
R ec o mmended s c r e w / a nch or d r illing di a me t e r i s 5.5 mm w i t h a de pt h g r e a t e r t h a n
30 mm . R ec o mmended RJ 45 c a ble d r illing di a me t e r i s bigge r t h a n 25 mm .
I f you w a n t t he w i r e to g o t h rou gh t he middle , d r ill a n ot he r h o le in t he l o c a t i o n
m a r ked w i t h a c ross . Y ou c a n a l so le t t he w i r e ru n t h rou gh t he c a ble tr a y o n t he
s ide o f t he c a me r a b a s e .
  S c r e w t he b a s e in to p l a ce a cc or ding to t he in st a ll a t i o n st icke r .
 A lign t he c a me r a ch a ss i s w i t h t he b a s e , t hen pus h t he ch a ss i s in w a r d s . Y ou s h ou ld he a r a
click w hen t he ch a ss i s l o ck s in to p l a ce , a nd i t s h ou ld n o l o nge r be r em ov a ble w i t h out pr e ss ing

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t he P us h b utto n .
 Y ou c a n a dj ust t he c a me r a lef t , r igh t , up , or d ow n to t he v ie w ing a ngle you need . T he
in st a ll a t i o n i s n ow c o m p le t e .
2.3 I n st a ll t he RJ 45 c o nnec tor c a p c ov e r  O ut d oor
us e )
T o enh a nce your c a me r a ’ s w e a t he r r e s i st a nce c a p a bili ty , in st a ll a n RJ 45 c o nnec tor c a p c ov e r a nd
hide t he c a ble s in to a w a t e rproo f j u nc t i o n b ox .
 P r e p a r e a n E t he r ne t c a ble  RJ 45 w i t h out t he c o nnec tor , a nd t h r e a d t he E t he r ne t c a ble
t h rou gh t he w a t e rproo f c ov e r . I n st a ll t he c o nnec tor to t he E t he r ne t c a ble w i t h a c r im p ing too l .