Tadiran Telecom Emerald ICD Deluxe User manual

The information contained in this document is proprietary and is subject to all relevant
copyright, patent and other laws protecting intellectual property, as well as any specific
agreement protecting TADIRAN TELECOM, INC. (herein referred to as the “Manufacturer”)
rights in the aforesaid information. Neither this document nor the information contained
herein may be published, reproduced or disclosed to third parties, in whole or in part, without
the express, prior, written permission of the Manufacturer. In addition, any use of this
document or the information contained herein for any purposes other than those for which it
was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in
equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
responsibility is assumed by the Manufacturer for the use there of nor for the rights of third
parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturerʹs
product(s) are for informational purposes only and are not warranties of future performance
either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales
contract or order confirmation form, is the only warranty offered by the Manufacturer in
relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor
liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales
contract or order confirmation. Information contained herein is periodically updated and
changes will be incorporated into subsequent editions. If you have encountered an error, please
notify the Manufacturer. All specifications are subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.

Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release September 18, 2003 N/A
Revision A September 25, 2003 September 18,
2003
Added 911 blocking note for Phone
Lock/Unlock
Added “Standard” Telephone to descriptions
where necessary.
Revision B February 5, 2004 September 25,
2003
Changed 911 blocking note to warning.
Changed Audible Help to Help Mode to
match actual telephones.
Added Automated Attendant Setup and
Operation.

Emerald ICE Deluxe Telephone User Guide TOC-1
TC
1 Introduction ...................................................................................................................1-1
1.1 About Emerald ICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
1.3 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
2 Telephone Setup .............................................................................................................2-1
2.1 Reminder-Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
2.3 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
2.4 Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
2.5 Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
2.6 Busy Ring (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
2.7 Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
2.8 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
2.9 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
2.10 Default Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21
2.11 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22
2.12 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23
2.13 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
2.14 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
2.15 Extension Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
2.16 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
2.17 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29
2.18 Feature/DSS Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30
2.19 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
2.20 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-34
2.21 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35
2.22 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-36
2.23 Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
2.24 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
2.25 Night Mode/Activate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-42
2.26 Voice Page (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
2.27 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
2.28 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45
2.29 Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47
2.30 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-48
2.31 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-49
Table of Contents

TOC-2 Emerald ICE Deluxe Telephone User Guide
TC
3 Making Calls................................................................................................................. 3-1
3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.3 Making a Call Using Account Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.5 Calling the Operator/Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.8 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.9 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.10 Making Off-Hook Voice Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.11 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.12 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.13 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.14 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
4 Calling Features............................................................................................................ 4-1
4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4 Call Park/Call Park Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.6 Camp On (Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.7 Do Not Disturb (One Time). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.10 Forced Intercom (Call Forward) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.13 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.16 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
4.18 Note Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.19 Messaging-Call Me (Text or Voice). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
4.24 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.25 Transfer and Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
4.27 Help Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Emerald ICE Deluxe Telephone User Guide 1-1
Introduction
1
The Emerald Integrated Communication Exchange, or ICE, is a versatile, Digital
Hybrid Key Telephone System that includes many advanced features. The System
Configuration is comprised of a Main Service Unit and optional expansion boards
per specific configuration requirement. The components of a basic system include
a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model
Telephone. An Analog Telephone is optionally available.
An illustration of the KSU Main Service Unit, the Deluxe Model Telephone and the
Standard Model Telephone are shown below in Figure 1-1.
Figure 1-1 KSU Main
Service Unit, Deluxe
Model Station Terminal
and Standard Model
Station Terminal
1.1 About Emerald ICE
1Introduction
Deluxe Model Telephone
KSU Main Service Unit
Standard Model Telephone

1-2 Emerald ICE Deluxe Telephone User Guide
Introduction
1
The Emerald ICE Deluxe Model Telephone features an LCD Display (2 cm x16 cm)
with speakerphone, three Interactive Soft Buttons, Headset Jack, 28 Programmable DSS
keys (dual color LED), 8 fixed feature keys (Mute, Speaker, Hold, Transfer, Conference,
Feature, Volume Up, Volume Down), and a status bar type message waiting lamp right
below the LCD Display.
Figure 1-2 below shows the keys necessary for use with this manual.
Figure 1-2 Emerald ICE
Deluxe Telephone
1.2 Emerald ICE Deluxe Model Telephone

Emerald ICE Deluxe Telephone User Guide 1-3
Introduction
1
The purpose of this manual is to provide operational instructions on the use of the
main features of the Emerald ICE Deluxe Telephone keyset. It is divided in to
several sections, designed to clearly and quickly provide information to the user.
The sections are:
Section 1 - Introduction - this section describes the basic Emerald ICE system
components, the Deluxe Model Telephone, an overview of this manual and the
applicable documentation.
Section 2 - Telephone Setup - this section provides descriptions of the Deluxe
Telephone Setups including; Setting Defaults, Do Not Disturb, Call
Forwarding, Passwords, Feature/DSS Button Programming, Phone
Locking/Unlocking and Night Mode operation as well as basic telephone use.
Section 3 - Making Calls- this section provides operational descriptions of the
basic call features such as Intercom, Speed Dial, Conference, Paging and Last
Number Redial, among other features.
Section 4 - Calling Features- this section provides operational descriptions of
some of the in-progress call features such as Hold, Intrusion, Memo Pad,
Monitor, and Answering Machine Emulation among other topics.
The following manuals should be available for use in conjunction with this
manual.
• Emerald ICE Installation and Maintenance Manual
1.3 Document Overview
1.4 Applicable Documents

1-4 Emerald ICE Deluxe Telephone User Guide
Introduction
1
NOTES

Emerald ICE Deluxe Telephone User Guide 2-1
Telephone Setup
2
2Telephone Setup
Feature Code: PGMp92
Description
The Emerald ICE allows you to activate your own private alarm on your telephone
to remind you of special appointments, events, etc. When the alarm activates, you
will hear tone ringing. After the alarm rings, it is automatically canceled. You can
program the alarm to operate one time or repeatedly. When programmed for
repeated calls, the alarm will sound at the same time everyday.
Activate Reminder-Extension
1. Press PGMp92. The current time displays (NULL=none).
2. Press
[chg] to enter a new alarm alert time.
3. Enter new time in HHMM 24-hour format.
4. Press
[save].
5. Select
[one], for a one-time alarm or [always] for repeated.
Notification
1. Alarm sounds and the display shows:
2. Press
[ack] to stop the alarm or wait for it to stop. The display will
remain until [ack] is pressed.
2.1 Reminder-Extension
ALARM REACHED
ack

2-2 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
Deactivate Alarm Clock-Extension
1. Press PGMp92. The current time displays (NULL=none).
2. Press [del].
Operational Notes
•TheReminder-Extension feature code PGMp92 can be programmed
under any programmable Feature/DSS Button.
•Reminder-Extension will be automatically canceled after the programmed
Alarm Play Time is reached.
• The display will be unchanged until [ack] is pressed or when the tele-
phone is used for another call.
Feature Code: PGMp94
Description
The Auto Hold feature will automatically place the current call on hold if you are
on a call and you press an outside line button. For example, if you are currently on
a call on the first line and you press a second line, the call on the first line will be
placed on Exclusive Hold automatically. Similarly, if you are currently on an
intercom call with another Emerald ICE extension and you press an outside line
button, the intercom call will be placed on Exclusive Hold. You do not need to press
Hold unless you want to place a call on System Hold.
Setup Auto Hold
1. Press PGMp94.
2. You hear confirmation tone and the display shows:
3. The extension returns to an idle state.
2.2 Auto Hold
AUTO HOLD ALLOW

Emerald ICE Deluxe Telephone User Guide 2-3
Telephone Setup
2
Enable Auto Hold
1. While connected to an intercom or outside line call, press another outside
line button, if programmed.
2. The current connection is placed on hold and the next connection is
established.
Cancel
1. Press PGMp*94. You hear confirmation tone and the display
shows:
2. The extension returns to an idle state.
Operational Notes
•TheFeatureCodePGMp94 can be programmed under a flexible but-
ton on a Deluxe Telephone. To enable/disable the feature, toggle the Fea-
ture/DSS Button.
• If you access an idle line and skip to another line before dialing, the first line
will not be automatically placed on Hold. (A line must be connected with an
active call; either you dialed a number or answered a ringing line.)
•Auto Hold places a call on Exclusive Hold.
•IfyouhavetheAuto Hold feature programmed on a Feature/DSS Button, the
Feature/DSS Button LED will light when the feature is enabled.
AUTO HOLD DENY

2-4 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
Feature Code: PGMp#0
The Automated Attendant features will not be available unless a 4VAA card
is installed in the Emerald ICE System.
Description
The Emerald ICE Auto Attendant option can greatly enhance business office
productivity by providing either a full-duty automated attendant to handle all
incoming system calls or a part-duty automated attendant to handle overflow
traffic only when the primary attendant cannot handle calls or after hours when
the position may not be staffed.
The optional 4VAA Automated Attendant card may be added to the Emerald ICE
System. It is installed inside of KSU1 and provides a maximum of 120 seconds of
programmable voice announcements. The 4VAA provides four ports to handle
four (4) simultaneous callers. These voice announcements include: Day, Evening,
Noon and Temporary greeting messages; Waiting, Invalid, Busy, No Answer,
Good-Bye and Inquiry prompts/instructions. The maximum recording time for
each greeting/message and the actual recording for each voice announcement is
setup via Attendant Administration.
Automatic CO Line Ringing time settings must be programmed in Time Switching
and completely set for a seven (7) day week for Automatic CO Line Ringing
Modes to properly follow a automatic switching schedule.
Setup Automated Attendant
Proper setup of the automated attendant will require some planning prior to
entering the setup session. Adequate planning of announcements and the required
results are essential to deploying a successful automated attendant operation.
Consider the ten (10) messages/greetings and any specific telephone system
dialing operations that have been established.
2.3 Automated Attendant

Emerald ICE Deluxe Telephone User Guide 2-5
Telephone Setup
2
The following should be considered:
• What are the extension numbers that should be listed in the greeting, if any?
• Should any UCD Group directory numbers be announced? (For example,
dial 410 for Sales.)
• Will you be using the “Inquiry” message? (The Inquiry “*” may be dialed
during the DAY, ALT, or EVE Greeting to provide a recorded announcement
to the caller – for example, directions to the office: “To get recorded directions to
our office, dial *. Otherwise, stay on the line and we’ll be with you soon.”)
• Do you want to advise callers of the “Waiting Code”? (The Waiting Code, “#”
may be dialed when the called party’s extension is busy. When the caller
hears the “BUSY MSG” she may dial the Waiting Code to wait 10 seconds.
When ten seconds have expired Emerald ICE will automatically try the exten-
sion again.)
• Prepare a written announcement for each message/greeting.
The Messages/Greetings are as follows:
DAY GREETING - This is the greeting the callers hear when they are answered
while the system is in “DAY” mode of operation. (For example, “Hello, this is
xyz company. If you know your party’s extension number, dial it now. Dial 0
for the system attendant. For sales, dial 410 To get recorded directions
to our office, dial ‘*’. Otherwise stay on the line, we will be with you shortly.”)
ALT GREETING - This is the greeting that callers hear when they are
answered while the system is in “ALTernate” mode of operation.
EVE GREETING - This is the greeting that callers hear when they are
answered while the system is in EVEning mode of operation. (For example,
“Hello, this is xyz company. You have reached us after our regular business hours. If
you know your party’s extension number, dial it now. To get recorded directions to our
office, dial ‘*’. Thank you for calling.”)
WAITING MSG. - This is the message that callers hear after their call has been
processed. (E.g., “Your call is being transferred.”)
INVALID MSG. - This is the message that callers hear when they have dialed a
number that is not defined in the system directory. (E.g., “We’re sorry that is not
a valid extension on our system.”)
BUSY MSG. - This is the message that callers hear when they have dialed an
extension number that is busy. (E.g., “We’re sorry, that extension is currently busy.
To wait for this extension, dial “#” or dial another extension now.”)
NO_ANS MSG. - This is the message that callers hear when the extension they
entered does not answer the call. Another extension request may be made at
this time. (E.g., “Your party does not answer, please enter another extension number
or dial zero for the system attendant.”)
BYE MSG. - This is the message that callers hear when the system is about to
disconnect them. This occurs when the caller dials nothing after a Busy
Message or No Answer Message has been played.

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Telephone Setup
2
INQUIRY MSG. - This is a special message that can provide callers with
information without ever having to be handled by a live person. (E.g.,
directions to the office... “From service road one-oh-one, take the Via deVentura exit
- West, two blocks to Hayden - North to one-four-six-four-five North Hayden Road”)
TEMP MSG. - This is a message that can be used to announce periodic
planned or planned events. (E.g., “Our offices are closed in observance of the
holiday.”)
Proceed with the following:
1. Enter Attendant Administration from any digital speakerphone by:
a. Pressing PGMp#0.
b. Entering the Tenant Group (1,2, or 3) for which settings will be made
and press the softkey beneath save.
c. Entering the Attendant Password for the selected Tenant Group and
press the softkey beneath show . The display shows SVC MODE
CHANGE. (The default password is 9999.)
d. Pressing [next. The display shows:
2. Press the softkey beneath show. The display shows:
This is the greeting that callers will hear when they are answered by the
Automated Attendant and the system is in the “DAY” mode of operation.
The button LED is lit during the Automated Attendant setup session. This
indicates that the speakerphone microphone will be active during the record
portions of setup. Alternatively, the handset may be used for recording.
SVC MODE CHANGE
AUTO_A MESSAGE
back next show
1.DAY GREETING
back next show

Emerald ICE Deluxe Telephone User Guide 2-7
Telephone Setup
2
3. To record this greeting, press the softkey beneath show. The display will
show:
xx is the current time allotted to this message.
a. To change the total length allotted to this message, press the softkey
beneath chg. Enter the new time in seconds (00-99) then
press the softkey beneath save.
b. Press the softkey beneath play to hear the current contents of this
greeting/message. The display shows:
This indicates that you will hear the recorded greeting for the first
port. There are four ports-each recorded simultaneously during the
“record” operation. You may use the the softkey beneath chg function
to playback each individual port to test each for proper operation.
c. Press the softkey beneath record to begin recording this greeting.
Once the softkey beneath record has been pressed, the record
operation is immediately begun.
The length of the message/greeting to be recorded cannot exceed the
allotted time length for this greeting/message.)
d. Press the softkey beneath stop to end the recording of this message.
If the Record Time is exceeded, the record operation will end automatically.
e. Press the Hbutton to return to the previous level of setup. (1.DAY
GREETING) To skip to the next greeting/message, press the softkey
beneath next. The display will show:
RECORD TIME :XX
back next show
AUTO_ATT NO. :1
back next show
2.ALT GREETING
back next show

2-8 Emerald ICE Deluxe Telephone User Guide
Telephone Setup
2
4. Use the conventions described for 1.DAY GREETING to playback and
record all greeting/messages.
5. When finished with setup of the automated attendant, press or hang up
the handset to end the setup session.
Operational Notes
• Automatic CO Line Ringing time settings must be programmed in Time
Switching and completely set for a seven (7) day week for Automatic CO
Line Ringing Modes to properly follow a automatic switching schedule.

Emerald ICE Deluxe Telephone User Guide 2-9
Telephone Setup
2
Feature Code: PGMp95
Description
The Preference feature allows you to access specific outside lines or intercom
automatically when you lift the handset or press the Sbutton.
Setup
1. Press PGMp95. The current selection displays. (“ICM” = Intercom).
2. Press
[icm] to select Intercom.
3. Press
[co] to select a specific outside line.
4. Enter the outside line Directory Number (700–756).
5. Press [save].
6. Press
[route] to select a specific outside line Group.
7. Enter the valid outside line Group Directory Number 9for outside line
Group 1.
8. Press
[save].
9. Lift the handset to access the line you selected.
Operational Notes
• The system will not allow invalid directory numbers to be programmed dur-
ing setup.
• When a CO Line or CO Line Group is programmed as your Preference that
CO line or group must be programmed as available for access by the exten-
sion in the system programming.
•Thefeaturecode
PGMp95 can be programmed on a Feature/DSS but-
ton on a Deluxe Telephone.
2.4 Preference

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Telephone Setup
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Feature Code: 800/801
Description
Background Music can be activated on either of the two music channels to monitor
music at the extension. An External music source is required.
While the extension is idle enter the music channel you want to monitor:
800 for Music Channel 1
801 for Music Channel 2 (Enter the same number again to cancel.)
Operational Notes
•Background Music automatically turns off when you receive or make a call.
•Background Music turns on again when the telephone return to idle status.
2.5 Background Music (BGM)