Tadiran Telecom FlexSet-IP 280S User manual

FlexSet-IP 280S
User Guide
.
The flexible way to communicate
(FlexSet Ver 2.xx)
(Coral Ver 14.66)
.

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other
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BUSINESS SYSTEMS LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information.
Neither this document nor the information contained herein may be published, reproduced or disclosed to third
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strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or
specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is
assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way
by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer’s product(s) are for
informational purposes only and are not warranties of future performance, either express or implied. The
Manufacturer’s standard limited warranty, stated in its sales contract or order confirmation form, is the only
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you have encountered an error, please notify the Manufacturer. All specifications are subject to change without
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© Copyright by TADIRAN TELECOM BUSINESS SYSTEMS LTD., 2002-2004.
All rights reserved worldwide.
The Coral is Protected by U.S. Patents: 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.

Table of Contents a FlexSet-IP 280S User Guide
Table of Contents
Table of Contents.........................................................................................................................................a
Introduction................................................................................................................................................. 1
Conventions.......................................................................................................................................................... 2
Related Documentation ........................................................................................................................................ 3
FlexSet-IP 280S Overview ......................................................................................................................... 4
FlexSet-IP 280S Component Descriptions ........................................................................................................... 5
FlexSet-IP 280S - Bottom, Side and Rear View .................................................................................................. 6
FlexSet-IP 280S – PC Connection ....................................................................................................................... 7
Handset Hook and Telephone Number ................................................................................................................ 8
Desk Elevation Installation................................................................................................................................... 9
Wall Mounting.................................................................................................................................................... 10
Using the FlexSet-IP 280S Display .......................................................................................................... 11
Fixed Keys; What They Do................................................................................................................................ 12
Configuring your FlexSet-IP 280S..................................................................................................................... 13
Viewing the FlexSet-IP 280S MAC address ................................................................................................. 13
Inputting the IP Addresses ............................................................................................................................ 13
To Enter Addresses: ...................................................................................................................................... 14
Operating the FlexSet-IP 280S ................................................................................................................. 16
Using the FlexSet-IP 280S Telephony Features................................................................................................. 17

Table of Contents b FlexSet-IP 280S User Guide
Using the System Defined Fixed Keys............................................................................................................... 18
Using the Programmable Keys........................................................................................................................... 19
To Program a Key ......................................................................................................................................... 19
Programming: Button Labeling..................................................................................................................... 20
To print the multi-designation label:.........................................................................................................................21
To place the telephone number:................................................................................................................................22
Making Calls ...................................................................................................................................................... 23
When You Hear Ringback Tone for Internal Calls ....................................................................................... 25
When You Hear Ringback Tone for External Calls...................................................................................... 26
When you Hear a Reorder Tone for Internal Calls (in Do Not Disturb) ....................................................... 28
When You Hear a Busy Tone for Internal Calls ........................................................................................... 29
During a Break In.......................................................................................................................................... 30
When You Hear a Busy Tone for External Calls .......................................................................................... 31
Answering Calls ................................................................................................................................................. 32
During an Internal Call....................................................................................................................................... 33
During an External Call...................................................................................................................................... 34
Using the Speakerphone or Headset................................................................................................................... 36
Headset Cord (#2) Disconnect ...................................................................................................................... 39
Volume Adjustment............................................................................................................................................ 40
Ring Adjustment................................................................................................................................................. 41
Appendix A – Telephony Features
Appendix B – Attendant Features
Return Calls...................................................................................................................................................... B-5

Table of Contents c FlexSet-IP 280S User Guide
When Transfer is Not Completed................................................................................................................ B-6
Intercepted Calls ......................................................................................................................................... B-7
Message Waiting Delivery .......................................................................................................................... B-8
Ports Without Disconnect Supervision........................................................................................................ B-9
Wakeup Call 10
TRUNK CONTROLS ............................................................................................................................... B-11
SYSTEM CONTROLS ............................................................................................................................. B-13
STATION CONTROLS............................................................................................................................ B-16
TROUBLESHOOTING ............................................................................................................................ B-22
Appendix C - Glossary
Appendix D - Tones
Appendix E - ISDN Cause Numbers
Appendix F - Troubleshooting
Appendix G – Latest Telephony Features

Introduction 1 FlexSet-IP 280S User Guide
Introduction
The FlexSet-IP 280S or Terminal with soft keys is a fully functional keyset that meets all your telephony and office
needs. It combines the ability to communicate with the IP world with the solid dependability and high level of
functionality available from the Coral.
The FlexSet- IP 280S can be used in a typical office environment or can connect to the Coral via the IP environment
from an external location, enabling telecommuting without losing the benefits of the Coral’s rich features.
The benefits you receive from working with the FlexSet will become an invaluable part of your work environment.
While the technology employed in the FlexSet is state of the art, using the telephone is simple and straightforward.
Benefits of the FlexSet-IP 280S include:
• Single set of wiring
• Increased mobility
• ‘True’ telecommuting ability
• Clear, logical menus
This User Guide provides an overview of the FlexSet-IP 280S and instructions on how to accomplish several tasks.
Additional instructions on other feature rich options are located in the Appendix located at the end of this Guide.
Enjoy your new FlexSet!

Introduction 2 FlexSet-IP 280S User Guide
Conventions
Conventions
• Fixed key names appear in a shaded distinctive box, for example .
• Soft key names appear in a clear distinctive box, for example [AutRdl].
• Emphasized text, as in SPKR, indicates system defined fixed keys or DSS user programmable keys (see figure on
page 4).
• Text in italics refers the reader to another section of the guide or to other Coral manuals, for example “See Ring
Adjustment”. It is also used for notes.
• The instruction “Select” indicates that the user should use Navigator keys: up/down, right/left navigator keys to find
and select an item from the display.
• The instruction “Enter” indicates that the user should press the ENTER key (above navigator keys) to initiate the
action.
• The instruction “Choose” indicates that the user should combine the Navigator right/left keys and “Enter” actions to
choose and actuate an option. Pressing an option’s soft key also chooses and activates the option.
• The instruction “scrolling,” or “scroll,” indicates that the user should press one of the four navigator keys
• The illustrations of the FlexSet display and other views appearing in this manual are examples used to explain more
clearly how the features and controls are used. Therefore, what appears on the display in the illustrations may differ
from what appears on the display on the actual equipment, and some of the illustrations on the display may represent
something impossible in actual operation. The functions that can be used and the information that can be displayed
will differ depending on the telephony state and external equipment being connected.
• Where a list, menu or sub-menu continues through several lines in this document, these are indicated as Page 1, Page
2, etc.

Introduction 3 FlexSet-IP 280S User Guide
Related Documents
Related Documentation
• Attendant Console User Guide
• FlexSet 280, 280D, 280D-Z, 120, 120D and 120L User Guide
• Voice over IP Installation Manual
• PI & Database Reference Manual

FlexSet Overview 4 FlexSet-IP 280S User Guide
FlexSet-IP 280S Front View
FlexSet-IP 280S Overview
FlexSet-IP 280S Front View

FlexSet Overview 5 FlexSet-IP 280S User Guide
FlexSet-IP 280S Component Descriptions
FlexSet-IP 280S Component Descriptions
The following table defines controls, buttons and keys found on the FlexSet-IP 280S.
Dial Pad (Key Pad) Digit buttons used for dialing phone numbers or extension numbers.
FlexSet Display The display is composed of three lines: System lines (1st and 2nd lines), and available function
options (on 3rd line) according to FlexSet status.
Fixed keys Enter, ABC, Menu and ESC.
Handset Works as typical phone handset.
Loudspeaker Output sound device used in hands free operation, paging and ringing.
Microphone Input sound device used in hands free operation.
Ring and Message
Waiting Lamp
Lamp flashes at a slow rate, indicating that a message is waiting.
Lamp flashes at a fast rate when the FlexSet is ringing.
Programmable
Keys (DSS)
22 user programmable keys on FlexSet-IP 280S with LED Indicators. Used to activate
telephony features or speed dial telephone numbers according to the user’s needs. LED lights
when key or feature is activated.
System Defined
(Fixed) Keys
Four system-wide programmed keys (market dependent) for basic features: Speaker, Loop,
Transfer and Hold.
Navigator Keys Up/down, right/left arrows used to move from one option to another on the display. Used for
selecting without choosing or activating the option.
Soft keys Keys used to directly activate the feature of each key.
Volume Buttons Adjust the volume of the speakerphone, handset and ringer. See Volume Adjustment on page
40.

FlexSet Overview 6 FlexSet-IP 280S User Guide
FlexSet-IP 280S - Bottom, Side and Rear View
FlexSet-IP 280S - Bottom, Side and Rear View
Rear view
Bottom view
RJ-45 jack to PC
(or next FlexSet-IP 280S)
RJ-45 jack to LAN
(or previous FlexSet-IP 280S)
Left side view
DC
Power Supply
(24 to 36 VDC)
#1
Handset
Connection
#2
Headset
Connection
LAN
PC

FlexSet Overview 7 FlexSet-IP 280S User Guide
FlexSet-IP 280S – PC Connection
FlexSet-IP 280S – PC Connection
LAN
PC
Flex
S
et-IP 2
80S
External
power supply

FlexSet Overview 8 FlexSet-IP 280S User Guide
Handset Hook and Telephone Number
Handset Hook and Telephone Number
Place Telephone
Number here
(plastic cover)
Handset
Off-Hook
Removable Handset
On-Hook

FlexSet Overview 9 FlexSet-IP 280S User Guide
Desk Elevation Installation
Desk Elevation Installation
Step 2
Step 1
Snap the legs located on the
thick edge of the bracket into
the upper wide slots on the
back of the phone
Place the bracket’s legs,
located on the thin edge of the
bracket, into the lower narrow
slots on the back of the phone

FlexSet Overview 10 FlexSet-IP 280S User Guide
Wall Mounting
Wall Mounting
Lift up the tab
from the opening
Rotate the tab
Re-insert the tab
into the opening
Step 1
Step 2
Step 3
Handset Hook Rotation
Step 4
Step 5
Place the bracket’s legs,
located on the thin edge
of the bracket, into the
narrow slots on the back
of the phone.
Snap the legs, located on the
thick edge of the bracket, int
o
the lower slots on the back of
the phone
.
Bracket Installation

Using the FlexSet Display 11 FlexSet-IP 280S User Guide
Using the FlexSet-IP 280S Display
The FlexSet-IP 280S Display provides an easy to use control interface. On this display, several different classes of
function information and controls are found. During normal operation the current function assumes control over the
entire area of the Display and all of the soft keys. Meanwhile, the System Lines (1st and 2nd lines) which usually, in
idle state, include the time, date, site name, station name and number, automatically change to relay pertinent
information about telephony states and operations, and the calling party’s information.
Five soft keys on the FlexSet-IP 280S, located immediately below the display screen, act as triggers for any currently
displayed FlexSet function or option. All of the information in the Display (3rd line) continually changes to reflect
options related to the current state of the FlexSet. In this manner, no matter which state the telephone is in (i.e. Idle,
Ringing, etc.) the relevant option is always next to and enabled by one of the soft keys.
Display Panel
System Information Lines
Ri
ng an
d
M
essage
Waiting Indicator
Feature Options
10:50 26 Feb 2004 site name
user name station no.
Msg FwdAll DND AutRdl PageQ1
Soft Keys

Using the Fixed Keys 12 FlexSet-IP 280S User Guide
Fixed Keys; What They Do
A table containing all the FlexSet fixed keys and the actions they invoke is provided below.
FIXED KEY ACTION
Activates a telephony feature after selecting it with the navigator keys (same as using the soft
key).
Returns to the previous menu or list.
For future use.
Provides access to all the FlexSet functions via the soft keys.
Move the cursor left and right, or go to the next or previous menu or list when the cursor is at
the end of a line.
Used to scroll soft key option list when , or appear on the display line above the soft keys.
to scroll back one menu or list; to scroll forward one menu or list.

Configuring your FlexSet-IP 280S 13 FlexSet-IP 280S User Guide
Configuring your FlexSet-IP 280S
Before starting to use your FlexSet-IP 280S, you must first provide your system manager with the MAC number of
your FlexSet (see Viewing the FlexSet-IP 280S MAC address below), after which you must configure the FlexSet IP
address (see Inputting the IP Addresses below).
Use the and buttons to scroll through menu options.
Press at each stage to select and continue or to undo the previous selection.
Viewing the FlexSet-IP 280S MAC address
To view the MAC number, perform the following steps.
Read the MAC number from the label on the base of your FlexSet-IP 280S, or from the label on the packing box;
OR
1. Press the key.
2. Choose [SysDef].
NOTE: A password is required as a reminder that these parameters are sensitive and affect the operation of
your FlexSet-IP.
3. Select IP Params > Static > Self MAC Adr.
Make a note of the MAC number that is displayed and give this information to your system manager.
SysDe:-IP Params:Static:Self MAC Adr
00-0A-6B-12-34-56
Inputting the IP Addresses
You must now define the relevant IP addresses in your FlexSet. Contact your system manager to determine whether
you will be using a static or dynamic IP address.
Use the table on page 15 to fill in the relevant addresses before you edit the numbers.

Configuring your FlexSet-IP 280S 14 FlexSet-IP 280S User Guide
To Enter Addresses:
1. Press the key.
2. Choose [SysDef].
3. Select IP Params > Static.
4. Select the IP Address you wish to add or change (see IP Parameters: on page 15):
NOTE: Before you make use of your FlexSet-IP 280S, the IP address and Subnet Mask for the FlexSet-IP
280S and a Primary Call Agent (CA) IP address must be entered.
After selecting the required IP address, you can scroll between the displayed parameters by using the up/down
arrow keys. Before you edit the numbers, see the table on page 15 describing the available parameters.
SysDef:IP Params:Static:Self IP Adr
010.100.000.001
edit
5. To change values, press [edit]. Change only the numbers in the address, using the right/left arrow keys to
maneuver between the numbers.
Dynamic Address: For a dynamic address, enter 000.000.000.000 in the Self IP field.
If no answer is received from either the DHCP server or the DNS server within 10
minutes, the FlexSet-IP 280S goes to software reset. If no physical link exists, the display
reads: No Physical Link and the FlexSet restarts in 5 minutes.
6. Press [Save] after editing each address to save the changes.

Configuring your FlexSet-IP 280S 15 FlexSet-IP 280S User Guide
IP Parameters:
IP Address
Parameter Note Description Dynamic Static
Self IP Adr Mandatory
field
The IP address for this keyset 000.000.000.000 . . .
Net Mask The subnet mask for this keyset 000.000.000.000 . . .
Primary CA Mandatory
field
Primary Call Agent (CA) defines the
UGW card address to be used
000.000.000.000 . . .
Secondary
CA Secondary Call Agent (CA) defines an
alternate UGW card address in case the
Primary UGW is not operating
000.000.000.000 . . .
Default
Rout. The default router address for your LAN
or WAN
000.000.000.000 . . .
CA Name The name of the Call Agent (default:
TTBSMGC)
CA Port The port used by the Call Agent (default:
2427)
Self MAC
Adr Display
only
View the unique MAC hardware address
defined by the manufacturer for this
FlexSet-IP 280S
– –
CAUTION! When entering a static address, be sure to enter the exact address you receive from your system
manager, including leading zeros. Entering an incorrect address could cause serious network
malfunctions.
If you receive error messages when attempting to connect, refer to Appendix F - Troubleshooting at the end of this
document.