Tadiran Telecom EMERALD ICE User manual

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Theinformationcontainedinthisdocumentisproprietaryandissubjecttoall
relevantcopyright,patentandotherlawsprotectingintellectualproperty,aswellas
anyspecificagreementprotectingTADIRANTELECOM,INC.(hereinreferredtoas
the“Manufacturer”)rightsintheaforesaidinformation.Neitherthisdocumentnor
theinformationcontainedhereinmaybepublished,reproducedordisclosedtothird
parties,inwholeorinpart,withouttheexpress,prior,writtenpermissionofthe
Manufacturer.Inaddition,anyuseofthisdocumentortheinformationcontained
hereinforanypurposesotherthanthoseforwhichitwasdisclosedisstrictly
forbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomake
changesinequipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.
However,noresponsibilityisassumedbytheManufacturerfortheusethereofnor
fortherightsofthirdpartieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceofthe
Manufacturerʹsproduct(s)areforinformationalpurposesonlyandarenot
warrantiesoffutureperformanceeitherexpressorimplied.TheManufacturerʹs
standardlimitedwarranty,statedinitssalescontractororderconfirmationform,is
theonlywarrantyofferedbytheManufacturerinrelationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyis
grantednorliabilityassumedinrelationtheretounlessspecificallyundertakeninthe
Manufacturerʹssalescontractororderconfirmation.Informationcontainedhereinis
periodicallyupdatedandchangeswillbeincorporatedintosubsequenteditions.If
youhaveencounteredanerror,pleasenotifytheManufacturer.Allspecificationsare
subjecttochangewithoutpriornotice.
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© Copyright by TADIRAN TELECOM, INC., 2005
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
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Emerald ICE Flash Voice Mail User Guide Record of Revisions
ROR
Record of Revisions
Catalogue Number Release Date Supercedes Comments
InitialReleaseAugust12,2003 
RevisionADecember5,2005August12,2003Added
material
resultingfrom
v27asoftware
release.
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
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Emerald ICE Flash Voice Mail Mailbox Owner’s Guide Table of Contents

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Emerald ICE Flash Voice Mail User Guide Table of Contents
TOC
Table of Contents
1 INTRODUCTION.................................................................................................................................1-1
2 LEARNING THE SYSTEM.................................................................................................................2-1
3 GETTING STARTED............................................................................................................................3-1
4 BASIC OPERATIONS .........................................................................................................................4-1
5 MESSAGE INFORMATION...............................................................................................................5-1
To Send a Message ...............................................................................................................................5-2
6 ADDITIONAL OPERATIONS............................................................................................................6-1
To Change Your Mailbox Greeting...........................................................................................................6-2
To Review Your Mailbox Greeting............................................................................................................ 6-2
To Delete Your Mailbox Greeting.............................................................................................................6-3
To Record Your Name............................................................................................................................6-3
To Record A Temporary Greeting............................................................................................................6-4
To Review Your Temporary Greeting.......................................................................................................6-4
To Delete Your Temporary Greeting.........................................................................................................6-5
7 ADVANCED FEATURES....................................................................................................................7-7
To Send a Message Marked “Priority” ......................................................................................................7-7
To Send a Message Marked “Confidential” ...............................................................................................7-8
To Send a Message Marked “Priority” and “Confidential”............................................................................7-8
8 PASSWORDS........................................................................................................................................8-1
To Change Your Password .....................................................................................................................8-1

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Emerald ICE Flash Voice Mail User Guide LIST OF FIGURES
LOT
List of Tables
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Table1.DocumentConventions ............................................................................................ 1‐4
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Table of Contents Emerald ICE Flash Voice Mail User Guide 
TOC

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Emerald ICE Flash Voice Mail User Guide 1-1
1 Introduction
1
1 I
In nt tr ro od du uc ct ti io on n
TheEmeraldICEVoiceFlashVoiceMailisapowerful,compactvoiceprocessing
systemthatusesstate‐of‐the‐artDigitalSignalProcessinghardwareandsoftware,
interfacedwiththeEmeraldICEcompactcommunicationsplatform.
Allvoiceprocessingusesdigitalvoiceprocessingchipsfortheutmostinvoiceclarity
andreliability.
Thiscompact,high‐performance,solid‐statevoiceprocessingsystemhasbeen
designedtoprovidetoday’sbusinesswithafeature‐richsystemenablingsmall
companiestoprojecttheimageofamuchlargercompany.Sincealargemajorityof
alltelephonetransactionsrequireonlyone‐waycommunications,thevoicemail
functioncontributestostreamliningbusinesscommunications.
Thepurposeofthismanualistoprovideinstructionsforprogrammingusingthe
SystemAdministrator’sMailbox.
Programmingisperformedthrougheitheraseriesofeasy‐to‐followmenusaccessed
fromHyperTerminalonaPCorbytheSystemAdministrator’sMailbox.Refertothe
EmeraldICEFlashVoiceMailInstallationManualforinstructionsontheprogramming
performedonaPC.

1-2 Emerald ICE Flash Voice Mail User Guide
Introduction
1
Capabilities
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Thebasicsystemincludestheabilityto:
Sendmessagesintelephoneansweringandvoicemailmode.
Sendcopiesofmessages.
Sendmessagestomultipledestinations.
Obtainasummarycountofmessageswaitingforreview.
Delete,reply,save,orskipamessage.
Receivemessageinformationindicatingthedate,time,andsenderinformation,if
available.
Changerecordedname,personalgreeting,andpassword.
Inaddition,thesystemprovides:
Playbackcontrolswhensendingorreviewingmessages.
Atemporarygreeting.
Inordertosimplifymessagestorage,twoqueuesareused.Thenewmessagequeue
storesallmessageswhichhavenotbeenreviewedbythesubscriber.Thesaved
messagequeueisusedtostorealreadyreviewedmessagesforfutureaction.
Asmessagesarerecorded,theyneedtobestoredinsuchawaythattheycanbe
retrievedefficiently.Thesystemstoresmessagesinmailboxes.
Users,orsubscribers,areassignedmailboxnumbersfor
theirprivateuse.Eachmailboxisprotectedbyauser‐definedpassword.Thus,
subscribersaretheonlyoneswhocanretrievemessagesleftintheirmailboxes.
Morethanonepersoncanusethesystematthesametime.Eachportallowsone
useraccesstothesystem.Aportisapathtothesystem.Forexample,uptoeight
userscouldberecordingorreviewingmessagesatthesametimewithaneight‐port
system.Sincenotalluserswouldbeaccessingthesystematthesametime,many
userscanbesupported.Usercommandsarejustonedigitlong.Theydonothaveto
bememorizedsincethesystemisconstantlypromptingusersaboutwhattodo.
ByusingaTouchTone®phone,youcanreceiveorsendmessagesfromanylocation
throughyourvoicemailbox.Ifyouarebusyinyourofficeorawayonabusiness
trip,customers,vendors,orotheremployeescanleaveyoudetailedmessagesin
yourvoicemailbox.Sincethemailboxispassword‐protected,thesemessagesare
completelyconfidential.

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Emerald ICE Flash Voice Mail User Guide 1-3
1 Introduction
Document Overview
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Thisdocumentisisarrangedinthefollowingsections:
Chapter1:Introduction‐thischapterdescribestheoverallcapabilitiesofthesystem
includingSystemCapabilities,BasicOperation,andanoverviewofthisdocument.
Chapter2:LearningtheSystem–thischapterprovidesdescriptionsoftheuseofthe
* key,the#key,interruptingpromptsandhowtousethisguide.
Chapter3:GettingStarted–thischapterprovidesinstructionsonhowtoaccess
mailboxesanddisconnectingfromthesystem.
Chapter4:BasicOperations–thischapterprovidesinstructionsonhowtoreview
messagesandoptionsafterreviewing,playbackoptions,skippingmessages,
replayingmessages,savinganddeletingmessagesandreplyingtomessages.
Chapter5:MessageInformation‐thischapterdescribeshowtolistentomessage
informationsuchastimeanddateofdeliveryandsendingcopiestoothersinthe
Voicemailsystem.
Chapter6:AdditionalOperations‐thischapterprovidesinstructionsonhowto
changeyourmailboxgreeting,reviewyourgreeting,deleteyourgreeting,record
yourname,andhowtorecord,reviewanddeleteatemporarygreeting.
Chapter7:AdvancedFeatures–thischapterprovidesinstructionsonusingthe
PriorityandConfidentialfeatures.
Chapger8:Passwords‐thischapterprovidesinstructionsonchangingpasswords.

1-4 Emerald ICE Flash Voice Mail User Guide
Introduction
1
Document Conventions
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Thismanualusesseveralconventionstoconveyinformationmoreclearlytothe
reader.ItisrecommendedthattheconventionsshownbelowinTable1bereviewed
andunderstoodbeforecontinuing.
Table 1. Document
Conventions
Convention Purpose
NormalUsedforbodytextthroughoutthemanual.
Normal,italicUsedindescribingactualvoiceprompts.
Bold,italictypeUseformenuitems,formnamesoritems.
Normal,boldUsedtoindicatekeystrokes,filenames,devicenames,
etc.
PressMeanstopressaspecifickey.(e.g.pressESCmeans
topressandreleasetheEscapekeyonce.)
EnterMeanstotypethespecifiedinformationandthen
pressENTER(e.g.enterTEST.TXTmeanstype
TEST.TXTonthekeyboardandpressENTER.)
NOTEIndicatesaninformationalnoteassociatedwitha
procedure,actionoritem.
KeystrokeKeys(i.e.1,9 e)Indicatesakeystrokefromakeyboard.
Applicable Documents

Thefollowingdocumentsshouldbeavailable.
EmeraldICEFlashVoiceMailInstallationManual


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Emerald ICE Flash Voice Mail User Guide 2-1
2 LearningtheSystem
2
2 L
Le ea ar rn ni in ng g t th he e S Sy ys st te em m
Thebestwaytolearnhowtousethesystemistoexperiment.Noactionsthatyou
takecandamagethesystem.Itisrecommendedthatyoulearntheoperationofthe
systembysendingmessagestoyourself.Accessthepersonaloptionsandchange
them.Changesarenotpermanentexceptwhendeletingamessage.
Thesystemisprogrammedtorespondwhenanyofthetwelvetelephonekeysare
pressed.Ifnokeyispressedinresponsetoaprompt.Thesystemrepeatsthecaller’s
options.Ifthereisstillnoresponse,thesystemautomaticallytransfersacallernot
withintheVoiceMailsystemtoanattendantorpolitelydisconnectsthecall.
Thesystemcountsthenumberoferrors(incorrectkeypresses)thatacallermakes.If
thecountexceedsacertainnumber(usually3)thecallerispolitelydisconnected.
Thesystemdoesthistoallowasmanycallersonthesystemaspossible.
The*Key

Press*wheneveryouwanttocancelwhatyouaredoing.
Pressing*allowsyoutoskippersonalgreetingsandintroductoryprompts.Itgets
youdirectlytotherecordingtone.
Whilelisteningtoaprompt,press*toʺbackupʺtothepreviousmenu.Atthe
MainMenu,press*todisconnect.

2-2 Emerald ICE Flash Voice Mail User Guide
LearningtheSystem
2
The#Key

Press#wheneveryouwanttocompleteastep,orsendamessage.
Press#twicetoskipamessage.
#canalsobeusedtodenotetheendofavariablelengthnumberlikeapassword.
Thiskeepsthesystemfromhavingtowaittodetermineifyouarefinishedentering
digits.
Interrupting the Prompts - Dial Ahead Function

Youcaninterruptmostpromptsifyouknowwhatyouwanttodo.Youcaneven
enterseveralcommandsatonce.
How to Use this Guide

Thisguidegivesyoueasy‐to‐followinstructionsonhowtogetthemostfromthe
featuresofthesystem.Itisdividedintoseveralsections.Tostartusingthesystem
quickly,readthroughChapter3‐GettingStartedandChapter4‐BasicOperation.
Afteryouhavepracticedusingthesystemforashortwhile,readtheremainderof
thisguidetolearntheotherfeaturesandcapabilitiesofthesystem.


Emerald ICE Flash Voice Mail User Guide 3-1
3 GettingStarted
3
3 G
Ge et tt ti in ng g S St ta ar rt te ed d
Accessing Your Mailbox

CalltheVoiceMailsystembypressingyourdedicatedVoiceMailkeyonyourphone
ordialtheVoiceMailsystemhuntgroupnumber:253.Thehuntgroupnumberisa
numberassignedbyyouradministratorinsystemconfigurationsothatuserscan
dialdirectlyintotheVoiceMailsystemandaccessthefeatures.
Ifyouhearthesystemgreeting,press#andyourmailboxnumber.Withsome
telephonesystemsthisstepwillnotberequired.Youwillautomaticallyberoutedto
yourownmailbox.
Whenprompted,enteryourpassword.Thesystemwillthentellyouhowmanynew
andhowmanysavedmessagesyouhaveinyourmailbox.ThemailboxMainMenu
isthenplayed.
Disconnecting from the System

Whenyouhavefinishedusingthesystem,press*untilthesystemsays,ʺHanging
upnow.Goodbye.ʺ
Ifafterpressing1youattempttodisconnectwhiletherearenewmessagesinyour
mailbox,thesystemplaysamessage,“Themailboxisnotempty.ʺYouarethen
returnedtothemailboxMainMenu.Press1ifyouwishtolistentothenew
message.Press**tohangup.

3-2 Emerald ICE Flash Voice Mail User Guide
GettingStarted
3


Emerald ICE Flash Voice Mail User Guide 4-1
4 BasicOperations
4
4 B
Ba as si ic c O Op pe er ra at ti io on ns s
Reviewing Your Messages

Messagesinyourmailboxcomefromtwoplaces:fromnon‐subscriberswholeave
messageswhileinthetelephoneansweringmodeorfromothersubscribers.
Messagesarepresentedtoyouinthefollowingorder:newmessages,skipped
messages,andsavedmessages.
Afterthelastnewmessagehasbeenpresentedtoyou,thesystemsearchesthe
mailboxtoseeifthereareanyremainingnewmessagestobereviewed.In
particular,ifnewmessagesarriveduringmessagereview,theyarepresentedinthe
sameorderasbeforebutareconsideredʺskipped”.
Toreviewthemessagesinyourmailbox:
Atthemainmenu,press1.Thesystemplaysyourmessages.Aftereachmessageis
reviewed,thesystemaskswhatyouwanttodowiththemessage.Theavailable
optionsare:
1 Replay Repeatstheentiremessage.
2 Save Keepsthemessageinyourmailboxforfuturereference.
3 Delete Allowsyoutodiscardthemessageandalsorequiresthat
youconfirmthedeletionbypressingthe#key.
4 Reply Allowsyoutorecordareplytoamessagesentfromanother
subscriber’smailboxwithasinglekeystroke
5 Message
Information Playsthetimeanddatethatthemessagewassent,and
wherethemessageoriginatedfrom.
6 Send a Copy Allowsyoutoforwardacopyofthemessagetoanother
subscriber.Whenyousendacopy,youhavetheoptionto
sendthecopywithorwithoutintroductorycomments.


4-2 Emerald ICE Flash Voice Mail User Guide
BasicOperations
4
Youmaycancelmessagereviewatanytimebypressing*.Anymessagenot
completelyreviewedandeithersavedordeletedremainsinthenewmessagequeue.
Ifasubscriberforgetstopress* tocancelreviewandjusthangsup,allpartially
reviewedandunheardmessagesalsoremaininthenewmessagequeue.
Playback Controls

Asyoubecomemoreexperienced,youwillwanttocontroltheplaybackofthe
messagesyou’vereceived.Thesystemplaybackcontrolsaredesignedtoprovide
youwithexactlythatflexibility.Forexample,withplaybackcontrols,youcanscan
throughalongmessagetofindaphonenumberwithoutreviewingtheentire
message.Afterdialing1toreviewamessage,youcanpress:
1 Rewindtothebeginningofthemessage.
7 Rewind5seconds.
8 Pauseandrestartthemessage.
9 FastForward5seconds.
# Skiptothenextmessage.

Options while Reviewing

Inadditiontotheplaybackcontrols,youcanpressanyofthereviewingoptionkeys
whilethemessageisplaying.Forexample,youdonʹthavetoreviewtheentire
messagebeforedecidingyouwantmessageinformationortodeletethemessageetc.
2 Savethemessageinyourmailboxforfuturereference.
3 Deletethemessageandconfirmdeletionbypressing#.
4 Replytothemessage.
5 Messageinformation.
6 Sendacopy.



Emerald ICE Flash Voice Mail User Guide 4-3
4 BasicOperations
Skip a Message

Youmayskiptothenextmessagewhilelisteningtoanymessagebypressing#.
Cancel Play of Messages

Youmaycancelmessagereviewbypressing*.Anymessagenotcompletely
reviewedremainsinthenewmessagequeue.Ifasubscriberforgetstopress*to
cancelreviewandjusthangsup,allpartiallyreviewedmessagesalsoremaininthe
newmessagequeue.
Replay a Message

Attheendofamessage(whenthesystempromptswiththeʺAfterReviewingʺmenu)
youcanreplaythatmessageinitsentirety.
1Reviewing→EndofMessage→1→MessageReplays
Save a Message

Ifthemessageneedstobeactedonlater,itmaybesaved.Savedmessagesarekept
inaseparatequeue.Theywillbeplayedafternewmessages.
1Reviewing→2→Messageissaved

4-4 Emerald ICE Flash Voice Mail User Guide
BasicOperations
4
Delete a Message

Ifthemessagedoesnotrequireaction,itshouldbedeleted.Deletingmessageskeeps
themailboxclearandreducestheneedforsystemstoragecapacity.
1Reviewing→3→Delete→#→ConfirmDeletionRequest

Onceamessagehasbeendeleted,itcannotberetrieved.
Reply to a Message

Ausercanreplytoamessagesentfromanothersubscriber’smailboxbydialingone
key.Therefore,subscribersshouldentertheirownmailboxtorecordamessage
beforesendingsothatrecipientsmayconvenientlyreply.
1→4Reply→RecordReply#→MessageAcceptable#→Tosendthe
reply#

Send a Call Directly to Voice Mail

Ausercansendacalldirectlytoanothermailboxasfollows:
X→= →
VoiceMailButton
Dial extension or
DSS Key →Hang Up

t