Tadiran Telecom EMERALD ICE User manual

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Theinformationcontainedinthisdocumentisproprietaryandissubjecttoall
relevantcopyright,patentandotherlawsprotectingintellectualproperty,aswellas
anyspecificagreementprotectingTADIRANTELECOM,INC.(hereinreferredtoas
the“Manufacturer”)rightsintheaforesaidinformation.Neitherthisdocumentnor
theinformationcontainedhereinmaybepublished,reproducedordisclosedtothird
parties,inwholeorinpart,withouttheexpress,prior,writtenpermissionofthe
Manufacturer.Inaddition,anyuseofthisdocumentortheinformationcontained
hereinforanypurposesotherthanthoseforwhichitwasdisclosedisstrictly
forbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomake
changesinequipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.
However,noresponsibilityisassumedbytheManufacturerfortheusethereofnor
fortherightsofthirdpartieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceofthe
Manufacturerʹsproduct(s)areforinformationalpurposesonlyandarenot
warrantiesoffutureperformanceeitherexpressorimplied.TheManufacturerʹs
standardlimitedwarranty,statedinitssalescontractororderconfirmationform,is
theonlywarrantyofferedbytheManufacturerinrelationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyis
grantednorliabilityassumedinrelationtheretounlessspecificallyundertakeninthe
Manufacturerʹssalescontractororderconfirmation.Informationcontainedhereinis
periodicallyupdatedandchangeswillbeincorporatedintosubsequenteditions.If
youhaveencounteredanerror,pleasenotifytheManufacturer.Allspecificationsare
subjecttochangewithoutpriornotice.
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© Copyright by TADIRAN TELECOM, INC., 2005
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
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Emerald ICE Flash Voice Mail User Guide Record of Revisions
ROR
Record of Revisions
Catalogue Number Release Date Supercedes Comments
InitialReleaseAugust12,2003 
RevisionADecember5,2005August12,2003Added
material
resultingfrom
v27asoftware
release.
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Emerald ICE Flash Voice Mail Mailbox Owner’s Guide Table of Contents

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Emerald ICE Flash Voice Mail User Guide Table of Contents
TOC
Table of Contents
1 INTRODUCTION.................................................................................................................................1-1
2 LEARNING THE SYSTEM.................................................................................................................2-1
3 GETTING STARTED............................................................................................................................3-1
4 BASIC OPERATIONS .........................................................................................................................4-1
5 MESSAGE INFORMATION...............................................................................................................5-1
To Send a Message ...............................................................................................................................5-2
6 ADDITIONAL OPERATIONS............................................................................................................6-1
To Change Your Mailbox Greeting...........................................................................................................6-2
To Review Your Mailbox Greeting............................................................................................................ 6-2
To Delete Your Mailbox Greeting.............................................................................................................6-3
To Record Your Name............................................................................................................................6-3
To Record A Temporary Greeting............................................................................................................6-4
To Review Your Temporary Greeting.......................................................................................................6-4
To Delete Your Temporary Greeting.........................................................................................................6-5
7 ADVANCED FEATURES....................................................................................................................7-7
To Send a Message Marked “Priority” ......................................................................................................7-7
To Send a Message Marked “Confidential” ...............................................................................................7-8
To Send a Message Marked “Priority” and “Confidential”............................................................................7-8
8 PASSWORDS........................................................................................................................................8-1
To Change Your Password .....................................................................................................................8-1

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Emerald ICE Flash Voice Mail User Guide LIST OF FIGURES
LOT
List of Tables
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Table1.DocumentConventions ............................................................................................ 1‐4
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Table of Contents Emerald ICE Flash Voice Mail User Guide 
TOC

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Emerald ICE Flash Voice Mail User Guide 1-1
1 Introduction
1
1 I
In nt tr ro od du uc ct ti io on n
TheEmeraldICEVoiceFlashVoiceMailisapowerful,compactvoiceprocessing
systemthatusesstate‐of‐the‐artDigitalSignalProcessinghardwareandsoftware,
interfacedwiththeEmeraldICEcompactcommunicationsplatform.
Allvoiceprocessingusesdigitalvoiceprocessingchipsfortheutmostinvoiceclarity
andreliability.
Thiscompact,high‐performance,solid‐statevoiceprocessingsystemhasbeen
designedtoprovidetoday’sbusinesswithafeature‐richsystemenablingsmall
companiestoprojecttheimageofamuchlargercompany.Sincealargemajorityof
alltelephonetransactionsrequireonlyone‐waycommunications,thevoicemail
functioncontributestostreamliningbusinesscommunications.
Thepurposeofthismanualistoprovideinstructionsforprogrammingusingthe
SystemAdministrator’sMailbox.
Programmingisperformedthrougheitheraseriesofeasy‐to‐followmenusaccessed
fromHyperTerminalonaPCorbytheSystemAdministrator’sMailbox.Refertothe
EmeraldICEFlashVoiceMailInstallationManualforinstructionsontheprogramming
performedonaPC.

1-2 Emerald ICE Flash Voice Mail User Guide
Introduction
1
Capabilities
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Thebasicsystemincludestheabilityto:
Sendmessagesintelephoneansweringandvoicemailmode.
Sendcopiesofmessages.
Sendmessagestomultipledestinations.
Obtainasummarycountofmessageswaitingforreview.
Delete,reply,save,orskipamessage.
Receivemessageinformationindicatingthedate,time,andsenderinformation,if
available.
Changerecordedname,personalgreeting,andpassword.
Inaddition,thesystemprovides:
Playbackcontrolswhensendingorreviewingmessages.
Atemporarygreeting.
Inordertosimplifymessagestorage,twoqueuesareused.Thenewmessagequeue
storesallmessageswhichhavenotbeenreviewedbythesubscriber.Thesaved
messagequeueisusedtostorealreadyreviewedmessagesforfutureaction.
Asmessagesarerecorded,theyneedtobestoredinsuchawaythattheycanbe
retrievedefficiently.Thesystemstoresmessagesinmailboxes.
Users,orsubscribers,areassignedmailboxnumbersfor
theirprivateuse.Eachmailboxisprotectedbyauser‐definedpassword.Thus,
subscribersaretheonlyoneswhocanretrievemessagesleftintheirmailboxes.
Morethanonepersoncanusethesystematthesametime.Eachportallowsone
useraccesstothesystem.Aportisapathtothesystem.Forexample,uptoeight
userscouldberecordingorreviewingmessagesatthesametimewithaneight‐port
system.Sincenotalluserswouldbeaccessingthesystematthesametime,many
userscanbesupported.Usercommandsarejustonedigitlong.Theydonothaveto
bememorizedsincethesystemisconstantlypromptingusersaboutwhattodo.
ByusingaTouchTone®phone,youcanreceiveorsendmessagesfromanylocation
throughyourvoicemailbox.Ifyouarebusyinyourofficeorawayonabusiness
trip,customers,vendors,orotheremployeescanleaveyoudetailedmessagesin
yourvoicemailbox.Sincethemailboxispassword‐protected,thesemessagesare
completelyconfidential.