Tadiran Telecom SLT User manual

SLT
Single Line Telephone
User Guide
.
The flexible way to communicate
(Version 14.66)

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© Copyrightby TADIRAN TELECOMBUSINESS SYSTEMSLTD., 1993-2004.
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Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
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Table of Contents i SLT User Guide
Introduction........................................................... iii
List of Feature Codes .............................................iv
Account Code (as required) ....................................1
Account Code (Forced)...........................................2
ACD & UCD Groups:.............................................3
Load ID - for ACD Group..................................4
Log-In/Out - for a Single ACD Group...............5
Primary Log-In - for ACD Group ......................6
Release/Resume from All Groups......................7
Release/Resume From a UCD Group ................8
Wrap-Up Code - for ACD Group ......................9
Wrap-Up Time On/Off.....................................10
Auto Set Relocate: ................................................11
Permanent.........................................................11
Temporary........................................................12
Boss Group:...........................................................14
Call Forward ....................................................14
Exclusive Hold.................................................16
Privacy .............................................................17
Break-In ................................................................18
Broker/Consultation/Three-Way Conference Call 19
Call Forward .........................................................21
Caller ID Control ..................................................24
Camp-On: ............................................................. 25
Call Back ......................................................... 25
Off-Hook - Call Waiting/Call Offer ................ 27
Class of Service (COS) Switchover...................... 28
Conference:........................................................... 29
Multiparty ........................................................ 29
Release............................................................. 30
Do Not Disturb (DND) ......................................... 31
Do Not Disturb (DND) Override.......................... 32
Executive Privilege............................................... 33
Flash (Calibrated Opening) On Trunk.................. 34
FlexiCall ............................................................... 35
Follow Me............................................................. 41
Forced Release...................................................... 42
Group Calls (Conference):.................................... 43
Preset Conference Activation .......................... 45
Temporary Conference Activation .................. 46
Joining ............................................................. 47
Addition of Participants................................... 48
Submitting Request to Speak........................... 49
Forced Release of a Participant ....................... 50
Forced Release of an Entire Group Call.......... 51
Hold ...................................................................... 52
Table of Contents

Table of Contents (cont.) ii SLT User Guide
Hot Line (Immediate/Delayed).............................53
Individual Remote System Services (Freedom) ... 54
Last Number Redial.............................................. 62
Making Calls: External and Internal..................... 63
Malicious Call Trace ............................................64
Malicious Call Trace Printout............................... 65
Message: ............................................................... 66
Answering........................................................ 66
Living/Cancellation ......................................... 67
Night answer (Central Bell/UNA Pickup)............ 68
Page_Q.................................................................. 69
Paging: .................................................................. 70
Public Address................................................. 70
Voice (To Single FlexSet) ............................... 71
Zone (To FlexSet Group) ................................72
Park....................................................................... 73
Passcode................................................................ 74
Phone Dial Lock ................................................... 75
Pickup: Group, Directed ....................................... 76
Receiving Calls..................................................... 77
Relay (Accessory)................................................. 78
Reminder .............................................................. 79
Room Status.......................................................... 81
Saved Number/Repeat Number ............................82
Second Party’s Speaker Status..............................83
Security Line......................................................... 84
Series Call.............................................................85
Silent Monitor:......................................................86
1-Way Splitting................................................87
2-Way ..............................................................88
Speed Dialing: ......................................................89
Programming Private Library ..........................89
Using Private and Public Libraries ..................91
Stop Dial ...............................................................92
Transfer................................................................. 93
Waiting Calls Receiving ....................................... 94
Wakeup ................................................................. 95
Whisper Page:.......................................................97
Activation ........................................................97
Receiving .........................................................98
Turning On/Off................................................99
Appendix A - Glossary ......................................A-1
Appendix B - Tones ...........................................B-1
Appendix C - Dial Tone Pad - Feature Codes ...C-1
Table of Contents (cont.)

Introduction iii SLT User Guide
Welcome to the Coral System. Much thought has gone into making this system flexible and easy to use. The
Coral allows your standard telephone to be tailored to the requirements of both you and your company.
This user guide provides a full description of the capabilities and operation of the standard telephone when
connected to the Coral. Although the features provided by the Coral system are large in number their operation is
straightforward and user friendly.
Many of the Coral features, which have been assigned during initial installation, are provided on an individual
extension (station) basis. Feature allocation may also be changed to suit a changing working environment.
Not every feature code in this guide is likely to have been installed in your system or extension. Check with your
system manager for a list of the features actually installed.
This Guide is organized alphabetically. The Table of Contents also doubles as an index to the various features
that the Coral supports for standard telephones. Use of this guide is straightforward, with each feature listed
separately. Certain features have various user options. In this case all of the options are listed under the major
feature name; examples of this are ACD & UCD Groups, Boss Group and Speed Dialing.
Introduction

List of Feature Codes iv SLT User Guide
Feature Code No. Feature Code No.
Account Code..........................................................#1990
ACD & UCD Groups:
Load ID (for ACD Group) .......................................#1973
Log-In/Out (for single ACD Group) ........................#1974
Primary Log-In (for ACD Group)............................#1442
Release/Resume From All ACD/UCD Groups.......#1975
Release/Resume From a Single UCD Group........#1991
Wrap-Up Code (ACD Group).................................#1977
Wrap-Up Time (ACD/UCD) On/Off........................#1976
Activation Code 9...................................#11, #
 1, or  1
Boss Group:
Call Forward All Calls...............................................#168
Call Forward All Calls External ............................#17707
Call Forward Busy....................................................#167
Call Forward Busy External................................ #17706
Call Forward No Answer..........................................#169
Call Forward No Answer External....................... #17708
Call Forward Timed................................................#1984
Call Forward Timed External .............................. #17709
Exclusive Hold .........................................................#187
Privacy............................................................#186 or #6
Break-In...........................................................Hookflash 3
Broker/Consultation/Three-Way Call...................Hookflash
Call Forward:
All Calls............................................................ #141 or #8
All Calls External .................................................. #17702
Busy...........................................................................#140
Busy External....................................................... #17701
No Answer.................................................................#142
No Answer External.............................................. #17703
Busy/No Answer.............................................. #147 or #2
Busy/No Answer External..................................... #17705
Timed.......................................................................#1985
Timed External ......................................................#17704
Caller ID Control.......................................................#1444
Camp-On Call Back................................Hookflash2,#176
Camp-On Off-Hook (Call Waiting/Call Offer)...Hookflash 8
Cancellation Code 8................................#10, #
 0, or  0
Class of Service (COS) Switchover............................#149
The following feature codes are the default feature codes for all Coral systems. Your Coral system may
employ different feature codes. See your system administrator for the correct feature codes. An arrow (→)
between two sets of numbers indicates a range of code numbers available for operating that particular feature,
for example 5600→5849.
List of Feature Codes

List of Feature Codes (cont.) v SLT User Guide
Feature Code No. Feature Code No.
Conference:
Multiparty.....................................................7098→7099
Release..................................................................#1983
Do Not Disturb (DND)................................................#145
Do Not Disturb, Override................................Hookflash 3
Executive Privelege...................................................#170
Flash (Calibrated Opening) On Trunk........................#150
FlexiCall:
FlexiCall All..........................................................#17710
FlexiCall Internal..................................................#17711
FlexiCall External.................................................#17712
Placing a new call.....................................................
 1
Call transfer...............................................................
 2
Call divert to Coral station.........................................
 3
Enabling Voice Mail (IVR) commands.......................
 4
Call divert to desk phone..........................................
 5
Group Calls ...................................................5600→5849
Add-On (Temporary) Group Call............................#1449
Forced Release of an Entire Group Call................#1447
Forced Release of a Participant.............................#1446
Hold..................................................................#171 or #4
IRSS (Freedom)......................................................#17714
Placing a new IRSS call ..............................................
 1
Call transfer .................................................................
 2
Call divert to Coral station ...........................................
 3
Enabling Voice Mail (IVR) commands ..........................
 4
Last Number Redial...........................................
 or #143
Malicious Call Trace on/off........................................#1740
Malicious Call Trace Printout ....................................#1741
Message:
Answering........................................................ #175 or #5
Leaving....................................... Hookflash 5, #175 or #5
Cancellation.............................................................#1440
Night Answer (Central Bell/UNA Pick Up)......... #192or78
Page _Q..........................................................7060→7069
Paging:
Public Address...............................................7074→7079
Voice (To Single FlexSet)............ Hookflash 6, #191 or #3
Zone (To FlexSet Group)................................. 7300-7309
Park.......................................................... #183 or 79 or #7
Passcode....................................................................#179
Phone Dial Lock..........................................................#148
Pick Up, Group.................................................. #181 or 76
Pick Up, Directed .............................................. #180 or 77
List of Feature Codes (cont.)

List of Feature Codes (cont.) vi SLT User Guide
Feature Code No. Feature Code No.
Relay (Accessory).........................................7086→7091
Reminder...................................................................#172
Room Status ...............................................#7026→7041
Saved Number/Repeat Number.......................#196 or #9
Security Line .........................................................#17700
Series Call................................................Hookflash #195
Silent Monitor:
1-Way (Split)..........................................................#1448
2-Way................................................Hookflash 9, #1981
Speed Dialing: Programming Private Library............#193
Stop Dial..........................................................................#
Transfer .............................................................Hookflash
Wakeup .....................................................................#173
Whisper Page:
Activation ...............................................................#1744
Receiving: Turning On/Off......................................#1745
List of Feature Codes (cont.)

Account Code (as required) 1 SLT User Guide
Account Code (as required) #1990
When your company is equipped with a Call Accounting system, call statistics are printed through the Station Message
Detailed Records (SMDR) report. The Call Accounting System is defined system-wide and among the various types of
statistics that the report gives is cost monitoring or pulse metering, which can be assigned to a particular client account
number. The printout includes the call’s date and time. When activated, the Account Code is useful in facilitating billing
by individuals, regardless of set used to call, or by client account.
To activate Account Code from idle:
1. Lift handset.
2. Dial Account feature code #1990.
3. Listen for the distinctive dial tone.
4. Dial the account number.
5. Listen for the distinctive dial tone.
6. Dial the external line code. (Last Number Redial code, Saved Number code or Speed Library number can also be
used.)
7. Dial outside number.
To activate during an incoming or outgoing call:
1. Hookflash.
2. Dial Account feature code #1990.
3. Listen for the distinctive dial tone.
4. Dial the account number.
5. Listen for the confirmation tone.
6. Continue the call or hang up.
Note: Depending upon your system definition up to 16 digits are available for Account Numbers. Only one account
number entry is allowed per call. Any additional numbers will be refused and the reorder tone heard.

Account Code (Forced) 2 SLT User Guide
Account Code (Forced)
The following steps are taken when dialing from idle if the Forced Account Code feature is used:
To make external calls:
1. Lift handset.
2. Dial external line code.
3. Dial account number.
4. Dial external number.
To redial the last number:
1. Lift handset.
2. Dial feature code #143 or press
 .
3. Dial account number.
To redial saved number:
1. Lift handset.
2. Dial Saved Number feature code #196.
3. Dial account number.
To dial a Speed Dial Public or Private Library Number:
1. Lift handset.
2. Dial a Speed Call library number.
3. Dial account number.
Note: Should you dial a wrong account number when VFAC is installed in your system, the reorder tone will be heard
followed by disconnect.