Tadiran Telecom FlexSet-IP 280S User manual

FlexSet-IP
280S
User Guide
.
(FlexSet Version 3)
(Coral Version15.5)
.
Creating a new world of IPportunities

© Copyright by TADIRAN TELECOM LTD., 2002-2007.
All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.
The information contained in this document is proprietary and is subject to all relevant copyright, patent and
other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM
LTD.'s (herein referred to as the "Manufacturer") rights in the aforesaid information. Neither this document nor
the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part,
without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the
information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or
specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is
assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any
way by the use thereof.
Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for
informational purposes only and are not warranties of future performance, either express or implied. The
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warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed
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Information contained herein is periodically updated and changes will be incorporated into subsequent editions.
If you have encountered an error, please notify the Manufacturer. All specifications are subject to change
without prior notice.

Table of Contents TOC-1 FlexSet-IP 280S User Guide
Table of Contents
Introduction..................................................................................................................... 1
Conventions............................................................................................................. 2
Related Documentation........................................................................................... 3
FlexSet Overview ............................................................................................................ 4
Front View ............................................................................................................... 4
Bottom, Side and Rear View ................................................................................... 5
PC Connection ........................................................................................................ 6
Component Descriptions ......................................................................................... 7
Handset Hook and Telephone Number ................................................................... 9
Desk Elevation at 28º ............................................................................................ 10
Desk Elevation at 60º ............................................................................................ 11
Wall Mounting........................................................................................................ 12
Using the Display Panel ........................................................................................ 13
Using the Fixed and Navigator Keys ..................................................................... 14

Table of Contents TOC-2 FlexSet-IP 280S User Guide
Operating the FlexSet................................................................................................... 15
Overview................................................................................................................ 15
Using the Telephony Features .............................................................................. 16
Using the System Defined Fixed Keys .................................................................. 17
Second Party Speaker Status ............................................................................... 18
Using the Speakerphone or Headset .................................................................... 19
Volume Adjustment ............................................................................................... 24
Ring Adjustment .................................................................................................... 25
Making Calls .......................................................................................................... 27
Making Internal Calls............................................................................................. 28
Making External Calls............................................................................................ 36
Receiving and Answering Calls............................................................................. 43
During Idle ............................................................................................................. 45
Return Calls........................................................................................................... 50

Table of Contents TOC-3 FlexSet-IP 280S User Guide
Station Telephony Features......................................................................................... 53
Overview................................................................................................................ 53
Account Code........................................................................................................ 54
ACD and UCD Hunt Groups.................................................................................. 56
Activation Code ..................................................................................................... 60
Auto Set Relocate.................................................................................................. 61
Auto Set Relocate: Permanent.............................................................................. 62
Auto Set Relocate: Temporary .............................................................................. 63
Boss Groups.......................................................................................................... 64
Boss Groups: Using............................................................................................... 65
Boss Groups: Privacy............................................................................................ 66
Boss Groups: Exclusive Hold ................................................................................ 67
Boss Groups: Call Forwarding............................................................................... 68
Call Forwarding / Follow Me .................................................................................. 70
Call Log ................................................................................................................. 74
Call Pickup............................................................................................................. 77

Table of Contents TOC-4 FlexSet-IP 280S User Guide
Caller ID Control.................................................................................................... 78
Calls Waiting: Receiving........................................................................................ 79
Camp On (Call Back)............................................................................................. 81
Cancellation Code ................................................................................................. 83
Canned Messages................................................................................................. 84
Conference (Multi-Party) Calls .............................................................................. 86
Conference Calls: Meet Me ................................................................................... 87
Conference Calls: Conference Multi-Party Lock.................................................... 88
Conference Calls: Conference View/Release ...................................................... 89
COS Switchover .................................................................................................... 90
Directory ................................................................................................................ 91
Divert Call.............................................................................................................. 97
Do Not Disturb (DND)............................................................................................ 98
ELA (Extension Line Appearance) ...................................................................... 100
ELA Group Line Keys: Programming .................................................................. 101
ELA Groups: Using.............................................................................................. 103

Table of Contents TOC-5 FlexSet-IP 280S User Guide
ELA Groups: Privacy ........................................................................................... 105
ELA Groups: Exclusive Hold ............................................................................... 106
Executive Privilege .............................................................................................. 107
FlexiCall............................................................................................................... 108
Freedom .............................................................................................................. 113
Group Calls.......................................................................................................... 114
Group Calls: Preset Conference Activation ......................................................... 117
Group Calls: Temporary Conference Activation .................................................. 118
Group Calls: Joining ............................................................................................ 119
Group Calls: Adding Participants (when not part of the Call) .............................. 120
Group Calls: Adding Participants (by Group Operator) ....................................... 121
Group Calls: Submitting Request to Speak......................................................... 122
Group Calls: Controlling Permission to Speak .................................................... 123
Group Calls: Forced Release of a Participant ..................................................... 124
Group Calls: Forced Release of an Entire Group Call......................................... 125
Headset Only....................................................................................................... 126

Table of Contents TOC-6 FlexSet-IP 280S User Guide
Help: Requesting................................................................................................. 127
Help: Answering .................................................................................................. 128
Hold ..................................................................................................................... 129
Individual Remote System Services (IRSS) - Freedom....................................... 130
Malicious Call Trace ............................................................................................ 137
Messages: Options.............................................................................................. 138
Mute Microphone................................................................................................. 141
Page Queue ........................................................................................................ 142
Paging: Announcing, Public Address .................................................................. 146
Paging: Voice Paging .......................................................................................... 147
Paging: Zone Page.............................................................................................. 149
Park ..................................................................................................................... 150
Phone Lock.......................................................................................................... 152
Programming: Feature Keys................................................................................ 153
Programming: Button Labeling............................................................................ 160
Recording a Call.................................................................................................. 163

Table of Contents TOC-7 FlexSet-IP 280S User Guide
Redial .................................................................................................................. 164
Relay (Accessory) .............................................................................................. 167
Reminder............................................................................................................. 168
Room Status........................................................................................................ 169
Series Call ........................................................................................................... 171
Silent Monitoring.................................................................................................. 172
Speed Dialing: Private Library ............................................................................. 175
Speed Dialing: Using Private and Public Libraries .............................................. 179
Touch-Tone Dialing (DTMF) for Other Common Carriers (OCC)........................ 180
Transfer (Xfer) ..................................................................................................... 181
Transfer: Broker/Consultation/3-Way Conference Call ....................................... 185
Wakeup ............................................................................................................... 189
Whisper Paging ................................................................................................... 191

Table of Contents TOC-8 FlexSet-IP 280S User Guide
Attendant Features ..................................................................................................... 193
Available Functions ............................................................................................. 193
Call Forward ........................................................................................................ 196
Canned Messages............................................................................................... 198
Malicious Call Trace ............................................................................................ 201
Room Status........................................................................................................ 202
WakeUp............................................................................................................... 204
Call Charge.......................................................................................................... 206
Station Setup Features........................................................................................ 208
System Features ................................................................................................. 211
Trunk Setup Features.......................................................................................... 217
Setup............................................................................................................................ 222
Overview.............................................................................................................. 222
Coral Telephony Features ................................................................................... 223
User Definitions Menu ......................................................................................... 229
System Definitions Menu..................................................................................... 234

Table of Contents TOC-9 FlexSet-IP 280S User Guide
Appendix A: Glossary ................................................................................................ 329
Appendix B: Tones ..................................................................................................... 334
Appendix C: LED Indications (Programmable Keys) .............................................. 337
Appendix D: ISDN Cause Numbers........................................................................... 338
Appendix E: Troubleshooting ................................................................................... 344
Index: Soft Keys and Feature Codes ........................................................................ 346

Introduction 1 FlexSet-IP 280S User Guide
Introduction
The FlexSet-IP 280S or Terminal with soft keys meets all your telephony and office needs. It combines the ability to
communicate with the IP world with the solid dependability and high level of functionality available from the Coral. It can be
used in a typical office environment or can connect to the Coral via the IP environment from an external location, enabling
telecommuting without losing the benefits of the Coral’s rich features.
The benefits you receive from working with the FlexSet will become an invaluable part of your work environment. While the
technology employed in the FlexSet is state of the art, using the telephone is simple and straightforward. You will
immediately appreciate the easy to reach soft keys. Depending on the state of the telephone, the display automatically changes
to provide you with the appropriate options.
The FlexSet-IP 280S or Terminal with soft keys is a fully functional keyset that meets all your telephony and office needs. It
combines the ability to communicate with the IP world with the solid dependability and high level of functionality available
from the Coral.
Many of the feature options, which have been assigned during initial installation, are provided on an extension (station) basis.
Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your
system administrator. Not every feature in this guide may have been installed in your system, or at your extension. Check with
your system administrator for a list of the specific features installed. This User Guide provides a full description of the
capabilities and operation of the FlexSet-IP 280S (Version 3 and later) terminals.
The main section of this guide is organized according to the two distinct feature types – Station Features and Attendant
Features. The appendices, located at the end of this guide, give basic explanations of special terms and operations used
throughout the guide, and are useful to consult for a fuller explanation of telephony terms.

Introduction 2 FlexSet-IP 280S User Guide
Conventions
Conventions
The following typographical conventions are used throughout this guide.
Example Description
Icons are used to represent the actual fixed and navigator keys.
See page 14 and page 8 for a complete listing.
[AutRdl] Soft key names appear in a clear distinctive box.
See page 253 for a complete listing.
HOLD Emphasized (bold) text indicates system-defined fixed keys or Direct Station
Selection (DSS) user programmable keys.
See page 17 for a complete listing.
Press [St/Rm#] and enter the
station/room number, or scroll
through the list using .
The scroll icon ( ) indicates that the following soft keys (when available)
can be used to scroll through lists: [Next], [Prev], [FastUp], [FastDn], [PortUp], [PortDn].
You can also use the and buttons to scroll through lists.
“See Ring Adjustment” Text in italics refers you to another section of the guide or to other Coral
system manuals. The blue font indicates that this is a clickable cross-
reference link. Italicized text is also used for notes.
EXCLUSIVE HOLD Text in Courier font indicates a display message
ESC

Introduction 3 FlexSet-IP 280S User Guide
Related Documentation
Related Documentation
• Attendant Console User Guide
• FlexSet 280, 280D, 280D-Z, 120, 120D and 120L User Guide
• Program Interface and Database Reference Manual (Version 15.5)
• Terminal Equipment (FlexSet) Installation Manual
• Coral Voice over IP (VoIP) Installation Manual

FlexSet Overview 4 FlexSet-IP 280S User Guide
Front View
FlexSet Overview
Front View
Volume buttons
Ring and
Message waiting lam
p
5 soft keys
4 fixed keys
Removable Faceplate
Dial pad
(key pad)
Handset
Loudspeaker,
voice announcer,
electronic ringer
22 user programmable
keys with LED indicators
for dial number or
telephony features
Di
sp
l
ay pane
l
,
3 lines, 40 characters each
Navigator keys
4 system defined (fixed)
keys, (
identical function to all
ke
y
sets in the s
y
stem
)
programmable,
Microphone

FlexSet Overview 5 FlexSet-IP 280S User Guide
Bottom, Side and Rear View
Bottom, Side and Rear View
Rear view
Bottom view
RJ-45 jack to P
C
(or next FlexSet-IP 280S)
RJ-45 jack to LAN
(or previous FlexSet-IP 280S)
Left side vie
w
DC
Power Supply
(24 to 36 VDC)
#1
Handset
Connection
#2
Headset
Connection
LAN
PC
+
-

FlexSet Overview 6 FlexSet-IP 280S User Guide
PC Connection
PC Connection
LAN
PC
Flex
S
et-IP 2
80S
External
power supply

FlexSet Overview 7 FlexSet-IP 280S User Guide
Component Descriptions
Component Descriptions
The following table defines controls, buttons and keys found on the FlexSet.
Component Description
Dial Pad (Key Pad) Digit buttons used for dialing phone numbers or extension numbers.
FlexSet Display The display is composed of three lines: System lines (1st and 2nd lines), and function options (on 3rd
line) according to FlexSet status. See Using the Display Panel on page 13.
Handset Works as typical phone handset.
Headset Non-manufacturer headset purchased by customer (see page 18, page 23, and page 224).
Hook Switch On-hook or off-hook for handset.
Handset Latch Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.
Loudspeaker Output sound device used in hands free operation, paging and ringing.
Microphone Input sound device used in hands free operation.
Ring and Message
Waiting Lamp
Lamp flashes at a slow rate, indicating that a message is waiting.
Lamp flashes at a faster rate (to the beat of the ring) when the phone is ringing.

FlexSet Overview 8 FlexSet-IP 280S User Guide
Component Descriptions
Programmable
Keys (DSS)
Provides a shortcut to a string of dial commands or telephone number, by using a pre-defined key,
known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial commands, this
can be done by pressing the programmed key.
Several dial commands, in a series, may be programmed into one DSS key - useful for one-button
speed dialing, voice response and voice mail system access, and other complex dialing patterns.
Features keys can be programmed exactly as they are programmed in the FlexSet 280D and 120D
series keysets.
There are 22 user programmable keys on the FlexSet-IP 280S A red LED lights when a key is
activated. See Programming: Feature Keys on page 153.
System-defined
Keys
Four system-wide programmed keys (market dependent) for basic features: SPKR, LOOP (used as
LINE key), Xfer and Hold (see page 17).
Fixed keys and (see Using the Fixed and Navigator Keys on page 14).
Navigator Keys
and
Up/down, right/left arrows used to move from one option to another on
the display. Used for selecting without choosing or activating the option. See Using the Fixed and
Navigator Keys on page 14.
Soft keys Located below the display panel, keys used to directly activate the feature option. See Using the
Telephony Features on page 16.
Volume Buttons Adjust the volume (see Volume Adjustment on page 24) of the following components:
• Ringer - from idle or while the phone is ringing (see Ring Adjustment on page 25)
• Speaker/Handset/Headset - during a conversation (see Using the Speakerphone or Headset on
page 19)
Component Description
ENTER ESC
ABC
MENU

FlexSet Overview 9 FlexSet-IP 280S User Guide
Handset Hook and Telephone Number
Handset Hook and Telephone Number
Place Telephone
Number here
(plastic cover)
Handset
Off-Hook
Removable Handset
On-Hook