Talkaphone Etp-500 series User manual

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 1of 23 Rev. 3/16/2017

ETP-500 Series Analog Call Stations

Installation & Operation Manual

v1.2

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 2of 23 Rev. 3/16/2017

Contents

Introduction.............................................................................................................................. 3

What Is in the Box ................................................................................................................... 3

Technical Requirements .......................................................................................................... 3

Quick Programming Guide....................................................................................................... 5

Detailed Programming Information: Before Programming ........................................................ 5

General Programming Instructions .......................................................................................... 5

Access Codes.......................................................................................................................... 6

Primary & Secondary Phone Number Codes........................................................................... 6

Speaker and Microphone Codes.............................................................................................. 7

Intelli-Voice Codes................................................................................................................... 7

Phone ID Codes ...................................................................................................................... 7

Auxiliary Device Automatic Activation Codes........................................................................... 8

Operation Codes ..................................................................................................................... 9

PBX/Timing Configuration Codes ............................................................................................ 9

General Information............................................................................................................... 12

Calling the Phone from the Guard Station.............................................................................. 12

Answering Emergency/Information Phone ............................................................................. 12

Using a Talkaphone unit with a PBX system (Mode II & Mode III).......................................... 12

Auxiliary Circuits .................................................................................................................... 13

Intelli-Voice............................................................................................................................ 13

Two Button Models (ETP-500EI, ETP-500EI3) ...................................................................... 13

Keypads (ETP-500ECK, ETP-500NCK)................................................................................. 14

Programming ......................................................................................................................... 14

Operation............................................................................................................................... 14

Quick Programming Guide on Page 5

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 3of 23 Rev. 3/16/2017

1. Getting Started

Introduction

Thank you for your purchase of this Emergency/Information Phone. All Talkaphone equipment is built

with an exceptional standard of quality and should provide years of reliable service.

This manual will guide you through the installation of this unit and provide comprehensive operating

instructions. Please read this instruction manual COMPLETELY before you install this unit.

Once you have installed the unit and are familiar with its operation, store this manual in an accessible

location for future reference.

What Is in the Box

Emergency/Information Analog Call Station

Owner Information Card

Instruction Manual

Six 10-24 Stainless Steel TS-20 Pin-in-Torx screws (part 42935)

You should inspect your emergency/information phone when you open the box for possible

damage in shipment. If it is damaged, or any of the components are missing, contact your

Talkaphone Co. distributor immediately. Do not discard any hardware or packing material before

you are certain you have all the items listed above, and the unit is installed and functioning

correctly.

Technical Requirements

Dedicated* P.O.T.S. type phone company line or Analog PBX line—you must know if your phone is

on a PBX before you begin programming.

If connected to a PBX, your extension must provide:

oat least 24 Volts at 20 mA off-hook (no current is drawn on-hook)

oeither a disconnect pulse (voltage drop at end of call) or 30-seconds of silence after hang-up (no

re-order or howler feature)

If connected to a P.O.T.S. line, there must be no special features, such as hook-flash, call-waiting,

auto-redial when busy or voicemail. If the telephone company has activated any such features or

your phone line is “feature ready", contact them to have these features turned off.

* If you are installing multiple units with a limited number of lines, you should consider using either the Talkaphone EC-2 or EC-8

Consolidator. The EC-2 allows you to connect two Talkaphone phones to a single communication line, while the EC-8 allows you to connect

up to eight Talkaphone phones to a single communication line. Contact your distributor or call Talkaphone Customer Support for additional

information regarding these units.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 4of 23 Rev. 3/16/2017

2. Hardware Installation

Installation should be performed by qualified personnel only in accordance with the National Electrical

Code and other federal, state and local statutes and building codes. Using shielded cable is

recommended to avoid noise, hum, and other operational anomalies.

You will need a TS-20 Pin-in-Torx screwdriver or bit to complete this. If you do not own one, you may

purchase one from your local industrial supply store or from Talkaphone. Contact your Talkaphone

distributor for purchasing information.

Talkaphone model MS-600 Mounting Sleeve is designed to accommodate the ETP-500 Series Analog

Call Stations. Contact your distributor or Talkaphone Co. for more information.

Talkaphone offers several mounting accessories for our outdoor flush mounting phones, ranging from

simple back boxes to towers with pan-and-tilt camera domes. For detailed mounting accessory

installation instructions, consult the literature that accompanies the relevant mounting accessory. Each

phone comes with six (6) TS-20 Pin-in-Torx security screws. If you do not own this type of screwdriver

or bit, you may purchase one at your local industrial supply store or from Talkaphone. Contact your

Talkaphone distributor for purchasing information.

1. Plug the RJ11 connector on the silver cable into an RJ11 receptacle that is connected to the phone

line (Red is ring and green is tip). This is connected to the small 2 pin terminal block located near the

bottom center of the circuit board. This terminal block will pull straight up off the pins to reveal the

labels “R” (for RING) and “G” (for TIP). Typically, the red wire is “R” or RING and the green wire is

“G” or TIP.

2. Connect the green wire to Earth Ground, this is connected to the faceplate using the grounding stud

that is located between the speaker and the button.

3. Your phone has two auxiliary outputs and may have one auxiliary input. The auxiliary outputs are

rated at a maximum of 50 mA at 30V DC or AC. The six (6) pin terminal block located at the top left

corner of the board is for these auxiliary connections.

a. Output 1 is the Red and White wires, these are connected to terminals OUT_1A and OUT_1B

respectively.

b. Output 2 is the Orange and Black wires, these are connected to terminals OUT_2A and

OUT_2B respectively.

c. Input #1 is the Brown and Blue wires, these are connected to terminals IN_A and IN_B

respectively.

To use the auxiliary input feature, contact Talk-A-Phone to request an ETP-AUXIN-KIT at no charge.

4. Place the phone into its mounting accessory and secure with six (6) TS-20 Pin-in-Torx security

screws (included).

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 5of 23 Rev. 3/16/2017

3. Software Programming

Quick Programming Guide

Programming your Talkaphone unit is, in most cases, quite simple. While it is recommended that you

read the complete instructions below before you begin, the following quick guide will serve many

applications. After entering each code you should hear one beep, confirming the acknowledgement of

the command:

1. Call your emergency/information phone. It answers with a series of tones.

2. Enter the default Guard Access Code: *4**.

3. Enter the primary phone number your Talkaphone unit should dial upon activation: *13*[Phone

Number]*.

4. Enter the secondary phone number your Talkaphone unit should dial if the primary number is

busy or does not answer (optional): *23*[Phone Number]*.

5. If the Talkaphone unit will be an extension of a phone system (i.e. on a PBX), enter these three

codes into the Emergency/Information phone, each followed by the acknowledgement beep: *55*,

*18*5*, *14*3*.

6. If you wish to use the Intelli-Voice feature, enter *58* to record a 10 second message. The

Talkaphone unit will beep once before the recording starts and beep the second time at the end

of the message recording. Enter *59* to play back the recorded message.

7. Enter # to hang up the Talkaphone unit.

Detailed Programming Information: Before Programming

There are several questions you must answer in order to program your phone. You may have to

contact the communication manager of the facility to get the answers to some of these questions. You

should write down your answers on the back of this manual for future reference. Before you proceed,

make sure that the phone is on a dedicated line. (If it shares a line with other Call Stations, make sure

you are using an EC-2 or EC-8 Consolidator.) In other words, there must not be any other devices

using this communication line.

1. What is the phone number of the line this phone is connected to? You need to know this, as you

have to call the phone in order to program it.

2. What is the location of the phone? List all pertinent information, such as address, elevator car

number, hallway, etc.

3. Is the phone line a phone company line, or is it an analog PBX extension?

4. What is the primary number the phone should dial upon activation?

5. Is there a secondary number the phone should call in the event that the first number does not

answer or is busy? A secondary number is not required for the phone to function, but is

recommended.

6. If the phone is on a PBX line, is the extension set for “ringdown?”

7. If the phone is on a PBX do you need to dial a prefix, such as 9, first?

8. Are there any devices connected to the auxiliary input or outputs?

9. If you are using either an EC-2 or an EC-8 Consolidator, which port is this phone connected to?

General Programming Instructions

Programming can be done from any standard touch-tone telephone. It is essential to program at least

one telephone number for the Talkaphone unit to operate. After entering any code into the Talkaphone

unit, you should hear a single beep. This indicates that the phone has understood and accepted your

command. Two beeps indicate that the phone did not properly receive a command. After entering the

access code, the order in which codes are entered is irrelevant.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 6of 23 Rev. 3/16/2017

To begin programming, call the Talkaphone unit. Enter the factory set Guard Access Code, *4**. You

are now able to program the features described below.

Access Codes

This unit offers two levels of software security, each with its own password. The Guard Access security

level allows authorized personnel to program the phone and use operational codes. The Master

Access security level allows the system administrator to change the Guard Access and Master Access

Codes, thereby prohibiting unauthorized system access.

If you lose the Master Access Code, you will have no way of changing the Guard Access Code other

than a hardware reset of the unit, which reverts ALL programming to original factory settings (For

instructions see FAQ, p.15).

Command

Function

*3* …[up to 8 digits]*

Master Access Code entry to change Guard Access Code or Master

Access Code (Default Code is *3*12345678*)

*4* …[up to 8 digits]*

Guard Access Code entry for phone programming

(Default Code is *4**)

*10* …[up to 8 digits]*

Programs and stores a new Master Access Code

*11* …[up to 8 digits]*

Programs and stores a new Guard Access Code

*75*

Allow the performance of Operation Codes *25*, *26*, *28*, *29* and

6 WITHOUT the Guard Access Code—See Operation Codes, p.9.

*76*

REQUIRES the Guard Access Code to perform Operation Codes

*25*, *26*, *28*, *29*, and 6 —See Operation Codes, p.9. (default)

Primary & Secondary Phone Number Codes

You must program a primary phone number for the unit to function correctly. You may also program a

secondary phone number. If the first number is busy or does not answer after a specified number of

rings (see PBX/Timing Configuration Codes, p.9), the phone will hang up and try again, this time using

the second phone number if one is programmed, or the first number if no second phone number exists.

It will retry these numbers until the call is answered or the conversation time elapses (see PBX/Timing

Configuration Codes, p.9).

Command

Function

*13* …[up to 18 digits]*

Programs the primary number called by Button #1

*23* …[up to 18 digits]*

Programs the secondary number called by Button #1

*80* …[up to 18 digits]*

Programs the primary number called by Button #2

*81* …[up to 18 digits]*

Programs the secondary number called by Button #2

If your phone has two buttons, the top button is Button #1 and the bottom button is Button #2. If you

have a Keypad phone, Button #2 cannot be programmed to dial an outside number. This button is

used to get a dial tone before using the keypad to dial.

Entering "#" inserts a four second pause when placed in a dial string.

For example:

When using 9 to obtain an outside line, enter "9#" and then the number desired. This allows the

phone system to switch to an outside line without missing dialed digits.

When dialing pagers or voicemail systems, use "#" in the number string where a pause is required.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 7of 23 Rev. 3/16/2017

Speaker and Microphone Codes

The speaker and microphone turn on automatically when the unit is activated. The caller will hear dial

tone, dialing, and busy signals. You may wish to silence these call progress tones. You may also wish

to activate the silent call in feature by activating the speaker and microphone when you call the unit.

Command

Function

*5*

Turns on unit speaker & microphone when you call in to the unit. Effective for

that call only.

*78*

Automatically turns on unit speaker & microphone every time you call in to the

unit.

*79*

Cancels the *78* command (default)

*19*

Makes call progress tones audible (default)

*20*

Makes call progress tones silent (Mode I only)

If *78* has been programmed, future calls to the unit will begin in communication mode. To perform

any programming, hold the * button down for a full second prior to entering the guard code. If the

phone you are calling from cannot play a tone for 1 second (e.g. a cell phone), you may need to call

from a different phone.

Intelli-Voice Codes

Intelli-Voice allows you to record a voice message that will play automatically when the guard answers

the call.This message serves to identify the unit to the guard station.

Command

Function

*72*

Set the message length to 5 seconds

*73*

Set the message length to 10 seconds (default)

*74*

Set the message length to 16 seconds

*58*

Record the identification message after the beep and until the next beep

*59*

Playback the recorded message

*77*

Disable the automatic playback of the recorded message when a call is

answered and delete the message

*70*

Disable automatic playback of the recorded message when a call is

answered, but do not delete the message

*71*

Enable the automatic playback of the recorded message when a call is

answered (default)

*84*

Activate the message when pressing Button #1 only (default)

*85*

Activate the message when pressing Button #2 only

*86*

Activate the message when pressing either Button #1 or Button #2

Phone ID Codes

An important function of the phone is the ability to identify itself and its location to the guard station,

because the caller may be unable to do so. There are several methods of accomplishing this task.

One method is to have the phone transmit a DTMF identification number when the call is answered.

This DTMF transmission can be received by the Talk-A-Lert™ software (model ETP-TAL).

The code is 6-digits long and any leading digits you do not enter will automatically be 0. For

example, if you enter a code of 23, it will be transmitted as 000023.

You should use codes that are logical for your environment. For example, if you want to identify the

third elevator in the second elevator bank of the fifth building on campus, you might use the code

050203.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 8of 23 Rev. 3/16/2017

Command

Function

*12* …[6 digits]*

Program the phone Identification number

*49*

Suppress automatic transmission of the phone ID (default)

*50*

Automatically transmit the phone ID when guard station answers a call1

*104*

Transmit the phone ID when the phone answers a call2(default)

*105*

Suppress transmission of the phone ID when the phone answers a call

1Required for use with Talk-A-Lert base-station software

2Required for use with Talk-A-Lert polling software

Auxiliary Device Automatic Activation Codes

All ETP-500 Series Analog Call Stations have two (2) auxiliary outputs, and a single auxiliary input is

available on ETP-500 Series Analog Call Stations by request. The following codes allow you to control

the function of the auxiliary output leads (also see Operation Codes, p.9).

Command

Function

*24* …[0 – 6]*

Sets "ON" time for Auxiliary Output #1 (incoming calls only)

*27* …[0 – 6]*

Sets "ON" time for Auxiliary Output #2 (incoming calls only)

Value

"ON" Time

Continuously ON for duration of call

1 Second (default)

3 Seconds

5 Seconds

10 Seconds

30 Seconds

60 Seconds

Note: Timer is only for calls made TO the call station. If an AUX is

activated by a call FROM a call station, the AUX contacts will remain

closed for the duration of the call.

*87*

Sets Button #1 to activate Output #1

*88*

Cancels *87* command (default)

*56*

Sets Button #1 to activate Output #2

*57*

Cancels *56* command (default)

*90*

Sets Button #2 to activate Output #1

*91*

Cancels *90* command (default)

*92*

Sets Button #2 to activate Output #2

*93*

Cancels *92* command (default)

*64*

Make Auxiliary Output #1 drive an additional LED

*65*

Cancels *64* command (default)

On models with keypads, the button that activates the keypad cannot be programmed to

automatically activate the auxiliary outputs.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 9of 23 Rev. 3/16/2017

Operation Codes

The following codes can be used to perform functions during a conversation:

Command

Function

Enter Programming Mode when in Communication Mode (See *78*, p.7)

Provides a momentary closure to the Output #1

*9*

Elicit the phone ID number

*25*

Turn ON the Auxiliary Output #1

*26*

Turn OFF the Auxiliary Output #1

*28*

Turn ON the Auxiliary Output #2

*29*

Turn OFF the Auxiliary Output #2

Immediately disconnect a call

PBX/Timing Configuration Codes

Command

Function

*14*1*

MODE I: Sets Talkaphone unit for Central Office Trunk Line (default)

*14*2*

MODE II: Sets Talkaphone unit for PBX when an EC-8 Consolidator is

used

*14*3*

MODE III: Sets Talkaphone unit for PBX when an EC-8 Consolidator is

not used

*17* …[minutes]*

Sets the conversation timer (1 –4,320 minutes) (default is 12

minutes)

*18*…[ring cycles]*

Sets the number of ring cycles (3 –9) before the Talkaphone unit

aborts a call and either redials the primary number or switches to the

secondary number (default is 9 ring cycles)

*100*

0.5 second hang-up on busy or no answer (default)

*101*

2.25 second hang-up on busy or no answer

*102*

51ms on/off dialing speed (default)

*103*

102ms on/off dialing speed1

*40* …[0 – 10]*

Sets delay before phone dials (0 –10 seconds)

May be used to wait to obtain PBX dial tone (default is 2 seconds)

*53*

Sets the Talkaphone unit to disconnect if the Guard Station is silent for

60 seconds

*54*

Talkaphone unit will not disconnect if Guard Station is silent (default)

*55*

Sets Talkaphone unit to disconnect if the Guard Station is silent for 30

seconds

*21*

Configures Talkaphone unit for use with a Rolm PBX or a Mitel PBX

*22*

Cancels *21* command (default)

You can configure your Talkaphone unit for a variety of environments. For example, if your

communication line is a PBX extension, you must configure the Talkaphone unit to recognize the PBX

system by programming the following functions:

Telephone line type (Mode II or III): *14*[2 or 3]*

Number of ring cycles before the Talkaphone unit aborts a call and either redials the primary

number or switches to the secondary number: *18*…[ring cycles]*

Talkaphone unit disconnects after 30 seconds of silence, *55*

When the Talkaphone unit’s extension is setup as a "ringdown" or "hot line", the Talkaphone

unit has to be programmed with a phone number: *13*…[5-digit number]* (Example:

*13*12345*).

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 10 of 23 Rev. 3/16/2017

Code Summary (for keypad models, see p.14)

Command

Function

Turn on Auxiliary Output 1 for 1 second

*3* …[up to 8 digits]*

Master Access Code entry to change Guard Access Code or Master

Access Code (Default Code is *3*12345678*)

*4* …[up to 8 digits]*

Guard Access Code entry for phone programming

(Default Code is *4**)

*5*

Turns on unit speaker & microphone when you call in to the unit

Effective for that call only

*9*

Elicit phone ID number

*10* …[up to 8 digits]*

Programs and stores a new Master Access Code

*11* …[up to 8 digits]*

Programs and stores a new Guard Access Code

*12* …[6 digits]*

Program phone Identification number

*13* …[up to 18 digits]*

Programs the primary number called by Button #1

*14*[1, 2, or 3]*

Configures phone MODE (1 is default)

*17* …[minutes]*

Sets conversation timer (1 –4,320 minutes) (default is 12

minutes)

*18* …[ring cycles]*

Sets number of ring cycles (3 –9) before phone aborts call and

either redials the primary phone number or switches to the

secondary phone number (default is 9 ring cycles)

*19*

Makes call progress tones audible (default) [Mode 1]

*20*

Makes call progress tones silent [Mode 1]

*21*

Configures phone for use with a Rolm PBX or a Mitel PBX

*22*

Cancels *21* command (default)

*23* …[up to 18 digits]*

Programs the secondary number called by Button #1

*24* …[0 – 6]*

Sets "ON" time for Auxiliary Output #1 (incoming calls only)

*25*

Turn ON Auxiliary Output #1, effective for that call only

*26*

Turn OFF Auxiliary Output #1, effective for that call only

*27* …[0 – 6]*

Sets "ON" time for Auxiliary Output #2 (incoming calls only)

*28*

Turn ON Auxiliary Output #2, effective for that call only

*29*

Turn OFF Auxiliary Output #2, effective for that call only

*40* …[0 – 10]*

Sets delay before phone dials (0 –10 seconds)

May be used to wait to obtain PBX dial tone (default is 2 seconds)

*49*

Suppress automatic transmission of the phone ID number (default)

*50*

Automatically transmit phone ID when guard station answers call

*53*

Sets phone to disconnect if the Guard Station is silent 60 seconds

*54*

Phone will not disconnect if Guard Station is silent (default)

*55*

Sets phone to disconnect if the Guard Station is silent 30 seconds

*56*

Sets Button #1 to activate Output #2 when pushed

*57*

Cancels *56* command (default)

*58*

Record your identification message

*59*

Playback the recorded identification message

*64*

Make Auxiliary Output #1 drive an additional LED

*65*

Cancels *64* command (default)

*70*

Disable automatic playback of the recorded message when a call is

answered, but do not delete the message

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 11 of 23 Rev. 3/16/2017

*71*

Enable automatic playback of the recorded message when a call is

answered (default)

*72*

Set message length to 5 seconds

*73*

Set message length to 10 seconds (default)

*74*

Set message length to 16 seconds

*75*

Allow the performance of Operation Codes *25*, *26*, *28*, *29*,

and 6 WITHOUT the Guard Access Code—See Auxiliary Device

Automatic Activation Codes, p.8

*76*

REQUIRES the Guard Access Code to perform of Operation Codes

*25*, *26*, *28*, *29*, and 6 —See Auxiliary Device Automatic

Activation Codes, p.9 (default)

*77*

Disable automatic playback of the recorded message when a call is

answered and delete the message

*78*

Automatically turns on unit speaker & microphone every time you

call in to the unit

*79*

Cancels the *78* command (default)

*80* …[up to 18 digits]*

Programs the primary number called by Button #2

*81* …[up to 18 digits]*

Programs the secondary number called by Button #2

*84*

Activate recorded message when pressing Button #1 only (default)

*85*

Activate recorded message when pressing Button #2 only

*86*

Activate recorded message when pressing either Button #1 or #2

*87*

Sets Button #1 to activate Output #1 when pushed

*88*

Cancels *87* command (default)

*90*

Sets Button #2 to activate Output #1 when pushed

*91*

Cancels *90* command (default)

*92*

Sets Button #2 to activate Output #2 when pushed

*93*

Cancels *92* command (default)

*100*

0.5 second hang-up on busy or no answer (default)

*101*1

2.25 second hang-up on busy or no answer

*102*

51ms on/off dialing speed (default)

*103*1

102ms on/off dialing speed

*104*

Transmit phone ID when phone answers call (default)

*105*1

Suppress transmission of phone ID when phone answers call

• If used during a call, immediately disconnect call

• If used in a dial string, pause for four (4) seconds

Activates Auxiliary output #1 for 1 second

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 12 of 23 Rev. 3/16/2017

4. Operation

General Information

When a push button on the Emergency/Information Phone is pressed, the first phone number

programmed for that button will automatically be dialed. If a second phone number is also programmed

for that button, it will automatically be dialed if the first number is busy or does not answer after a

specified number of rings. Should the second phone number also be busy or not answer after the

specified number of rings, the Phone will continue trying the first number and then the second number

until the call is completed, or until the time limit set in field *17* has expired.

When the telephone at the Guard Station is answered, depending on model and programming, the

Emergency/Information Phone may transmit its location by playing a recorded message or by

transmitting DTMF tones. Afterwards—or immediately if no such feature is enabled—the caller may

talk and listen hands-free without operating any controls.

The Guard Station can call into the Talkaphone unit and activate it, in order to silently monitor a location

as situation requires. Please be certain to obey all federal, state and local laws when using this feature.

Calling the Phone from the Guard Station

1. On a regular touch-tone telephone, enter the telephone number of the Phone you wish to call. After

a short pause the unit will send a short series of audible coded tones to indicate that the Phone has

answered.

2. Enter the Guard Access Code: *4* …[up to 8 digits]*. The default code as shipped is *4**.

3. If you wish to talk with someone at the unit enter *5*.

If you have entered *5*, you cannot program the phone at this point. To enter the programming

mode, hold down the star button on your telephone for at least one second. You will hear a

beep to indicate that you are able to enter the guard code and begin programming again.

If a program code *78* is entered during the programming, the Talkaphone unit’s speaker and

microphone will automatically activate every time the unit is called. To enter programming

mode, hold down the star button on your telephone for at least one second. You will hear a

beep to indicate that you are able to program the Talkaphone unit.

Answering Emergency/Information Phone

The telephone at the guard station will ring. The guard answers and speaks into his telephone and will

be able to both listen and speak to the unit.

If *50* has been activated (see Phone ID Codes, p.

7), the unit will send a short series of audible DTMF tones, after which the conversation can continue.

Using a Talkaphone unit with a PBX system (Mode II & Mode III)

Many PBX Systems use non-standard, propriety tones and signals. Examples of such PBX systems

are the Rolm Systems 9751, 9000, 8000; AT&T systems 75, 85; and Northern Telecom Meridian and

SL1. Depending upon your configuration, you should activate either the MODE II or MODE III software

options that are built into the Talkaphone unit.

If you are using a Talkaphone EC-8 Consolidator, set the Talkaphone unit to MODE II by simply

entering codes *14*2*, *18*5*, and *55*, each followed by an acknowledgement beep. You must also

program the EC-8 Consolidator into MODE II. See Model EC-8 Consolidator Instructions.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 13 of 23 Rev. 3/16/2017

If you are not using an EC-8 Consolidator, simply enter special codes *14*3*, *18*5*, and *55*, each

followed by an acknowledgement beep, to activate the MODE III on the Talkaphone unit.

If you are using an EC-2 Consolidator on a PBX, you should enter special codes *14*3*, *18*5*, and

*55*, each followed by an acknowledgement beep, to activate the MODE III on a Talkaphone unit. An

EC-2 consolidator does not have to be programmed.

Remember, the Talkaphone unit requires a primary phone number to operate correctly. If you are using

it with a PBX in "hot line" or "ringdown" mode, enter the phone number as *13*1234567* if used with a

consolidator, or *13*12345* if no consolidator is used. Also enter *40*0* in addition to MODE II or

MODE III commands.

Auxiliary Circuits

The Auxiliary Input allows you to activate the unit via remote devices that use a dry contact closure,

such as Model SA-1 Scream Alert, an elevator emergency stop button, a sensor for a stuck elevator or

open elevator door, smoke detector, alarm switch, etc. When the device is activated, the

Emergency/Information Phone will automatically call out and establish full communication.

To use the auxiliary input feature, contact Talkaphone to request an ETP-AUXIN-KIT at no

charge.

The Auxiliary Outputs allow you to remotely activate two different functions, such as turning on a siren,

light, or CCTV camera, opening a door, etc. In addition, Auxiliary Outputs can be programmed to

automatically activate a strobe, siren, or CCTV when the call button on the unit is pushed. This is

particularly useful when the unit is being used with a strobe light in parking facilities, campuses, and

access control applications. The auxiliary outputs are rated at a maximum of 50 mA at 30V DC or AC.

Intelli-Voice

All ETP-500 Series Analog Call Stations have Intelli-Voice.

This recorded message will automatically be heard by the party receiving the call as soon as they

answer. Immediately thereafter, two-way conversation will occur. If you wish the message only to be

heard upon command by the receiving party, enter *70*. The message will then be heard only if the

receiving party enters *59* after receiving a call. The message can be repeated as many times as

desired by using this command.

The recording can be made at the same time that other programming is done and can be changed at

any time by calling the unit, entering the Guard Code, and recording a new message. This feature

operates independently of the DTMF transmission of the unique identifier, which can either be active or

suppressed as desired.

Two Button Models (ETP-500EI, ETP-500EI3)

Each button on the two-button Phone works just as on a single-button Phone. However, the red

Emergency button on a two-button Phone always takes priority over the lower black button. If the upper

Emergency button is pressed while a conversation is taking place via the lower black information

button, the first call will automatically be disconnected and the emergency call will immediately be

placed.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 14 of 23 Rev. 3/16/2017

Keypads (ETP-500ECK, ETP-500NCK)

Some Talkaphone models have a keypad. These models are denoted with the letter "K" in the model

number. When the black call button is pushed, the user will hear a dial tone and can then use the

standard 12-key pad to dial any number that has been authorized for that telephone line. When the

called party answers, simply speak hands-free. When the called party hangs-up the unit will

automatically disconnect.

Anytime the red Emergency button is pushed, the phone will automatically place the emergency call. If

a conversation is taking place it will automatically be disconnected and the emergency call placed. To

hang up the phone when placing a non-emergency call, simply press the lower button a second time.

Note: The black call button is used to take the phone off hook before placing a call with the keypad.

This button cannot be programmed with an autodial phone number and it cannot be used to

automatically activate an auxiliary output.

5. 10-Number Autodialing Keypads (-K2 Models like ETP-500NCK2)

Programming

To program the autodialing phone numbers for buttons 0-9, use the following codes:

*13* …[up to 11 digits]*

Programs the phone number called by the RED button (if available)

*23* …[up to 11 digits]*

Programs the phone number called by keypad button #0

*80* …[up to 11 digits]*

Programs the phone number called by keypad button #1

*81* …[up to 11 digits]*

Programs the phone number called by keypad button #2

*89* …[up to 11 digits]*

Programs the phone number called by keypad button #3

*90* …[up to 11 digits]*

Programs the phone number called by keypad button #4

*91* …[up to 11 digits]*

Programs the phone number called by keypad button #5

*92* …[up to 11 digits]*

Programs the phone number called by keypad button #6

*93* …[up to 11 digits]*

Programs the phone number called by keypad button #7

*94* …[up to 11 digits]*

Programs the phone number called by keypad button #8

*95* …[up to 11 digits]*

Programs the phone number called by keypad button #9

To set the dialing speed, use the following codes:

*96*

51ms on/off dialing speed (default)

*97*

102ms on/off dialing speed

For other programming information, such as how to program for operation on a PBX, timing codes, etc.,

see Section 3 (p.5).

Operation

If the phone has a red button, pressing it will automatically dial the pre-programmed number and

operate the auxiliary outputs if it is programmed to do so. On these units, there is no backup number

for the top button.

When the black call button is pushed, the user will hear a dial tone and can then use buttons 0-9 on

the-keypad to dial one of ten pre-programmed numbers. When the called party answers, simply speak

hands-free. When the called party hangs-up the unit will automatically disconnect. To hang up the

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 15 of 23 Rev. 3/16/2017

phone while it is active, simply press the black button a second time. When the call is in progress, the

keypad is active for use with message systems, to enter a mailbox number, etc.

The black call button is used to take the phone off hook before placing a call with the keypad.

This button cannot be programmed with an autodial phone number and it cannot be used to

automatically activate an auxiliary output.

6. Frequently Asked Questions

1. How can I have multiple phones on one line? Each Emergency/Information Phone requires either a

dedicated phone line or analog PBX extension. However, using the EC-2 Consolidator you can

connect two Phones onto a single line, and using the EC-8 Consolidator you can connect up to eight

Talkaphone phones onto a single line.

2. I am using an EC-8 Consolidator in “local” mode. What should I enter as the phone number?

You must enter a phone number (see Primary & Secondary Phone Number Codes, p.6) even though

your Talkaphone unit is not using this number to connect to the local phone. We recommend entering

*13*1234567* so that the person originating the call will hear the familiar sound of a 7-digit phone

number.

3. If I forget my Master Access Code, can Talkaphone get into my unit through a software "back

door?" We have no way of programming an alternate Guard Access Code if you have lost your Master

Access Code. For this reason, you may not wish to change the default Master Access Code unless you

absolutely must. All codes should be written down and stored in a secure location. If you do forget your

Master Access Code, you can perform a hardware reset, which is described in #4 below.

4. I have made several mistakes in programming my phone and/or I don't know what has been

programmed into my phone. Can I start over from the factory settings? There is no programming

code that resets you phone to factory settings. You can perform a HARDWARE RESET.

a) Disconnect the phone from the phone line. This ensures no power is connected to the phone.

b) For indoor phones, remove the front panel by unscrewing the security screws using a #6 spanner or

a #6 spanner key, or by simply removing the bolts depending on model. Outdoor phones either

don’t require a spanner to disassemble or use a #10 spanner, depending on model.

c) Remove the back box by using a nut driver or socket.

d) Place the unit face down.

e) On the circuit board are four pins, their location varies with model. Three of the pins are covered,

only one pin is visible. If you locate the mounting screw at the top left of the circuit board and move

to the right about one inch you will see these pins on most models.

f) There are two jumpers in place on the pins. The pins are labeled “A” and “C”. One of the jumpers

is only on a single pin. This is the “C” jumper. Remove this jumper.

g) Place the removed jumper across both “C” pins. At this moment, all four pins are covered.

h) Reconnect the phone line. Be careful not to touch any electronics inside the phone.

i) Press the call button on the front of the phone. Wait approximately 10 seconds. You may here

some sounds from the speaker after you depress the call button, this is normal. The EEPROM is

now reset to factory settings.

j) Disconnect the phone line. Remove the “C” jumper and return it to the way it was on just a single

pin.

k) Reassemble the back box and cover plate.

l) You will have to reprogram the phone number(s) as well as any codes you programmed in the past.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 16 of 23 Rev. 3/16/2017

5. Does the phone remember its programming if I unplug it? Yes. All memory is non-volatile and

does not require a back-up battery.

6. My phone doesn't have the ability to record a location identifier message. Can I get an

upgrade? Although existing units in the field cannot be upgraded with the "V" option, complete

electronics modules (without faceplates) for every model are available with this feature. Call your

distributor or Talkaphone's sales department for more information about purchasing a new unit with the

“V” option, or replacing the electronics of your existing unit.

7. Why doesn’t my Keypad-enabled Call Station autodial the number I programmed when I press

the button? The lower button on a standard keypad phone (the only button on a ETP-500-NCK or

ETP-500NIK) is used to take the phone off hook and get a dial tone. This button cannot be

programmed to autodial.

8. How do I change the programming on a Call Station when it is in “live” mode? If you have

programmed *78* into your phone, each subsequent time you call, the speaker and microphone on the

unit will automatically be active. In order to enter programming mode (speaker and mic. will still be

active, but quieter), hold down the * button for at least a second. You should hear one beep. Then

enter your access code and begin programming as usual (For more information see Speaker and

Microphone Codes, p.7).

9. My Call Station is in an elevator with a highly reflective surface (e.g. glass or metal), is there

anything I can do to improve the sound quality? On the lower right side of the circuit board, there is

a trimmer that controls microphone sensitivity. CAREFULLY adjust trimmer with a small flat-head

screwdriver, the entire volume range is approx. 1/4 turn, please be careful.

7. Basic Trouble-Shooting

Problem

Possible Causes

My unit does not

function at all. I cannot

call it or call out on it.

1. The phone wire is not properly connected.

2. Your unit has been struck by lightning or another very high voltage

source. Contact Talkaphone's Service Department.

3. There isn’t enough power on the line (see Technical Requirements, p.3).

I can hear the guard, but

the guard cannot hear

me.

1. The phone is on a PBX but is not programmed properly (see PBX/Timing

Configuration Codes, p.9).

2. The phone is on a PBX "ringdown" line that does not meet the power

requirements (see Technical Requirements, p.3).

3. There is some other device on the line (e.g. auto-dialer, fax machine,

etc.)

4. The phone is programmed to play a message upon answering but there

is no message recorded. The guard hears 10 seconds of silence before

2-way communication. The code for disabling this message is *70* (see

Intelli-Voice Codes, p.7).

My phone does not

hang up.

1. The phone is on a PBX but is not programmed properly (see PBX/Timing

Configuration Codes, p.9).

2. Your phone is on a PBX that doesn't provide a) a hang-up pulse and b)

produces a re-order tone less than 30 seconds after hang-up. Consult

the party responsible for maintaining your phone system.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 17 of 23 Rev. 3/16/2017

The Intelli-Voice

message begins playing

before the guard

answers the call.

1. The phone is calling a local extension off a PBX and the phone system is

"answering" the call before transferring it. Try programming the phone to

get an outside line and call directly. For more information, consult the

party responsible for maintaining your phone system.

2. The phone is programmed to call a number that then routes the call to

another number. Try programming the phone to dial a number directly.

When the guard

answers the phone he

hears a series of tones

before he can talk.

1. The phone is transmitting its unique ID. If you are using Talk-A-Lert to

identify the location of incoming calls, these tones are required. If not,

the code for disabling this feature is *49*.

The phone gets dial

tone, dials and then

hangs up.

1. There isn’t enough power on the line (see Technical Requirements, p.3).

My auxiliary devices will

not activate when I

press *25* or *28*.

1. The guard phone is on a PBX that does not produce the necessary

tones. Try calling and activating the device from a standard phone line.

2. The auxiliary devices aren’t properly installed (see Hardware Installation,

p.4).

3. You must press * then *4** before pressing *25* or *28* to activate your

device (or see Access Codes, p.6 to disable this feature).

4. You may have to enter * before pressing *25*

My device is connected

to the auxiliary input

wires but it does not

activate the phone

1. If you have a newer phone, produced in 2012 or after, you will need

model ETP-AUXIN-KIT. Please contact Talkaphone to receive this kit at

no charge.

My phone will not

successfully dial the 2nd

number if the first one is

busy or not answered

1. Make sure you have programmed a secondary number in the *23*

programming slot.

2. Try programming the long hang-up feature, *101*.

For multiple phones to share one line, an EC-2 or EC-8 Consolidator is required.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 18 of 23 Rev. 3/16/2017

8. Talkaphone Limited Warranty

This product includes intellectual property and proprietary rights owned by Talkaphone Co. and/or its

licensors. Your use of this product confirms your agreement that Talkaphone Co. and/or its licensors retain

all right, title and interest in and to all such property; that your rights are to access and use the Product for

your internal business use only; that all Product elements will be maintained as confidential; and that the

Product may not be rented, leased or lent to third parties, reverse engineered, decompiled or disassembled,

or otherwise used for any purpose other than as a device for your premises.

Talkaphone Co. warrants Talkaphone Call Station and Area of Rescue equipment against any defects in

material and workmanship, under normal use, for a period of twenty-four (24) months from date of installation,

provided that Talkaphone receives a completed "Installation Certification" certifying the date on which the

system has been installed. An "Installation Certification" card is enclosed with every unit. In the event that no

"Installation Certification" is received by Talkaphone, the twenty-four (24) months will commence on the date

of shipment by Talkaphone. Warranty period for metal components of Models ETP-MT Tower, ETP-MT/R

Radius Tower, WEBS-MT/R Tower and ETP-PM Pedestal Mount is five (5) years, under the same terms and

conditions. Warranty period for Intercommunication Products is twelve (12) months, under the same terms

and conditions.

In the event this product is found by Talkaphone to be defective within the warranty period, Talkaphone's only

obligation and your exclusive remedy, shall be the repair and/or replacement of any defective parts, provided

the equipment is returned to Talkaphone Co., 7530 N. Natchez Ave., Niles, IL 60714. It is expressly

understood that Talkaphone shall have no obligation to furnish labor, nor pay for the labor of any third parties,

nor bear the expense of shipping defective products for repair. This warranty shall not apply if Talkaphone

determines that the defect was caused by improper use or installation, or damage caused to the equipment

by others. In no event shall Talkaphone or its licensors or suppliers be liable for any form of exemplary or

punitive damages, or any special, indirect or consequential damages. TALKAPHONE EXPRESSLY

DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING

BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE. Your use of this product constitutes your agreement to all of the foregoing terms.

Further information is available at www.talkaphone.com/warranties

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH VARY FROM STATE TO STATE.

Talkaphone Factory Service. Talkaphone’s factory repair service is available to Talkaphone’s product

owners at a reasonable charge, plus transportation to and from our factory. When returning units freight

prepaid to our factory, Talkaphone’s technicians will examine, service and promptly return the units back to

you, transportation collect.

You must receive a Return Materials Authorization (RMA) number from the Talkaphone’s service

department prior to sending units in for repair. Contact Talkaphone at 773-539-1100 for troubleshooting

or to get a return authorization.

Talkaphone also offers replacement components for most of our products to dealers and end users at a

reasonable charge. When ordering, please give either the component part number or a brief description of the

component’s function and the model for which it is needed. Also please have your purchase order number

ready and provide Talkaphone’s representative with your full name, address and telephone number for faster

service.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 19 of 23 Rev. 3/16/2017

9. Federal Communications Commission Information

This device has been granted a registration number by the Federal Communications Commission (FCC),

under part 8 rules and regulations for direct connection to telephone lines. In order to comply with these FCC

rules, the following instructions must be carefully read and applicable portions followed completely. These

instructions must be provided to the consumer.

A. This equipment complies with part 68 of the FCC rules. A label located on an outside surface of this

equipment contains, among other information, the FCC registration number and ringer equivalence

number (REN). If requested, this information must be provided to the Telephone Company.

B. As indicated below, the suitable jack (USOC connecting arrangement) for this equipment is shown. If

applicable, the facility interface codes (FIC) and service order codes (SOC) are shown.

C. The ringer equivalence number (REN) is used to determine the quantity of devices which, when

connected to the telephone line, may result in the device not ringing in response to an incoming call. In

most, but not all, areas, the sum of the REN’s should not exceed five (5.0). To be certain of the maximum

number of devices that may be connected to the line, as determined by the total REN’s, contact the

Telephone Company to determine the maximum REN for the calling area.

D. If this equipment (indicated with trade name and model) causes harm to the Telephone Network, the

Telephone Company will notify you in advance. If advance notice is not practical, the Telephone

Company will notify the customer as soon as possible. Also, you will be advised of your right to file a

complaint with the FCC if you believe it is necessary.

E. The Telephone Company may make changes to its facilities, equipment, operations or procedures that

could affect the operation of this equipment. If this happens, the Telephone Company will provide

advance notice in order for you to make the necessary modifications needed in order to maintain

uninterrupted service.

F. If trouble is experienced with this equipment, (indicated below with trade name and model, together with a

service center in the U. S. A. address and telephone number), contact the manufacturer for repair and/or

warranty information. If the trouble is causing harm to the Telephone Network, the Telephone Company

may request that you remove the equipment from the Network until the problem is resolved. User repairs

must not be made. Doing so voids the warranty.

G. This equipment must not be used on Telephone Company provided public coin service. Connection to

party lines is subject to State Tariffs, (contact your State Public Utility Commission for information). If so

required, this equipment is hearing aid compatible (HAC).

H. The user is cautioned that any changes or modifications not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

I. The Talkaphone Service Center is located at 7530 North Natchez Avenue, Niles, Illinois 60714-3804,

telephone number (773) 539-1100, fax number (773) 539-1241.

ETP-500 Series Analog Call Station

Installation & Operation Manual

Page 20 of 23 Rev. 3/16/2017

10.Federal Communications Commission Information MODE I Operation

MODE I Operation

The following criteria must be met by a phone line to insure proper functionality of the FCC approved

equipment. All voltages use Tip as ground when measuring.

1. On-Hook voltage must be less than or equal to –36 V (-50 V standard).

2. Off-Hook should be recognized in a maximum time of 300 ms.

3. At an Off-Hook voltage of –15 V, the current that is supplied must be no less than 20 mA and no

more than 120 mA.

4. Dial tone must consist of 350 Hz and 450 Hz tones at –17 dB ± 0.5%.

5. The telephone line must generate Ring-Back consisting of 440 Hz and 480 Hz tones at –17 dB ±

0.5%, with a duty cycle of 1.6 seconds on—4.8 seconds off ± 10% interrupted at 20 Hz.

6. The telephone line must generate a busy signal consisting of 480 Hz and 620 Hz tones at –17 dB ±

0.5%, with a duty cycle of 500 ms on—500 ms off.

7. The telephone line must be able to recognize or send the following frequencies in order to decode

or transmit DTMF:

a) 685 Hz —709 Hz Row 1

b) 757 Hz —784 Hz Row 2

c) 837 Hz —867 Hz Row 3

d) 925 Hz —957 Hz Row 4

e) 1189 Hz —1229 Hz Column 1 (1, 4, 7, *)

f) 1314 Hz —1358 Hz Column 2 (2, 5, 8, 0)

g) 1453 Hz —1501 Hz Column 3 (3, 6, 9, #)

h) 1607 Hz —1659 Hz Column 4 (A, B, C, D)

8. When dialing, the telephone line should require a minimum tone pulse ON time of 40 ms, as well as

a minimum between tone gap of 40 ms.

9. The telephone line should support and match with a 600W AC impedance, as well as a DC

resistance of 100 W —200 W.

10. The telephone line should recognize a 450ms hang-up as a disconnect signal.

MODE II and MODE III Operation

Talkaphone phones can be used with most PBX systems with non-standard dial tones, ring-backs, busy

signals and hang-ups.

Table of contents

Other Talkaphone Conference System manuals

Talkaphone

Talkaphone ETP-MT/R OP SOLAR User manual

Talkaphone

Talkaphone WEBS-CM-2 User manual

Talkaphone

Talkaphone EC-6 User manual

Talkaphone

Talkaphone WEBS-PA-1 User manual

Popular Conference System manuals by other brands

Polycom

Polycom RealPresence RMX 4000 Installation & quick start guide

Vidyo

Vidyo HD-220 Getting started

Polycom

Polycom OTX 300 Preparing to install

Sena

Sena 30K quick start guide

NAPCO

NAPCO StarLink Connect LTE Series installation instructions

Unify

Unify Circuit Meeting Room installation guide

PTN

PTN D-3002 user manual

TONO

TONO THETA-7000E instruction manual

Nureva

Nureva HDL410 Settings guide

Mitel

Mitel MiVoice Office 400 user guide

AT&T

AT&T MERLIN LEGEND Release 2.0 Analog Multiline... System programming and maintenance

AudioCodes

AudioCodes RXV80 Deployment guide

Yamaha

Yamaha ProjectPhone PJP-100H Additional information

Sungrow

Sungrow COM100E user manual

Wildix

Wildix Wizyconf installation guide

Ricoh

Ricoh P3000 operating instructions

TANDBERG

TANDBERG Educator MXP user manual

SARK

SARK 500 Administrator's guide

Talkaphone ETP-500 Series User manual

Popular Conference System manuals by other brands