TallyGenicom 2365 User manual

User guide Matrix printer
2365
2380

User guide Table of contents
I
Table of contents
Introduction 1
Printer features 1
Symbols used 1
About this manual 2
Printer at a glance 3
Printer in tractor mode 4
Paperway 5
Installation 7
Unpacking the printer 7
Placing your printer 8
Checking the printer voltage 9
Connecting the printer 9
Switching on the printer 10
Inserting the ribbon cassette 11
Installing the ribbon cassette the first time 11
Changing the ribbon cassette 17
Printer drivers 23
Installing a printer driver in Windows 95/98/ME 23
Installing a printer driver in Windows 2000/2003/XP 24
Other operating systems 25
Changing printer settings 26
Form settings (Windows 2000/2003/XP) 26
Loading optional firmware 27
Troubleshooting 27
The control panel 29
The LC display 30
Online mode 31
Offline mode 31
Setup mode 32
Messages in the LC display 33
Key functions when turning on the printer 35

Table of contents User guide
II
Paper handling 37
Loading paper 37
Paper transport 40
Moving the paper to the tear position 41
Removing paper 42
Settings 43
Setting the print head gap 43
Setting the tear position 44
Setting the first printing line (TOF) 45
Selecting character density and font 46
2T model 47
Introduction 47
Rear tractor paper path 47
Loading paper into the rear tractor 48
Paper guiding
bracket 50
Selecting the rear tractor 50
The Menu 53
Programming via the control panel 53
Enabling access to menu mode 53
Calling up the menu 53
Menu configurations 54
Menu handling 55
Save settings 55
Selecting the LC display language 56
Terminating Setup mode 57
Menu structure 58
Menu parameters 59
Printing out menu configurations (Print) 59
Loading menu configurations (Menu) 59
Reset to default values (Reset) 60
Quietmode (Quietm.) 60
Selecting font (Font) 61
Setting character density (CPI) 62
Setting line spacing (LPI) 62
Skiping perforation (Skip) 63

User guide Table of contents
III
Selecting start signal for escape sequence (ESCChar) 63
Selecting emulation (Emulate) 64
Bidirectional printing (Bidir) 64
Settings for interfaces (I/O) 65
Serial interface (Serial) 65
Data transmssion rate (Baud) 65
Data format (Format) 66
Further Settings (Special) 67
Error handling (ErrMode) 67
Block end character (Blockend) 67
Signal feedback (Remote) 68
Transparence (Handthr) 68
Protocol (Protocol) 69
Signal Processing (DTR) 69
Selecting interface (Interf.) 70
Interface buffer (Buffer) 70
Ethernet interface
(ETH-INT) 71
Setting IP address (IP Addr) 71
Setting Gateway address (Gateway) 71
Setting Subnet mask (Subnet) 72
IP address administration
(IP Get M) 73
Banner page (Banner) 73
Ethernet speed (EthSpeed) 74
Selecting character set
(CG-Tab) 75
IBM character set (CharSet) 75
National character set (Country) 76
Slashed zero
(Sl.Zero) 76
Automatic carriage return (Auto-CR) 77
Automatic line feed
(Auto-LF) 77
Menu lock (MenLock) 78
Language (Language) 78
Paper parameters (Paper) 79
Form length (Forml) 79
First printing position (FormAdj) 81
Printhead gap manually (Head) 82
View and tear position (AutoTear) 83

Table of contents User guide
IV
Line length (Width) 84
Barcode (Barcode) 84
Normal characters and barcode (Barmode) 85
Vertical position after oversized barcode (BarTop) 85
Vertical position after oversized character (LCPtop) 86
Form feed mode (FFmode) 87
Setting and activating options (PapOpt) 88
Activation of tractors (AutoTra) 88
Activation of automatic sheet feeder (AutoASF) 89
Menu settings (example) 90
Advanced menu 91
Test functions 91
Printer self-test (Rolling ASCII) 92
Exiting Rolling ASCII test mode 93
Interface test
(Hex-Dump) 94
Printout in Hex-Dump 94
Terminating Hex-Dump 95
Advanced settings 96
Automatic paper motion sensor (PMS) 98
Form length (Forml) 99
Automatic gap adjustment (AGA) 99
Paper handling (Paphand) 100
Increasing the printhead gap (Head up) 100
Paper width (Pagewid) 101
Left-hand area (Leftzon) 101
Right-hand area (Rightzo) 102
Physical left margin (Physlm) 102
Bidirectional parallel interface (CX-bid) 103
Line wrap (Wrap) 103
Beep at paper end (Sound) 104
Deactivate single sheet feeder (Single) 104
Settings for paper with dark back (Pap.back) 105
Setting for printing copy paper (HvyForm) 105
Automatic paper width detection (APW) 106
Automatic detection of the top paper margin (AED) 107
Serial number (SerialN) 108
Asset number (AssetN) 108

User guide Table of contents
V
Troubleshooting 109
General print problems 110
The display remains dark 110
The display is lit, but the printer does not print 110
Problems with the paper feed 111
Paper jam 111
Prints not or intermittent not with the internal Ethernet
interface (ETH-INT) 112
Problems with the print quality 113
Print is too pale 113
Smudged print 113
Prints undefined characters 113
The first line is not completely printed out at the top 113
Dots within characters are missing 113
Error messages via the display 114
Additional display messages 118
Care and maintenance 119
Replacing the fuse 119
Cleaning the housing 120
Cleaning the interior 120
Cleaning the platen 121
Ribbon 121
Cleaning the upper friction 122
Carriage shafts 122
Specifications 123
Printer specifications 123
Interface specifications 127
Paper specifications 128
Character sets 129
MTPL standard character set 130
MTPL, international substitution characters 131
OCR-A character set 132
OCR-B character set 133
Available character sets and fonts 134

Table of contents User guide
VI
Emulations 137
General 137
Escape sequences 137
What are escape sequences? 138
MTPL sequences 138
Control codes 138
The $$ procedure 138
Example: 138
How are escape sequences used? 139
MTPL 139
Example in BASIC 139
Example in Pascal 139
Printout 139
List of available control codes 140
Genicom ANSI Emulation 150
Barcode 152
List of available barcodes 152
US Postnet barcode 153
Royal Mail Customer barcode 153
KIX barcode 154
USPS Intelligent Mail barcode 154
Large character printing 155
List of additional control codes 156
Interfaces 157
Parallel interface 158
Connector assignment 158
Ethernet interface 159
Hardware 159
Supported operating systems 159
Supported protocols 159
Designation of IP address 159
Configuration 159
Status 159
Management 159
Setup 159
Physical printer port in Ethernet with TCP/IP 160
Example of a printer connected to a computer in an
Ethernet 160
Example of several devices in an Ethernet 160

User guide Table of contents
VII
Optional serial interface V.24/RS232C 161
Connector assignment 161
Interface cable (serial interface) 162
Input signals 162
Output signals 162
Protocols 163
Memory mode XON/XOFF 163
Memory mode Robust XON/XOFF 163
Extended menu functions with the ENQ/STX and
ETX/ACK protocols selected 163
ENQ/STX protocol 164
ETX/ACK protocol 164
Options and accessories 165
Options 165
Tractor 2, front 165
Autocut facility 165
Printer pedestal 165
ESD brush 165
Cable cover 165
Interface modules 166
Optional firmware 166
Accessories 167
Ribbon cassettes 167
Programming manuals 167
Index 169

User guide Introduction
1
Introduction
Printer features Your printer has outstanding product features, such as a high print
speed, an excellent print quality, a high workload and low running
costs. Furthermore it withstands dusty, dirty and hostile environements.
For all these reasons it is a professional solution for many industrial
sectors.
Symbols used Important information is highlighted in this manual by two symbols.
CAUTION highlights information which must be observed in order to
prevent injuries to the user and damage to the printer.
NOTE highlights general or additional information about a specific
topic.
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Introduction User guide
2
About this manual The user guide contains a detailed description of the printer, its charac-
teristic features and additional information.
`Chapter 1 Printer at a glance lists all the parts of the printer.
`Chapter 2 Installation contains start-up instructions and points to note.
`Chapter 3 Inserting the ribbon cassette provides step-by-step instruc-
tions for changing the ribbon cassette.
`Chapter 4 Printer drivers provides step-by-step instructions for install-
ing the printer driver.
`Chapter 5 The control panel explains how to control printer operations.
`Chapter 6 Paper handling tells you how to load, transport and move the
paper to the tear-off position.
`Chapter 7 Settings tells you how to adjust the basic settings such as
font, character density, print head distance, print line height and tear-
off position.
`Chapter 8 2T model describes how to handle the rear tractor, which is
only available and permanently installed in the 2T printer model.
`Chapter 9 The Menu contains all the information necessary for control-
ling the printer via the control panel.
`Chapter 10 Advanced menu describes the possible test settings and
other technical adjustments of the printer.
`Chapter 11 Troubleshooting provides instructions for rectifying faults
which do not require the intervention of qualified personnel.
`Chapter 12 Care and maintenance provides information on the upkeep
of the printer.
`Appendix A Specifications informs you about the technical specifica-
tions of your printer and the paper which should be used.
`Appendix B Character sets lists the available MTPL character sets.
`Appendix C Emulations deals with programming via the interface. The
available programming sequences are listed.
`Appendix D Interfaces explains the interfaces.
`Appendix E Options and accessories contains information about op-
tions and accessories you can purchase for your printer.

User guide Printer at a glance
3
Printer at a glance
1
Rear cover
Front cover
Power switch
Control panel
Top cover
Power cord connector and fuse
Interface connectors
Bottom cover

Printer at a glance User guide
4
Printer in tractor mode
Tr a ct o r s

User guide Printer at a glance
5
Paperway
Tractor 1
Tracto r 2
Tractor 3
Standard printer: Tractor 1
Options: Tractor 2
Tractor 3, only for
2T model, integrated
For additional paper options, please
contact your dealer.

User guide Installation
7
Installation
Unpacking the printer
Place your printer on a solid surface (see Placing
your printer, page 8).
Make sure that the “Up” symbols point in the correct
direction.
Open the packaging, take out the accessory cassette
and unpack it. Pull the printer out of the cardboard
box towards you and remove the remaining
packaging material.
Check the printer for any visible transport damage
and completeness. Apart from this CD-ROM (c) the
Quick start guide (d), the power cable (e) and the
ribbon (f) must be included.
If you find any transport damage or if any accessories
are missing, please contact your dealer.
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Installation User guide
8
Placing your printer
Place the printer on a solid, flat, surface, ensuring
that the printer is positioned in such a way that it
can not topple, and that there is easy access to the
control panel and paper input devices. Also en-
sure that there is sufficient space for the printed
output.
If you expect that frequent forward and reverse
feeds will occur, you should place the printer as
shown in the figure, if possible.
The power supply cable may be dam-
aged if the paper edges constantly
chafe the insulating sheath. The user
must always ensure that there is suffi-
cient distance between the power sup-
ply cable and the paper.
When selecting the printer location, observe the
following additional instructions:
Never place the printer in the vicinity of
inflammable gas or explosive sub-
stances.
Do not expose the printer to direct sunlight. If you cannot avoid plac-
ing the printer near a window, protect it from the sunlight with a cur-
tain.
When connecting the computer with the printer, make sure not to ex-
ceed the permitted cable length (see Interface specifications,
page 127).
Ensure sufficient distance between the printer and any heating radi-
ators.
Avoid exposing the printer to extreme temperature or air humidity
fluctuations. Above all take care to avoid the influence of dust.
It is recommended to install the printer in a place which is acousti-
cally isolated from the workplace because of the noise it may
produce.
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User guide Installation
9
Checking the printer
voltage
Make sure that the device has been set to the correct voltage (e.g.
230 V in Europe, 120 V in the USA). To do this, check the type plate
above the power inlet at the back of the printer. Contact your dealer
if the setting is incorrect.
Never switch on the printer if the voltage setting is incorrect,
since this may result in severe damage.
If the setting is incorrect, set the coloured switch at
the rear of the printer to the correct position, using
a pointed object (e.g. screwdriver, ball pen or
tweezers).
Make sure that the printer is switched
off before setting the correct voltage;
otherwise severe damage may be
caused.
Connecting the printer
Connect the power cable cto the power inlet of
the printer. Connect the power cable plug to a
mains socket.
Make sure that the printer and the computer are
switched off and connect the data cable dbe-
tween the printer and the computer.
The printer by default is provided with a
parallel and an Ethernet interface. For
further information about the inter-
faces, refer to the section (see Inter-
faces, page 157).
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120V
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d
c

Installation User guide
10
Switching on the printer
The power switch for switching on the printer is lo-
cated at the bottom left at the front of the printer
when viewed from the front.
After switching on, the printer passes through a memory test during
the initialization phase. In the display appears temporary the mes-
sage "SDRAMTEST XXXXX XX ok".
If the memory test is successful finished, the firmware number ap-
pears in the display.
After finishing the initialization the printer switches to online mode
(see Online mode, page 31).
SDRAMTEST
20000 55AA ok
Online
Setup
21 34