Tcl Alcatel neon Technical manual

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Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior

notice on the characteristics of described equipments.

1.0

2016/6/21

Draft creation

Peter

Rev.

Date

Modification description

Prepared By

Checked By

Approved By

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Content

1Level 2 repair process ..............................................................................................4

2Warranty Check and Visual Inspection ...................................................................5

2.1 Warranty confirmation of L1.....................................................................................5

2.2 Visual mechanical check..........................................................................................5

2.3 Pretest........................................................................................................................6

3. Software download (Here is Engineering download tool guide, for Kill switch is

TBC)................................................................................................................................ 14

3.1 Equipments requested when download：.............................................................14

3.2 Install of download Tool...........................................................................................15

3.3 SW download process.............................................................................................16

4 Disassembly and assembly PRD62980 ...................................................................19

4.1 ESD Safety................................................................................................................19

4.2 Disassembly tool......................................................................................................19

4.3 Disassembly process...............................................................................................20

4.4 Disassembly process evaluation...........................................................................34

5Disassembly Complete...........................................................................................35

6Level 2 repair...........................................................................................................37

6.1 power on issue.........................................................................................................40

6.2 Charge issue.............................................................................................................41

6.3 Display issue ............................................................................................................42

6.4 Vibrator issue ..........................................................................................................43

6.5 Touch panel issue...................................................................................................44

6.6 SIM recognize issue................................................................................................45

6.7 TF card recognized issue.......................................................................................46

6.8 Main camera issue ..................................................................................................47

6.9 Sub camera issue....................................................................................................48

6.10MIC issue .................................................................................................................49

6.11Speaker issue..........................................................................................................50

6.12USB connector issue..............................................................................................51

7Level 2 Enhance repair ...........................................................................................52

7.1 Position of L2 enhance components on main PCBA and sub PCBA...................52

7.2 Trouble shootings for common failures.................................................................54

7.2.1 Power on issue......................................................................................................55

7.2.2 Charge issue..........................................................................................................56

7.2.3 Display issue .........................................................................................................57

7.2.4 SIM/TF recognized issue.......................................................................................58

7.2.5 Main camera issue ................................................................................................59

7.2.6 Sub camera issue..................................................................................................60

7.2.7 MIC issue................................................................................................................61

7.2.8 Speaker issue ........................................................................................................62

7.3 Level 2 enhance spare part list ...............................................................................62

8PCBA exchange.......................................................................................................62

9Other component exchange...................................................................................63

10 Function Test.............................................................................................................63

APPENDIX.......................................................................................................................63

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1 Level 2 repair process

The user data will be clear in this step

IMEI sticker and Humidity sensitive

labe check,refer to point 2.1.

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2 Warranty Check and Visual Inspection

2.1 Warranty confirmation of L1

IMEI sticker check:

1) Power on the handset, enter *#06#

2) If the IMEI sticker in the back casing is not lost:

We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if

not, it’s out of warranty policy.

Humidity sensitive label

If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.

1). Liquid was detected by humidity sensitive label.

2). Position of humidity sensitive sticker.

(near Vibrator) (near SIM card tray)

2.2 Visual mechanical check

Mechanical warranties check items:

1) Corrosion

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Corrosion on the USB connector, SIM connector, and other metal surfaces。

2) Hole (diameter > 1mm)

Holes on any surface, including the front casing, furnished frame, battery cover, touch Lens,

keypad…

3) Bump

Bumps (diameter > 1mm) on any surface, including front casing, decorate frame, battery

cover, touch Lens, keypad, etc.

4) Scratch

Scratches (length > 3mm) on any surface, including the front casing, decorate frame, battery

cover, touch Lens, keypad, etc.

5) Distortion

Bend, twisted or crushed on the h/s, cover/casing or connectors, etc.

6) Broken

Touch broken, casing/cover broken, etc.

7) Dropped

Keypad tear off, touch lens, connectors dropped, etc.

8) Gap

External physical damage relating to abnormal use, like front case and frame opened

9) Others

Damage caused by disassembly ,wrong part assembly, loss of components

Use in abnormal environment like high temperature causing plastic melts

2.3 Pretest

1) Check that the SIM card is set correctly.

2) Insert the battery.

3) Power on the cell phone.

4) If the cell phone cannot power on, visually check the condition of the battery connector. Replace

it if necessary.

5) If the cell phone asks to input NCK code, this means it is SIM locked and can only be worked

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with dedicated SIM card. Use the correct SIM card.

6) Enter the phone code if necessary.

7) Enter auto test in power off mode:

8) Press *#458# in dial screen and then you will see the interface displaying the SW version.

Select “Auto” to start the auto test, or select “MANU” to do the MMI test manually.

If one of the test failed during “Auto” test mode, it will ask you “Restart?”, press “YES” to restart the

auto test from the first one and “NO” to exit the auto test, while “NEXT” to continue the auto test.

Traceability

I. You can get some information such as IMEI, CU-REF, PTM, Date Code, etc.

II. Press “Pass” to continue.

SMARTPA CAL

I. It will running the test automatically and show “TOP OK; BOTTOM OK;

SmartPA Test PASS”if it functions well;

II. Press “PASS”to continue.

Speak Box

I. It will run the test automatically and show “TOP OK;BUTTOM OK”; SpeakerBox

Test PASS if it functions well

II. Press ”Pass”to continue;

Raw Data

I. It will running the test automatically, don’t touch the screen during test and it will

show “Pass”if it functions well;

II. Press “PASS”to continue.

Touch Panel

I. “Please draw on the yellow area”according to instructions;

II. Press “Pass” to continue.

LCD

I. You will see the LCD display three colors: RED, GREEN and BLUE if it

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functions well;

II. Press “Pass” to continue;

III.You will see the LCD displays grey level if it functions well;

IV.Press “Pass” to continue;

V. You will see the LCD displays black if it functions well;

VI.Press “Pass” to continue;

VII. You will see the LCD displays white if it functions well;

VIII.Press “Pass” to continue;

IX.You will see the LCD displays grey if it functions well;

X. Press “Pass” to continue.

Keyboard

I. Press the key displayed on the screen. The key on the screen will turn grey

when you press it if it functions well;

II. Press “Pass” to continue.

LCD Backlight

I. The screen backlight will be flashing if it functions well;

II. Press “Pass” to continue.

Front Camera

Press “Pass”to continue if the front camera functions well.

Main Camera

Press “Pass”to continue if the main camera functions well.

Camera Led

I. Camera LED will turn on if it functions well;

II. Press “Pass”to continue.

Charge Led

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I. The charge LED(LED1&LED2& front LED) will turn on if it functions well;

II. Press “Pass”to continue.

Hall

I. Flip cover according to the instruction if it functions well;

II. Press “Pass” to continue.

Audio

I. You will hear a voice prompt which introduces some emergency call numbers

from the top receiver if it functions well;

II. Press “PASS”to continue;

III.You will hear a voice prompt which introduces some emergency call numbers

from the bottom receiver if it functions well;

IV.Press “Pass”to continue;

V. You will hear a voice prompt which introduces some emergency call numbers

from the top speaker if it functions well;

VI.Press “Pass”to continue;

VII. You will hear a voice prompt which introduces some emergency call numbers

from the bottom speaker if it functions well;

VIII.Press “Pass”to continue;

IX.Make a noise near the MAIN MIC, you will hear it from the top receiver if it

functions well;

X. Press “Pass”to continue;

XI.Make a noise near the SEC MIC, you will hear it from the bottom receiver if it

functions well;

XII. Press “Pass”to continue.

Vibrator

I. You can feel the phone’s vibrating if it functions well;

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II. Press “Pass”to continue.

NFC

I. Close the NFC test card on battery cover and it will show “NFC: Detected; ID:

xxxx”if it functions well;

II. Press “Pass”to continue.

Memory Card

I. Insert SD card and the phone will detect it if it functions well;

II. Press “Pass”to continue.

USB/Charger

I. Insert USB cable according to instruction and it will say “USB cable checked”,

“USB: OK”, “Charger: OK”, “Current: xxx”if it functions well;

II. Press “Pass”to continue.

Accessory

I. Insert headset according to the instruction and you will hear a voice prompt

which introduces some emergency call numbers through the headset left if it

functions well;

II. Press “Pass”to continue;

III.You will hear a voice prompt which introduces some emergency call numbers

through the headset right if it functions well;

IV.Press “Pass”to continue;

V. Make a noise near the headset mic, you will hear it from headset if it functions

well;

VI.Press “Pass”to continue;

VII. Remove headset according to the instruction and press “Pass”to continue.

FM

I. Insert headset according to the instruction and you will hear FM playing and FM

frequency will be displayed on the screen if it functions well;

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II. Press “Pass”to continue;

III.Remove headset according to instruction and press “Pass”to continue.

G-Sensor

I. Put the handset towards up according to instruction;

II. Press “Pass”to continue;

III.Put the handset “FACE DOWN”, “DOWN”, “LEFT”, “RIGHT”and “FACE UP”

according to instruction, and then the instruction will disappear if it functions

well;

IV.Press “Pass”to continue.

GyroScope

I. It will display “BIST test: OK”and you can get some value such as Vx, Vy, Vz,

dx, dy, dz if it functions well;

II. Press “Pass”to continue.

E-Compass

I. Please move the phone is an 8 shape according to the instruction;

II. Press “Pass” to continue;

III.The compass will always point north whatever the phone is put at which

direction if it functions well;

IV.Press “Pass”to continue.

Light Sensor

I. It will show the value of ambient light and the value will change according to the

phone’s environment (Bright or Dark), then it will say “dark: OK”, “bright: OK”if

it functions well;

II. Press “Pass”to continue.

Proximity Sensor

I. Please shawdow the senor according to instruction and it will say “near: OK”,

“far: OK”if it functions well;

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II. Press “Pass”to continue.

Hall

III.Flip cover according to the instruction if it functions well;

IV. Press “Pass” to continue.

SIM

I. Insert SIM card and the phone will detect it if it functions well;

II. Press “Pass”to continue.

Battery ID

I. Screen will display ID information of battery and pass in default

II. Press “PASS”to continue;

Battery Temperature

I. It will display the value of battery temperature, current, battery voltage, capacity

rate and battery present if it functions well;

II. Press “Pass”to continue.

Bluetooth

I. Bluetooth will search automatically and it will display device address if it

functions well;

II. Press “Pass”to continue.

WIFI

I. It will search for WIFI hotspot and it will display searched result on the screen if it functions

well;

II. Press “Pass”to continue.

HARDWAREINFO

I. You will see the hardware information on the screen, such as the G-sensor, E-

compass and so on.

II. Press “Pass”to continue.

Battery Level

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I. You will see the percentage information and the charging information on the

screen.

II. Press function key “Back”to quit the test

FIRMWARE

I. You will see the firmware information on the screen, such as TP.

II. Press “Pass”to continue;

GPS

I. It will run GPS and search for satellite, and then it will display info such as

“PRN”, “SNR”, etc. on the screen if it functions well;

II. Press “Pass”to continue.

EfuseCheck

I. it auto check the phone has been written Efuse or not. Normally, Mobile Efuse

show Enable is pass

II. press “Pass”

HDCP Key Check

I. It auto check the phone has written KDCP key or not. Normally, the phone show

like this is pass

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I.

3. Software download (Here is Engineering download tool guide, for Kill

switch is TBC)

It is authorized to download software for the handset which needs to be updated. you

can get the driver and Engineering download tool from TS Website:

https://css.tclmobile.cn/.

3.1 Equipments requested when download：

⑴A handset with full power;

⑵PC with windows system;

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⑶A USB cable.

3.2 Install of download Tool

1. get the Driver install Exe from TS Website: https://css.tclmobile.cn/.

2, press Power on + volume down key at the same time, then the phone entry the fastboot

mode like below picture. Then use USB cable connect the phone to PC

3, install the

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3.3 SW download process

I. Power off the handset.

II. press Power on + volume down key at the same time, then the phone entry the fastboot

mode(below picture), Then use USB cable connect the phone to PC

III.Open the Engineering software download tool. choice the 62980 in the Product Models

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II. Click the Download.—download ongoing as below picture

III.Download finish- one port and multi-port

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3.4Kill switch tool introduce –TBC will update when it is ok

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4 Disassembly and assembly PRD62980

4.1 ESD Safety

Please wear static loop or static glove

4.2 Disassembly tool

You may use the following tools during the disassembly and reassembly procedure:

SIM card PIN

Plastic Flake

Tweezers

Screwdriver

(TORX6)

Soldering iron

Suction cups

Hot wind gun

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Digital heating table

4.3 Disassembly process

The steps of disassembly PRD62980 are as below.

Step1: Separate the SIM tray first, then separate the back cover by using digital heating table and the

plastic flake.

Set the target temperature of the digital heating table at 70℃

After the current temperature reach 70℃, put the Idol4 on the platform for 20S

Model: ANSA1-21

Measurement: 26*19*11(cm)

TCL Alcatel Neon Technical manual

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