Tektronix 5000 Series User manual

COMBINATION
EDITION
Tektronix
COMMITTED TO
EXCELLENCE
Wizards
Workshop
ALL
SERVICE
QUESTIONS
FROM
EUROPE ,
MIDDLE
EAST
,
AND
AFRICA
SHOULD BE
ADDRESSED
TO
THE
EUROPEAN
MARKETING
CENTER
SERVICE
GROUP IN
THE
NETHERLANDS
.
**************
TEKTRONIX
INTERNAL
USE
ONLY
Published
by
Service
Admin
Support
53-027
Ext .
8939
June 27 , 1980
Issue 10-13
TABLE
OF
CONTENTS
FIDENTAL
PERSONNEL
CHANGES
.
.
1-2
GENERAL
CRT
FAILURE
INFORMATION
3
FAILURE
CODES -
ALPHABETICAL
LISTING
4
INTERNATIONAL
POWER
CORD
AND
PLUG
OPTIONS
GCS ,
PRODUCTS
.
5
INVENTORY
CONTROL
TAG
6
285-0938-00
DEFECTIVE
DATE
CODES "
PURGE " .
6
ORGANIZATION
CHANGES
IN
FACTORY
SERVICE
7
321-0338-00
AND
321-0242-00 /
08
MIXED
STOCK "
PURGE "
. 001
7
ADMINISTRATIVE
SUPPORT
SERVICE
RECORD
PROCESSING
..
8
LABORATORY
INSTRUMENT
DIVISION
5000
SERIES
5B12N ,
5A13N ,
5B42
,
5B44
HELIDIAL
SETTINGS .
9
.
C
7000
SERIES
7104 ,
7704A ,
7834 ,
7844 ,
7854 ,
R7903
AND
7904
DEFECTIVE
CAPACITOR
10
I

TABLE OF CONTENTS ( CONTINUED ) .
7844 / R , R7903 AND 7904 TRANSFORMER REPLACEMENT
11
067-0655-00 , SIGNAL PICK - OFF CABLE REPLACEMENT
12
COMMUNICATIONS
DIVISION
MEDICAL
MEDICAL
MONITORS
SYSTEM
CALIBRATION MANUAL
13
TELEVISION
PRODUCTS
TV
GENERATORS /
REPLACEMENT
OF TEK
MADE
SYNC
AND
TIMING
CHIP
ADDENDUM
14
1900
/
OPERATING
PRECAUTIONS
FOR
1900
TEST
INSERTION
GENERATOR
.
14-15
1460
/
BURST
GAIN
"
BOUNCE "
WITH
SOUND
IN
SYNC
.
16-19
O
SERVICE
INSTRUMENT
DIVISION
ACCESSORIES
J6511
SENSITIVITY
20
27
PROBE
CROSS
REFERENCE
INDEX
PROBE
DATE
CODES
21
LOGIC
ANALYZERS
308
OVERHEATING
CAPACITORS
CAUSES
DAMAGE
22
PORTABLES
T912 ,
1921 ,
T922
/
R ,
T932A ,
T935A
AND
442
MOLDED
KNOBS
WITH
SHAFTS
CHANGE
23
T921
,
T922
/ R
,
T932A ,
T935A &
422
EXCESSIVE
OSCILLATIONS
IN
THE
100V
POWER
SUPPLY
24
464,465,466,475
/
A ,
485
PRESS
NUTS
USED
TO
MOUNT
REAR
FEET
..
24
25
465B44
,
475A44
PROPER
DESIGNATIONS
832
TEST
PROM
FOR
IDD :
ORDERING
CORRECT
PART
NUMBER
25
INFORMATION
DISPLAY
DIVISION
IDD
TEST
PROM
FOR
THE
832/833
P / N
067-0960-99 .
26
26
GMA
102A
;
HARD
COPY
GAIN
ADJUSTMENT
POTS
ADDED
832
TEST
PROM
FOR
IDD :
ORDERING
CORRECT
PART
NUMBER
27
II
June
27 ,
1980
Issue
10-13

TABLE
OF
CONTENTS
(
CONTINUED
)
C
4052/4054
VERSION
4.2
FIRMWARE
27-29
4054
DISPLAY
CONTROLLER
MODIFICATION
#
39763
CORRECTION
30
.
4054
OPT
.
30
VECTOR
GENERATOR &
DISPLAY
CONTROLLER
INTERACTING
PROBLEM
30
4631
/
32 /
33A
/
34 :
AND
40750
.
CLUTCH
AND
CONTORL
BOARD
MODIFICATIONS #
37349 ,
40065
30-31
4633A
MOD
JE
:
T.V.
TIMING
BOARD
CHANGE .
32
.
4634
SCAN
RATE
CALIBRATION .
33-35
4641
RIBBON
CABLE
PART
NUMBERED
36
4663
PAPER
CLUTCH
ADJUSTMENT
NUT
ROTATES
36
4924 ,
670-4525-04
CONTROL
BOARD
M35813 .
37
119-0845-00
CALCOMP ,
FLEXIBLE
DISK
DRIVE ,
PRESSURE
PAD
37
LABORATORY
INSTRUMENT
DIVISION
MICROPROCESSOR
DEVELOPMENT
PRODUCTS
(
MDP
)
CALCOMP
PART
NUMBERS
38
•
1802
EMULATOR
DISASSEMBLY
IRREGULARITIES
38
SEMICONDUCTOR
TEST
SYSTEMS
STS
INSTALLATION
PROBLEM
REVIEW
39
COMMUNICATIONS
DIVISION
1980
ADDITIONAL
RECOMMENDED
EQUIPMENT
FOR
1980
SERVICE .
40
ANSWER
SERVICE
BULLETIN #
1
.
40
FALSE "
FPULSE "
ERRORS
41
RETURNING
TO
MEASUREMENT
ROUTINES
AFTER
SYSTEM
INTERRUPTION .
42-49
III
June
27 ,
1980
Issue
10-13

SU
C

C
C

PERSONNEL
CHANGES
EMC
SERVICE
GROUP
GERRIT
NIJHOF , IDD
Service
Program Specialist
, has
decided to
pursue
career
opportunities
in
the
International
Information
Systems
Group
in
the
EMC
.
****
OSCAR BOHORQUEZ has assumed the responsibility of IDD Service Program
Specialist .
A native of Curacao , Oscar moved to Holland where his last position held
was Field Service Engineer for computer - based airline reservations systems .
Oscar speaks Dutch , Spanish , English and French .
During
Oscar's
training
period ,
Erik
Rutten will
provide
IDD
Service
Support
on an
interim
basis
.
****
We all wish Gerrit and Oscar success in their new functions .
* **
C
Please join Glen Lazovick , FSS , in welcoming TARRIE MURRAY to the Field
Service Team in Rockville .
Tarrie will take on the role of Site Coordinator /
J.E.T.
Tarrie came to Rockville from Titusville , Florida after serving four years
in the U.S. Air Force as Crypto Operator and Intelligence Specialist .
Welcome to Tek , Tarrie !
**
**
MARK TURNER has joined the IDD Field Service Team in Syracuse as an FSS I.
Mark comes to Tek from Bunker Ramo Corp. where he worked as an electronics
and calibration technician since August of 1978. Previous to that he was
employed
by the
U.S. Navy
as a Fire
Control
Technician ,
Second
Class .
Welcome Mark !
**
**
The Ft . Lauderdale Service Center would like to welcome ALEX PRUNA and
MARK MATHERS to their T & M service team .
Alex comes to Tek with an AE
degree from Miami - Dade Community College and several years experience
in the calibration field with Coulter Electronics .
Mark received his initial electronics training through Devry Institute
and has experience in calibration and repair of test and measurement
instruments with Systems Engineering Labs . Both Alex and Mark are now
ET II's .
Both Alex and Mark are now ET II's . A hearty welcome to you both !
June 27 ,
1980
Issue 10-13
-1
*
***

Please join Harold Behr , RSOM , Santa Clara , in welcoming RON VOLK to the
Regional staff as their " Material Control Specialist " ( formerly designated
Logistics Coordinator ) . Ron comes to Tek having had nine years experience
in Material
and
Logistics
Supervision
at a
National
level
with
Hewlett
Packard and Varian .
Ron's primary responsibilities will include the developing , implementing
and controlling of Western Region Inventory programs .
He
will
serve
as
the focal point for Region Material and Inventory Management activities .
Welcome aboard , Ron !
********
PROMOTIONS
Harold Behr has also announced with pleasure that JOE SILVUS has been
promoted
to
Regional
Service
Support
Manager for
the
Western
Region .
Joe started his career with Tek seven and a half years ago in Houston
as a Product Service Technician , was promoted to Service Center Super
visor in Houston , went on to become a Field Engineer in Hawaii and most
recently , has been the SCS in Albuquerque . Previous to his employment
with
Tek
, Joe
completed
eleven
years
of
Naval Electronic
service
in
Spain ,
England
,
Phillipines and
Hawaii as
well as
in the
US .
As
part of the
Regional
staff ,
Joe
will
report to
Harold
and
work
in
the Santa Clara office .
Congratulations
Joe
and
continued
success
in
the
future .
********
From the East has come notice of the following promotions :
EUGENE ELSTON from FSS I to FSS II in Syracuse , and ROBERT JENDRYASZEK
also from an FSS I to FSS II .
Congratulations
on
your
promotions
Eugene
and
Robert !
********
STEVE FULLER , DAVE GILLEN and MIKE HINES have accepted the positions of
Product Support Specialists in Rockville reporting to Jerry Carmichael .
Their positions will be effective , depending on move situations in AP104
and AP105 .
Steve Fuller is presently a level II IDG specialist .
He brings experience
to Tek from Docutel and the U.S. Air Force where he was an instructor and
technical consultant for the minute man missle systems working with Boeing
and
Sylvania
.
Dave Gillen has been with Tek for 8 years as a T & M technician , the last
four as a level III .
He has an AA degree in Electrical Engineering Technology
from Pennsylvania State University .
Mike
Hines
is
presently
a
level
III
SPS
specialist
.
Mike
started
with
Tek
5
years
ago
as a
T &
M
technician
and
transferred
to
Systems
approximately
a
year
and a
half
ago
.
Congratulations
to
Steve ,
Dave
and
Mike
.
Keep
up
the
good
work
and
best
wishes
for
the
future .
-2
June 27 ,
1980
Issue
10-13

i
C

c
.

GENERAL
C
CRT
FAILURE
INFORMATION
We
are
beginning to
see an
increasing
number of
CRT's
returned to
me
without
the
pink
failure
copy
of the
service
record
attached
to
the
CRT .
ALL
CRT'S
returned
should
have
the
failure
copy
either
attached
to
the
tube
or
in
the
box
with
the
CRT .
The
information
on
the
service
record
is
very
helpful
in
properly
evaluating
CRT's
.
When
we
have
obtained
the
necessary
data
,
the
service
record
is
sent
to
Corporate
Reliability (
Clair
Gruver )
so
there
need
be
no
concern
about
lost
data
or
paperwork .
Please
continue
to
send
all
CRT's
,
in -
warranty
or
out
of
warranty ,
to
Vern
Isaac
at
46-234 .
Submitted
by-
Vern
Isaac
CRT
Reliability
Inserted
by-
Editor
C
-3
June
27
,
1980
Issue
10-13

FAILURE CODES
ALPHABETICAL
LISTING
1
1
1
--
- -
1
1
arma
son
1
----
---
..
HO
-
1
***
1
.
܀ ...
*
mees
PU
*** **
!
.
i 1
----
***
*** ***
+
!
ܝ.
i
.
.
ADJUSTMENTS
-01
APPEARANCE -13
ARCING
71
BINDING
-
36
BNC CONNECTOR PROBLEMS
BRONEN - --95
BROKEN LEAD
-96
BROKEN WIRE
-96
BURNED
-52
CATASTROPHIC FAILURE
-78
CIRCUIT BOARD RUN PROBLEMS
-
49
COLD SOLDER JOINT
-
11
COMMUNICATION PROBLEMS
CORROSION , CLEANING REQUIRED
- 35
COUPLING FAILURE
28
CRACKED
- 97
CRT NECK FIN PROBLEMS
CUSTOMER ABUSE
DAMAGE , FACEPLATE
-90
DAMAGE , GENERAL
- 46
DAMAGE , MECHANICAL
DAMAGE
,
SHIPPING
- 41
DEAD
DEFECTIVE MOI INSTALLED
DEFECTIVE
DESTROYEI NO OTHER INFO GIVEN77
DIRTY
--
32
DOUBLE PEAKING
-82
DRIFTING
"
దని
ELECTRICAL CONNECTION
-27
ELECTRONIC CLEARANCE
-16
| ACEPLATE DAMAGE
-90
FILAMENT OPEN
94
FLOATING HARDWARE
--
12
FOCUS
-92
FOREIGN
MATERIAL
-15
G - SHORT
-81
GASSY
-80
GEOMETRY
-85
GLASS REUSE , SALVAGE
-58
HALO
-86
HARI
COPY
NOISE
-99
INSTALLATION
-54
INSULATION PROBLEMS ( XFMR )
-30
INTERMITTENT
-63
WITTER
-3
KNOB FAILURE
-28
LEAD OUT OF SOCKET
-05
LEAD TOO
SHORT
-98
LEAKAGE
-70
LONG
END
- 33
LOOSE
KNOB
-12
LOOSE
PART
-122
LOW
INTENSITY
-83
MANUAL ERROR
- 26
MARKED
WRONG
MECHANICAL ASSEMBLY PROBLEMS -20
MECHANICAL CONNECTION
-23
MECHANICAL FAILURE , COUPLINGS - 28
MECHANICAL FAILURE , KNOBS-
-28
MECHANICAL FIT
-02
MEDIA DEFECTS
-47
MESH DEFECTS
-84
MICA
WASHER
PROBLEMS
-48
MISSING ,
PART
-
18
NEVER SOLDERED
-10
NO
OUTPUT
-76
NO PROBLEM FOUND
60
NOISY
-67
NOT COMPATIBLE AS FACKAGE
NOT CONNECTED
OFEN
-
61
OPERATIONAL
-64
OSCILLATES
OUT OF TOLERANCE
66
FARTS
REVERSEI
31
FARTS
SWAFFEN
--08
PHOSPHOR
BURNEI
FHOSPHOR
DAMAGE
-88
PHOSPHOR
DEFECT
-89
FINCHED WIRES
25
PLATING
DEFECT
ON CNT
BOARI
PREVENTIVE MAINTENANCE
-51
PROBLEM
CLEARED
ITSELF
-59
RECAL
-34
REPLACED PER BEAVE INST
-550
RESIN JOINT
RETURNED FOR EVALUATION - -57
SHIPPING
DAMAGE
-41
SHORTED
-
62
SOCKET PROBLEM
SOCKET , CRT
-93
SOFTWARE
-56
SOLDER
BRIDGE
SOLDER PROBLEM
-11
SQUARE PIN CONNECTOR PROBLEMS - 22
STORAGE DEFECT
-91
SWITCH
CONTACT
PLATING
SWITCH CONTACT
POOR CONTACT - 29
SWITCH , BROKEN CONTACT
37
SWITCH , WRONG LOGIC
- 39
SWITCH - CONTACT NOT MAKING
~ 38
TEMPERATURE SENSITIVE
"
దరి
TIN BRIDGE
-07
UNCONNECTED
-06
UNKNOWN
UNSOLDERED , NEVER SOLDERED
-10
WIRING ERROR
-14
WORKMANSHIP MKD / NOT DEFINED
-21
WORN
PART- -
WRITING FAILURE
-79
WRONG FART
-- 17
---- --- *** .
...
i
bro
the
1
*
****
mere
!
t
1
N
HE
1
***
wed
11 1
!
1
1 i
1
.
1
noor
i
June 27 , 1980
Issue 10-13
Submitted
by-
Dick Browne
Philadelphia
S.C.
-4

INTERNATIONAL
POWER
CORD
AND
PLUG
OPTIONS -
GCS
PRODUCTS
C
In
order
to
better
address
the
needs
of our
ever
-
increasing
international
cus
tomers
,
GCS
is
implementing
the
new
TEKTRONIX
plug
and
power
cord
options .
The
following
GCS
Products
will
be
affected
:
4051
4052
4054
4051E01
4907
4923
4924
In
ordering
any
of
the
above
products
, an
option
number
of A1
, A2
,
A3 ,
A4 ,
must
be specified for the appropriate country . If none is specified , the standard
North American 120V / 15A power cord and plug will be shipped .
Power
Cord
Option
Number
A1
A2
A3
A4
North
American
120V / 15 A
Universal
Euro
220V /
16A
UK
240V / 13 A
Australian
240V / 10A
North
American
240V
/ 15A
C
AVAILABILITY :
AP 102
OPTION A1 , A2 , A3 , A4
Extracted from-
Marketing Sales Release
#
1021
Inserted
by
Editor
-5
June 27
,
1980
Issue 10-13

INVENTORY CONTROL TAG
A new inventory control tag is now in use on all modules sent from the Board
Exchange Center . The tag serves two purposes , inventory control and quality
control .
The quality control information is gathered from the " Field Service
Use
"
area of the
tag .
Under normal circumstances , the tag would be used in this fashion : The service
technician per forms an exchange while on site . The tag is removed from the
good module and attached to the defective module . The " Board Exchange " box
is marked
and a
problem
description
is
given .
The
module is
then sent
back
to
Board
Exchange
.
In the event that the module is defective when received by the service techni
cian or is defective when it is taken out of the board kit , the " Defective
from Kit " . box should be checked and a problem description given . The tag is
left attached to the defective module and returned to Board Exchange .
Failure data will be collected from these tags before they are filed . This
data will be
used
in
our
ongoing
efforts to
increase
the
quality
of
modules
received by the field . As in all other information systems , the data out can
be no better than the data in . Please fill out the tag completely .
Written
by-
Barney
Brooks
Module Repair Center
53-017 ,
Ext .
8907 Me
Inserted
by-
Editor
285-0938-00 DEFECTIVE DATE CODES " PURGE "
A previous Wizard article stated that all Capco brand capacitors with
Date Codes 7935 through 7951 were defective . Their defect was that
they were not oil impregnated . There is an indication now that Capco
brand capacitors with Date Codes 7952 through 8007 may also have the
same problem . If Capco capacitors with Date Codes 7952 through 8007
do not appear to be oil impregnated or you are not sure , then I suggest
that
they be
pruged ,
reorder as
necessary
.
--Rich
Andrusco
92-236
,
Ext .
1582
-6
June 27 , 1980
Issue 10-13

ORGANIZATION CHANGES IN FACTORY SERVICE
C
With
the
beginning of
AP102
,
Roger
Holmen
will
leave
his
position
as
Factory
Service
Supervisor
and
move to
a
staff
role
reporting
to
Jim
Baker .
Roger
will be
given
the
opportunity to
pursue
and
resolve
many problems
that have
plagued
Factory
Service for
years ;
he will
develop
a system
of
Work - In -
Process
control for
sales , show ,
and demo
return
products .
He will
represent
Factory
Service in
the
committee
formed
to
resolve
issues
attendent
the "
parts
return
" program
, and
of
course
he
will
continue
to be
called
upon
to deal with
technical
questions
directed
to
Factory Service
by
customers
and other service centers .
Roger
has
been with
Tektronix 20
years , with
16 % of
those years in
Service .
He has been
a
supervisor
in
Factory
Service
since September
of
1973.
Roger's
years
as a
technician
and years
as
a
supervisor in
Service
uniquely
qualifies
him for
the
position
he
will be
moving
into
.
We
look
forward to
the
contri
butions he will be making in the year ahead .
During the months ahead Factory Service will be looking for a replacement for
Roger
. The
one
replacing
Roger
will
find
a slightly
different
T & M
organization
in
place in AP102
than the
present
organization
;
there
will
be two
Service
Center Supervisor II's for day shift and a Service Center Supervisor I for
swing
shift
reporting
to Rogers
replacement
.
Jim
frame ( new
to
Factory
Service ) ,
and Jim Bevens will occupy the Supervisor II positions , and Ed Ohlman ( swing
shift lead person ) will occupy the Supervisor I position . These three super
visors will report to Jim Baker until a replacement for Roger is found .
Jim Frame has been with Tek for 12 years with prior experience in assembly ,
test , scheduling and as a manager the past 3 years .
Having available a uniquely qualified staff person and Factory Service T & M
reorganized will allow us to meet the challenges and to take advantage of
opportunities offered during the years ahead .
Submitted
by-
Jim Baker
Factory Services Manager
93-186 ,
Ext
.
5134
321-0338-00 AND 321-0242-00 / 08 MIXED STOCK " PURGE "
This resistor , P / N 321-0338-00 , is supposed to be a 32.4 K ohm
1 % precision resistor , but we have a report from our Woodbridge Office
of
mixed
stock .
Pete Sobilo reported receiving some parts which
were marked 3.24 K ohm instead of 32.4 K ohm .
K
ohm .
Some
of the
parts
marked 3.24 K ohm did measure 32.4 K ohm while others measured
3.24 K ohm .
Check all field kits and stock areas under part numbers
321-0338-00 ( 32.4 K ohm ) , 321-0242-00 ( 3.24 K ohm ) and 321-0242-08
( 3.24K ohm ) for correct values and markings . Purge all resistors
found to be incorrectly marked or have incorrect values , reorder
as
necessary
.
Our
thanks to
Pete
Sobilo
,
Woodbridge .
--Rich Andrusco
92-236 , Ext . 1582
-7
June
27
,
1980
Issue
10-13

C
C

--
C
C

ADMINISTRATIVE
SUPPORT
C
SERVICE RECORD PROCESSING
Many Module
Exchange
copies
of the
ON -
SITE
SERVICE
RECORD are
being
received
without RESP / CC / AP / JOB NUMBER entries . Please ensure this data is on the
Module Exchange copies prior to mailing .
These fields are used to connect Module repair information to the product
failure information found on the Service Information System copy .
--Bill
Duerden
53-027
,
Ext .
8938
Merlo
C
-8
June 27 , 1980
Issue
10-13

C
C