Teltonika GH3000 User manual

GH3000
Quick Start Guide
L t d . T e l t o n i k a
S a l t o n i š k i ų s t . 1 0 c
LT- 0 8 1 0 5 , V i l n i u s , L i t h u a n i a
Document version 2.05

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 1
Contents
1. Preface ...................................................................................................................................................................... 5
1.1 Introduction ...................................................................................................................................................... 5
1.2 Protection of copyrights.................................................................................................................................... 5
1.3 Contacts ............................................................................................................................................................ 5
2. General information.................................................................................................................................................. 6
2.1 Package contents .............................................................................................................................................. 6
2.2 Defaults ............................................................................................................................................................. 6
3. Getting started.......................................................................................................................................................... 7
3.1 Insert SIM card, battery, attach a neck strap.................................................................................................... 7
3.2 Charging the battery ......................................................................................................................................... 7
4. Getting to know the device....................................................................................................................................... 9
4.1 Turning device on.............................................................................................................................................. 9
4.2 Turning device off ............................................................................................................................................. 9
5. Quick DEVICE configuration via SMS.......................................................................................................................10
5.1 Change device configuration password..........................................................................................................10
5.2 Changing time zone.........................................................................................................................................10
5.3 Change periodical data logging.......................................................................................................................10
5.4 Change Alarm settings .................................................................................................................................... 11
5.5 Change keyboard settings............................................................................................................................... 11
5.6 Change Man-down settings ............................................................................................................................11
5.7 Change parking settings.................................................................................................................................. 12
5.8 Change GPRS settings ..................................................................................................................................... 12
5.9 Battery charge level notification..................................................................................................................... 13
5.10 Restore settings to factory default .................................................................................................................13
6. Device monitoring................................................................................................................................................... 14
6.1 Review device location on the map................................................................................................................ 14
7. For your safety ........................................................................................................................................................ 16
7.1 Switch on safely .............................................................................................................................................. 16
7.2 Safe traffic is the most important................................................................................................................... 16
7.3 Disturbances ...................................................................................................................................................16
7.4 Switch off in hospitals ..................................................................................................................................... 16
7.5 Switch off in the means of transport ..............................................................................................................16
7.6 Switch off when fuelling..................................................................................................................................16
7.7 Switch off when being in the vicinity of places of explosions......................................................................... 16
7.8 Prepare your computer...................................................................................................................................16
7.9 Use only the batteries supplied by the manufacturer....................................................................................16

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 2
7.10 Use the battery safely ..................................................................................................................................... 16
7.11 Safely disconnect the device........................................................................................................................... 17
8. Installing software................................................................................................................................................... 17
9. Connecting device to a PC....................................................................................................................................... 17
10. Alarm function .................................................................................................................................................... 19
10.1 Alarm function activation ............................................................................................................................... 20
10.2 Alarm configuration ........................................................................................................................................ 20
11. Call function ........................................................................................................................................................21
11.1 Call function configuration.............................................................................................................................. 21
11.2 Call function activation ................................................................................................................................... 21
11.3 Answer incoming call ...................................................................................................................................... 21
12. Modem emulation function................................................................................................................................21
12.1 Modem emulation function configuration .....................................................................................................22
12.2 Modem emulation function activation........................................................................................................... 22
13. Geofence function...............................................................................................................................................22
13.1 Geofence function configuration....................................................................................................................22
14. Configuration security.........................................................................................................................................22
15. Man-down function ............................................................................................................................................ 23
15.1 Man-down function settings...........................................................................................................................23
16. Authorized incoming call..................................................................................................................................... 23
16.1 Authorized call number list configuration ......................................................................................................23
17. Authorized SMS number list ...............................................................................................................................23
17.1 Authorized SMS number list configuration.....................................................................................................24
18. Action on call function ........................................................................................................................................ 24
18.1 Action on call configuration ............................................................................................................................24
19. SMS tracking........................................................................................................................................................24
19.1 Function activation .........................................................................................................................................24
20. A-GPS function .................................................................................................................................................... 24
20.1 A-GPS function configuration..........................................................................................................................25
21. Low battery level notification messages............................................................................................................. 25
21.1 Function configuration.................................................................................................................................... 25
22. SIM PIN code....................................................................................................................................................... 25
23. Sound indication ................................................................................................................................................. 26
23.1 Sound indication configuration....................................................................................................................... 26
24. Vibration..............................................................................................................................................................26
24.1 Vibration configuration................................................................................................................................... 26
25. Minute minder .................................................................................................................................................... 26
26. List of supported maps........................................................................................................................................ 26
27. Parking function .................................................................................................................................................. 26

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 3
27.1 Parking configuration......................................................................................................................................27
27.2 Parking activation/deactivation......................................................................................................................27
28. Auto answer function..........................................................................................................................................27
28.1 Auto answer configuration .............................................................................................................................27
29. Silent call function...............................................................................................................................................27
29.1 Silent call configuration .................................................................................................................................. 27
30. Special SMS requests ..........................................................................................................................................27
31. NMEA function.................................................................................................................................................... 29
31.1 NMEA function configuration .........................................................................................................................29
31.2 NMEA function activation/deactivation .........................................................................................................29
32. Indicating the status............................................................................................................................................ 30
33. Device characteristics .........................................................................................................................................31
33.1 Specifications of the device ............................................................................................................................ 31
33.2 Battery life time .............................................................................................................................................. 32
33.3 Electronic specification ................................................................................................................................... 32
34. Maintenance and repair...................................................................................................................................... 32

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 4
1
Product Introduction - Quick Start Guide
This chapter introduces the device and
helps to start using it quickly. Also you
will find out how to configure your device
using SMS messages.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 5
Welcome!
Thank you for purchasing our device!
We hope it will satisfy your expectations and you will enjoy its particular features. Please, find several minutes to
read this document before starting to use GH3000.
1.P R E F A C E
1.1 Introduction
GH3000 is a device with built-in function characteristics of a mobile phone and an integrated A-GPS receiver. This
device is intended for the surveillance and protection of people, cargos and other objects. The A-GPS receiver will
find the current location of the device and will sends this data to a person in charge or the operation centre.
1.2 Protection of copyrights
All rights protected. ©2011 Teltonika Ltd.
All rights are owned by the author. You may not copy, compile or transfer the present information to third parties or
distribute it without a prior written consent by Ltd. Teltonika.
Other products and company names mentioned in this manual may be trademarks or names of products of such
companies.
1.3 Contacts
In case you have problems with the use of the product beyond your possibilities to solve it, please address them to
the Technical Assistance Center (TAC) by an e-mail: [email protected]t or contact your local seller, we would be
pleased to be of any assistance to you.
Note!
Teltonika recommends reading User Manual carefully. Teltonika does not take any responsibility
for problems that occur due to inappropriate usage of a device, incorrect configuration or usage
of software that was issued by a third party. Teltonika reserves the right to modify the
functionality of the device without any prior notice.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 6
2.G E N E R A L I N F O R M A T I O N
2.1 Package contents
1 x Handheld A-GPS/GSM Tracker GH3000
1 x Reference card to the source of our software and documentation
1 x Li-Ion 1050mAh battery 3.7V
1 x USB –micro USB cable
1 x 230V to 5V USB charger
1 x Mini screw driver
1 x Neck strap
Note!
The manufacturer's set does not include a SIM card which is necessary to connect to the GSM
network. A SIM card can be acquired from your local supplier of GSM services
If any part is missing in the set, please contact the representative of the manufacturer or dealer (www.teltonika.eu).
2.2 Defaults
The device automatically saves its position data in to the memory and has other default configuration.
Periodical logging interval
Every 600 sec. (10min.)
Configuration password
0000
Device name
GH3000
AGPS option
Disabled
Alarm method
GPRS or SMS
Alarm SMS message sending period
Every 60sec. (1min)
Man-down function –base device position
Vertical (Disabled)
Alarm duration time
300 sec. (5min.)
Track logging Interval when Alarm is active
5 sec.
SMS tracking Interval
Every 600 sec. (1min)
Time in the SMS messages
GMT (+0:00)
Ringing melody
Pink Panther
Low battery alarm messages
When battery charge level becomes 30%

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 7
3.G E T T I N G S T A R T E D
3.1 Insert SIM card, battery, attach a neck strap
All SIM cards must be kept in a safe place. You may request your SIM card supplier to provide SIM cards and
information about the use of SIM card related services. The supplier may be a service supplier, a network operator
or another seller. How to insert the SIM card is shown below.
Note!
Before removing the cover, switch off the device and disconnect it from the charger or
PC. The device must be always kept and used with a cover and the screw screwed
tightly
If an unsuitable SIM card has been inserted or the device fails to detect it, the device will restart automatically and
will try to make the connection again (if the SIM card is not inserted then the device will restart three times). If the
connection fails, the device will indicate it. If the card has been inserted later, the device must be switched off and
switched on again or has to be restarted manually.
3.2 Charging the battery
Connect the USB wall charger to the device via USB cable and plug the charger in to the alternating current wall
socket.
We recommend charging the device using a 220V USB wall charger when charging the device for the very first time
(not charge it via PC).

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 8
If the device is working very intensively (GPS data logging period is very short, GPS data sending via GPRS is enabled,
or GSM signal level is very low and device is constantly searching for GSM operator) then the battery charge time can
be much longer then usual. The maximum battery charge time is 9 hours. To charge the battery faster we
recommend charging the device when it is switched off. In order to prevent the device from turning on automatically
when it is connected, you have to change its configuration using Track Assistant software. Battery charge time when
the device is switched off is approximately 4 hours.
Note!
If the battery is fully discharged, the device will not indicate about charging for approximately
10 min. If the battery level is very low during charging, some of the functions of the device might
be limited for a couple of hours until the battery reaches the required charge level.
Note!
Only approved batteries, chargers and accessories supplied by Teltonika should be used with
this device. By using other sorts of batteries, chargers and supplements you risk to be deprived
of all guaranties and it also may be dangerous for you and your environment.
Note!
GH3000 should be fully charged (100%). If charged not fully (less than 95%) indication of the
battery discharge level can be not accurate.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 9
4.G E T T I N G T O K N O W T H E D E V I C E
1. LED indicators
Indicates the status of device.
2. Speaker
3. Icons
4. Alarm button
Activates the alarm function.
5. End call button
Turn device on and off, cancel call.
6. Volume up button
Increasing speaker volume.
7. Microphone
8. Micro USB connector
Connector for connection to PC for programming and
flashing, charging device.
9. Volume down button
Decreasing volume.
10. Lock/unlock keyboard’s switch
Locks keyboard from unwanted pressing and function
activation.
11. Battery compartment
Protecting battery from damages and falling down.
12. Talk button
Dials, answers a call.
13. Reset button(inside hole)
14. Neck strap hanging place
4.1 Turning device on
If you wish to turn on the device, push the (5) button and wait a few seconds until green battery LED turns off. After
that device will vibrate hardly and play a melody. If device will not turn on, check the lock/unlock (10) switch, it
should be unlocked, or charge the battery.
4.2 Turning device off
If you wish to turn off the device, push the (5) button and hold it pressed down until battery LED (1) indicator lights
red and green at the same time, then release the button and device will switch off.
→
→
Press and hold (5)
button, the battery
LED turns on.
Hold the button
pressed down for a
while.
The battery LED
turns off.
Hold the button
pressed down for a
while.
The battery LED
lights red and green
at the same time,
release the button
and the device will
turn off.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 10
5.Q U I C K D E V I C E C O N F I G U R A T I O N V I A S M S
You can configure the device either connecting it to the computer and using Track Assistant software or sending
special SMS commands. If an SMS command has been received and accepted then the device will reply with a special
confirmation SMS, otherwise the device will not reply at all.
The command and parameter’s value are separated by a gap (space).
5.1 Change device configuration password
Before starting the configuration of the device you need to create your own configuration password or leave default
value. To create your own configuration password is not necessary, but strongly recommended for security
purposes. To create your own configuration password use the command shown below.
psw<old configuration password>ch<new configuration password>
Default configuration password is “0000”. When creating a new configuration password use only (aA-zZ) and (0-9)
symbols.
Example SMS Message
Response
Result
psw0000 ch1111
Configuration changed
Password changed from 0000 to 1111.
Note!
Remember your created password; you will not be able to change any configuration parameters
of the device without it.
5.2 Changing time zone
If the device has never had a fix before or the battery has been removed, the device date will be incorrect
(20070101). To synchronize device internal time device needs to receive at least one GPS signal from satellites. Place
the device for a few minutes in the open sky and wait until GPS indicator LED will start flashing twice at a time. After
time synchronization device time zone will be GMT (00:00). To set your local time zone send an SMS message:
psw<configuration password>gmt<+-number>
Example SMS Message
Response
Result
psw0000 gmt+2
Configuration changed
Time changed from 10:23:22 to 12:23:22.
5.3 Change periodical data logging
By default device is logging its position in the memory every 10 minutes (600 sec.). You can change this time by
sending a simple SMS:
psw<configuration password>t<time (in sec.)>
Example SMS Message
Response
Result
psw0000 t3600
Configuration changed
Logging interval changed from 600sec.to 3600sec.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 11
5.4 Change Alarm settings
There are three alarm modes in which device can work: m1 –SMS mode, m2 –Call mode and m3 –GPRS or SMS
mode. For more details about these modes please read chapter Alarm function.
Note!
Alarm duration time will be set in seconds. Phone numbers can be set up to five. Alarm duration
can’t be less than 60 sec.
psw<configuration password>alarm<method>t<alarm duration time><phone number>
Example SMS Message
Response
Result
psw0000 alarm m1 t3600 [phone]
Configuration changed
Alarm method: SMS, duration time:
3600s,Alarm SMS destination number:
[phone].
There are two ways to delete phone numbers from the alarm number list; one of them is to delete all phone
numbers which are on the list. The first way is:
psw<configuration password>alarm del
Example SMS Message
Response
Result
psw0000 alarm del
Configuration changed
Alarm number list is empty.
The second one is to delete phone numbers separately:
psw<configuration password>alarm del <phone number>
Example SMS Message
Response
Result
psw0000 alarm del [phone]
Configuration changed
[phone] removed from phone number list.
5.5 Change keyboard settings
Every key on the device keyboard has a number and can be configured to make a call to the determined phone
number. By default key1, key2, key3 and key4 do not have any set functions. The key5 is already set to turn alarm
on. To change keys configuration use a command shown below.
psw<configuration password>key[x] <phone number>
Example SMS Message
Response
Result
psw0000 key1 [phone]
Configuration changed
Function changed from none to [phone].
5.6 Change Man-down settings

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 12
To learn more about this function please read the chapter Man-down function. To switch this function on/off a quick
configuration SMS messages can be used. By default this function is off.
psw<configuration password>mandown<on/off>
Example SMS Message
Response
Result
psw0000 mandown on
Configuration changed
Man-down function enabled.
psw0000 mandown off
Configuration changed
Man-down function disabled.
5.7 Change parking settings
The minimum radius of parking zone is 200 meters. If you use configuration message without the radius, device will
set the radius to its default one, or to the radius which was set in the last device configuration. To learn more about
this feature please read the chapter Parking.
psw<password>park onr<radius>
Or you can also use
psw<password>park on
Example SMS Message
Response
Result
psw0000 park on r280
Configuration changed
Parking function enabled, parking self geofence zone
280m.
psw0000 park off
Configuration changed
Parking function disabled.
5.8 Change GPRS settings
Use the simple configuration SMS to configure all necessary parameters for GPRS connection to the server.
Information about your server IP address, SIM card connection authentication type, APN (Access point name), user
name or password can be acquired from your local supplier of GSM services or device seller. The authentication type
can be: 0-none, 1-pap, 2-chap.
psw<configuration password>gprssp<sending period in sec.>ip<IP>p<PORT>
apn<authentication type>,<Access Point Name>,username,password
Example SMS Message
Response
Result
psw0000 gprs sp60 ip127.0.0.1 p8080
apn2,bigcompany.mnc012.mcc345.gprs,internet,mywap
Configuration
changed
Every 60s device will connect to the
server and send data stored on its
memory. The server data settings: IP:
127.0.0.1, port 8080. GPRS connection
settings: connection authentication
type-PAP, access point name:
bigcompany.mnc012.mcc345.gprs, user
name: internet and password: mywap.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 13
In case server does not require a password or a user name, you can send such SMS:
psw<configuration password>gprssp<send period in sec.>ip<IP>p<PORT>apn<authentication
type>,<Access Point Name>
Example SMS Message
Response
Result
psw0000 gprs sp60 ip127.0.0.1
p8080
apn2,bigcompany.mnc012.mcc345.gprs
Configuration
changed
Every 60s device will connect to the server and
send data stored on its memory. The server data
settings: IP: 127.0.0.1 port 8080. GPRS connection
settings: connection authentication type-PAP,
access point name:
bigcompany.mnc012.mcc345.gprs.
Note!
Please pay attention the parameters after the apn should be written without gap (space)
5.9 Battery charge level notification
If you would like to be informed about the battery charge level then the battery notification function has to be
configured first. By default this function is on, but you need to set the message destination number. To change
battery notification parameters by SMS send the command shown below:
psw<password>battery on<phone number>
Example SMS Message
Response
Result
psw0000 battery on
[phone]
Configuration changed
Device will send SMS message when the battery
charge level becomes less than the level is set.
Or you can also use:
psw<password>battery <on/off>
Example SMS Message
Response
Result
psw0000 battery off
Configuration changed
Device will stop sending notification about battery
charge level.
5.10 Restore settings to factory default
If your device does not work as you want or has been configured and you do not remember what you have done, do
not worry, just restore device settings to factory defaults and try again. You can restore device settings by sending an
SMS:
psw<password>restore
Example SMS Message
Response
Result
psw0000 restore
Configuration changed
All parameters restored to factory defaults.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 14
6.D E V I C E M O N I T O R I N G
6.1 Review device location on the map
Step1
Download and install Google Earth from the internet. It can be found athttp://earth.google.com/download-
earth.html. Or just open your internet browser and type http://maps.google.com or http://maps.live.com.
Step2
Send SMS request (Fix?) to get location of the device from
your mobile phone. Be sure your device is in the open sky,
otherwise device will not find its location.
Step3
Read received SMS message and find the text Fix:
<numbers>. These numbers are your device location
coordinates. If instead of numbers there is N/A, that means
the device could not find its location.
Step4
Open installed Google Earth software and on the left side of the window find the field fly to. In this field enter the
coordinates you got from the device and press the button Begin search. If you use maps on your browser just type
the coordinates into the search field and press the search button. After few seconds you will see your device location
on the map.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 15
We can do much more
This chapter describes how the functions
work, how to use device safely and how
to install software. Also, what are the
system requirements and what function
parameters you can change using this
software.
2

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 16
7.F O R Y O U R S A F E T Y
Please read these basic recommendations. In disregarding them you may face danger or trespass existing laws. In
case you wish to have more information, please read the brief user manual.
7.1 Switch on safely
Do not switch on the device where it is prohibited to use a mobile phone or when such use may cause disturbances
or a danger.
7.2 Safe traffic is the most important
Do not infringe local legislation. When driving, use your hands only for driving the car. The most important thing you
have to think of when driving is the safety of the traffic.
7.3 Disturbances
All wireless equipment may be sensitive to disturbances which may have effect on its operation.
7.4 Switch off in hospitals
Follow all restrictions. You might need to switch off when being in the vicinity of any medical equipment.
7.5 Switch off in the means of transport
Follow all restrictions. Wireless equipment may cause disturbances in air traffic.
7.6 Switch off when fuelling
Do not use the device in petrol stations. Do not use it in the vicinity of fuels or chemicals.
7.7 Switch off when being in the vicinity of places of explosions
Follow all restrictions. Do not use the device at places where explosive works are carried out.
7.8 Prepare your computer
Chargers, personal or portable computers to be connected to the device must comply with the requirements of DIN
EN 60950-1.2003.
7.9 Use only the batteries supplied by the manufacturer
If an improper battery is inserted, there is a possibility of an explosion or other harm.
7.10 Use the battery safely
Ensure that the battery doesn't have contact with water. When storing, keep the device in a cool, dry place.
Ensure that the battery and device are not exposed to hot surfaces or direct sunlight.
When transporting, ensure that the battery is safe from metal particles and do not keep it with metal rings, chains,
etc.Do not damage the battery with nails or sharp objects. Do not try to charge the battery directly from a household
socket. This may lead to an explosion or other harm.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 17
7.11 Safely disconnect the device
The device may be disconnected from the PC or charger by pulling out the USB cable from the computer USB socket
or by pulling out the micro USB cable from GH3000.
To avoid mechanical damages, it is advisable to carry the equipment in a shock proof package.
The operation environment of the device has effect on its communication quality. If the operation of the device has
been disturbed, only qualified maintenance staff may do the repair. It is recommended to send the device to a repair
centre or sent back to the factory.
Power supply chains available at a place used for connecting GH3000 must have safety devices (automatic bipolar
switch off devices) which protect from power supply excess, short circuit and failure of grounding. The switch off
device must be installed at a place which is easy to access. Its power must be consistent with the power of the
connected device, and the distance between the contacts must not be less than 3 mm.
8.I N S T A L L I N G S O F T W A R E
Drivers and software can be found on our website. The software version can be found on the splash screen when the
software is loading or the help section of the program.
Minimum system requirements for the software
Operating Systems (OS)
MS Windows XP SP2/Vista/7 32bit
Disk space
20 MB
Minimum screen resolution
1024 x 768 (Full Screen)
Windows Installer
3.0
Microsoft.Net Framework
v.2 (SP2)
Note!
We are currently working on the support of additional OS. Please contact us or your local seller
for further information
9.C O N N E C T I N G D E V I C E T O A P C
Before connecting the device to a PC it is recommended to install Track Assistant program at first.
Download the software from our local server and double click on the installation file. The installation wizard will start
automatically in several seconds. You will be able to choose your local language on the first window.

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 18
1
2
3
4
5
6

[GH3000 QUICK START GUIDE]
Teltonika Ltd. | 19
Note!
The device has a special configuration mode. The mode will be switched on immediately after it
is connected to Track Assistant program. When the device is in configuration mode, all
processes, such as GPS data logging and transmission via GPRS, will be suspended. To return the
device to normal working mode disconnect it from the program. Device may not work properly
for about 10-20 sec. until it returns to normal mode.
10. A L A R M F U N C T I O N
Alarm function - sends alarm data via GPRS, calls or sends special warning SMS messages to one or more set phone
numbers. When the Alarm function is activated the device starts searching its location all the time. Being in this
mode, device is trying to get the most accurate track. That is why alarm mode draws the most power.
7
8
9