THOMSON GE 21870 User manual

21870
Digital Cordless Telephone
With Dual Mode Caller ID
User’s Guide
is a trademark of General Electric company and is under license by
Thomson Telecom, France.
Model: CE21870GEX-A
0007289 (Rev. 0 E)
06-38
Printed in China
Thomson Telecom
46, Quai Alphonse le Gallo,
92648 Boulogne Cedex, France

2
Precautions of Use
The quality of communication depends on the location and
environment of the base and the handset. The 21870 must be kept
away from sources of excessive heat (radiators, direct sunlight, etc.)
and protected against vibrations and dust. Never allow your telephone
to come into contact with water or other liquids or with aerosols. To
reduce the risk of interference and optimize reception, take particular
care to keep it away from the immediate vicinity of windows, large
metal objects, reinforced concrete, televisions, music centers, halogen
lamps or heating devices, fluorescent lighting, burglar alarms,
microwave ovens, computers, etc.
To clean the 21870, use a lightly moistened antistatic cloth
Information for DECT product:
The 21870 telephone is compliant with the DECTTM* standard. It is
designed to transmit and receive telephone calls and be connected to
the public telephone “Country”network.
*DECT is a trademark registered by ETSI.
Safety
In the event of danger, the mains adaptor acts as 230V power
isolating device. It should therefore, as a precaution, be installed
close to the appliance and be easily accessible.
If the mains adaptor fails, it must be replaced by an identical model.
If not connected to the mains power or if there is a mains power
failure, installations with cordless handsets will no longer work. You
will then be unable to make or receive calls in the event of an
emergency. This is why we recommend that you also have a
conventional telephone as a backup. The appliance is designed for
connection to an analogue telephone line class TRT3
(telecommunications network voltage).
! Do not use your telephone to notify a gas leak when you are in
the vicinity of the leak.
It is recommended that you avoid using this device during electrical
storms.
Thomson Telecom hereby declares that the 21870 conforms to the
essential requirements and other applicable provisions of European
directive 1999/5/CE.
IMPORTANT: Because cordless phones operate on electricity, you
should have one phone in your home that isn’t cordless, in case the
power in your home goes out.
WARNING:
TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT
EXPOSE THIS PROCUCT TO RAIN OR MOISTURE.
THE LIGHTING
FLASH AND
ARROW HEAD
WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE”
INSINDE THE
PRODUCT.
CAUTION: TO
REDUCE THE RISK OF
ELECTRICAL SHOCK,
DO NOT REMOVE
COVER (OR BACK).
NO USER
SERVICEABLE PARTS
INSIDE. REFER
SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE
EXCLAMATION
WITHIN THE
TRIANGLE IS
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT

3
Battery Safety Precautions
zDo not burn, disassemble, mutilate, or puncture. Like other
batteries of this type, toxic materials could be released which
can cause injury.
zTo reduce the risk of fire or personal injury, use only the battery
listed in User’s Guide.
zKeep batteries out of children.
zRemove batteries if storing over 30 days.
CAUTION:
Danger of explosion if battery is incorrectly replaced.
Replace only with GP60AAAHC – Ni-MH 1.2V 600mAh
rechargeable battery or equivalent.
Only use rechargeable batteries with exactly the same specifications
as those supplied with the product. Using non-rechargeable or
non-conforming batteries can damage the product. The batteries
could split or leak if incorrectly inserted, opened or exposed to heat.
Never dispose of batteries in a fire: the cell could explode.
Check with local code for possible special disposal instruction.
Installation
Packaging Contents
Model: 21870 Solo pack
Base stations 1
Handsets 1
Power plugs 1
Telephone line 1
Batteries, type AAA, “1.2V
600mAh” 2
Charging station 0
Operating instructions 1 + optional
Please check the contents of the package carefully. If anything is
missing or shows signs of transport damage, do NOT put the
telephone into service! In such a case, contact either your sales outlet
with the purchase receipt.
Connecting the Base Station and Power Plug
Connecting the plugs to the corresponding sockets in the base station
(they can not be connected incorrectly because the sockets and plugs
are designed prevent reverse poling). Plug the telephone line in the
telephone connection socket. Insert the power plug at the other end in
the power outlet. The base station in now ready to operate.
Only use the connection cable supplied.
CAUTION:
Plug the adaptor to the socket outlet that near the equipment
and shall be easily accessible. Use only the Thomson Telecom power
supply that came with this unit. Using other power supplies may
damage the unit.
AC power outlet
Phone jack

4
Getting Started
zInstall and Charge the Battery Pack
Insert two pieces AAA batteries in the compartment, ensuring correct
polarity and close the compartment.
zPlace the handset in the base station to charge for 14 hours prior
for first use. If you don’t properly charge the phone, battery
performance will be compromised.
Warning: The handset does not work and damaged if the wrong
batteries are inserted.
If batteries are empty, handset LCD will not has any display and
the handset will not response to any key. Handset is then required
to put back on Base Station / Charger cradle to charge. Handset
cannot be used until handset name and aerial icon appear. If
handset does not charged full before use, handset may emit
battery low alert tone and battery level indicator shows empty.
Features
We are very pleased that you have purchased this highly sophisticated,
cordless telephone which is equipped with the following features:
zDigital cordless telephone complying to DECT* standards
zOperation instruction in 10 languages
zTeleconference
zCall forwarding
zInternal, free communication between handsets
zPrefix dialing
zAutomatic call answering on/off
zCall log function with caller list for 20 numbers or names
(network dependent)
zGreen backlit LCD display
(1-line icons+ 1-line 12 dot matrix characters)
zPhone book for 30 entries with name and call number
zExtended redialing for 5 call numbers
zMicrophone muting function
zAcoustic battery and range warning signals
zHAC (Hearing Aid Compatibility) function
zKey lock
zKey input tone on/off
z10 incoming call ringing melodies
zRinging volume control (5 levels and silent)
zDTMF/Pulse dialing
zOperation of up to 4 handsets
zPaging function from base station to handset
zProgrammable number barring
zUp to 100 hours standby
zUp to 10 hours continuous call time
zOperation with 2 standard AAA batteries (Ni-MH)
zAdjustable flash time
zDECT = Digital Enhanced Cordless Telecommunication.

5
Menu Structure (Handset)
CALL LOG
PHONE BOOK NEW ENTRY ENTER NUMBER ENTER NAME NORMAL RING
LIST ENTRY VIP RING 1-10
EDIT ENTRY
DELETE
DELETEALL CONFIRM?
VOLUME [- - - - - ]
HANDSET RINGER EXT RING MELODY 1-10
INT RING MELODY 1-10
HSNAME
PREFIX MEM
KEY TONE ON/OFF
AUTO ANS ON/OFF
CALL TIMER ON/OFF
DEFAULT CONFIRM?
REGISTER SEARCHING
BASE BARRING ENTER PIN HANDSET1,…. DISABLE
EXTERNAL
NUMBER ENTERNO
RINGER [-----] MELODY
1-10
FLASH TIME 100/300/600
DIAL MODE TONE
PULSE
CHANGE PIN ENTER PIN NEW PIN REPEAT
DEFAULT ENTER PIN CONFIRM?
DEREGISTER ENTER PIN HANDSET1,….. CONFIRM?
LANGUAGE ENGLISH
DEUTSCH
FRANCAIS
CESKY
TURKCE
POLSKI
EΛΛHNIKA
PYCCKИЙ
БЪЛГAPCKИ
MAGYAR

6
Handset and Base Layouts
Menu / down key
CID / Asterisk key
INT / OK key
Cancel key
Mute key
Redial / Pause /Up key
External call key.
Memory key
Flash key
Hash / lock key
P
a
g
e
Page Paging key
In Use /
LED:
Steady: when handset is connected to a call in the
base station
Flash: when message waiting is received.

7
LCD Display
Battery icon
Phone icon
EXT External call icon
INT Internal call icon
CLI icon
No ring icon
Mute icon
Key lock icon
Aerial icon
▲/ ▼Up / Down arrow
Voice mail waiting indicator (VMWI icon)
Using the Handset Telephone
Using the telephone
zWhen the handset is inserted in the station charging unit, it starts
to charge automatically. To optimize the battery performance,
charge the handset battery for 14 hours prefer to first use.
Note: This phone defaults to Tone Dialing. To change Pulse Dialing,
see chapter “Base Station Settings – Changing the Dialing Mode”. If
you don’t know which type of service you have, please check with
the local telephone company.
Selecting the Language
Ten different languages are available for selection for each handset.
zIn standby mode, press button and “5” key. Current
language is displayed.
zPress or to select the desired language.
zPress key to confirm or press to abort.
Note: The following languages are available:
ENGLISH; GERMAN; FRENCH; CZECH; TURKISH;
POLISH; GREEK; RUSSIAN; BULGARIAN; HUNGARIAN.
Making Internal Calls
IMPORTANT: Internal calls can be made only if more than one
handset is registered on the base station.
zPress key during standby mode.
zPress a digit to specify which handset (1~4) to call to.
zThe other handset will ring with the ‘INT’ icon flashing.
zWhen other handset answered, the internal call is established.
zPress key to end the call.
Note: If an external call is received during an internal call, short
acoustic signals are issued.
Making External Calls
Normal dialing
zPress key and wait for a dialing tone.
zDial the telephone number.
zPress key to end the call.
On hook dialing
zDial the telephone number (delete incorrect entries by pressing
key).

8
zPress key to carry out the conversation.
zPress key to end the call.
Taking Calls
When an external call is received, all registered handsets and the base
station ring. ‘EXT’ flashes in the handset display and, if subscribed,
the telephone number of the caller appears (network depended). If the
caller has been stored in your phone book, the name appears. The
incoming call “In Use” LED on the base station flashes. In the case of
an internal call or pressing the “Page” key on the base station, ‘INT’
flashes in the handset display.
Handset is in the base station
zTake the handset from the base station; a connection is
automatically established (when the AUTO ANS function is
active). Otherwise, press key.
zPress key to end the call.
Handset is not in the base station
zPress key to make a call.
zPress key to end the call.
Redialing
The phone stores the last five numbers dialled in the redial
memory
zPress key, the last call number dialed is displayed. Press
or key to search the required number in the redial
memory list.
zPress key to carry out the conversation.
zPress key to end the call.
zNote: 1. If the number is longer than 12 digits, only the last 12
digits will be shown.
2. Name is displayed instead if number is matched with phone
book memory.
Dialing from the Phone Book
zPress key; the first entry in the phone book appears. (Or
“EMPTY” if no entry)
zPress or key to select the required subscriber from the
phone book. Alternatively, enter the first letter of the name
required.
zPress key. The number is dialled.
Note: How to store entries in the phone book is explained in the
Chapter “Phone Book”.
Call Log Operations
IMPORTANT: To use the “Call Log” function, you must subscribe
to your network operator’s Caller Line Identification (CLI) service.
Browse, Call Back, Delete, Store
If calls have been received in your absence, these are stored in the
CALL LOG memory when your telephone service has enabled this
function. The number of calls appears in the display. Incoming calls
are also indicated in the display for 11 seconds during a call.
zPress key as often as necessary until CALL LOG menu
appears. Then press key. Alternatively, press and hold
key 2 seconds.
zBrowse: Press or key to browse through the CALL
LOG memory.
Or
zCall Back: press key to call back.
Or
zDelete: Press or hold key two seconds to delete one or all the
entries. Selection is made by pressing or key.
Or
zStore: Press key, then press key to start the NAME
entry by keypad. Press key to confirm. Select the ring tone
with or key. Press key when finish.
Note: 1. The CALL LOG icon and display indicator disappear
only after browsing through all the entries.
2. It is only possible to enter subscribers in the phone book who
has not stored before.

9
Edit Call Log memory
When browsing Call Log memory, Caller Line Identification (CLI)
number can be edited before dial back. Amended CLI number will
not overwrite the stored Call Log memory.
zPress “0-9” to add digits in front of CLI number.
zPress to remove entry or leftmost digit.
zPress or key can recover the original CLI number.
zExample:
CLI number is 12345678
Press digit 1, display is 1 12345678
Press digit 2, display is 12 12345678
Press , display is 12345678
Press digit 3, display is 3 12345678
Press , display is 12345678
Press , display is 2345678
Press , display is 345678
(key is no function if number is 6 or less digit )
If press or key, display is 12345678
Note: If original CLI number exceeds 16 digits, new digits cannot
be inserted.
Muting the Microphone
zPress key can switch the microphone on or off during a call.
Holding Calls / Forwarding Calls
If the telephone is connected to a PABX system, it is possible to put
calls on hold and call other extension lines or to forward calls.
zPress key to put the call on hold and dial the extension
number.
zPress key once more to re-take the call or press key to
forward the call.
Note: The above information can vary according to the PABX
system used. Therefore, refer to the relevant information of the
PABX network.
Intercom Call Transfer
It is possible to put an external call on hold and call another handset
registered to the base or to forward calls.
zPress key to hold the external call and initiate an internal
call.
zInput the desired handset number (e.g. 2).
zThe target handset will ring. After the internal connection is
made, press key to transfer the external call.
zIf key is pressed before another handset is answered, the
call transfer procedure will be cancelled and the external call
connection is regained.
zIf key is pressed before another handset is answered, both
the external and internal call will be disconnected.
Teleconference
After have received an external call, it is possible to include a second
handset in the conversation (three way conference).
zPress key and enter the number of the corresponding
handset (e.g. 2) which will join the teleconference.
zThe external caller is kept on hold. As soon as the other handset
takes the call, example handset 1 can intercom with handset 2.
zOnly the initiating handset can start a 3 way conference, press
and hold key 2 seconds.
zBy pressing key, any of the handsets quit from the
teleconference and the other handset continues with the external
call.
Changing the Receiver Volume
zPress or key to change the receiver volume during a
call.
Paging the Handset
If a handset has been misplaced, it is possible to call all the handsets.
zPressing “Page” key on base to call all the handsets.
zPressing “Page” key or any key in the handset can stop the page

10
tone.
Entering a Dialling Pause (P)
If the telephone is connected to a PABX system, it may be necessary
to insert a dialing pause. To do this, press key after entering the
relevant digit in the pre-dial buffer, e.g. 0, for an external line (0P….).
A “P” appears in the display indicating a pause.
Switching the Key Lock On/Off
Incoming calls can still be received when key locked.
zPress and hold key for 2 seconds to activate or deactivate
the key lock. The icon turns ON.
Phone Book
The telephone can store up to 30 entries in the phone book with name
and call number. When the function is supported by the telephone
provider service and the caller, the handset displays the name of the
caller (when stored in the phone book).
Store Entries
zPress key until the PHONE BOOK menu appears and press
key.
zPress or key to select NEW ENTRY and press
“INT/OK” key.
zEnter number (max. 25 digits) and press key when
finished.
zEnter name (max. 10 characters) and press key when
finished.
zSelect the ringing tone with or key and press
key when finished.
zIf a VIP ring is assigned for that entry, a digit ‘#’ will be shown
in front of the name during the incoming call or browsing
z“MEM FULL” appear stand for memory full.
Or Store the number from the Pre - dialling mode
zTo store a phone number from the Pre-dialing mode (when a
phone number is entered during Standby mode before pressing
the key) to the phonebook, first press key, follow by
press . Then, the user will be prompted to enter the name.
The Entry procedure will be same as above.
List Entries / Edit Entries / Delete Entries
zPress key until the PHONE BOOK menu appears and press
key.
zPress or key to select the submenu and press
key.
zList Entry: Press or key to scroll.
Or
zEdit Entry: Press or key to scroll. Press key to
start Number edition and press key again to start Name
edition. Press key to confirm. Select the ring tone with
or key and press key.
Or
zDelete: Press or key to scroll, press key.
Or
zDelete All: Press key 2 times or press to cancel.
zNote: Press key to delete digit. Press and hold key to
EXIT.
Handset Settings
Changing the Ringing Volume
zPress key until the HANDSET menu appears. Press
key three times.
zPress or key to select the required volume (from 0 to
5 levels). Press key.
zNote: The ringer volume can be heard at different volumes. If
the ringer symbol appears as non dotted line, the ringer volume
will be switched to OFF.

11
Changing the Ringer Melody (external /
internal)
zPress key until the HANDSET menu appears. Press
key twice.
zUse or key to select the required submenu (EXT
RING or INT RING) and press key.
zUse or to select the required melody (1-10). Press
key to confirm.
Entering/Changing Handset Name
It is possible to assign a name to each handset. This name is then
displayed when the phone is in standby mode.
zPress key until the HANDSET menu appears. Press
key.
zPress or key to select the submenu HS NAME. Press
key.
zEnter/change the name of the handset (e.g. MOBIL 1). Press
key to confirm.
Switching the Key Tone On/Off
zPress key as often as necessary until the HANDSET menu
appears. Press key.
zPress or key to select the submenu KEY TONE. Press
key.
zPress or key to select the setting “ON/OFF”. Press
key to confirm.
Saving a Prefix
It is possible to save prefix numbers in the handset. This number is
then recalled after pressing and hold “0” key for two seconds.
zPress key as often as necessary until the HANDSET menu
appears. Press key.
zPress or key to select the submenu PREFIX MEM
and press key.
zEnter prefix number (e.g. access code of the subscriber you call
most frequently).
zPress key to confirm.
Activating/Deactivating Automatic Call
Answering
The automatic call answering function enables the incoming call to
be taken immediately when the handset is removed from the base
station.
zPress key as often as necessary until the HANDSET menu
appears and press key.
zPress or key to select the submenu AUTO ANS and
press key.
zUse or key to switch automatic call answering on or
off.
zPress key to confirm.
Activating/Deactivating Call Timer
It is possible to display the call duration of a call on the handset. The
timer starts when the conversation begins.
zPress key as often as necessary until the HANDSET menu
appears and press key.
zPress or key to select the submenu CALL TIMER and
press key.
zUse or key to switch the call timer on or off and press
key to confirm.
Default Settings
If selected, the handset settings which you have changed are returned
to their default values. The phone book entries are retained.
zPress key until the HANDSET menu appears. Press
key.
zPress or key to select the submenu DEFAULT and
press key to confirm.

12
Key assignment Overview
1 SPACE, 1 7 P, Q, R, S, 7
2 A, B, C, 2 8 T, U, V, 8
3 D, E, F, 3 9 W, X, Y, Z, 9
4 G, H, I, 4 0 +, -, 0
5 J, K, L, 5 * [, ], *
6 M, N, O, 6 # ?, :, #
Registering Additional Handsets
Further handset of the same model can be registered on one base
station.
zPress key until the HANDSET menu appears and press
key.
zPress or key to select the submenu REGISTER and
press key.
zHandset display shows “SEARCHING”.
zPress and hold “Page” key on the base station more than 3
seconds until acknowledgement signal is heard.
zEnter the PIN (default setting = 0000) and press key.
Note: After the connection has been established, the name and
number of the handset (the next available handset number should
be 2) appear in the display.
The base will be ready for registration for 5 minutes when the “Page”
key is pressed and hold for more than 3 seconds. After selecting
“REGISTER”, the handset starts searching for a base station which is
available for registration. The icon starts flashing.
If a base is found, user will be asked to enter the personal
identification number PIN for that base. If the input PIN is correct,
the registration procedure will be completed with a confirm tone.
Base Station Settings (using the
Handset)
Barring Calls
The following options are available for selection for barring calls:
Option Description
DISABLE All telephone calls are possible.
EXTERNAL All external calls are barred.
NUMBER Phone number starting with that number will be
barred, e.g. 0190
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu BARRING and
press key.
zEnter the PIN (factory setting is 0000) and press key.
zUse or key to select the handset which should be
barred and press key.
zUse or key to select DISABLE/EXTERNAL/
NUMBER and press key.
zIf NUMBER is selected, enter a number with maximum 5 digits.
Then press .
Ringer
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu RINGER and press
key.
zPress or key to select the ringer volume and press
key.
zPress or key to select the ringing melody and press
key.
Changing the Flash Time
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu FLASH TIME and
press key.
zPress or key to select the required flash time (100ms、
300ms or 600ms) and press key.

13
Changing the Dialing Mode
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu DIAL MODE and
press key.
zPress or key to select the required dialing mode and
press key.
Changing the PIN
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu CHANGE PIN and
press key.
zEnter the old PIN (0000) and press key.
zEnter the new PIN (e.g. 1111) and press key.
zEnter the new PIN again (e.g. 1111) and press key to
confirm.
Note: maximum of 8 digits can be entered.
Default Settings
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu DEFAULT and
press key.
zEnter the PIN (factory setting = 0000) and press key.
zPress key to confirm.
Deregister HS
If several handsets are registered on one base station, they can
deregister each other mutually. The last handset can not be
deregistered.
zPress key until the BASE menu appears and press key.
zPress or key to select the submenu DEREGISTER
and press key.
zEnter the PIN (factory setting = 0000) and press key.
zIf necessary, use or key to select the handset and press
key.
zPress key to confirm.
Technical Specifications
Handset Operating Time:
(average values*)
Approx. 10 hours talk time
Approx. 100 hours standby
AC / DC Adaptor
(for Base)
VD060035D
Input: 230V AC / 50 Hz
Output: 6V DC, 350mA
Single-phase AC excluding IT
installations defined by the EN 60950
standard.
Caution: the network voltage is classified
as a hazard by the criteria of this
standard.
AC / AC Adapter
(for Handset charger,
Duo pack only)
VA070020D
Input: 230V AC / 50 Hz
Output: 7V AC, 200mA
Single-phase AC excluding IT
installations defined by the EN 60950
standard.
Caution: the network voltage is classified
as a hazard by the criteria of this
standard.
Telephone connection Appliance designed for connection to an
analogue telephone line class TRT3
(telecommunications network voltage) as
defined by the EN 60950 standard.
Rechargeable Battery per
Handset
GP60AAAHC, 2 x 1.2V / 600mAh /
Ni-MH, AAA or equivalent
* For guidance only, depends on initial battery charge.

14
General Product Care
Simply wipe the base station with a damp cloth or an antistatic wipe.
Never use a dry cloth as this can cause static discharge.
Troubleshooting Guide
When you forget base PIN, following the procedure to reset the units.
ALL MEMORY AND SETTING WILL BE LOST.
zDisconnect the line cord and AC power supply.
zHold “Page” button and plug in the AC power supply (in-use
LED will be on).
zRelease “Page” button after hear two beep tones and press it two
times again.
zThe In-Use LED will turn off.
zWait for few seconds, disconnect AC power supply and plug in
again.
zThe unit will return to its default setting a PIN code (0000).
zFollowing "Registering Additional Handsets" to register all
handsets again.
PROBLEMS CAUSES SOLUTIONS
Registration not
work.
The battery is not
sufficiently
charged.
Handset and base
station were not
prepared for
registration.
Charge the battery for
14 hours (see Battery
Charging).
Unplug and then plug
in the power adaptor.
No display. The battery has not
been charged.
Charge the battery or
replace them (see
Battery Charging)
No reactions to
keystroke.
No radio connection
to the base station:
blinking!
The keypad is
locked.
The handset is
outside the base
station range.
The handset is not
registered.
The base station
does not work.
Press #key longer
than 2 seconds.
Move closer to the
base station.
Register the handset
(see Registering
Handset).
Unplug and then plug
the power adaptor to
the power outlet
(220-230V AC / 50
Hz) and the other end
into the power jack on
base bottom.
Environment
Used equipment and used handset batteries must be disposed of in
compliance with current environmental protection regulations. You
should return them to your reseller or dispose of them at an approved
recycling centre.
Do not attempt to open the batteries, as they contain chemical
substance. In the event of leakage, avoid contact with the skin, eyes
and mouth. In the event of contact, rinse the affected part for several
minutes in running water. Clean the product with absorbent paper or
a dry cloth and contact your reseller for replacement batteries.