TIPTEL 82 IP 8 User manual

Installation Manual (UK)
ISDN Telephone Systems
tiptel.com 410 tiptel.com 810
tiptel.com 411 tiptel.com 811
tiptel.comPact 42 IP 8
tiptel.comPact 82 IP 8
tiptel

Table of contents
3
Table of contents
Table of contents ...........................................................................................3
Introduction ....................................................................................................8
Notes ..............................................................................................................9
Product package ........................................................................................ 10
Directions for the operation of the telephone system................................ 11
Environmental compatibility ....................................................................... 12
Functioning in the event of power failure................................................... 12
Setting of country ....................................................................................... 12
Interfaces........................................................................................................13
ISDN-ports (S0) .......................................................................................... 14
Analogue ports (a/b) .................................................................................. 14
Analogue FXO ports ................................................................................... 14
Network connection ................................................................................... 14
Terminals .................................................................................................... 15
Analogue telephones .............................................................................. 15
ISDN- and TIPTEL-system telephones ................................................... 15
First start-up ...................................................................................................16
Connecting the telephone system.................................................................17
Removing the cabinet cover ...................................................................... 17
Connecting the telephone system to an analogue exchange office......... 18
Connecting the telephone system to an ISDN (NTBA) connection .......... 19
Connection of ISDN or system telephones................................................ 19
Connecting several ISDN telephones by using an ISDN switch............ 21
Connecting several ISDN telephones by using an S0 bus ..................... 22
Connection of ISDN telephones by using network cable ...................... 23
Changing S0port settings .......................................................................... 24
Connecting analogue terminal devices .................................................... 25
Connection via TAE or western jacks directly at the telephone system 25
Connection by using installation cable .................................................. 26
Connection by using network installation cable .................................... 27
Connection of IP telephones...................................................................... 28
Connecting the telephone system to the network..................................... 28
Connection your telephone system to mains ............................................ 29
Testing the connection............................................................................... 29

Table of contents
4
Configuration access.....................................................................................31
Identification of the IP address................................................................... 31
Changing the IP address at a telephone ................................................... 32
Direct connection to a computer................................................................ 33
Web configuration access.......................................................................... 33
Trouble shooting ........................................................................................ 34
Necessary settings in your web browser (all operating systems) ......... 34
Network settings in Windows 7 .............................................................. 35
Network settings in Windows XP ............................................................ 37
The configuration wizard ...............................................................................39
Country setting ........................................................................................... 40
Configure the external connection............................................................. 41
Fax switch at an analogue exchange office line ........................................ 42
External telephone numbers an call distribution for the S0 ports ............. 43
External telephone numbers an call distribution for the analogue exchange
office ports .................................................................................................. 44
Assigning the telephone number for outgoing calls.................................. 45
End.............................................................................................................. 45
Main Configuration Interface.........................................................................46
General ....................................................................................................... 46
Menu Settings ................................................................................................48
Settings....................................................................................................... 48
Speed dialling............................................................................................. 51
Service..................................................................................................... 51
Phonebook ................................................................................................. 52
Service..................................................................................................... 52
Call filter ...................................................................................................... 53
Applications............................................................................................. 55
Dialling control............................................................................................ 56
Emergency numbers.................................................................................. 57
Call data...................................................................................................... 57
Call analysis software ............................................................................. 58
Day/night switching .................................................................................... 58
Settings ................................................................................................... 59
Timecontrol ............................................................................................. 60
Public holidays........................................................................................ 60
LCR ............................................................................................................. 60
Settings ................................................................................................... 60
Provider ................................................................................................... 61
Zone ........................................................................................................ 61

Table of contents
5
Timecontrol ............................................................................................. 61
Public holidays........................................................................................ 61
Configuration examples.......................................................................... 62
Expert mode ............................................................................................... 63
Date / time ............................................................................................... 63
Service..................................................................................................... 63
Voicemail................................................................................................. 65
SIP ........................................................................................................... 65
Menu: Ports ....................................................................................................67
ISDN............................................................................................................ 67
Settings ................................................................................................... 67
Entry of MSN/DDI.................................................................................... 68
Call forwarding external .......................................................................... 69
Analogue (FXOs) ........................................................................................ 69
Settings ................................................................................................... 70
Entry of Phone Number .......................................................................... 70
Analogue (FXS) .......................................................................................... 70
Settings ................................................................................................... 70
VoIP (SIP) ................................................................................................... 71
Subscriber list ......................................................................................... 71
Set-up SIP Account................................................................................. 72
Entry of phone number........................................................................... 74
Set-up SIP Provider................................................................................. 74
Settings ................................................................................................... 75
Menu: Subscriber...........................................................................................76
General ....................................................................................................... 76
Groups........................................................................................................ 76
Day/night Switching ................................................................................ 77
Group ...................................................................................................... 77
Select group member ............................................................................. 78
Allocation for incoming external calls..................................................... 78
Call distribution........................................................................................... 79
Subscriber – Sub-menu: Administrator...................................................... 79
Copying a subscriber.............................................................................. 79
Modifying a subscriber ........................................................................... 80
Subscriber............................................................................................... 80
Authorisations ......................................................................................... 80
Extensions allocated to subscriber......................................................... 81
Allocation for incoming external calls..................................................... 82
Allocation for outgoing external calls ..................................................... 82
External PABX dial in (call through / call back) ...................................... 82

Table of contents
6
Subscriber .................................................................................................. 83
Settings ................................................................................................... 83
Call forwarding ........................................................................................ 85
Charge account ...................................................................................... 85
System telephone....................................................................................... 85
Assignment of the functional keys.......................................................... 87
Remote dial-in............................................................................................. 92
Voice box .................................................................................................... 92
Activate voice box for an user................................................................. 92
Settings voice box................................................................................... 93
Uploading OGMs .................................................................................... 93
Settings Remote control ......................................................................... 94
Message transfer..................................................................................... 96
Set-up service............................................................................................. 97
Remote configuration.............................................................................. 97
External dial-in......................................................................................... 98
SMS......................................................................................................... 98
Call Manager .............................................................................................. 99
Automatic switchboard ........................................................................... 99
Greeting and transfer .............................................................................. 101
Information system.................................................................................. 102
Menu: Network ...............................................................................................105
Status.......................................................................................................... 105
Settings....................................................................................................... 105
LAN.......................................................................................................... 105
IP-settings................................................................................................ 106
Name server addresses (DNS)............................................................... 106
DHCP....................................................................................................... 106
STUN-server, WAN ..................................................................................... 107
Setting the type of WAN interface........................................................... 107
General settings .............................................................................................108
Reset the telephone system....................................................................... 108
Troubleshooting.............................................................................................109
Status-LEDs ................................................................................................ 109
Description of possible malfunctions......................................................... 110
An analogue terminal cannot be called.................................................. 110
Analogue terminal with no dial tone ....................................................... 110
An ISDN terminal cannot be called......................................................... 110
ISDN terminal cannot conduct external calls ......................................... 110
No incoming external calls possible....................................................... 110

Table of contents
7
Tips and tricks................................................................................................112
Function call-through / call-back................................................................ 112
Groups........................................................................................................ 113
Different companies - one telephone system ............................................ 114
Greeting and answering machine.............................................................. 114
Technical Specifications................................................................................116
Appendix ........................................................................................................117
General command summary ..................................................................... 117
Function codes for analogue terminals ..................................................... 120
During the call ......................................................................................... 120
Flow chart outgoing calls ........................................................................... 121
Flow chart outgoing number transfer......................................................... 122
Explanation of terms................................................................................... 124
Service ........................................................................................................ 128
Guarantee ................................................................................................... 128
CE sign ....................................................................................................... 129
Ecological information................................................................................ 129
Notes on care ............................................................................................. 130
Index ...............................................................................................................131

Introduction
8
Introduction
Congratulations on your purchase of this ISDN telephone system - a future-proof so-
lution,
Already prepared for Voice-over-IP (VoIP), (*)
Permits modern telephone calls to be made with the high performance tele-
phone system,
An optional (*) Voicemail- and Callmanagement-Module not only provides
you with an individual answering machine for each subscriber. It also serves
as a professional cal management system,
Can be upgraded by two additional FXO-ports with an optional
FXO-Module (*)
Can be integrated in existing network environments which allows you
Configuration on end user level. Each subscriber is able to access and con-
figure basic features via his/her PC, e.g. call forwarding, or playback of re-
corded messages.
Computer Telephony Integration (CTI) via TSPI(TAPI)-driver provided with
your telephone system (for Windows operating systems)
(*) Note: Included in tiptel.comPact 42/82 IP 8

Notes
9
Notes
We reserve the right to make changes to this User's Manual or the hardware de-
scribed at any time and without prior notice. The current version of the User's Manual
is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustra-
tions of this user's manual have been compiled with the utmost care. However, errors
cannot be ruled out completely. The publisher cannot be held liable for any incorrect
information or consequences arising as a result.
Important: This manual reflects the telephone system, release 7.xx. If necessary,
perform an update.
© 2010 Tiptel.com GmbH Ratingen. All rights reserved.

Notes
10
Product package
Please check that you have received everything before starting installation. The de-
livery includes:
1 tiptel.com 410, 810, 411, 811, tiptel.comPact 42/82 IP 8, tiptel 41/42 Home
telephone system + AC adapter
1 ISDN connector cable
1 LAN connector cable for connection to a computer
1 Quick start guide
1 accessories kit with mounting material (2 wood screws, 2 raw plugs)
1 User's Manual
1 CD with manuals, Call Charges Analysis Software MicroBX, CTI-Software
„Estos ProCall“, TAPI-drivers
For CTI-enabled applications you can download the current TSPI drivers for the rele-
vant telephone system from the download area at www.tiptel.com. These drivers en-
able you to implement all TAPI-enabled CTI applications via the network for com-
puter-supported telephone calls (3rd party CTI).
Tiptel.com GmbH and ESTOS GmbH have certified their telephone systems and the
„Estos ProCall” CTI application (www.estos.de). You may continue using the time-
limited full version on the attached CD if you buy a licence key. A new installation is
not necessary.
A full version of the „tiptel MicroBX” charge analysis software can be downloaded for
the relevant telephone system from the download area at www.tiptel.com. Same as
the version on the attached CD it is fully functional for a period of 6 weeks. When the
trail-period has expired graphic charts are no longer available. After purchasing a li-
cence key you can continue using the unlimited full version „MicroBX“ (graphic
charts inclusive) or upgrade to a hotel version (with check-in, check-out, unlocking
guest room phones and - if applicable - a hotel booking software). A new installation
is not necessary. For details please refer to the User's Manual contained in the
download for further information.

Notes
11
Directions for the operation of the telephone system
This ISDN telephone system has been designed for use at ISDN connec-
tions according to Euro ISDN protocol DSS1. Using the system on other
connections can cause malfunctions.
This ISDN telephone system has been designed and manufactured in ac-
cordance with the „Information Technology Equipment Safety” standard (EN
60950). Only devices complying with this or an equivalent directive may be
connected to this ISDN telephone system.
Installation procedures must be carried out by a professional. Installation
procedures on the 230v mains network must be carried out by a qualified
electrician. VDE 0100 must be observed.
In case of any malfunction, please disconnect the unit from the line and de-
tach all ISDN connection cables.
The ISDN telephone system may not be installed and operated in the follow-
ing environments:
outdoors
in damp or wet rooms (bathroom, shower, swimming pool...)
in surroundings prone to risk of explosion
in locations exposed to direct sunlight
at ambient temperatures below 0 °C or above 40 °C
in locations subject to severe shaking or vibration
in dusty areas
Lay the connecting cables carefully to avoid any danger of tripping. The
connecting cables must not be subjected to excessive pulling or bending or
mechanical loading. All connecting cables must only be used indoors.

Notes
12
Environmental compatibility
No contact with substances harmful to human health can occur if the system is used
properly. The synthetic materials used in this device consist of partially recycled
granulate. Our packaging does not contain any synthetic materials. Only cardboard
and paper from partially recycled material is used.
Functioning in the event of power failure
If you want to guarantee that your telephone system is also available in the event of a
power failure, an uninterruptible power supply (UPS) is available as an optional ac-
cessory. This ensures that the system will continue to function for several hours in the
event of a power failure.
Setting of country
This telephone system can be used in most European countries. To use all the fea-
tures the system must be set to the country in which you want to use it. This is done
either through the Configuration Wizard or in the main configuration at the point Ad-
ministrator -> Settings -> Settings -> Setting of country.

Interfaces
13
Interfaces
The system provides interfaces as follows:
So
external
Only tiptel.com 810, 811,
tiptel.comPact 42/82 IP 8:
So internal
LAN-Connector
Analogue ports
2 screwing terminals
a/b per extension incl.
cable bushing
ports 1 | 2 | 3 | 4
Only tiptel.com 810, 811,
tiptel.comPact 42/82 IP 8:
ports 5 | 6 | 7 | 8
Analogue ports We-
stern-jacks
ports 1 | 2 | 3 | 4
Slot (long) for FXO-Module
Two slots (short) for one VCM-Module and
one VoIP-Module each
Power supply connector for
connection to AC adapter (no
need to pay attention to po-
larity, but do not shift!)
opt. FXO conn.

Interfaces
14
ISDN-ports (S0)
S0external:
Connection to a point-to-point or multipoint interface according to Euro
ISDN (DSS1)
S0internal (not included in tiptel.com 410, tiptel.com 810 and tiptel 41
Home):
Connection to multipoint interface for ISDN devices according to Euro ISDN
(DSS1)
Analogue ports (a/b)
The system provides Western-jacks for the first 4 analogue extension ports. In order
to be able to use the screwing terminals the cover has to be removed. For details
please see chapter „Installation“. Ports 5 through 8 are only available as screwing
terminals.
You can connect analogue telephones, cordless telephones, answering machines,
and fax machines with the first 4 ports via western jacks or screwing terminals.
TIPTEL strongly recommends not to us more then one terminal at the same port.
Those terminals would comprise a parallel circuit which makes it impossible to call
them individually. Also malfunctions might occur (terminals do not ring anymore,
caller's numbers are not be displayed, low volume). Please use a separate port for
each terminal.
Analogue FXO ports
This telephone system is ready for installation of an optional FXO-Module. Close to
the cable bushing for the power cord there are two extra western jacks. With no FXO-
Module installed, these jacks are not operable.
Network connection
The telephone system comprises one 10/100 Ethernet connector. Connection is es-
tablished via a standard Ethernet cable (CAT 5). Cross-over will be detected auto-
matically and switched accordingly.

Interfaces
15
Terminals
It is possible to connect analogue telephones, answering machines, fax machines
and PCs to the tiptel.com telephone system family. tiptel.com 411, 811, tip-
tel.comPact 42/82 IP 8 and tiptel 42 Home also support ISDN telephones and TIPTEL
system telephones. The range of operation and use of features depend on the termi-
nal used. Please also observe the User's Manuals for the terminals.
Only CE-approved terminal units complying with standards ETSI TS 103 021 (ana-
logue terminals) or CTR 3 (ISDN terminals) should be connected to the telephone
system.
Analogue telephones
Analogue telephones must comply with the following specifications:
DTMF telephones (dual tone multiple frequency):
The dialling information is transmitted via a tone sequence. In addition to the
-and keys, the „” and „” keys are also available.
Additionally, the following feature should be supported by the analogue telephones
in order to ensure full functionality of the telephone system:
CLIP and/or CNIP function:
Telephones that can display the caller’s number and/or name.
MWI-function (with VCM-Module installed)
Telephones that can indicate when new messages have arrived (Message
Waiting Indication). In most cases this will be indicated by an LED or on
the display, e.g. with tiptel 140, tiptel 160, and tiptel easyDECT 6600.
Note: Pulse dialling telephones are NOT supported.
ISDN- and TIPTEL-system telephones
Telephones that can be operated on S0-ports according to Euro ISDN standard
DSS1. Only tiptel.com 411, 811, tiptel.comPact 42/82 IP 8 and tiptel 42 Home.
For this function, ISDN telephones require the associated internal subscriber number
(MSN). You need to enter the desired extension number (also to be configured in
your telephone system) as MSN at the telephone. The input procedure is described
in the User's Manual for the ISDN telephone.

First start-up
16
First start-up
This telephone system has been designed as a Plug & Play device, i.e. after connect-
ing the terminals, connecting the telephone system to the mains supply and switch-
ing on the power supply, the system is ready to use. In case you wish to operate the
system at a point-to-point connection please dial  from any
phone.
There is a difference between configuring the telephone system, e.g. by an adminis-
trator, and configuring by individual subscribers. The administrator defines subscrib-
ers by assigning call numbers. Using this call number or the user’s name and a
password, the subscriber can edit personal settings (e.g. set call forwarding) via a
browser. But only the administrator also defines the extensions for signalling and
which external MSNs are available.
Your telephone system has the following factory default settings (the following list is
not complete and only gives the settings necessary for configuration.
External S0 configured for Euro-ISDN point-multipoint and PP connection
(DSS1).
All calls will be signalled at all subscribers.
Only tiptel.com 411, 811, tiptel.comPact 42/82 IP 8 and tiptel 42 Home:
The internal S0 is configured for the Euro ISDN multipoint interface.
Subscribers (MSNs) 20 – 21 are preset.
The analogue extensions 1 – 8 are assigned to subscribers 50 – 57.
All subscribers have international exchange authorisation.
Standard exchange connection with the digit .
Charges are only displayed on ISDN terminals, not at analogue terminals.
The PIN (needed for important programming codes) is preset to 0000.
The Ethernet address is preset to 192.168.34.100.
The subnet mask is preset to 255.255.255.0.
The basic DHCP address is 192.168.34.100.
The username/password for the web-based configuration is admin/admin.
Note: To enable full functionality of your ISDN terminal units you will have to
assign MSNs to them. The desired (and configured in the telephone
system) subscriber's telephone number is to be used as MSN for the
individual subscriber. For details on assigning those MSNs please con-
sult the User's Manual for your ISDN terminal units.

Connecting the telephone system
17
Connecting the telephone system
Removing the cabinet cover
In case you wish to use port 5 through 8 with telephone systems comprising 8 ana-
logue ports or you wish to jumper ISDN ports from internal to external or vice versa,
or you wish to install or remove terminations resistors of the S0 ports, or you wish to
install modules you will have to remove the cabinet cover.
Please pay attention to applicable safety regulations, in particular
EN 60950 und VDE 0100!
Removing the cover is done as follows:
At the indicated areas (1) insert a slot screwdriver (4 mm) or a similar tool as far as it
goes from bottom of the housing in the direction towards the top. Pull the screwdriver
towards you (2) which will slacken the snap mechanism and lift the cover towards the
back of the unit.
When refitting the cover please make sure that the rear fittings of the cover are
matching the rear slots of the housing bottom. Now push the cover down at the ter-
minal area until it snaps in.
1 1
22

Connecting the telephone system
18
Connecting the telephone system to an analogue
exchange office
In order to operate tiptel.com 410-811 at an analogue exchange office you need the
optional 2FXO Module. With tiptel.comPact 42/82 IP 4 this module has already been
integrated.
The telephones system can be operated at up to two analogue exchange office lines.
Take both connection cables and make a loop with both of them through the ferrite
clamp bead which came along with your telephone system.
Connect the RJ-11 western plugs to the two ports on the lower right had side of the
telephone system. In case you wish to operate the telephone system only at a single
analogue office exchange line, please use only one cable.
Connect the other end of the cables to the all outlet of your analogue exchange office
line.
Note: Analogue exchange office lines can only be connected by using the
western ports of the telephone system, there are no screwing terminals.

Connecting the telephone system
19
Connecting the telephone system to an ISDN (NTBA)
connection
Take the ISDN cable which has 8 pin western plugs at both ends. Connect one end
to the port at the very left of your telephone system. Connect the other end to the
connector of your ISDN NTBA.
The second S0of your telephone system next to the left hand port is set to internal as
factory default. If you have jumpered this port to external you can connect the NTBA
of a second ISDN connection to this port.
Connection of ISDN or system telephones
For system or ISDN terminal devices telephone systems tiptel.com 411, tiptel.com
811, tiptel.comPact 42 IP 8, and 82 IP 8 provide you with one internal ISDN port in
factory default settings.
Take the ISDN cable which has 8 pin western plugs at both ends. Connect one end
to the second S0 port from the left at your telephone system. Connect the other end
of the cable to your ISDN or system terminal device.
In case the ISDN cable to your terminal device is longer than 10 m
you need to install a termination resistor at the telephone. Your
specialist dealer will provide you with termination resistors which
can be connected to the network outlet to have a jack for connect-
ing the telephone cable.

Connecting the telephone system
20
In case you do not want to use the first S0port of your telephone system for an exter-
nal ISDN connection you can jumper this port to internal and then connect another
ISDN or system telephone.
Notes: ISDN terminal devices in order to operate a corresponding internal
telephone number. For this the desired (and in the telephone system
configured) extension number has to programmed as MSN in your
telephone; as factory default for the internal S0port extensions 20 and
21 have been pre-configured. For programming MSNs to the telephone
please read the telephone's User's Manual.
At one S0you can operate up to eight ISDN telephones, up to two ISDN phones
without external power supply may be used. It is recommended to use only two tele-
phones since at each S0 bus there are only two channels (lines) available at any one
time. This means that only two devices are able to telephone at the same time. If you
wish to connect more than one ISDN telephone you can use an ISDN switch or install
an S0bus with corresponding cable.
Note: At each S0port you can only operate one single system telephone.