Triumph My Triumph Connectivity User guide

Owner's Handbook
My Triumph Connectivity - FAQ
This handbook contains information on the My Triumph Connectivity - FAQ. Always
store this Owner's Handbook with the motorcycle and refer to it for information
whenever necessary.
The information contained in this publication is based on the latest information
available at the time of printing. Triumph reserves the right to make changes at any
time without prior notice, or obligation.
Not to be reproduced wholly or in part without the written permission of Triumph
Motorcycles Limited.
© Copyright 02.2020 Triumph Motorcycles Limited, Hinckley, Leicestershire, England.
Publication part number Connectivity FAQ-EN issue 1
1

2
Table of Contents
This handbook contains a number of different sections. The table of contents below
will help you find the beginning of each section where, in the case of the major
sections, a further table of contents will help you find the specific subject required.
Introduction....................................................................................................................................................... 3
General ................................................................................................................................................................. 5
Navigation and the My Triumph App .................................................................................................... 7
Headset................................................................................................................................................................11
GoPro ...................................................................................................................................................................13
Phone...................................................................................................................................................................15
Instruments ......................................................................................................................................................17

Introduction
3
Introduction
The information below is not intended to
replace the My Triumph Connectivity
Handbook, which should be the first
point of reference when using the My
Triumph Connectivity System. It does,
however, highlight solutions to some
frequently asked questions from our
users.
Always make sure you are using the
latest available version of the My
Triumph app, available from the iOS and
Android app stores.
If the points below do not resolve your
issue, switch the ignition off and back
on. This breaks and remakes the
connections between the motorcycle
and the connected devices.
If you are still unable to resolve the
issue you are experiencing, please
contact your authorised Triumph
dealership for further assistance.

Introduction
4
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General
5
General
Is the Triumph Connectivity system
available for my motorcycle?
The My Triumph Connectivity System is
currently available for the Triumph
Scrambler 1200 and Rocket 3 models, via
the purchase of an accessory fit My
Triumph Connectivity Module. Other
models will be added to this list as they
become available.
The My Triumph Connectivity System is
not available for models which do not
have TFT instruments.
How do I connect a device to the My
Triumph Connectivity system?
The My Triumph Connectivity Module
acts as a Bluetooth router, and
manages all of the different connections
to the motorcycle.
All connections should be made with the
My Triumph Connectivity Module, rather
than connecting the individual devices
together. Please refer to the My
Triumph Connectivity Handbook for full
details of how to connect a device.
I cannot connect any devices to my
Triumph motorcycle?
Please make sure that the My Triumph
Connectivity System is compatible with
your motorcycle, and that the accessory
My Triumph Connectivity Module has
been fitted by an authorised Triumph
dealer. The dealer will make sure the
instrument pack software is updated
and configured correctly to work with
Bluetooth .
Make sure that Bluetooth is enabled
and discoverable on all external devices,
and that the devices are in range.
Certain features do not seem to work
correctly when using the My Triumph
Connectivity system
Although Bluetooth wireless technology
provides a convenient way to connect
multiple devices together, it depends on
all devices transmitting reliably and
interpreting each other’s signals
correctly.
Some phones may have difficulties
connecting with Bluetooth and not all
features will be available to all phones.
This is dependent on the phone's
specifications and settings. Software
updates on phones may impact the
Bluetooth connectivity and accessibility
to all or some features.
If devices fail to connect or features do
not work as expected, first check that
they are all set up and configured
correctly (see My Triumph Connectivity
Module Owner’s Handbook).

General
6
A previously paired device has not
automatically reconnected
It can take up to 30 seconds for
previously connected devices to
automatically reconnect after turning
the ignition off and back on.
If you have waited longer than 30
seconds and no connection is made,
make sure the device is turned on and
in range (refer to the device
manufacturer’s instructions for
information about the expected range).
In the paired devices menu, check that
the device in question is on the list, and
that a tick appears next to the name. If
it is not present, repeat the pairing
process. If the device is present but
there is no tick, select the device and
choose “select” to force reconnection.
If connection is still not made, make
sure that the instructions provided in
the My Triumph Connectivity Module
Owner’s Handbook have been followed
correctly and, if necessary, repeat the
process.
Why have I been asked for permission to
access various functionalities on my
phone?
We need to ask for your permission to
access various functionalities on your
phone, in order to enable some features
of the My Triumph Connectivity System.
If permission is not given, some features
may not function correctly.
Refer to the phone manufacturer’s
instructions for details of how to adjust
these permissions once granted or
denied.

Navigation and the My Triumph App
7
Navigation and the My Triumph App
I cannot connect the Google Maps app to
my Triumph motorcycle
The My Triumph Connectivity System is
not intended to interface directly with
the Google Maps app. Please download
and use the My Triumph app (available
for iOS and Android), which has been
built with Google.
The My Triumph app does not recognise
my email address as valid
Occasionally, your phone’s autocorrect
feature may add an additional space
after your email address when entering
it into the email address field. Please
retry, making sure that the space is
removed.
When adding a motorcycle to My
Garage, I cannot find my Triumph in the
list of available models
To add a Triumph motorcycle to My
Garage, please use the “Add via Triumph
VIN” option. Refer to the Owner’s
Handbook provided with your
motorcycle for details of where to find
your VIN.
Note that only Triumph motorcycles may
be added in this way. Entering a VIN
from another manufacturer will result in
an error. Please use the “Add manually”
option for other motorcycles.
Navigation does not work on my iPhone,
but all other functionality works
correctly
iOS devices use two Bluetooth
connections: one for music, calls and
messages; and one for navigation. Both
must be connected in order to use the
app and the navigation functionality.
Make sure the iOS pairing instructions
have been followed completely, including
the stage to “enable” navigation within
the My Triumph app. This “enable” stage
makes the second Bluetooth connection,
and can only be completed following the
main pairing operation.
The “enable” phase may take up to 45
seconds to complete, but only needs to
be done once.
Make sure you are not in the
instrument menu structure prior to
enabling navigation, to ensure that the
connection request from the phone is
visible on the instrument pack. Press
the “home” button on the right-hand
switch cube to enter/exit the menu
structure.
Refer to the My Triumph Connectivity
Handbook for full details of the
connection process.
If the connections are completed in the
wrong order (i.e. navigation is enabled
before the first pairing is complete), the
app may appear to be connected but no
data will be transferred. If it is
suspected that no data is being
transferred, unpair both devices and
repeat the steps described in the My
Triumph Connectivity Handbook.

Navigation and the My Triumph App
8
I can plan a route on the My Triumph
app, but I am unable to start turn-by-
turn guidance
The My Triumph app will allow you to
plan a route, but will not allow you to
start turn-by-turn guidance unless an
active connection to the My Triumph
Connectivity System is detected.
Please make sure that the My Triumph
Connectivity System is compatible with
your motorcycle, and that the accessory
My Triumph Connectivity Module has
been fitted by an authorised Triumph
dealer. The dealer will make sure the
instrument pack software is updated
and configured correctly to work with
Bluetooth .
Make sure that your motorcycle is
turned on and in range, and that the
pairing instructions provided in the My
Triumph Connectivity Module Owner’s
Handbook have been followed correctly.
If necessary, repeat the pairing process.
Can I change the language of the app
and spoken instructions?
The My Triumph app uses the language
(and region, in the case of iOS) set in
your phone’s operating system to
automatically determine which language
to display. 8 languages are supported:
English, French, German, Italian, Spanish,
Portuguese, Dutch, and Swedish. If the
operating system language does not
correspond to one of these 8 languages,
the app will operate in English.
Can I change the voice of the spoken
instructions?
Yes. The My Triumph app uses the
phone’s native text to speech engine to
deliver the spoken instructions. By
changing the default voice within the
operating system menus, the voice will
change for the spoken instructions.
Refer to the phone manufacturer’s
instructions for how to change the voice
for spoken content.
Note that this is limited to selecting a
voice within the language currently
being used. For example, if the phone’s
operating system language is French
and you select a voice from the German
list, the app will continue to speak with
the default French voice.
Note also that Siri voices in iOS are not
currently supported.
The My Triumph app keeps asking for
permission to access my location
Access to your location is required in
order to enable navigation. Without this
access, it is not possible to calculate a
route to your destination, or to
determine your position along the route.
The My Triumph app keeps asking for
my permision to access Bluetooth
Access to Bluetooth is required in order
to enable navigation. Without this
access, you phone will not be able to
send navigation instructions to your
motorcycle.

Navigation and the My Triumph App
9
Connection between the My Triumph app
and the My Triumph Connectivity
system seems to drop during use
Make sure that the phone has sufficient
charge and a mobile data connection
(including data roaming, if applicable)
before starting a ride. Following creation
of the route in the My Triumph app, the
data connection is only used to
calculate a new route if you deviate
from the currently planned route.
The phone’s in-built GPS is used to
determine your location throughout the
ride (this does not contribute to your
mobile data usage). GPS location relies
on a good connection to a network of
satellites. If you regularly receive a “No
GPS signal” message whilst riding, stop
the motorcycle and try repositioning
your phone to somewhere with a clear
line of sight to the sky.
If you have an Android device, make
sure that battery optimisation is turned
off for the My Triumph app. Refer to the
phone manufacturer’s instructions for
details of how to turn off battery
optimisation.
The navigation keeps trying to send me
back to the last waypoint on a multi-
waypoint route
When navigating along a route with
multiple waypoints, the My Triumph
Connectivity System will attempt to take
you to the precise location of each
waypoint. In the event that you do not
quite reach a waypoint, but begin riding
towards the next waypoint, the system
will attempt to recalculate a route to
the missed waypoint. This is to avoid
accidental rerouting to the next
waypoint, when in fact the user had
simply missed a turning to the original
waypoint.
The system will attempt to recalculate a
route to the missed waypoint a
maximum of 3 times, at each point it
detects a deviation from the planned
route (generally at a junction). On the
fourth deviation, it will calculate a route
to the next waypoint.

Navigation and the My Triumph App
10
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Headset
11
Headset
My headset does not appear in the
search list when trying to pair to the My
Triumph Connectivity system
Make sure your headset is on and in
“discoverable” mode, then restart the
searching process on the instruments.
Refer to the headset manufacturer’s
instructions for how to make sure your
device is discoverable.
I get a 'PAIRING FAILED' message on the
instruments when trying to connect my
headset to the My Triumph Connectivity
system
Make sure that the instructions
provided in the My Triumph Connectivity
Module Owner’s Handbook have been
followed correctly and, if necessary,
repeat the process.
Some headsets may have difficulties
connecting with Bluetooth and not all
features will be available to all headsets.
This is dependent on the headset's
specifications and settings. Note that a
small number of headsets may require a
factory reset before being paired to the
My Triumph Connectivity System.
I cannot hear any audio through my
headset
First check that the headset is turned
on and properly connected (see My
Triumph Connectivity Module Owner’s
handbook). Check that the volume on
your phone and the volume on your
headset are both set to an appropriate
level, and that your headset has been
paired correctly to either “rider” or
“pillion”. Make sure that your headset is
connected to the My Triumph
Connectivity Module, rather than
directly to your phone.
If audio is still not heard, make sure that
the audio from your phone is being
played via the My Triumph Connectivity
Module, rather than through the phone
itself or another connected device.
Make sure that the volume has not been
muted on the instrument pack.
Refer to the phone manufacturer’s
instructions for how to change the
volume and determine which device
should be used to play audio.

Headset
12
The intercom mode on my headset does
not work when using the My Triumph
Connectivity system
The My Triumph Connectivity System
includes an intercom feature, allowing
communication between two headsets
that have been connected to the My
Triumph Connectivity Module. The
headsets do not have to be from the
same headset manufacturer.
The intercom button on your headset
may not function as expected once
connected to the My Triumph
Connectivity Module. Instead, please
enable the intercom via the intercom
tray on the instruments.
Refer to the My Triumph Connectivity
Handbook for details of how to connect
your headsets and enable the intercom.

GoPro
13
GoPro
My GoPro does not appear in the search
list when trying to pair to the My
Triumph Connectivity system
Make sure your GoPro is on and in
“discoverable” mode, then restart the
searching process on the instruments.
Refer to the GoPro instructions for how
to make sure your device is
discoverable.
Note that your GoPro may have more
than one pairing/discoverable mode.
Make sure it is set to the same mode as
used to connect to GoPro’s own app.
If using a new GoPro, make sure that it
has been connected to GoPro’s own app
at least once before attempting to
connect to the My Triumph Connectivity
System. This allows the camera to
connect to the Triumph system. After
this initial connection with the GoPro
app, this GoPro app is no longer
required for connection to the My
Triumph Connectivity System.
When pairing a GoPro, the instrument
shows a 'PAIRING SUCCESSFUL' message,
but the GoPro remains in the Pairing
menu
If the instrument pack displays a
“pairing successful” message, then
pairing is complete and you can exit the
pairing menu on the GoPro. Note that it
may take up to 15 seconds for the GoPro
information to appear in the GoPro tray
in the instrument pack, following
pairing.
I cannot turn my GoPro on using the My
Triumph Connectivity system
The GoPro camera has three power
modes: Off, Standby, and On.
When the GoPro is connected and in
standby mode, the instruments will
show “GoPro – Standby” and the name
of the connected GoPro. To wake the
GoPro from standby mode, when in the
GoPro tray, press the joystick centre for
two seconds and wait up to 15 seconds
for the device to connect. It is important
to wait for this action to complete, as
pressing any other buttons during this
process may result in a further delay to
the camera turning on.
The GoPro will turn off completely
following 8 hours of inactivity. When the
GoPro is completely off, it is not possible
to turn it back on via the My Triumph
Connectivity System. Turn the GoPro on
manually before your ride to enable the
power control functionality.
I cannot pair my action camera from
another brand to the My Triumph
Connectivity system
Only GoPro cameras may be connected
to the My Triumph Connectivity System.
Cameras made by other manufacturers
are not supported.

GoPro
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Phone
15
Phone
My phone does not appear in the Search
list when trying to pair to the My
Triumph Connectivity system
Make sure your phone is on and in
“discoverable” mode, then restart the
searching process on the instruments.
Refer to the phone manufacturer’s
instructions for how to make sure your
device is discoverable.
I get a 'PAIRING FAILED' message on the
phone when trying to connect my phone
to the My Triumph Connectivity system
Make sure that the instructions
provided in the My Triumph Connectivity
Handbook have been followed correctly
and, if necessary, repeat the process.
Note that phone pairing must be
initiated from the instrument pack,
rather than from the phone. You must
search for your phone on the
instrument pack, rather than searching
for your motorcycle on your phone.

Phone
16
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Instruments
17
Instruments
Expected notifications are not received
on the instrument pack
Make sure the relevant notifications are
enabled in the Bluetooth menu of the
instrument pack. Refer to the My
Triumph Connectivity System handbook
for details of how to enable/disable
notifications.
On iOS, make sure that notifications are
enabled within the Bluetooth
connection. Refer to the phone
manufacturer’s instructions for details
of how to enable/disable notifications.
I cannot find the Bluetooth options on
my instrument pack
Please make sure that the My Triumph
Connectivity System is compatible with
your motorcycle, and that the accessory
My Triumph Connectivity Module has
been fitted by an authorised Triumph
dealer. The dealer will make sure the
instrument pack software is updated
and configured correctly to work with
Bluetooth .
Pairing devices to the motorcycle
through the My Triumph Connectivity
Module introduces several new trays.
These are accessed using the joystick in
the same way as other trays. Make sure
the Bluetooth trays are displayed using
the “visible trays” menu. Refer to the My
Triumph Connectivity System handbook
for details how to access this menu.