Tunstall GO User manual

7
When an operator ends the call Tunstall
GO will ash green to indicate that the
Tunstall operator can sll call back and
your locaon connues to be sent.
Tunstall GO automacally stops reporng
your locaon aer 30 minutes.
6
Once you have been located, the
operator will send assistance, or organise
emergency services if required, to your
locaon.
5
Requesng Help
Once the alert has been received, a voice
message will play and repeat: “The alert
has been received by monitoring; you will
soon be contacted by an operator.”
3
A Tunstall operator will answer;
Tunstall GO will ring and automacally
answer. Tunstall GO has a hands-free
speakerphone system; speak clearly and
slowly to the operator.
4
To send an alert for help, any me of the
day or night, press and hold both buons
on your Tunstall GO.
This will start the short pre-alarm period.
1
The light-ring around Tunstall GO will ash
red to let you know an alert is being sent
to monitoring.
A voice message will play, “Help alert in
progress.”
2
Tunstall GO is a wearable device with 3G cellular and GPS technology. When acvated it sends
an alert along with your GPS locaon data to the 24/7 monitoring team. You will be able to talk
with the operator over the speakerphone, and they will organise assistance if required.
Wireless Charging:
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the ‘walking person’ symbol
faces upwards; the charger and Tunstall GO will illuminate blue to indicate that charging has
started.
3. Charging duraon is approximately three to ve hours from low baery.
4. When Tunstall GO is charged its light ring will illuminate green.
5. To use your device at any me, simply remove it from the wireless charger.
Please Note: You will need to perform a System Check at the locaon of your charger to ensure
Tunstall GO has coverage for any automac updates. If Tunstall GO is kept in a locaon where
there is no coverage for an extended period, it will connue trying to send reports and this can
drain the baery faster.
Tunstall GO will need a charge approximately once every month with regular use, however, it will
inform you when it needs to be placed on the charger. Tunstall GO will also need to be charged
if you have recently sent an alert for help, as this event uses more baery power. Having fall
detecon enabled will consume more baery, and you will noce that you have to charge your
device more frequently.
Charging and Baery Nocaons
Speaker
Split ring
•Requesng Help: press and hold both buons.
•System Check: press and hold one buon.
•Cancel: press and hold one buon.
Wearing Tunstall GO with a Pacemaker:
If you have a pacemaker you cannot wear Tunstall GO as a pendant. Instead, aach Tunstall GO
to the supplied split ring, which can be aached to a belt clip or keys. Tunstall GO must be kept
at a minimum distance of 25cm from your pacemaker at all mes.
Oponal Fall Detecon:
When enabled, Tunstall GO uses sophiscated fall detecon technology to detect a signicant
fall, subsequent impact, and a period of no movement. When Tunstall GO detects a fall has
occurred, it will play the pre-alarm sequence and announce, “Fall detected.” Red lights will ash
around your Tunstall GO to let you know the fall alert is in progress. The red lights will stop
once the Alarm Receiving Centre (ARC) has made voice contact. If you have not experienced a
fall or there has been a false acvaon, you can cancel the fall alert by pressing a single buon.
Tunstall GO will announce; “Cancelled” and the alert will be stopped. Expect false acvaons in
the rst few days as you get used to wearing Tunstall GO.
Tunstall GO must be worn as a pendant around the neck for the fall detecon algorithm to
work as intended.
Stainless steel
Hypoallergenic chain
Microphone
Light ring illuminates
around Tunstall GO
While you are speaking with an operator,
Tunstall GO will work in the background
to obtain your current locaon and send
it to Tunstall.
Low Baery Nocaons:
•When your baery is low, Tunstall GO will periodically play the following voice
message: “Low baery, please place me on the charger today,” and will ash orange.
•When your baery is crically low, Tunstall GO will periodically play the following
voice message: “Crically low baery, please place me on the charger immediately. An alert
may fail,” and will ash red.
•Automated voice messages will only play during day me hours.
Important Charging Notes:
•If you have a pacemaker, you should be sure to keep the wireless charger and
Tunstall GO at least 25cm away from your pacemaker during charging.
•Place the charger on a at surface and please make sure all parts of the charger are
properly connected before use.
•Do not use the charger if any parts of the charging system are damaged.
•Do not place anything metal on top of the charger.
•Do not cover the charger with any material, including the chain.
•Do not place the charger in direct sunlight, recommended charging temperature
between 10°C to 35°C.
•During charging Tunstall GO can become warm to the touch.
Charging Cord ChargerPlug Pack
Charging Components
Blue when charging
Overview
To cancel an alert, press and hold
one buon on Tunstall GO during the
pre-alarm period. Tunstall GO will say
“cancelled.” If the alert has already
been sent, simply speak to the operator
and let them know you do not require
assistance.
Cancelling an alert

Flight Mode & Lost Mode
System Check
Standards
Important Notes
Cleaning and Maintenance:
•Tunstall GO can be cleaned with a damp cloth and a non-corrosive, non-abrasive cleaner.
•Please do not sck objects into either the microphone hole or speaker hole.
•Tunstall GO has a dust proof casing and is water resistant (rated IP67).
Charging Tunstall GO:
The charging system is designed specically for Tunstall GO. Please do not change any parts of
the charging system and do not use the charger with any other devices.
Your Tunstall GO device may not funcon, or may stop funconing during an alert for help, if it
does not have sucient baery level.
Tesng:
To test Tunstall GO to ensure it is funconing as expected, send an alert (as described in
‘Requesng Help’). When you hear the operator speak, let them know that you are tesng.
Cellular, GPS and RF Limitaons:
Tunstall GO requires access to a 3G cellular network to communicate, and the availability of the
GPS (Global Posioning System) satellite network to determine its locaon.
Tunstall GO may not funcon correctly, or at all, in any of the following situaons:
•If it is in an area with no coverage from the 3G cellular network of the telecommunicaons
provider(s) it has been set up with, or if there is a network failure, your Tunstall GO device
may not be able to perform a System Check, send an alert, establish voice contact, or send
your locaon.
•Your Tunstall GO has been set up on the Telstra network and will not work on any other
cellular network.
•You cannot take Tunstall GO overseas, because there is no guarantee it will work in any other
country.
•GPS technology and cellular networks can be aected by certain atmospheric condions,
radio interference, buildings, or other forms of interference that can delay or prevent
Tunstall GO from working.
•Your locaon informaon may not be available if the GPS satellites are unavailable, or the
GPS signal is blocked.
•Locaon informaon will also not be able to be displayed to Tunstall if the locaon mapping
service (SmartCare® Locate by Chiptech) is unavailable.
Fall Detecon Limitaons:
•Tunstall GO must be worn as a pendant around the neck for the fall detecon algorithm to
work as intended.
•While every eort is being made to capture the range of falls that can occur, some people
will fall in a manner that will not be automacally detected by Tunstall GO. You are always
able to press and hold both buons to acvate an alert for help in this situaon.
Disclaimer:
To the maximum extent permied by law, the manufacturer of Tunstall GO will not be liable or
responsible to you for any damage, loss or injury, you may suer or incur in connecon with any
failure of your Tunstall GO device due to incorrect usage, and usage that is inconsistent with this
guide, including a failure to follow the various warnings set out in this guide. It is important that
you read and understand this guide before using your Tunstall GO. If there is any part of it that
you do not understand, then please discuss it with Tunstall before you use your Tunstall GO.
Due to connual product development this user guide may change without noce. The
manufacturer does not accept responsibility for any errors or omissions contained within this
document. Chiptech®, SmartCare™ and the GO™ symbol are trademarks of Chiptech Limited.
•Tunstall GO is designed to provide voice messages only during day me hours, so that you
will not be disturbed at night. If you send an alert for help during the night, Tunstall GO will
operate as per usual with the pre-alarm sequence and voice messages.
•If the baery is detected as being low at night it will ash orange. It will not vibrate or make
any sounds. Voice messages will resume in the morning.
•If your Tunstall GO beeps connually, this indicates it is not funconing as expected. Please
contact Tunstall immediately.
33GG
Flight Mode: If you are going to be taking Tunstall GO on an aircra, you must enable Flight
Mode before takeo. To enable Flight Mode, press and hold one buon on either side of Tunstall
GO for 10 seconds, unl this voice message plays: “Flight Mode enabled. All funcons suspended
unl buon press or placed on a charger.” To disable Flight Mode press one buon on either side
of Tunstall GO (this will start a System Check), or place Tunstall GO on a charger. If you require
help, press and hold two buons to send an emergency alert, this will override Flight Mode.
Lost Mode: Lost Mode sends GPS coordinates to the ARC when no movement has been detected
over a period of me, so it can be found. If lost, contact your provider to check where your
Tunstall GO is located.
Voice Messages and Sounds
A system check allows you to determine Tunstall GO’s status for baery level, cellular coverage,
check that you can obtain a GPS locaon and log the coordinates from your current locaon.
It is a good idea to check places that you commonly visit to ensure that the cellular coverage is
excellent or good if an alert for help is needed.
•Press and hold one buon on either side of Tunstall GO. Please do not press both buons
together, as this will send a request for help.
•A chime will play and Tunstall GO will illuminate blue.
•A voice message will play to inform you of Tunstall GO’s baery status; “My baery is…”
(then one of the following) “Excellent”, “Good”, “Low baery; please place me on the charger
today,” or, “Crically low baery; please place me on the charger immediately. An alert may
fail.” This will also be accompanied by a status light.
•Tunstall GO will then announce; “Checking cellular connecon.” Tunstall GO will check
the cellular coverage of your locaon and will then announce aer a few seconds; “The
connecon is” (then one of the following) “Excellent”, “Good”, “Poor” or “Unavailable.”
Please Note: If Tunstall GO indicates that cellular coverage is poor or unavailable, and you
send an alert for help from that locaon, it may not be successful.
•Following successful cellular check, and if congured to do so, Tunstall GO will check if your
GPS coordinates can be obtained.
•Tunstall GO will announce; “Finding your locaon.”
•When successful, a voice message will announce; “Current locaon has been sent.” If GPS is
unavailable in your locaon, Tunstall GO will announce; “Locaon check unsuccessful.”
If at any me you would like to cancel the system check, press and hold one of the buons on
Tunstall GO. A voice message will play and the light ring will ash red to let you know that this
funcon has been “cancelled.”
Excellent or Good Low Crically Low
Excellent or Good Poor Unavailable
Whether you are heading to the shops, walking on the beach, or vising
friends, Tunstall GO has your safety covered. Tunstall GO is a wearable device
for summoning help any me, and from anywhere there is 3G cellular and
GPS coverage.
Worry no more.
Pendant:
AS/CA S042.1:2015 (General).
AS/CA S042.4:2015.
AS/NZS 60950.1:2015.
AS/NZS CISPR 32:2015 (ITE, Class B).
AS/NZS 4268:2014 (869.2125MHz and 916.585MHz).
EN 62209-2 (Body SAR).
IP67.
Wireless Charger:
AS/NZS CISPR 11:2011 (Group 1, Class B)
AS/NZS 60950.1:2015.
Qi Compliant.
Plug pack:
AS/NZS 60950.1:2011 Inc A1.
Contact us
1800 603 377
[e-mail]
tunstallhealthcare.com.au
GO complies with the following standards:
Oh, the places you will GO!
8305-UG-40
Designed and Manufactured in New Zealand by Chiptech Limited
™
If you have any quesons about the funcons of
Tunstall GO, please contact Tunstall for more informaon.
0800 488 678
nz.[email protected]
tunstall.co.nz