Tunstall iVi User manual

iVi
™
‘the intelligent pendant’
with auto fall detection
Programming and
installation Guide

Contents
Introduction ............................................................................................................................................ 3
Wearing Options ................................................................................................................................... 4
Alert Types ............................................................................................................................................ 4
Getting Started ...................................................................................................................................... 5
Default iVi settings ............................................................................................................................... 6
Programming the iVi ............................................................................................................................ 7
Programming Menu ......................................................................................................................... 8
iVi Quick Programming Guide ........................................................................................................ 9
Full Programming Guide ............................................................................................................... 10
Menu 1 - Adjustable Sensitivity ................................................................................................ 10
Menu 2 – Equipment Type ........................................................................................................ 10
Menu 3 - Wearing Option .......................................................................................................... 11
Menu 4 - Disable Cancel Button .............................................................................................. 11
Menu 5 – Not Worn Period ....................................................................................................... 12
Menu 6 – Sleep Mode (for transportation) .............................................................................. 12
Programming the iVi to a Lifeline home unit .................................................................................. 13
Using the iVi to answer an incoming call .................................................................................... 13
Using with the pendant test reminder (Lifeline Vi/Vi+ only) ..................................................... 13
Using Not Worn Alerts (Lifeline Vi/Vi+ only) ............................................................................... 14
Programming to Communicall or the CareAssist .......................................................................... 14
Spares and Accessories ................................................................................................................... 14
Testing the iVi ..................................................................................................................................... 15
Testing the Help button ................................................................................................................. 15
Testing/Demonstrating fall detection ........................................................................................... 15
Troubleshooting .................................................................................................................................. 15

Introduction
iVi the intelligent pendant with automatic fall detection is a small body worn device that can
be used to raise manual alarms by using the integral help button. The device can also detect
falls and raise an automatic alarm using an integrated accelerometer and a barometer. The
device is sealed to a rating of IP67, which means the device can be used in the bath/shower.
The fall algorithm is designed to make use of changes in barometric pressure, acceleration
and static orientation in order to assess whether a fall event has taken place.
When the iVi detects an event which is assessed to be like a fall (this takes up to 20
seconds) then it will alert the user by emitting tones from the sounder and flashing the green
LED. The user then has 10 seconds to cancel the alert by pressing the cancel button.
The iVi can send an alert to the monitoring centre if it hasn’t been worn for a period of time.
This period of time is configurable (3, 5 or 7 days). This feature is turned off by default and
only turned on in advanced mode.
The device is battery powered by a CR2450 and has an approximate battery life of up to 12
months.
Both this guide and the user guide should be read carefully before providing the iVi to a user.
NOTE: The iVi is supplied in a sleep mode to p ese ve batte y powe . To wake the iVi p ess the help
button once. The second p ess of the help button will send a adio signal to the connected Lifeline
home unit.

Wearing Options
The Device can be worn in 3 different ways; these are Belt Clip, Brooch/Shirt Clip and Neck
Cord. The neck cord (inc brooch/shirt clip) wearing option provides the most optimal position
in terms of overall performance however should the user be unable to wear the pendant
using this option the belt clip can be used.
For details on how each of the wearing options is fitted, refer to the User guide that is
included in the iVi packaging.
Alert Types
The following table explains what alarms will be presented at a PNC and what caused that
particular alarm.
Alert Description Note
Ademco Protocol
(USA Only)
Fall Detector
Button
User has pressed
the Help button
Call presented to an
operator at PNC Code 101
Fall Detector Fall A fall has been
detected
Call presented to an
operator at PNC Code 572
Fall Detector
Activation
Cancelled
(Lifeline Vi/Vi+ only)
The user has
pressed the cancel
button during a fall
alert
Lifeline Vi/Vi+ (TT21
only), Background
call in PNC, alert
turned off in normal
mode
Code 573
Fall Detector Not
Worn
(Lifeline Vi/Vi+ only)
The iVi has not
moved for 7 days
indicating the user is
not wearing the
device
Lifeline Vi/Vi+ (TT21
only), Call presented
to an operator at
PNC, alert turned off
in normal mode
Code 571
Radio Fault
iVi
Error (see page 15
Troubleshooting for
more information)
The iVi has detected
an issue and must
be replaced
PNC7 - Call
presented to an
operator at PNC
n/a 3 low battery
calls are generated
within 30 mins

Getting Started
Before the device is programmed for the user, there are a number of important points/steps
that need to performed
•How is the device going to be worn?
•How tall is the person who will be wearing the iVi?
•What model of home units is the iVi going to be programmed to e.g. Communicall
Connect, CareAssist, Lifeline 400, 4000+, Connect, Connect +, Vi and Vi+?
•Is the user capable of using the cancel button correctly?
Once the above points are known, it is possible to program the iVi correctly and then
program the iVi to the Lifeline.
In many circumstances the default settings will meet the requirements therefore only
programming the iVi to the Lifeline home unit will be necessary.
Identify
Wea ing
method
Identify
Lifeline
type
Identify
the
equi ed
sensitivity
P og am
iVi
P og am
iVi to the
Lifeline

Default iVi settings
The default settings are as follows:
Menu
Setting
Note
Sensitivity
Low Low sensitivity should be suitable for
the majority of users however very
inactive users may require an
adjustment to increase the sensitivity
to suit their levels of activity.
Equipment ty
p
e
Normal mode ‘Not worn’ and ‘Activation cancelled’
events are turned off.
Wearing option
Neck and Brooch
(users 5ft 2in or above)
Waist Worn
(users 5ft 10in or above)
If the height of the user falls outside of
these settings then the wearing option
will need to be changed for optimum
performance.
Cancel button
Enabled The user can cancel an automated fall
alert when the iVi is beeping.
Not worn period
7 days The Not Worn alert is disabled

Programming the iVi
The iVi needs to be placed into program mode to configure the following parameters:
•Adjusting Sensitivity
•Equipment type connected to
•Wearing Option Setting
•Disable cancel button
•Not worn period
•Sleep mode
The programming mode is accessed by pressing the buttons in
the following sequence:
•Press and hold the Cancel button for more than 3
seconds.
•Release the Cancel button (the green status LED will light)
•Press and hold the Help button and then the Cancel key
and hold both for 3 seconds.
•After more than 3 seconds release the Alarm key then release the Cancel key (iVi
beeps and the green status LED lights up)
•The iVi is now in programming mode

Programming Menu
Once the menu has been entered, you can scroll through the menu options using the cancel
and help buttons. A press of the Cancel button will move to the next menu item and is
indicated by the colour of the status LED. A press of the Help button within each menu will
cycle between the options within that menu and is indicated by different tones played by the
iVi. The settings are automatically saved when the programming menu is exited (after 20
seconds of no button presses).
The next time the menu is entered the beeps within each menu option will help to indicate
the settings that had previously been saved in the unit.
There are 6 menus; the currently selected menu is indicated by the state of the LEDs. For
more details on each menu please refer to the following pages.
Menu
Number Operation LED Indication
Menu options
Press alarm button to scroll to next menu option
High Tone Medium Tone Low Tone
Press Cancel button to scroll to next menu
1 Adjusting
Sensitivity Green
High Medium
Low
(Default setting)
2 Equipment Type Red Advanced Mode
(Vi/Vi+ only) N/A
Normal Mode
(Default setting)
3 Wearing Option Orange
Neck and Brooch
(users 5ft 2in or
above)
Waist Worn (users
5ft 10 in or above)
(Default setting)
N/A
Neck and
Brooch (users 4ft
6 in to 5ft 2 in)
Waist Worn
(users 5ft to 5ft 10
in)
4 Disable cancel
button
Flashing
Green
Cancel Button
Enabled
(Default setting)
N/A Cancel Button
Disabled
5 Not worn period Flashing Red
7 Days
(Default setting)
5 Days 3 Days
6 Sleep mode Flashing
Orange
Pressing alarm button in this menu puts iVi
immediately into sleep mode

Option Setting Indicator Tone Note
1High High Tone Very inactive user susceptible to fall
s
2Medium Medium Tone Less active user
3Low Low Tone Default setting
Option Setting Indicator Tone Note
1 Advanced Mode High Tone To be used with Lifeline
Vi/VI+ Only
2 Normal Mode Low Tone Default setting
Supports Lifeline 400, 4000+,
Connect, Connect+, GSM Lifeline,
CareAssist, Communicall
Option Setting Indicator Tone Note
1 Neck and Brooch
(5ft 2in or above)
Waist worn
(5ft 10in or above)
High Tone Default setting
2 Neck and Brooch
(4ft 6in to 5ft 2in)
Waist Worn
(users 5ft to 5ft 10in)
Low Tone
Option Setting Indicator Tone Note
1 Cancel Button
Enabled
High Tone Default setting
2 Cancel Button
Disabled
Low Tone
Option Setting Indicator Tone Note
1 7 Days High Tone Default setting
2 5 Days Medium Tone
3 3 Days Low Tone
iVi Quick Programming Guide
Menu 1 - Adjustable Sensitivity - Green LED on
Menu 2 – Equipment Type - Red LED on
Menu 3 - Wearing Option - Orange LED on
Menu 4 - Disable Cancel Button - Flashing Green LED
Menu 5 – Not Worn Period – Flashing Red LED
Menu 6 – Sleep Mode (for transportation) - Flashing Orange LED
Help button press = enters sleep mode immediately
Cancel button press = move to next menu (menu 1)

Full Programming Guide
Menu 1 - Adjustable Sensitivity
Green LED on
This menu item is used to set the shock level that will initiate the algorithm into determining
whether a fall has taken place. There are 3 sensitivity settings.
Pressing the Help button will cycle between High/Medium/low levels. After each press a
different tone will sound to indicate the setting selected. When the correct setting is selected,
either press the cancel button to move to Menu 2 or press no further buttons and after 20
seconds the iVi will exit the programming menu.
Option
Sensitivity
Indicator Tone
Note
1
High High Tone Very inactive user
2
Medium Medium Tone Less active user
3
Low Low Tone Default setting
Menu 2 – Equipment Type
Red LED on
Normal Mode The normal mode is for use with all Tunstall home units
and radio systems. It prevents the ‘Activation Cancelled’
and ‘Not Worn’ alerts from being sent by iVi as these alerts are
not supported by all systems.
Advanced Mode Must only be used with Lifeline Vi/Vi+ and when ‘Activation
Cancelled’ and ‘Not Worn’ alerts are also required.
Pressing the Help button will cycle between Advanced/Normal mode. After each press a
different tone will sound to indicate the setting selected. When the correct setting is selected,
either press the cancel button to move to Menu 3 or press no further buttons and after 20
seconds the iVi will exit the programming menu.
Option
Setting
Indicator Tone
Note
1 Advanced Mode High Tone
To be used with Lifeline
Vi/VI+ Only Activates
cancelled and not worn
alarms
2 Normal Mode Low Tone
Default
setting
Supports Lifeline 400, 4000+,
Connect, Connect+, GSM
Lifeline/Caresse, Vi, Vi+,
CareAssist, Telecare
enabled Communicall
systems
Press
Help
button
Press
Help
button

Menu 3 - Wearing Option
Orange LED on
The iVi can be worn in multiple positions. Menu option 1 and 2 is selected depending upon
the height of the user and the wearing position of the iVi. Users below the minimum height
threshold may still wear the device but they may experience a lower performance.
When the iVi is worn at a lower height (i.e. smaller users) the fall detection algorithm is
modified to take into account the different pressure detection criteria used by the barometer.
Pressing the Help button will cycle between the wearing options. After each press a different
tone will sound to indicate the setting selected. When the correct setting is selected, either
press the cancel button to move to Menu 4 or press no further buttons and after 20 seconds
the iVi will exit the programming menu.
Option
Setting
Indicator Tone
Note
1 Neck and Brooch
(users 5ft 2in or
above)
Waist worn
(users 5ft 10in or
above)
High Tone
Default
setting
2 Neck and Brooch
(users 4ft 6in to 5ft
2in)
Waist Worn
(users 5ft to 5ft 10in)
Low Tone
Menu 4 - Disable Cancel Button
Flashing Green LED
The iVi’s cancel button can be disabled for users. For example those who may press the
button inappropriately i.e. person with dementia. This can be achieved through this menu.
Please note that disabling the cancel button may increase the number of calls to the
monitoring centre.
Pressing the Help button will cycle between enabling/disabling the button. After each press a
different tone will sound to indicate the setting selected. When the correct setting is selected,
either press the cancel button to move to Menu 1 or press no further buttons and after 20
seconds the iVi will exit the programming menu.
Option
Setting
Indicator Tone
Note
1 Cancel Button
Enabled
High Tone
Default
setting
2 Cancel Button
disabled
Low Tone
Press
Help
button
Press
Help
button

Menu 5 – Not Worn Period
Flashing Red LED
When the Not Worn alert is active (See Menu 2 – Advanced Mode), the number of days
before the iVi will send a Not Worn event can be changed using this menu.
Pressing the Help button will cycle between enabling/disabling the button. After each press a
different tone will sound to indicate the setting selected. When the correct setting is selected,
either press the cancel button to move to Menu 6 or press no further buttons and after 20
seconds the iVi will exit the programming menu.
O
ption
Setting
Indicator Tone
Note
1 7 Days High Tone
Default setting
2 5 Days Medium Tone
3 3 Days Low Tone
Menu 6 – Sleep Mode (for transportation)
Flashing Orange LED
To stop the iVi from generating radio transmissions (and beeps etc) during delivery and for
storage, the unit is supplied in a sleep mode. When in sleep mode, a press of the Help
button will exit sleep mode and return it to normal operation. A subsequent press of the Help
button will generate an alarm call. Sleep mode can be entered again using this menu to
allow shipment of the device after configuration.
Pressing and releasing the Help button puts the iVi into sleep mode and turns off the LEDs.
If you don’t want to enter sleep mode, press the cancel button to move to Menu 1 or press
no further buttons and after 20 seconds the iVi will exit the programming menu.
Help button press = sleep mode Cancel button press = move to next menu
(menu 1)
Press
Help
button

Programming the iVi to a Lifeline home unit
Press and hold the cancel key on the Lifeline until a bleep is heard, release the cancel key.
The Red Help button should be flashing slowly and the unit may announce ‘programming
mode’. Press and hold the green cancel key again until a bleep is heard then release it. The
red Help button on the unit should be flashing rapidly and the unit may announce
‘registration mode’. Press the Help button on the iVi, the Lifeline should acknowledge it has
been programmed by a high pitched bleep or a spoken message. Press the green cancel
key on the Lifeline to exit programming mode.
Using the iVi to answer an incoming call
The iVi, like a standard pendant, can be used to answer an incoming call by simply pressing
the alarm button when the connected telephone or Lifeline is ringing. Once the iVi is
programmed to the Lifeline Vi, open PC Connect then click on ‘Radio Triggers & Events’ and
for the Fall Detector ‘Manual Press’ event ensure the ‘answering incoming call’ box is ticked.
Then click ‘OK’ and write the changes to the Lifeline Vi.
Using with the pendant test reminder (Lifeline Vi/Vi+ only)
If you would like the iVi to work with the Lifeline Vi/Vi+ pendant test reminder feature, the
Lifeline Vi with firmware version 5.35 to 5.51 needs to be configured using PC Connect.
Once the iVi has been programmed to the Lifeline Vi, open PC Connect then click on ‘Radio
Triggers & Events’ and for the Fall Detector ‘Manual Press’ event ensure the ‘Enable
Pendant Test Reminder’ box is ticked. Then click ‘OK’ and write the changes to the Lifeline
Vi.
Lifeline Vi/Vi+ with firmware versions 5.52 or above automatically work with the pendant test
reminder feature and do not need configuring.
The fi mwa e ve sion of the Lifeline can be checked using PC Connect
(see bottom left of sc een when unit is connected)

Using Not Worn Alerts (Lifeline Vi/Vi+ only)
The iVi can also assess whether it is being worn. The period before this raises an alarm is
configurable (3, 5 or 7 days). This feature is turned off by default and only turned on in
advanced mode.
The not worn alert is calculated from the last movement of the iVi therefore subsequent
alerts can occur at night. PC Connect* can be used to inhibit not worn alerts between
specific times. In PC Connect go to ‘Time Windows’ and use ‘inhibit selected alarms’.
*Requires PC Connect version 1.46 or above and Lifeline Vi firmware 5.53 or above
This feature is not a measure of the user’s well-being and must only be used to indicate that
the user has not been wearing their iVi to help service providers and family members to
encourage the user to wear it. In order to achieve this, the not worn alert can be used in two
ways:
•Either
– Provide an alert to the monitoring centre for an operator to understand the
reasons and if required encourage the user to wear the iVi
•Or
– Using the new Voice Announcer feature on Lifeline Vi+, provide a local reminder
to the user by recording a message in a familiar voice encouraging them to wear
the iVi
Programming to Communicall or the CareAssist
For instructions on how to program the iVi to the above systems please refer to the relevant
system instructions.
Spares and Accessories
The following replacement parts are available.
Description
Part Number
Battery - CR2450* (pack of 5) S1004050
Belt clip (pack of 10) D6602038
Brooch/Shirt clip (pack of 10) D6602039
Neck cord (pack of 10) D6602045
Battery cover (pack of 10) D6602040
*Only use batteries recommended by Tunstall.

Testing the iVi
Testing the Help button
Press the Help button on the iVi and ensure an alarm call is generated to the monitoring
centre.
Testing/Demonstrating fall detection
The iVi is designed to avoid false activations therefore when testing or demonstrating you
must follow specific steps to reliably test/demonstrate the fall detection element of the iVi. On
occasions the iVi may still not activate, if this occurs start the process again.
A video is available that clearly demonstrate the test/demo method.
Please visit http://youtu.be/LQmYiIO8s3g to view the video.
Troubleshooting
The iVi automatically checks its own status and in the unlikely event that it detects a problem
it will provide an alert to the user by beeping and flashing its LED orange once every 30-40
seconds.
In addition, if the error condition persists the iVi will send 3 Automatic Low Battery (ALB)
alerts to the monitoring centre within a 30 minute period. This will enable service providers to
distinguish the error condition from standard battery low conditions.
In the unlikely event that the iVi signals an error or 3 ALB alerts are received within 30
minutes at the monitoring centre, the iVi must be replaced immediately and returned to
Tunstall via the normal product returns process.
A PNC update is now available for PNC 6.1, PNC6.2 and PNC7 to present 3 x ALB alerts as
a foreground call to the operator referenced as ‘Radio Fault – iVi error’ (see below image of
call presentation on the PNC operator screen).
Please note this PNC update only supports iVi intelligent pendants connected to Lifeline
home units and does not support iVi pendants deployed on Communicall systems.

tunstall.com
Our policy of continual development means that product specification and appearance may change without notice.
Tunstall does not accept any responsibility for any errors or omissions contained in this document.
© 2016 Tunstall Group Ltd. ™ TUNSTALL, LIFELINE, COMMUNICALL and iVi are trade marks.
Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR
Tel: [phone] Fax: [phone] Email: [e-mail] Issue 1.8