Trouble shooting and
installation advice
WARNING: If all extension telephones are not plu ed into
the back of the home unit, in the event of an alarm call bein
raised when a telephone extension is in use or off hook, the
alarm call will not reach the monitorin centre. Our
customer service team can provide further information,
please call on 0330 123 3303.
If there is a fault on your telephone line this will also prevent
the alarm call reachin the monitorin centre. It is your
responsibility to ensure your telephone line is workin and
report any faults to your telephony provider.
All equipment requiring a link to the telephone line UST be
connected as follows:
Extension phones/smart boxes/
modems/TV set top boxes
All telephones in the house UST
be plugged directly into the home
unit using the telephone adaptor A
and the home unit socket labelled
%to enable the home unit to
disconnect extension telephones
when raising an alarm call. A
multiple telephone adaptor (not
supplied) may be required to
connect more than one telephone.
If all extensions cannot be
connected as described, please read
the warning at the head of this page.
