Tunstall Lifeline Digital User manual

English Doc. 346 80 21-58. Version 1.1. Revision 01.2022
Lifeline Digital
Art: 022-25-9xx
User manual

Table of Contents
1. Introduction ................................................................................................................................................. 6
1.1. Functionality ......................................................................................................................................... 6
1.1.1. Communication paths ..................................................................................................................... 6
1.1.2. Communication paths for DMP ....................................................................................................... 7
1.1.3. Wi-Fi (WLAN) connectivity .............................................................................................................. 7
1.1.4. Peripherals and radio sensors .......................................................................................................... 7
1.2. About this document ............................................................................................................................. 7
1.2.1. Symbols used in this document ....................................................................................................... 8
2. Overview ..................................................................................................................................................... 9
2.1. What's in the box .................................................................................................................................. 9
2.2. Front/top view .................................................................................................................................... 10
2.3. Rear-view ............................................................................................................................................ 10
2.4. Tx4 alarm button/pendant ................................................................................................................... 11
2.5. MyAmie pendant ................................................................................................................................ 11
3. Using Lifeline Digital .................................................................................................................................. 12
3.1. Alarm calls and alarm handling ............................................................................................................ 12
3.1.1. Make an alarm call ....................................................................................................................... 12
3.1.2. Cancel an alarm call ..................................................................................................................... 12
3.2. Home/Away ........................................................................................................................................ 13
3.2.1. Toggle Home/Away mode ............................................................................................................ 13
3.3. Presence/Ready .................................................................................................................................. 13
3.3.1. Activate Presence/Ready mode ..................................................................................................... 13
3.4. Cancel At Source (CAS) ....................................................................................................................... 14
3.4.1. Acknowledge a CAS alarm ............................................................................................................ 14
3.5. Basic Inactivity (BIA) monitoring ........................................................................................................... 15
3.5.1. Manually register activity for BIA monitoring .................................................................................. 15
3.6. Emergency ......................................................................................................................................... 16
3.6.1. Send Emergency alarm ................................................................................................................. 16
3.7. Assistance .......................................................................................................................................... 16
3.7.1. Send Assistance alarm .................................................................................................................. 16
3.8. Manually connect to DMP .................................................................................................................... 16
3.9. System warnings ................................................................................................................................. 17
3.9.1. System warning LED indications .................................................................................................... 17
3.9.2. System warning announcements ................................................................................................... 17
4. Configuration and testing ........................................................................................................................... 18
4.1. Connecting Lifeline Digital .................................................................................................................. 18
4.1.1. Remove and replace the back cover .............................................................................................. 18
4.1.2. Connect the Ethernet cable .......................................................................................................... 18
4.1.3. Connect a USB ............................................................................................................................. 19
4.1.4. Connect to mains power ............................................................................................................... 19
4.1.5. Switch on Lifeline Digital ............................................................................................................... 19
4.1.6. Connect the external cellular antenna (region specific) ................................................................... 19
4.2. Configuring Lifeline Digital in programming mode ................................................................................ 20
4.2.1. Enable programming mode .......................................................................................................... 20
4.2.2. Programming mode and local configuration menu ......................................................................... 20
4.3. Checking cellular signal strength .......................................................................................................... 22
4.3.1. Check cellular signal strength ........................................................................................................ 22
4.4. Checking cellular network status .......................................................................................................... 22
4.4.1. Check cellular network error code ................................................................................................. 22
4.4.2. Check SIM card status .................................................................................................................. 23
4.4.3. Check network status .................................................................................................................... 24
4.4.4. Check cellular radio technology (RAT) ............................................................................................ 25
4.5. Connecting and disconnecting peripherals ........................................................................................... 25
4.5.1. Connect a peripheral in auto pairing mode .................................................................................... 26
4.5.2. Disconnect a peripheral in auto pairing mode ................................................................................ 27
4.5.3. Connect a peripheral in manual pairing mode ................................................................................ 28
4.5.4. Disconnect a peripheral in manual pairing mode ............................................................................ 29

4.6. Testing the radio range of peripherals .................................................................................................. 30
4.6.1. Test the radio range of a peripheral ............................................................................................... 30
4.7. Connecting and disconnecting Nexa smart plugs ................................................................................. 31
4.7.1. Connect a Nexa smart plug in actuator pairing mode ..................................................................... 31
4.7.2. Disconnect a Nexa smart plug in actuator pairing mode ................................................................. 32
4.8. Adjusting speaker volume ................................................................................................................... 33
4.8.1. Adjust speaker volume ................................................................................................................. 33
4.9. Adjusting LED intensity ....................................................................................................................... 34
4.9.1. Adjust LED intensity ..................................................................................................................... 34
5. Maintenance and cleaning .......................................................................................................................... 36
5.1. Replace the backup batteries ............................................................................................................... 36
5.2. Replace battery in the Tx4 alarm button/pendant ................................................................................. 37
5.3. Insert or replace the SIM card .............................................................................................................. 38
5.4. Clean Lifeline Digital ........................................................................................................................... 39
6. Disposal and recycling ............................................................................................................................... 40
6.1. Disposal of batteries ........................................................................................................................... 40
A. Startup mode ............................................................................................................................................ 41
1. Startup mode ........................................................................................................................................ 41
1.1. Connect a peripheral in startup mode .............................................................................................. 41
1.2. Disconnect a peripheral in startup mode .......................................................................................... 42
1.3. Check radio range in startup mode .................................................................................................. 42
1.4. Access local configuration menu in startup mode .............................................................................. 43
1.5. Connect a Nexa Smart plug in startup mode .................................................................................... 44
1.6. Disconnect a Nexa smart plug in startup mode ................................................................................. 45
B. Button functions ........................................................................................................................................ 47
C. Button LEDs .............................................................................................................................................. 48
D. LED indicator status ................................................................................................................................... 49
E. Programming mode diagram ...................................................................................................................... 50
F. Homephone protocol commands ................................................................................................................ 51
7. Technical data ............................................................................................................................................ 52
7.1. Technical details Lifeline Digital ........................................................................................................... 52
7.2. Technical details Tx4 ........................................................................................................................... 53
7.3. Technical details MyAmie .................................................................................................................... 53

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1. Introduction
Lifeline Digital is an easy-to-use carephone with advanced telecare features that provides 24/7 access to assistance
and remote monitoring. Lifeline Digital is designed to be used primarily by elderly people, people with reduced mobi-
lity or people with long-term health conditions that live independently.
1.1. Functionality
The main functionality of Lifeline Digital is to distribute alarms and events to an alarm receiver or Alarm Receiving
Center (ARC). Alarms and events can be actively triggered by a care recipient or passively by the system. Lifeline Digi-
tal distributes alarms and events according to pre-configured sequences to the receiver or ARC. The type of alarm or
event determines which sequence to use for distribution.
When an alarm call is initiated, the care recipient can use Lifeline Digital as a speakerphone to communicate with the
alarm receiver or ARC operator.
Lifeline Digital primarily communicates using IP protocols via an Ethernet connection or over a 4G network, with fall-
back to 3G and 2G if 4G is unavailable. Lifeline Digital supports VoLTE (Voice over LTE) and VoIP (Voice over Internet
Protocol) voice calls. Analog/GSM communication is also supported.
Lifeline Digital can connect to Tunstall’s Device Management Platform (DMP) which is a cloud-based system that pro-
vides remote management, configuration and monitoring.
Lifeline Digital provides several advanced telecare and time control features that can be customized to fit individual
requirements. In addition, Lifeline Digital has several device monitoring and backup features that continuously ensure
the health of the device.
1.1.1. Communication paths
Lifeline Digital can communicate with receivers and Alarm Receiving Centers (ARCs) across several different communi-
cation paths:
1. Cellular data network using IP protocols, including Voice over LTE (VoLTE)
2. Cellular network for analog/GSM voice calls
3. Ethernet/wired IP network using IP protocols, including Voice over Internet Protocol (VoIP)
4. Wi-Fi (WLAN) for additional connectivity
The cellular communication paths (1 and 2) use the SIM card to connect the device to a network. These communica-
tion paths are used to transmit data such as alarm information and voice calls. Lifeline Digital typically communicates
over the 4G network with fallback to 3G and 2G if 4G is not available. Lifeline Digital supports VoLTE voice calls over
the 4G network.
The device can connect to a wired IP network via a local router or network socket (3). This communication path is used
to transmit data such as alarm information and VoIP voice calls.
The device can connect to a local Wi-Fi network (4) to enable additional connectivity.
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1.1.2. Communication paths for DMP
Tunstall's Device Management Platform (DMP) is a cloud-based system that provides remote management, configura-
tion and monitoring of connected devices. Lifeline Digital and DMP communicate via:
1. Cellular network data (1)
2. Ethernet/wired IP network (2)
These communications paths are used to transmit heartbeats, configuration and firmware updates between DMP and
connected devices. DMP is not part of the alarm distribution and holds no information of care recipients.
1.1.3. Wi-Fi (WLAN) connectivity
Lifeline Digital has Wi-Fi capability and can either connect to a local Wi-Fi network or be used to create an access
point (AP).
• Connect Lifeline Digital (1) to a local Wi-Fi network (2) to enable additional connectivity
3
2
1
• Configure Lifeline Digital to act as an access point (AP). This configuration can be used to stream video from a sur-
veillance camera (1) via the device (2) to an alarm receiver (3)
3
2
1
1.1.4. Peripherals and radio sensors
Tunstall provides various alarm and telecare peripherals with different types of radio sensors. Available peripherals in-
clude personal alarm buttons/pendants, smoke detectors and door alarms. Tunstall also provides equipment with
third party sensors such as Nexa smart home actuators.
Lifeline Digital supports:
• Tunstall’s bidirectional frequency hopping and can receive radio signals across two separate radio frequencies:
869,2125 MHz and 868,3000 MHz. If the primary frequency is blocked, the device receives the signal across the
secondary frequency (Tunstall Connected radio, two-way protocol).
• European 869 MHz social alarm frequency (Tunstall classic, one-way protocol)
• Bluetooth 5.1 which enables connectivity with, for example, key-less locks
• ZigBee 2.4GHz and Z-wave 868 MHz (EU) connectivity via the USB ports
• Remote operation of Nexa smart home actuators across the 433.92 MHz frequency band
1.2. About this document
This document describes how to use Lifeline Digital and it contains the following sections:
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1. Introduction, page 6 describes the functionality of Lifeline Digital
2. Overview, page 9 describes the physical appearance of Lifeline Digital
3. Using Lifeline Digital, page 12 describes how to use a device with default configuration
4. Configuration and testing, page 18 describes how to configure and test functionality using the keypad
5. Maintenance and cleaning, page 36 describes how to change batteries and replace SIM card
6. Disposal and recycling, page 40
7. Technical data, page 52 for Lifeline Digital and included pendants
8. Appendices
Some features may be configured differently than described in this document. Contact your supplier or Tunstall if you
have any questions.
1.2.1. Symbols used in this document
WARNING
The warning symbol indicates a serious risk of damage to the equipment or personal injury.
CAUTION
The caution symbol indicates the possibility of damage to the equipment.
NOTE
The note symbol indicates additional information.
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2. Overview
2.1. What's in the box
2 31 2 3
34 35
1
1. Lifeline Digital
2. Mains power adapter
3. External cellular antenna (region specific)
4. Tx4 alarm button/pendant (region specific)
5. MyAmie pendant (region specific)
Also included in the box:
• Wrist strap and holder for Tx4 alarm button/pendant
(region specific)
• Neck cord and holder for Tx4 alarm button/pendant
(region specific)
• MyAmie neck cord (region specific)
• MyAmie wrist strap (region specific)
9

2.2. Front/top view
11
10
97
21
564
8
3
1. Yellow Extra button
2. Green Cancel button
3. Red Alarm button
4. Green LED indicator
5. Yellow LED indicator
6. Red LED indicator
7. NFC
8. Back cover
9. Microphone
10. IR receiver
11. Speaker
2.3. Rear-view
2
3
1
4
5 6 7 8
9
1. On/Off (I/0) switch
2. Antenna connector
3. Ethernet/network connector
(RJ45 port)
4. Power connector 12V (RJ11 port)
5. Cable slot
6. Security screw (T10) for battery
slot
7. Battery slot
8. SIM card holder inside battery
slot
9. 2x USB 2.0 ports
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2.4. Tx4 alarm button/pendant
2 31
1. Push-button
2. Red LED indicator, indicates that the Tx4 sensor is transmitting
3. Green LED indicator, indicates that transmission has been received
2.5. MyAmie pendant
11
2
1. Push-button
2. Red LED indicator, indicates that the pendant is transmitting
11