Tunstall Care@Home C7000 Troubleshooting guide

Care@Home™
C7000
User & Installation Guide

Table of Contents
1. Overview 3
2. Installing the C7000 6
2.1. Determining the Best Location for the C7000 6
2.2. Necessary Items 6
2.3. Setting Up the C7000 7
2.4. Wall Mounting the C7000 9
2.5. Configuring C7000 Parameters 10
3. Operating the C7000 10
3.1. Monitoring a Resident – Pro and Family 10
3.2. Emergency Alarms 11
3.3. Safety Alarms 12
3.4. Emergency Conversation Flow with the C7000 12
3.5. C7000 LEDs 13
4. Restoring Factory Settings 14
5. Removing All Peripherals 16
6. Maintaining the C7000 16
6.1. Software Updates 17
6.2. Communications Maintenance 17
6.3. Replacing the Backup Battery 17
6.4. Resetting the C7000 18
7. Specifications 18
Appendix A Testing Peripherals 23
Testing Activity Sensors 23
Testing Emergency Devices 24
Troubleshooting 25
Testing the MDsense 26

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1. Overview
The C7000 is a connected, emergency-response control device, used for
personal emergency applications.
The C7000 is designed to monitor people living at home or in an
assisted-living facility.
The C7000 works with the Care@Home™ sensor devices, collects
information about the resident’s daily activities, and transmits the
information to the monitoring station.
Note: C7000 is the trade name used
for marketing the Care@Home™
ES7502HC family of control panels.

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EMERGENCY CALL button:
Initiates an emergency call
Answers ring for
speakerphone call
Disconnects during
speakerphone call Speaker
RESET button:
Cancels an active alarm report
in progress
Clear reminders
Enable/disable activity timer
Activity LED
Power LED Communication LED Trouble LED
PAIRING button
The C7000 includes a high-volume speaker, and a sensitive microphone.
The EMERGENCY CALL and RESET buttons on the C7000, include
raised braille characters, for ease of use by visually impaired residents.

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Ethernet port (disabled)
Backup battery
Test mode
pinhole
Mini-USB
for service
Power switch
SIM card
Power adapter
The C7000 has a rechargeable battery as a backup power source.
The C7000 communicates with the monitoring station using a cellular
network.
If there is a communications failure, the C7000 saves messages and
sends them when communications are restored.

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2. Installing the C7000
Installing the C7000 includes the following:
• Determining the best location for the C7000
• Setting up the C7000
• Table placement or wall mounting
• Configuring the C7000 parameters
2.1. Determining the Best Location for the C7000
Survey the premises to determine the best location for the C7000. It is
recommended that you install the C7000 in either the living room or the
master bedroom, in a location:
• Central within the premises
• Strong cellular reception
• Convenient for the resident to access, yet not where the C7000
would attract attention from unauthorized users
• Where the C7000 speakerphone can be heard throughout the
premises
• Away from concrete walls to eliminate radio frequency (RF)
interference
• Away from metal obstructions
• At least 2 m (6 ft.) from the peripheral devices
2.2. Necessary Items
Ensure you have the following:
• Rechargeable backup battery (provided)
• Power adapter (provided)
• SIM card – from the cellular service provider

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2.3. Setting Up the C7000
To set up the C7000:
1. Ensure the power switch is OFF.
2. Place your thumb in the oval hole above the power switch, and lift off
the back cover.
3. For the cellular model, insert the SIM card, with its contacts facing
downward.
4. Insert the backup battery over the pull strip, such that:
• The printed side of the battery is facing up
• The battery contacts are pointing towards the C7000 contacts
• The end of the pull strip is showing.
Caution: A new battery can cause
damage if it is incorrectly installed.
Battery

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5. Plug the power cable into the C7000 power socket and secure the
cable under the tab.
6. Connect the cable to power.
7. Replace the back cover
8. Turn on the power switch.
Secure
under tab
Caution: Do not connect to a
socket controlled by a switch
The Power LED lights green.
The Communication LED lights red.

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2.4. Wall Mounting the C7000
The C7000 can be placed on a tabletop or mounted on a wall with
screws.
To mount the C7000 on a wall:
1. Prepare the following equipment:
• A drill with a standard bit
• Two 3 X 35 DIN 7982 C screws and wall anchors:
• A standard Philips screwdriver
2. Choose a flat, smooth, non-concrete wall.
3. Determine the height at which you want to mount the C7000. This is
usually the eye level of the resident when seated.
4. At the desired height, drill two holes 7.5 cm (2.95 inches) away from
each other horizontally. Ensure that they are level.
5. Screw the screws into the holes, leaving a space of a few millimeters
between the wall and the screw heads.
6. Remove the back cover of the C7000.
7. Align the screw mount holes on the back cover of the C7000 over the
screw heads.
8. Slide the back cover down gently until the screws lock in place.
9. Reattach the C7000 to the back cover.

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2.5. Configuring C7000 Parameters
The C7000 is pre-configured to manage and control the C7000 and its
associated peripherals.
Use Care@Home™ CMS to adjust the configuration for the requirements
of the resident and the resident’s family. Refer to ESUG05074 Care@
Home CMS Reference Manual.
Some adjustments can made to multiple C7000s using Care@Home™
CareView. Refer to ESUGSC181 CareView User Guide.
3. Operating the C7000
The C7000 communicates with the peripherals to monitor a resident’s
activity, triggers emergency and safety alarms, and acts as a
speakerphone, enabling emergency conversations and remote call-in.
3.1. Monitoring a Resident – Pro and Family
The Pro and Family solutions use the Care@Home™ app and Care@
Home™ web application to monitor and analyze a resident’s activities
based on data collected by the peripherals. Refer to ESUG05050 Care@
Home Caregiver User Guide.
Note: To receive power fail
notifications, the CMS Mains Failure
C7000 parameter must be enabled.