TWIG Neo User manual

TWIG personal alarm is a lone worker safety device designed for
multiple lone worker and personal safety needs.
Manufacturer:
Twig Com Ltd.
24910 SALO, Finland
www.twigcom.com
Publication number: YZ6700-02
All rights reserved. © Twig Com Ltd.
Twig Com Ltd. declares that this mobile device, type TLP50EU,
TLP51EU TLP52EU, TLP53EU or TLP54EU is in compliance
with the essential requirements and other relevant provisions of
Directive 2014/53/EU/. The full Declaration of Conformity can be
downloaded from www.twigcom.com/documents.
Information in this Quick Guide is subject to change without
notice. Twig Com Ltd. reserves the right to change or improve their
products and to make changes in the content without obligation to
notify any person or organization of such changes or improvements.
Twig Com Ltd. is not responsible for any loss of data, income or any
consequential damage whatsoever caused.
Some of the features described in this guide are optional and
intended to be purchased separately. For more information, please
contact your reseller. *Instructions are only guidelines. Please
consult your system provider for detailed instructions.
For more information, details and descriptions, including device
configuration and assortment of chargers and accessories, visit the
web site: www.twigcom.com.
GETTING STARTED
Turning o the PIN request
Turn o the PIN request from the SIM card. If it is not possible,
change the PIN code to 9999 or to same that was used in SIM
card before switching it on the TWIG device. Please refer to TWIG
Point Remote Configurator or TWIG Configurator PC program and
TWIG Configuration Guide to change the PIN code to code the
device automatically uses. Download PC Configuration software
and instructions from TWIG Configurator product page on www.
twigcom.com or ask TWIG sales to create you a TWIG Point SP
account for remote device configuration.
Inserting SIM card
Pull the SIM card tray completely out from the tray slot and put your
SIM card on the tray. Verify the correct direction of the tray before
pushing it back into slot!
• In correct direction the device back side and SIM card are towards
you in TWIG One and TWIG Easy device models!
• In correct direction the device front side and SIM card are towards
you in TWIG Neo device model!
Charging
When you start using the device for the first time, you should
charge the battery first. Please note that the battery will reach its
full capacity only after two or three charging times.
TWIG device can be charged with in the sales package provided
mains charger connected to the adapter or as accessory provided
charging station. Device has an integrated lithium-ion polymer
battery. The battery type and capacity may vary depending on the
market area and model of your TWIG device.
The mains charger should only be used indoors. Make sure the
voltage of the country corresponds to the voltage marked on the
charger. When charging, connect the mini USB connector to the
mini USB port of the charging adapter. Set the small lump of the
charging adapter to the hole at the device bottom and push the
adapter forward until it clicks on its place on front cover.
The device controls the charging status, the battery temperature
and power supply during the charging operation. The ideal
temperature range for charging is +10°...+30°C. Charging the
battery above or below these temperatures may shorten the battery
life. Also, the battery may not reach its full capacity. Charging is not
allowed below +0°C or above +45°C.
Quick Guide for TWIG One, TWIG Neo and TWIG Easy personal alarm devices
When charging the Li-ion batteries with the USB charger, about
70% of the battery capacity will be charged quickly, but charging
the remaining 30% takes relatively more time. Also note that
humidity, temperature, age of the battery and currently used
features (e.g. the GNSS*) aect the time spent on charging.
Standard CE-approved USB car charger (5VDC, 500mA) may be
used for charging.
Handsfree use
TWIG device can be used handsfree via its powerful loudspeaker.
Therefore it is not allowed to put the device close to head and ear
to avoid loud tones to cause pain or injure.
Environment’s impact on usage
The device must have an unobstructed view to satellites at any
time. In marginal conditions (e.g. when staying in surroundings with
heavy tree cover or next to high-rise buildings) GNSS* positioning
may not work properly.
The device can be used like a standard GSM phone with the limited
feature set. In some cases, the device can be built in clothes or
special vests.If the device is mounted somehow,it must be attached
to the surface so that the back of the device is facing towards body
and the top of the phone upwards. To ensure proper functioning
of the GNSS* and GSM, the unit can be covered with thin low loss
material such as plastic, fibre glass or clothes, but not with metal.
This is regarding particularly to GSM and GNSS* antenna areas!
Temperature ranges
Device usage: -10°C to +50°C, at temperatures below -20°C, or
above +55°C, the battery will not supply power and the device will
shut down to prevent damage. Upon warming up/cooling down, the
device will function properly again.
Battery care, maintenance and disposal
The continuous operating time is less when using an old battery
than a new battery. When storing device for a long time, it should
be kept cool and with fully charged battery in a dry place. The Li-
Ion batteries, devices and device accessories should be disposed
according to the country-specific regulations or returned to the
manufacturer for recycling.

USER INTERFACE AND DEVICE KEYS
TWIG device (except TWIG Easy) is equipped with configurable left and right function keys, menu key
and SOS key. TWIG One device model is equipped also with 4 numeric short cut keys. TWIG Easy only
has 2 device keys: the upper round green key and the lower red SOS key. Refer to TWIG configuration
software or your service provider for device key configuration.
Left Function key (SEND/F1). Default functions: call, send messages, scroll up.
Right Function key (END/F2). Default functions: turn on/o, drop/ end/ cancel call,
scroll down
Menu key. Menu for device functions, accept function selections, display device
menu
TWIG One SOS key with alterable SOS key colour. Start SOS cycle.
TWIG Neo SOS key. Start SOS cycle.
TWIG Easy SOS key. Start SOS cycle.
Answer call and make assistance call.
Number 1 key. Configurable short cut key. Only available with TWIG 4-digit keypad
of TWIG One model. Decrease volume.
Number 2 key. Configurable short cut key. Only available with TWIG 4-digit keypad
of TWIG One model. Increase volume.
Number 3 key / dedicated Amber alert key. Also configurable for assistance call.
Only available with TWIG 4-digit keypad of TWIG One model.
Number 4 key / dedicated ManDown key. Also configurable for assistance call. Only
available with TWIG 4-digit keypad of TWIG One model.
• Depending on device configuration pressing device keys can be sounded and reinforced with
vibration.
• Menu key and function keys (not available for TWIG Easy device model) can be configured for
following functions: Assistance call / message, Power ON / OFF, GNSS ON / OFF, Amber alert ON /
OFF, ManDown ON / OFF, Read NFC Tag (Only with TWIG One), Push to fix, ManDown pause and Mute/
unmute/vibrate mode toggle.
Handling and maintenance
• NOTE: The instructions below apply to the device, its accessories, batteries in use as well as batteries
taken out of use.
• Dust and dirt may damage the moving parts of the device. Do not use or keep the device in dusty or
dirty surroundings.
• Do not open the device by yourself or pierce holes in it.
• Rough handling may break the circuitry inside the device. Do not drop, knock, twist or shake the
device.
• Keep the device dry. Liquids contain minerals which could corrode electronic circuits. If the device
gets wet, turn it o and dry the device immediately. Put the device into an upright position and let it
dry. It is recommended that a reseller or service personnel check that the device functions properly.
• Even though the device is waterproof, do not wet the device unnecessarily or immerse it in water.
• Protect the device from heat. High temperatures may shorten the life of the electronical devices, melt
or warp plastics and damage batteries. Do not warm up the device or use it near fire.
• Do not short-circuit the battery or charging contacts. Exposing the metal strips of the battery to a
close contact with a metallic object, such as a coin, a clip or a set of keys can cause accidental short-
circuiting and damage the battery.
• Charge and recharge the device only with the charger specified in the Operating instructions/Quick
Guide. Use the device only for the purpose it is intended.
• Clean the device with a soft cloth, dampened slightly with mild soapy water. Do not clean the device
with harsh chemicals, solvents or other corrosive substances.
Only allow service personnel authorised by the reseller to repair the device.
TWIG One TWIG Easy TWIG Neo

I CONS OF MENU FUNCTIONS AND CONFIGURED FUNCTION KEYS
(not available for TWIG Easy!)
Assistance call / message. 4 optional telephone numbers to call or send sms. Note! with
TWIG Easy only 1 assistance call number is possible.
Power ON / OFF. Turn power on and o.
GNSS ON / OFF. Activate or deactivate GNSS satellite positioning.
Amber alert ON / OFF. Activate or deactivate Amber alert function.
Read NFC Tag. NFC tags can be read by selecting this function and bringing device close to
NFC tag. Function available only with TWIG One.
ManDown ON / OFF. ManDown function is enabled or disabled. When enabled, device alerts
when configured rules are met.
Push to fix. Updating satellite connection by pressing the configured function key.
Return. Return to previous level.
ManDown pause. Setting enabled ManDown function to pause for the selected time.
Mute/unmute/vibrate mode toggle. Toggle device tone between mute, unmute or vibration.
LONE WORKER PROTECTION FUNCTIONALITIES
SOS cycle
SOS cycle is a series of emergency calls and/or messages launched automatically by preconfigured
SOS settings. Depending on your device configuration, SOS cycle can be triggered either manually by
pressing the SOS key or automatically by movement, non-movement or by other pre-configured alarm
functions. SOS cycle events can include calls and messages in dierent formats.
ManDown alarm
ManDown alarm is an automatic alarm triggering SOS cycle when pre-configured ManDown criteria
is fullfilled. Such triggers can be sucient vertical or horizontal movement, non-movement, free fall
or impact depending on the pre-configuration of your device. A pre-alarm informs device user of the
coming SOS cycle launch and possibility to stop the alarm launch by moving the device. Depending
on the device configuration and keypad, ManDown alarm function can be controlled also with the
dedicated numeric ManDown key (available only with TWIG 4-digit keypad) or the preconfigured UI
key. Refer to your service provider for ManDown configuration.
Amber alert
Amber alert is a timer based alert function for risky situations. The activated Amber alert launches SOS
cycle automatically when device user is not capable to interrupt it by clicking the device key. Before
launch of SOS cycle, a pre-alarm time is displayed to inform user of the soon starting alarm launch.
Amber alert can be configured for interactive or local mode. Interactive mode activation requires
acceptance from the ARC. Depending on device configuration and keypad, Amber alert function can
be activated by the dedicated numeric Amber alert key (available only with TWIG One 4-digit keypad)
or preconfigured UI key. Refer to your service provider for Amber alert configuration.
Two-way voice calls
Two-way voice calls can be made by pressing menu key, selecting assistance call function, scrolling
configured assistance call numbers with SEND/F1 and END/F2 keys and selecting the pre-configured
number by pressing the menu key. Refer to TWIG configuration guide or your service provider for
device configuration. In addition to emergency calls launched by pressing the SOS key, calls can be
discreet, information and assistance calls. The device may be configured to answer some/all incoming
calls automatically. It may even be, that all incoming calls are blocked and you cannot receive calls.
Sending / receiving messages
In addition to emergency messages defined for SOS cycle, device can send and receive MPTP messages
concerning mostly either remote configuration/activation messages, some notifications, emergency
reports or various types of position messages. The configured MPTP messages are sent autonomously.
TWIG Self-test
TWIG personal alarm self-test leans back to the German standards DIN 0825-1 and DIN 0825-11
requiring a device self-test for available alarm triggers and locating functions. TWIG Self-test ensures
the device user always tests some of the main device functions before starting the device use. When
TWIG self-test is configured in device settings, the device cannot be used before executing the self-test
successfully. Self-test can according to device configuration include testing of the following functions:
Emergency alert by pressing the SOS key, ManDown function, TWIG Remote Button, TWIG Beacon
location, and reporting to Central Station.
Tracking
Device tracking is possible by sending a tracking request message to personal alarm device. After
reception of the tracking request message, device starts sending tracking messages to the same
phone number from which tracking request message was received. Tracking can equally be ended by
sending a message to end tracking.

The water level indicates charge left in the battery. The higher the level, the more charge is left.
During charging, the battery icon is changed to indicate this event.
GSM is on.
GPRS is used for telematics.
GPRS is active for telematics.
GSM is roaming. Device is using other than home network. Position transmissions may have
been blocked automatically. During the discreet SOS cycle, the small SOS cycle icon on
the upper part of the screen is the only indicator of the ongoing SOS cycle. When the icon
disappears or changes, cycle is over or moved to post emergency mode.
GSM network strength. The more bars and the taller the bars, the better the GSM network. Four
bars signifies high network strength. No bars signifies there’s no network available.
SOS call is active.
SOS call is in post emergency mode. Position requests are possible from emergency numbers.
Tracking is active to one or more destinations.
ManDown alarm is active / failed. Automated emergency cycles are possible.
SRD device connection is available / failed.
Amber alert is activated. Automatic emergency cycles are possible.
DISPLAY ICONS
GNSS satellite positioning is active.
GNSS satellite positioning is in sleep mode.
GNSS satellite positioning is not available.
Accuracy of the last GNSS satellite position. The more bars and the taller the bars are, the
better is the accuracy of the last GNSS position.
If the GNSS satellite position is older than 1 minute,the signal bars are displayed as wireframes.
GNSS satellite positioning function is sleeping due to poor satellite coverage.
Icon is displayed when green (SEND) and red (END) keys are pressed simultaneously. When
END key is configured for another function than power o, the device can be shut down by
pressing green (SEND) and red (END) keys simultaneously. Note! TWIG Easy can be turned o
only by pressing red and green keys simultaneously!
Icon is displayed when SOS key is pressed.
Icon is displayed when red END key is pressed.
Icon is displayed when green SEND key is pressed.
Icon is displayed when any of the number keys is pressed. (Only available with 4-digit keypad
of TWIG One).
Icon is displayed after ManDown alarm launch. Device needs to be returned to normal mode
by moving or turning the device according to device settings.
ICONS DISPLAYED ON THE UPPER BAR OF THE SCREEN

Processing. An operation is in progress, please wait.
General failure. Displayed when an operation fails. E.g. if you try to make a call when there
is no number pre-configured in the device. Simultaneously, the failure tone is played.
SIM failure. Displayed when there is no SIM card inserted in the device, or if the PIN code
was rejected. Simultaneously, the failure tone is played.
Retry or discard icon is displayed when e.g. SRD tag is read and the transmission of data
fails. Pressing the SEND/F1 key retries and the END/F2 key discards.
Battery low. Displayed when there is a need to recharge the battery (or replace it with
another recharged battery). Simultaneously, the battery low tone is played.
The device is connected to a charger. Settings during battery loading take place.
Simultaneously, the charging tone is played.
The device is disconnected from the charger. Settings during battery loading are ended,
the device returns to normal operation.
The device is charging and the battery is still too empty to restart the device.
Battery is too low to charge. This symbol is displayed when initial charging of empty battery
is ongoing and user tries to turn device on. Device will turn on after a while.
Normal incoming call. If available, the name associated with the calling number/the phone
number itself is displayed on the bottom. Displayed until the call is answered (to answer,
press SEND/F1 key).
Initiating information call or position report. Press the SOS key and hold it down while this
notification is displayed.
Sending a position report. Simultaneously, the message sending tone is played.
Making an information call. Displayed until the call is answered.
A call is in progress. Displayed while the call is connected.
Starting SOS cycle (a long press): Emergency tone settings are switched on. Press the SOS
key and hold it down until the wedges are all turned black.
Starting SOS cycle (two quick presses): Press the SOS key briefly. Emergency tone settings
are switched on. Press the SOS key again when the second circle starts blinking.
SOS cycle cancellation period. A countdown timer is displayed. The timer counts the
cancellation time left (in seconds). Simultaneously, the cancellation tone is played. To
cancel the SOS cycle, do it while this notification is displayed (by pressing the END/F2 key).
Emergency cancellation. Displayed right after the SOS cycle was cancelled.
Emergency completion. Displayed when the SOS cycle ends normally, or when the
emergency mode is ended manually.
Emergency call retry. Emergency numbers can be voice call numbers. The notification is
displayed when the device makes another call attempt to a number.
Emergency mode/Working. The device is through with emergency calls, but sending
messages, message confirmation or position refresh is still going on.
Emergency confirmation message received. After receiving confirmation, the device will
end resending of an emergency message. Simultaneously, the message reception tone is
played.
Post-emergency mode.The GSM operator´s name is replaced by the emergency cycle icon.
While this notification is displayed, the device can be tracked by emergency numbers, also
emergency tone and display settings are kept on. This mode can be terminated manually,
by pressing the END/F2 key.
Network emergency call query. Displayed when the SOS key is pressed but making SOS
cycle is NOT possible (e.g. SIM card is missing or roaming network is not available). You
may still try to make network emergency call by pressing SEND/F1 key. You can also exit
the query without making an emergency call by pressing END/F2 KEY.
Pre-alarm for ManDown alarm is not set. Displayed when “the cancel timer” is not
configured, and SOS cycle starts right away. To mute the audible alert tone, press the END/
F2 key.
Pre-alarm for ManDown alarm is set. The countdown timer shows that you still have 27
seconds time left to cancel the sensor alert if you want. To cancel the SOS cycle, lift the
device to vertical position. Do it while this notification is displayed. To let the SOS cycle take
place: Do nothing. To mute the audible alert tone, press END/F2 key.
Alert state ended. Displayed right after the emergency cycle is finished, or the sensor alert
is cancelled.
Post-alarm state. Displayed when the emergency cycle is completed, and the device
makes audible alarms at regular intervals. You can receive phone calls and answer them
by pressing SEND/F1 key. In order to stop the post-alarm tone, the device must be lift up
to vertical position.
Pre-alarm cancel. Displayed when pre-alarm cancel is enabled. When enabled, user
can cancel ManDown pre-alarm, triggered by change of orientation or no movement, by
pressing END/F2 key.
Ripcord connected. Displayed when the ripcord adapter is connected to ripcord hole
magnet towards the inner part of the device (Available only in TWIG Neo).
ICONS DISPLAYED IN THE MIDDLE OF THE SCREEN

SAFETY AND PRECAUTIONS
TELEMATICS PROTOCOL
MPTP (Mobile Phone Telematic Protocol) allows, among other things,
tracking of the device over SMS or data communication.Automatically
sent telematics messages are only allowed to authorised numbers
configured in the device. Such numbers can be, e.g. emergency
and service center numbers. Position of the device is retrieved by
the GNSS*, or by the network parameters or various radio beacons
and networks, the latter is a network dependent service. The carrier
for telematics messages is an SMS message or data connection.
Deliveries of all messages is fully handled by and in the responsibility
of the GSM network operator and services can vary substantially. The
charge of a protocol message is determined on the contract by the
service provider.
GNSS/GPS*
The Global Navigation Satellite System (GNSS) is operated by the
government of the United States and other third parties, that are
solely responsible for its accuracy and maintenance. The system is
subject to changes that could aect the accuracy and performance
of all GNSS equipment.
EMERGENCY CALLS
The device is an aid and should never be relied upon as an only
emergency device. Its functionality is dependent on GSM network
and GNSS satellites which may not be available all the time. To make
emergency calls, the device must be turned on and located in an area
with adequate GSM network signal strength.
Making an emergency call can also require GNSS satellite coverage
and a valid SIM card. Emergency calls may not be possible on all GSM
phone networks or when certain network services or phone features
are in use. In unclear cases, consult the network operator.
TWIG POINT NETLOC COSTS
The first year of TWIG Point Netloc is free of charge. Please note: TWIG
Point Netloc is not working if the service renewal payment is not made
after the first year free of charge. Twig Com Ltd. does not take any
responsibility of any consequences due to a delay or non-payment of
the TWIG Point Netloc service use after the first year free of charge.
GENERAL
• Trac: Strictly adhere to all eventual European and national
legislation and also honour other eventual safety recommendations
when using the device while driving a vehicle. Place the device in its
holder, do not leave it on the passenger seat or some other place where
it can break loose in a collision or a sudden stop. When receiving a call
in an awkward driving situation, you must always put safety before
other priorities and courtesy. If you feel uncomfortable about using a
device while driving, you should not use it.
• Vehicles with air bags: An air bag inflates with great force. Do not
place objects, including either installed or portable wireless devices,
in the area over the air bag or in the air bag deployment area.
• External alert: The use of the alert device to operate a vehicle´s
lights or horn on public roads is not permitted.
• Children: Keep the device and its accessories away from small
children to avoid causing injury to themselves or others. Damage to
the device or its accessories is also thus avoided.
• Power supply: This equipment is intended for use with the specified
power supplies listed in the Quick Guide/Operating Instructions. Any
other usage will invalidate any approval given to this apparatus and
may be dangerous.
• Other accessories: Any other accessories used should also be
approved by the device manufacturer. Check the compatibility of
new power supply units and other accessories at the reseller or
manufacturer.
• Connections: All installations, connections and service regarding
the device, its power supply and accessories should be approved
by the device manufacturer. Use of any unauthorized accessories,
modifications or attachments may be dangerous and voids the device
warranty if said accessories cause damage or a defect to the device.
• Magnetic fields: The device contains small magnetic components.
Even though the magnetic fields of the components are weak, they
might damage magnetic cards, such as bank and credit cards. We
recommend that you would keep the device away from magnetic
cards.
• Storing positions: Position information is stored correctly in the
device when the GPS* is turned o (from the GPS menu) or powered
o (by pressing the F2 key). To prevent the memory from becoming
corrupted, never power o the device by removing the battery.
• Neodymium magnets: Some models include strong magnets.
Magnets could aect the functioning of pacemakers and implanted
heart defibrillators. If you wear these devices keep sucient distance
to magnets. Warn others who wear these devices from getting close to
magnets. Keep magnets away from devices and objects that could be
damaged by magnetic fields.
• Real-time monitoring: A continuous real-time monitoring may lead
to over-heating of the device and shut it down.
• ManDown impact: Impact function doesn’t work if the device is
hitting the body when carried freely e.g. with carrying strap.
• Ripcord magnet: Ripcord of the carrying strap (available with TWIG
Neo version only) is equipped with magnet. Therefore ripcord should
not be used with identity cards including magnetic stripes.
RADIO FREQUENCY (RF) ENERGY
Transmission frequencies and power for TLP50EU, TLP51EU and
TLP52EU device types in EU and device type TLP53EU and TLP54EU
in EU, AU and NZ are listed in the table below.
Transmitter Max power / dBm
GSM 900 35
GSM 1800 32
WCDMA 1, 3, 8 25
LTE 1, 3, 5, 7, 8, 20, 28, 38, 40 25
SRD* 868,218 MHz 5
2.4 GHz WLAN* 20
Bluetooth* 10
#Note: dierent frequencies in Australia and New-Zealand!
Transmission frequencies vary depending on device type.
Transmitter: NFC* 13.56 MHz
• Aircrafts: Turn your device o before boarding any aircraft and do
not use the device while in the air. Besides being illegal, the use of
a device in an aircraft may endanger the operation of the aircraft or
disrupt the mobile network. Failure to comply with this instruction may
lead to suspension or denial of mobile phone services, and possibly
even legal action.
• Hospitals: Turn your device o before entering hospitals or other
health care facilities where medical electronic equipment may be
in use. Such devices can be extremely sensitive to radio frequency
interference. Only use the device with permission and under the
instruction of hospital sta.
• Medical devices: Remember that any personal medical devices
(such as hearing aids or pacemakers) may be aected by RF energy if
they are not adequately shielded. Consult the manufacturer or vendor
of the equipment to determine the proper shielding.
• Posted facilities and country-specific regulations: Power o the
device in any facility where posted notices require to turn o mobile
phones. Also follow all the country-specific regulations applicable to
where the device is used.
• Potentially explosive atmospheres: Turn o the device at refuelling
points, e.g. gas stations. Also observe restrictions on the use of
radio equipment in fuel depots, chemical plants or where blasting
operations are in progress because remote control RF devices are
often used to set o explosives. Do not store or carry flammable
liquids, gases or explosive materials in the same compartment as the
device, its parts or accessories.
• Other electronical equipment: Using the device may cause
interference with a vehicle’s electronic equipment if it is not

adequately shielded. Consult the manufacturer or the vehicle seller
to determine the proper shielding.
• Computers: Remember that using the device close to a computer
may cause interference. When using your device near such
equipment keep a distance of about one meter.
• Body parts: When the device is in operation do not touch the
antenna with eyes, mouth or bare skin to guarantee proper function.
WARRANTY
Twig Com Ltd. warrants to the original purchaser (“Company”)
that this Twig Com device and all accessories originally provided
by Twig Com in the sales package (“Product”) are free from
defects in materials, design and workmanship under normal use
in accordance with the operating instructions and pursuant to the
following terms and conditions. Warranty periods are determined
with the purchase agreement
Individual warranty terms and conditions are available from Twig
Com or from local distributor. The warranty is void if the device is
opened or the warranty seal on the screws are tampered.
*Some product versions only.