TWIG Protector EasyS User manual

TWIG Protector EasyS
Quick Guide
TWIG Protector EasyS is a complete personal alarm device
designed to protect protect lone workers, the vulnerable and those
needing care.
Equipped with dedicated simple keys the device is suitable for
multiple lone worker and personal safety needs.
Manufacturer:
Twig Com Ltd.
24910 SALO, Finland
www.twigcom.com
Publication number: YZ5400-01-EN
All rights reserved. © Twig Com Ltd.
Twig Com Ltd. declares that this mobile device, type TUP92EU, is
in compliance with the essential requirements and other relevant
provisions of Directive 2014/53/EU/.
Information in this Quick Guide is subject to change without notice.
Twig Com Ltd. reserves the right to change or improve their
products and to make changes in the content without obligation to
notify any person or organization of such changes or
improvements. Twig Com Ltd. is not responsible for any loss of
data, income or any consequential damage whatsoever caused.
Some of the features described in this guide are optional and
intended to be purchased separately. For more information, please
contact your dealer. *Instructions are only guidelines. Please
consult your system provider for detailed instructions.
For more information, details and descriptions, including device
configuration and assortment of chargers and accessories, visit
the web site: www.twigcom.com.
WHAT TO DO FIRST
Ask TWIG sales to create you a TWIG Point SP account for device
configuration or download PC Configuration software, instructions
and USB drivers from ftp://support.twigcom.com.
If possible turn off the PIN request from the SIM card. If not,
change the PIN code to 9999 or change the PIN code that is
programmed to TWIG Protector EasyS to same that is used in SIM
card before switching on the device. Please refer to TWIG Point
Remote Configurator or to configuration guide and PC Configure
program to change the PIN code to that the device automatically
uses.
INSERTING THE SIM CARD
1. Slide the SIM card to holder from the hole on the side of
the device. Contacts in the SIM are facing towards keypad
and the cut corner of the card inwards. Check the markings
on cover. Don’t use force, as the SIM will go to its place
easily.
2. Push the SIM card all the way in with e.g. another SIM
card or some small stick. Do not use sharp or metal tools or
objects!
3. Insert the rubber plug to the SIM holder and seal
carefully.
The device is dust and water proof according to IP67. To
meet the requirements, the rubber plug must be inserted in
place correctly. If the plug is damaged it must be changed
immediately to maintain tightness and warranty.
INITIALIZING THE DEVICE
When you start using the device for the first time, you should
charge the battery first. Please note that the battery will reach
its full capacity only after two or three charging times.
SPEAKER PHONE
Device is designed to be used via powerful speaker phone. It is
not advisable to put the device close to head and ear to avoid
loud tones to cause pain or injure.
POWER SUPPLY
•Mains charger with the charger adapter or charging
station.
•Device has integrated lithium-Ion polymer battery. The
battery type and capacity may vary depending on the
market area and model of the device in the sales package.
MAINS CHARGER
The mains charger should only be used indoors. Make sure
that the voltage in the country which you are staying
corresponds to the voltage marked on the charger. When
charging, connect the mini USB connector to mini USB
connector in charging adapter. Twist the charging adapter to
the bottom of the device from keyboard’s side down, all the
way until it clicks on its place on back cover.
CHARGING
The device controls the charging status, the battery temperature
and power supply during the charging operation. The ideal
temperature range for charging is +10°...+30°C. Charging the
battery above or below these temperatures may shorten the
battery life. Also, the battery may not reach full capacity. Battery
charging is not allowed below +0°C or above +45°C.
When charging the Li-ion batteries with the USB charger, about
70% of the battery capacity will be charged quickly, but charging
the remaining 30% takes relatively more time. Also note that
humidity, temperature, age of the battery and currently used
features (e.g. the GNSS*) affect the time spent on charging.
Standard CE-approved USB car charger (5VDC, 500mA) may be
used for charging.
BATTERY CARE, MAINTENANCE AND
DISPOSAL
The continuous operating time is less when using an old battery
than a new battery. When storing device for a long time, it should
be kept cool and with fully charged battery in a dry place. Li-Ion
batteries do not contain heavy metals which can damage the
environment. Li-Ion batteries should be disposed of according to
the country-specific regulations.
ENVIRONMENTAL EFFECTS IN USAGE SIGHT
The device must have an unobstructed view to satellites at any
time. In marginal conditions (e.g. when staying in surroundings
with heavy tree cover or next to high-rise buildings) GNSS*
positioning may not work properly.
The device can be used like a standard GSM phone with the
limited feature set. In some cases, the device can be built in
clothes or special vests. If the device is mounted somehow, it must
be attached to the surface so that the back of the device is facing
towards body and the top of the phone upwards. To ensure proper
functioning of the GNSS* and GSM, the unit can be covered with
thin low loss material such as plastic, fibre glass or clothes, but not
with metal. This is regarding particularly to GSM and GNSS*
antenna areas!
TEMPERATURE RANGES
•Usage: -10°C to +50°C, at temperatures below -20°C, or above
+55°C, the battery will not supply power and the device will shut
down to prevent damage. Upon warming up/cooling down, the
device will function properly again.
•Charging: Battery must not be charged below °0. Likewise,
charging above +45 °C is prevented.

USER INTERFACE
STRAP HOLE
EARPHONE
DISPLAY
•GSM status
•GPS/GNSS status
•Battery status
SEND key
•Answer calls
•Make information call
•Send position
SOS / END key
•Make emergency calls /
send emergency report
•Reject / end calls
•Cancel some
operations
•power on / off
SIM
HOLDER
MICROPHONE
SYSTEM CONNECTOR
Connect charger or data cable to
the device
DISPLAY SYMBOLS
DEVICE IN STAND-BY MODE
MOBILE
NETWORK
SYMBOLS
BATTERY SYMBOL
TELEMATICS FEATURE
SYMBOLS
GPS/GNSS POSITIONING
SYMBOLS
NETWORK / OPERATOR / SERVICE PROVIDER
BATTERY STATUS
The water level indicates charge left in the battery. The
higher the level, the more charge is left.
During charging, the battery symbol is changed to indicate
this event.
GSM / GPRS NETWORK STATUS
GSM is on.
GPRS is used for telematics.
GPRS is active for telematics.
GSM is roaming. Phone is using other than home network.
Call and position transmissions are charged according to
roaming agreements. Position transmissions may have been
blocked automatically.
GSM network strength. The more bars and the taller the
bars, the better the GSM network.
- Four bars - high network strength
- No bars - no network
GENERAL STATUS SYMBOLS
SOS call is active.
SOS call is in post emergency mode. Position requests
are possible from emergency numbers.
Tracking is active to one or more destinations.
/
ManDown alarm is active / failed. Automated
emergency cycles are possible.
/
Wireless Alert (SRD device) connection available /
failed.
Amber Alert / Condition Check is activated. Automated
emergency cycles are possible.
GPS/GNSS POSITIONING STATUS
GNSS is active.
GNSS is sleeping.
GNSS is not available.
Accuracy of the last GNSS position. The more bars
and the taller the bars are, the better is the accuracy of
the last GNSS position. If the position is older than 1 –
minute the signal bars are displayed as wireframes.
GNSS sleeping due to poor satellite coverage
DISPLAY / TONE NOTIFICATIONS
GENERAL NOTIFICATIONS
Processing. An operation is in progress, please
wait.
General failure. Displayed when an operation fails.
E.g. if you try to make a call when there is no
number pre-configured in the device.
Simultaneously, the failuretone is played.
SIM failure. Displayed when there is no SIM card
inserted in the device, or if the PIN code was
rejected. Simultaneously, the failure tone is
played.
Ripcord attached. Displayed when the ripcord
adapter is attached to its place in the device back
cover.
Retry or discard symbol is displayed when e.g. RF
identifier is read and the transmission of data fails.
Pressing the green key retries and the red key
fails.
CHARGING NOTIFICATIONS
Battery low. Displayed when there is a need to
recharge the battery (or replace it with another
recharged battery). Simultaneously, the battery
lowtone is played.
The device is connected to a charger. Settings
during battery loading take place. Simultaneously,
the chargingtone is played.
The device is disconnected from the charger.
Settings during battery loading are ended, the
device returns to normal operation.
The device is charging and the battery is still too
empty to restart the device.
Battery is too low to charge. This symbol is
displayed when initial charging of empty battery
is ongoing and user tries to turn device on.
NOTIFICATIONS REFERRING CALLS OR MESSAGES
Normal incoming call. If available, the name
associated with the calling number/the phone
number itself is displayed on the bottom. Displayed
until the call is answered (to answer, press SEND
key).
Initiating information call or position report. Press
the SOS key and hold it down while this
notification is displayed.
Sending a position report. Simultaneously, the
message sendingtone is played.
Making an information call. Displayed until the call
is answered.
A call is in progress. Displayed while the call is
connected.
START EMERGENCY CYCLE NOTIFICATIONS (DISPLAYS ON)
Starting emergency cycle (a long press):
Emergency tone settings are switched on. Press
the SOS key and hold it down until the wedges are
all turned black.
Starting emergency cycle (two quick presses):
Press the SOS key briefly. Emergency tone
settings are switched on. Press the button again
when the second circle starts blinking.
Emergency cycle cancellation period. A countdown
timer is displayed on the bottom. The timer counts
the cancellation time left (in seconds).
Simultaneously, the cancellation tone is
played. To cancel the emergency cycle, do it while
this notification is displayed (by pressing the END
key).
Rip cord connected
OTHER EMERGENCY CYCLE NOTIFICATIONS (DISPLAYS ON)
Emergency cancellation. Displayed right after the
emergency cycle was cancelled.
Emergency completion. Displayed when the
emergency cycle ends normally, or when the
emergency mode is ended manually.
Emergency call retry. Emergency numbers can be
voice call numbers. The notification is displayed
when the device makes another call attempt to a
number.
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Emergency mode/Working. The device is through
with emergency calls, but sending messages,
message confirmation or position refresh is still
going on.
Emergency confirmation message received. After
receiving confirmation, the device will end
resending of an emergency message.
Simultaneously, the message receptiontone
is played.
Post-emergency mode. The GSM operator´s name
is replaced by the emergency symbol. While this
notification is displayed, the device can be tracked
by emergency numbers, also emergency tone and
display settings are kept on. This mode can be
terminated manually, by pressing the c key.
NETWORK EMERGENCY CALL ( 112, 911, 000, 999, 08 etc)
Network emergency call query. Displayed when the
SOS key is pressed but making emergency cycle is
NOT possible (e.g. SIM card is missing or no
roaming network available). You may still try to
make network emergency call by pressing END
key. You can also exit the query without making an
emergency call by pressing END KEY
DISCREET EMERGENCY CYCLE (DISPLAY NOTIFICATIONS OFF)
During the discreet emergency cycle, the device
looks like it is in stand-by mode. The only indicator of
the ongoing emergency cycle is the emergency cycle
indicator appearing to symbol area. When the
symbol disappears or changes, cycle is over or
moved to post emergency mode. Also tones can be
turned off.
NOTIFICATIONS CONCERNING MANDOWN ALARMS
Pre-alarm for ManDown alarm is not set.
Displayed when "the cancel timer" is not
configured, and emergency cycle starts right
away. To mute the audible alert tone, press the
END key.
Pre-alarm for ManDown alarm is set. The
countdown timer shows that you still have 27
seconds time left to cancel the sensor alert if you
want.
To cancel the emergency cycle, lift the device to
vertical position. Do it while this notification is
displayed. To let the emergency cycle take
place: Do nothing. To mute the audible alert
tone, press END key.
Alert state ended. Displayed right after the
emergency cycle is finished, or the sensor alert
is cancelled.
Post-alarm state. Displayed when the
emergency cycle is completed, and the device
makes audible alarms at regular intervals. You
can receive phone calls and answer them by
pressing SEND KEY. In order to stop the post-
alarm tone, the device must be lift up to vertical
position.
BASIC KEY FUNCTIONS
TURNING THE DEVICE ON
1. Press END key and hold it down for a few seconds.
2. The logo is displayed.
TURNING THE DEVICE OFF
1. Press the END key and hold down for a few seconds.
2. The Power off symbol is displayed and tone is heard.
Note, powering off may be prevented by configuration.
ANSWERING INCOMING CALLS
Press the SEND key when the device alerts.
NOTE: The device may be configured to answer some/all incoming
calls automatically. It may even be, that all incoming calls are
blocked and you cannot receive calls.
DROPPING/ENDING/CANCELLING A CALL
Press the END key briefly.
MAKING AN INFORMATION CALL
Press the SEND key and hold it down for a few seconds. The
device will call to configured number.
SENDING POSITION REPORT
1. Press the SEND key and hold it down for a few seconds.
2. After sending the position report, the device may receive an
incoming information call - depending on service.
3. When the device starts alerting, answer the call by pressing the
SEND key.
NOTE: The device may also be configured to answer the call
automatically.
MAKING EMERGENCY CALLS AND SENDING
EMERGENCY MESSAGES (EMERGENCY
CYCLE)
Press the SOS key according to configuration (a long press or two
quick presses). The device will make emergency calls and send
emergency reports (emergency messages including position
information) according to configuration.
CANCELLING EMERGENCY CYCLE
During cancellation period you may hear the cancellation tone and
see timer showing time left for cancellation.
•To cancel the entire emergency cycle, press the END key briefly
during the cancellation period.
•When the emergency cycle has already started you may,
depending on configuration still cancel the rest of the calls and
messages: Press the END key and hold it down for several
seconds. After successful cancellation the device will return to
normal operation and switch back to normal tone and display
settings.
ENDING EMERGENCY MODE MANUALLY
The emergency mode must be terminated manually. This means,
the emergency tone settings are kept on and the emergency
numbers are permitted to track the device without further notice.
Emergency tones and tracking option are switched on from the
moment you start the emergency cycle (by pressing the SOS key)
until you end the emergency mode (by pressing the END key
briefly). Another alarm cycle is not possible before previous is
ended.
SOME CIRCUMSTANCES MAY AFFECT ON
EMERGENCY CYCLE AND MODE
•Being in a shadow area of the GSM network at the time of the event.
•Poor GPS* coverage during emergency cycle may cause the emergency
cycle completion to slow down.
•Busy telephone lines when connecting (voice) calls.
•Message transmission errors caused by the carrier of an SMS/GPRS,
i.e. the network operator.
SENSOR ALERTS
To cancel sensor alert and prevent emergency cycle from starting, change
the phone to allowed position (horizontal or vertical) or move it gently if it is
configured to detect only movement. Do it while the countdown timer is still
displayed. To let the emergency cycle take place: Do nothing. To
mute/unmute the audible alert tone, press the END key.
INCOMING/OUTGOING MPTP MESSAGES
The device may send or receive some MPTP messages. In most cases,
messages are either remote configuration/activation messages, some
notifications, emergency reports or various types of position messages and
they work autonomously according to configuration.
•In most cases there are no display notifications.
•Message sending/reception tones are configurable (beep sound as a
default).

HANDLING AND MAINTENANCE
NOTE: The instructions below apply to the device, its accessories,
batteries in use as well as batteries taken out of use.
•Dust and dirt may damage the moving parts of the device. Do not use or
keep the device in dusty or dirty surroundings.
•Do not open the device or battery by yourself or pierce holes in it.
•Rough handling may break the circuitry inside the device. Do not drop,
knock, twist or shake the device or its battery.
•Keep the device dry. Liquids contain minerals which could corrode
electronic circuits. If the device gets wet, turn it off and dry the device and
the battery immediately. Put the device into an upright position and let it
dry. It is recommended that a reseller or service personnel check that the
device functions properly.
•Even though the device is waterproof, do not wet the device
unnecessarily or immerse it in water.
•Protect the device from heat. High temperatures may shorten the life of
the electronical devices, melt or warp plastics and damage batteries. Do
not warm up the device or battery or use it near fire.
•Do not short-circuit the battery or battery contacts. Exposing the metal
strips of the battery to a close contact with a metallic object, such as a
coin, a clip or a set of keys can cause accidental short-circuiting and
damage the battery.
•Charge and recharge the battery only with the charger specified in the
Operating instructions/Quick Guide. Use the battery only for the purpose
it is intended.
•Clean the device with a soft cloth, dampened slightly with mild soapy
water. Do not clean the device with harsh chemicals, solvents or other
corrosive substances.
•Only allow service personnel authorised by the reseller to repair the
device.
SAFETY AND PRECAUTIONS
TELEMATICS PROTOCOL
MPTP (Mobile Phone Telematic Protocol) allows, among other things,
tracking of the device over the SMS communication. Automatically sent
telematics messages are only allowed to authorised numbers configured in
the device. Such numbers can be, e.g. emergency and service center
numbers. Position of the device is retrieved by the GPS*, or by the network
parameters -the latter is a network-dependent service. The carrier for
telematics messages is an SMS-message. Deliveries of all messages is
fully handled by and in the responsibility of the GSM network operator and
services can vary substantially. The charge of a protocol message is
determined on the contract by the service provider.
GNSS/GPS*
The Global Positioning System (GPS) is operated by the government of the
United States, which is solely responsible for its accuracy and
maintenance. The system is subject to changes that could affect the
accuracy and performance of all GPS equipment.
EMERGENCY CALLS
The device is an aid and should never be relied upon as an only
emergency device. Its functionality is dependent on GSM network and
GPS satellites which may not be available all the time. To make
emergency calls, the device must be turned on and located in an area with
adequate GSM network signal strength.
Making an emergency call also requires GPS satellite coverage and a valid
SIM-card. Emergency calls may not be possible on all GSM phone
networks or when certain network services or phone features are in use. In
unclear cases, consult the network operator.
TWIG POINT NETLOC COSTS
The first year of TWIG Point Netloc is free of charge. Please note: TWIG
Point Netloc is not working if the service renewal payment is not made after
the first year free of charge. Twig Com Ltd. does not take any
responsibility of any consequences due to a delay or non-payment
of the TWIG Point Netloc service use after the first year free of
charge.
GENERAL
•Traffic: Strictly adhere to all eventual European and national
legislation and also honour other eventual safety
recommendations when using the device while driving a vehicle.
Place the device in its holder, do not leave it on the passenger
seat or some other place where it can break loose in a collision or
a sudden stop. When receiving a call in an awkward driving
situation, you must always put safety before other priorities and
courtesy. If you feel uncomfortable about using a device while
driving, you should not use it.
•Vehicles with air bags: An air bag inflates with great
force. Do not place objects, including either installed or portable
wireless devices, in the area over the air bag or in the air bag
deployment area.
•External alert: The use of the alert device to operate a
vehicle´s lights or horn on public roads is not permitted.
•Children: Keep the device and its accessories away from small
children to avoid causing injury to themselves or others. Damage
to the device or its accessories is also thus avoided.
•Power supply: This equipment is intended for use with the
specified power supplies listed in the Quick Guide/Operating
Instructions. Any other usage will invalidate any approval given to
this apparatus and may be dangerous.
•Other accessories: Any other accessories used should
also be approved by the device manufacturer. Check the
compatibility of new power supply units and other accessories at
the reseller or manufacturer.
•Connections: All installations, connections and service
regarding the device, its power supply and accessories should be
approved by the device manufacturer. Use of any unauthorized
accessories, modifications or attachments may be dangerous and
voids the device warranty if said accessories cause damage or a
defect to the device.
•Magnetic fields: The device contains small magnetic
components. Even though the magnetic fields of the components
are weak, they might damage magnetic cards, such as bank and
credit cards. We recommend that you would keep the device away
from magnetic cards.
•Storing positions: Position information is stored correctly in
the device when the GPS* is turned off (from the GPS menu) or
powered off (by pressing the END key). To prevent the memory
from becoming corrupted, never power off the device by removing
the battery.
•Neodymium magnets: Some models include strong
magnets. Magnets could effect the functioning of pacemakers and
implanted heart defibrillators. If you wear these devices keep
sufficient distance to magnets. Warn others who wear these
devices from getting close to magnets. Keep magnets away from
devices and objects that could be damaged by magnetic fields.
•Real-time monitoring
A continuous real-time monitoring may lead to over-heating of the
device and shut it down.
•ManDown++ impact
ManDown++ impact function doesn’t work if the device is hitting the body
when carried freely e.g. with pendant, ID badge holder and hook.
RADIO FREQUENCY (RF) ENERGY
•Aircrafts: Turn your device off before boarding any aircraft and do not
use the device while in the air. Besides being illegal, the use of a device
in an aircraft may endanger the operation of the aircraft or disrupt the
mobile network. Failure to comply with this instruction may lead to
suspension or denial of mobile phone services, and possibly even legal
action.
•Hospitals: Turn your device off before entering hospitals or other
health care facilities where medical electronic equipment may be in use.
Such devices can be extremely sensitive to radio frequency interference.
Only use the device with permission and under the instruction of hospital
staff.
•Medical devices: Remember that any personal medical devices
(such as hearing aids or pacemakers) may be affected by RF energy if
they are not adequately shielded. Consult the manufacturer or vendor of
the equipment to determine the proper shielding.
•Posted facilities and country-specific regulations:
Power off the device in any facility where posted notices require to turn
off mobile phones. Also follow all the country-specific regulations
applicable to where the device is used.
•Potentially explosive atmospheres: Turn off the device at
refuelling points, e.g. gas stations. Also observe restrictions on the use of
radio equipment in fuel depots, chemical plants or where blasting
operations are in progress because remote control RF devices are often
used to set off explosives. Do not store or carry flammable liquids, gases
or explosive materials in the same compartment as the device, its parts
or accessories.
•Other electronical equipment: Using the device may cause
interference with a vehicle's electronic equipment if it is not adequately
shielded. Consult the manufacturer or the vehicle seller to determine the
proper shielding.
•Computers: Remember that using the device close to a computer
may cause interference. When using your device near such equipment
keep a distance of about one meter.
•Body parts: When the device is in operation do not touch the
antenna with eyes, mouth or bare skin to guarantee proper function.
WARRANTY
Twig Com Ltd. warrants to the original purchaser (“Company”) that this
Twig Com device and all accessories originally provided by Twig Com in
the sales package (“Product”) are free from defects in materials, design
and workmanship under normal use in accordance with the operating
instructions and pursuant to the following terms and conditions. Warranty
periods are determined with the purchase agreement
Individual warranty terms and conditions are available from Twig Com or
from local distributor. The warranty is void if the device is opened or the
warranty seal on the screws are tampered.
*Some product versions only.