Ubiquiti UCK-G2-PLUS User manual

Model: UCK-G2-PLUS

2
Table of Contents
Introduction 3
Hardware Overview 5
Hardware Installation 10
Powering the Cloud Key Gen2 Plus 11
Optional Rackmount Accessory 12
Setting Up UniFi SDN via App 14
Pre-installed Software 19
Setting Up UniFi Protect via App 20
Chrome Instructions 26
Setting Up UniFi SDN 27
Setting Up UniFi Protect 31
Cloud Key G2+ Settings 36
HDD Replacement 38
Specifications 40
Safety Notices 41
Electrical Safety Information 41
Limited Warranty 41
Compliance 44
Declaration of Conformity 48

3
Introduction
Thank you for purchasing the Ubiquiti Networks® UniFi® Cloud
Key Gen2 Plus. This Quick Start Guide is designed to guide you
through installation and also includes warrantyterms.
Package Contents
UniFi Cloud Key Gen2 Plus
System Requirement
Web Browser: Google Chrome (Other browsers may have
limited functionality.)
TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the professional
installer’s responsibility to follow local country regulations, including operation within legal
frequency channels, output power, indoor cabling requirements, and Dynamic Frequency
Selection (DFS) requirements.

4
Network Topology
A DHCP-enabled network (for the Cloud Key Gen 2 Plus to
obtain an IP address)
UniFi PoE Switch
UniFi Security Gateway
(DHCP Server)
Internet
LAN
WAN
UniFi Cloud Key Gen2 Plus
Sample Network Diagram

5
Hardware Overview
Front Panel LED
LED
Color State Status
White Solid Device is ready to be configured
Flashing Device is booting up
Device is initializing/deinitializing
Heartbeat Firmware update in process
Blue Solid Device is configured and ready
Flashing Main power has been lost and
device is counting down.
If power is restored within 10
seconds, the device will return to
its previous state. If power is not
restored within 10 seconds, the
device will safely shutdown.
Slow
Flashing
Client connected to device via
Bluetooth (BLE)
Off/White/
Blue
Flashing Device is in recovery mode.
The LED will cycle through a
pattern at one-second intervals,
between off, white, and blue.

6
Front Panel
LCD
Screen
HDD
Bay
HDD Bay Location of the 2.5" SATA hard disk drive
LCD Screen Displays device status information and will vary
based on the application currently in use
Last Moon
UniFi SDN Display UniFi Protect Display
LCD Display for UniFi SDN
Icon Description
UniFi SDN Controller name and bandwidth
Status of Cloud Access
Number of managed UniFi Access Points
Number of client devices on the network
LCD Display for UniFi Protect
Icon Description
UniFi Protect Controller name and bandwidth
Status of Cloud Access
Number of active cameras registered in UniFi Protect
Time of last motion detected by UniFi Protect

7
Back Panel
microSD
Slot
Reset
Button
USB Type C
Port
Ethernet
Port
Power
Button
USB Type C
Power Port
Reset The Reset button serves two functions:
• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the
Reset button for more than five seconds, until the status LED
begins flashing white.
Power Button Press to turn the Cloud Key Gen 2 Plus on or off.
USB Type C Power Port Used for power if PoE is not available.
Quick Charge 2.0 or Quick Charge 3.0 compliance is required.
microSD Slot Used for external backup (microSD card not
included).
Ethernet Port Connects to a gigabit switch port on your LAN.
Power can be provided by an 802.3af PoE switch, such as the
UniFi PoE Switch.
USB Type C Port Reserved for future use.

8
Side Panels
Rack-Mount
Notch
Security
Slot
Rack-Mount
Notch
Security Slot Allows the Cloud Key Gen 2 Plus to be used with
a Kensington security lock (not included). When used, it also
prevents removal of the HDD while the device is in use.
Rack-Mount Notch Secures the Cloud Key Gen2 Plus into
the docking bay of the optional Rackmount Accessory, model
CKG2-RM (sold separately). The Rackmount Accessory allows
you to install the Cloud Key Gen2 Plus in a standard 19" rack.
Note: The Rackmount Accessory is completely optional
and not required for the Cloud Key Gen2 Plus to function.

9
Bottom Panel
HDD Latch
13-Pin Connector
13-Pin Connector Connects the Cloud Key Gen2 Plus to the
optional Rackmount Accessory, model CKG2-RM (sold separately).
The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and
allows you to install it in a standard 19" rack.
Note: Out of the box, the 13-Pin Connector is covered
with a black sticker to protect it from dust and dirt. Only
remove the sticker if using the Cloud Key Gen2 Plus with
the optional Rackmount Accessory.
HDD Latch Releases the HDD tray from the drive bay.
WARNING: Do not operate the HDD Latch while the
Cloud Key Gen2 Plus is in use or powered on.

10
Hardware Installation
1. Connect an Ethernet cable (not included) to the
Ethernet Port.
2. Connect the other end of the Ethernet cable to a port on a
network switch, such as a UniFi PoE Switch.
1 3 5 7 9 11 13 15 17 19 21 22
2 4 6 8 10 12 14 16 18 20 22 24
SFP1
SFP2

11
Powering the Cloud Key Gen2 Plus
Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a
USB power source, or 48V PoE adapter (not included).
UniFi Switch
The Cloud Key Gen 2 Plus can be powered by a UniFi PoE
Switch or other 802.3af-compliant switch.
1 3 5 7 9 11 13 15 17 19 21 22
2 4 6 8 10 12 14 16 18 20 22 24
SFP1
SFP2
UniFi Switch Power Connection Diagram
USB Power Source
Connect a USB cable (not included) from the Cloud Key Gen 2
Plus directly to a USB power source: Quick Charge 2.0 or
Quick Charge 3.0 compliance is required.
USB Power Connection Diagram

12
Optional Rackmount Accessory
There is an optional UniFi Rackmount Accessory (sold
separately) that can mount the Cloud Key Gen2 Plus in a
standard 19" rack.
Lock Tab
Docking
Bay
To install the Rackmount Accessory, follow these instructions:
1. Attach the Rackmount Accessory to the rack using four
Mounting Screws. (If the rack has square slots, then use
Cage Nuts with the Mounting Screws.)
2. Connect an Ethernet cable (not included) to the Ethernet
Port on the front of the Rackmount Accessory.
3. Connect the other end of the Ethernet cable to a port on a
compatible PoE switch, such as a UniFiPoE Switch.

13
When connecting the Cloud Key Gen2 Plus to the Rackmount
Accessory, the width of the Docking Bay must be adjusted to
accommodate the dimensions. To adjust the Docking Bay:
1. Press down on the Lock Tab and slide the docking bay
cover open until it locks into place.
2. Remove the pre-installed sticker from the 13-pin connector.
3. Insert the Cloud Key Gen2 Plus into the docking bay once
the following three conditions are met:
a. The 13-pin connector is face up
b. The LCD screen is face forward
c. There is no Ethernet cable connected to the
Ethernet Port on the Cloud Key Gen2 Plus
Warning: To prevent creating a loop or other
unfavorable behavior on the network, only one
Ethernet connection should be used. Do not use the
Ethernet port on the Cloud Key Gen2 Plus and
the Rackmount Accessory simultaneously.

14
Setting Up UniFi SDN via App
Download and install the UniFi SDN app to configure the
Cloud Key Gen2 Plus.
Note: Ensure that Bluetooth is enabled on your mobile
device. You will need to set up the Cloud Key Gen2 Plus
with your mobile device and be within 1.5 m (5’) from
where it is installed.
1. Launch the app and tap the +icon to add a new controller.

15
2. Once detected, the app will automatically connect to the
Cloud Key Gen2 Plus and the LED will begin to flash blue.
If more than one controller is detected, swipe through the
app screens horizontally until you locate the correct
Cloud Key Gen2 Plus. Then tap Set up this controller.
3. Once connected, the corresponding Controller Setup screen
will appear. Enter a name for the UniFi SDN controller
and select the appropriate Country and Time Zone
information. When you are finished, tap Next.

16
4. When the Cloud Controller Access screen appears, select the
services you wish to enable by tapping the toggle switch to
on, for each of the following items: Enable Cloud Access,
Allow Local Login with SSO, and Enable UniFi Protect. When
you are finished, tap Next.
Note: To ensure continuous accessibility to the
Cloud Key Gen2 Plus once setup is complete, turn
the Cloud Access option on. Enable Cloud Access,
along with Allow Local Login with SSO, will only be
available if the Cloud Key Gen2 Plus has access to
the internet during setup.

17
5. When the Adopt Devices screen appears, tap the option
button next to each device you wish to adopt. To skip the
adoption process, tap Finish and proceed to step 8.
6. Once you’ve selected one or more UniFi Access Points
to adopt, an additional step will be added to the setup
process allowing you to create a wireless network. Tap
Next to continue.

18
7. When the Add Wireless Network screen appears, tap the
toggle switch to on and create a wireless network name
and password. When you are finished, tap Finish.
Note: You may also create an optional guest network
by tapping the Enable Guest Access toggle switch to on
and following the on-screen instructions.
8. Leave the app open until the configuration process
is complete.

19
9. Installation is now complete. When the Setup Complete
screen appears, tap Done.
Pre-installed Software
The UniFi SDN Controller and UniFi Protect software
applications come pre-installed on the Cloud Key Gen2 Plus.
Note: You can run the UniFi SDN Controller or UniFi
Protect software individually, or you can run both
applications simultaneously.

20
Setting Up UniFi Protect via App
Download and install the UniFi Protect app to configure the
Cloud Key Gen2 Plus.
Note: When you first launch UniFi Protect, the app will
prompt you to enable Bluetooth and other relevant
features necessary to provide the best user experience
possible. Please allow these features and permissions
to take place for proper app functionality.
1. Launch the UniFi Protect app.