Ubiquiti UniFi User manual

Enterprise WiFi System

UniFi Enterprise WiFi System User Guide
i
Table of Contents
Ubiquiti Networks, Inc.
Table of Contents
Chapter 1:
Product Overview ...................................................1
Package Contents ................................................................1
System Requirements ............................................................1
Network Topology Requirements .................................................1
Front .............................................................................2
Back .............................................................................2
Chapter 2:
Installation ..........................................................3
Hardware Installation.............................................................3
Software Installation..............................................................5
Chapter 3:
Using the UniFi Controller Software ..................................7
Map..............................................................................7
Statistics .........................................................................9
Access Points.....................................................................9
Users............................................................................10
Guests ..........................................................................10
Recent Events ...................................................................11
Alerts ...........................................................................15
Settings .........................................................................15
Admin ..........................................................................17
Appendix A:
Specifications.......................................................18
Appendix B:
Warranty ...........................................................19
General Warranty................................................................19
Appendix C:
Contact Information ................................................20
Ubiquiti Networks Support ......................................................20

1Ubiquiti Networks, Inc.
Chapter 1: Product OverviewUniFi Enterprise WiFi System User Guide
Chapter 1:
Product Overview
Thank you for purchasing the Ubiquiti UniFi Enterprise
WiFi System. The UniFi Enterprise WiFi System includes
the UniFi Controller software that allows you to manage
your wireless network using your Web browser.
The UniFi Enterprise WiFi System also includes the
necessary hardware for mounting the unit on a wall or a
ceiling. The UniFi Enterprise WiFi System supports Passive
PoE which works with the included PoE adapter. If you
want to power the UniFi AP from an 802.3af compliant
switch, Ubiquiti Networks offers the optional Instant
802.3af Adapter to instantly transform any PoE device into
a fully 48V 802.3af compliant product. Product details are
available on our website at http://ubnt.com/8023af
Package Contents
Wall Mount
UniFi Enterprise AP Wall-Mount Bracket Ceiling-Mount Plate
UniFi Controller
CD with User Guide Quick Start Guide 24v PoE Adapter Power Cord
M3X30 Flat Head
Screw (Qty. 3)
M3 Nut with Tooth
Washer (Qty. 3)
M2.9x20 Self Tapping
Screw (Qty. 3)
M3x20 Screw
Anchor (Qty. 3)
System Requirements
• Microsoft Windows XP, Windows Vista, Windows 7, or
Mac OS X
• Java Runtime Environment 1.6 (or above)
• Web Browser: Mozilla Firefox, Google Chrome, or
Microsoft Internet Explorer 8 (or above)
Network Topology Requirements
• A DHCP-enabled network (for AP to obtain an IP as well
as for the wireless clients after the deployment)
• Access point(s) and the management station computer
connected to the same layer-2 network.
Switch
Computer to be used as
Management Station
Enterprise APEnterprise AP
Enterprise AP
Sample Network Diagram

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Chapter 1: Product OverviewUniFi Enterprise WiFi System User Guide
Front
LED Indicates the status of the device. See
the table below for details.
LED Color Status
Flashing Amber Initializing
Steady Amber Factory default, waiting to be integrated
Alternating
Amber/Green
Device is busy, do not touch or unplug it,
this usually indicates a process such as a
firmware upgrade is taking place
Quickly Flashing
Green
This is used to locate an AP.
When you click on Locate in the UniFi
Controller software, the AP will blink. It will
also display the location of the AP on the
map.
Steady Green Indicates the device has been successfully
integrated into a network and is working
properly
Back
Ethernet Port Connects to the 24v PoE
Adapter to provide power to the unit.
Reset Button The reset button serves two functions:
• Restart It will restart the device when you press
and release it quickly.
• Restore Factory Defaults When you press and
hold it for more then 5 seconds, it will restore the
device to the factory default settings.

3Ubiquiti Networks, Inc.
Chapter 2: InstallationUniFi Enterprise WiFi System User Guide
Chapter 2:
Installation
Hardware Installation
The UniFi Enterprise AP is powered by the included PoE
(Power over Ethernet) adapter. To install the AP, perform
the following steps:
1. Connect an Ethernet cable to the Ethernet port on the
UniFi Enterprise AP.
2. Connect the power cord to the power port on the PoE
Adapter. Connect the other end to of the power cord to
a power outlet.
3. Connect the other end of the Ethernet cable to the
Ethernet port labeled POE on the PoE Adapter.
Note: If you plan to mount the AP on your ceiling,
perform the ceiling mount installation steps before
connecting the Ethernet cable to the PoE Adapter.
Below is an overview of the Power over Ethernet
connections.
Power Connection Diagram
Mounting the Access Point
The UniFi Enterprise AP can be wall-mounted or
mounted on a ceiling. Perform the following steps for the
appropriate installation:
Wall-Mount
1. Align the wall-mounting bracket with the Wall Mount
text facing up. There are horizontal and vertical lines on
the bracket to help with orientation.
Wall Mount
Wall Mount text
2. Use a pencil to mark the holes on the wall.
3. Use a 6 mm drill bit to drill the holes in the wall.
4. Insert the 3 screw anchors into the wall.
5. Secure the wall-mount bracket to the wall by inserting
the self tapping screws into the anchors.
Wall Mount

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Chapter 2: InstallationUniFi Enterprise WiFi System User Guide
6. Align the notches on the AP with the notches on the
wall-mount bracket.
Wall Mount
7. Turn the AP clockwise until it locks into place.
Wall Mount
Ceiling-Mount
1. Remove the ceiling tile.
2. Align the ceiling-mount plate to the center of the top
side of the ceiling tile.
3. Use a 3.5 mm drill bit to drill holes for the three flat
head screws.
4. Cut or drill a circle approximately 25 mm in size that
lines up with the larger circle on the ceiling-mount
plate. This will be used for the Ethernet cabling.
5. Secure the wall-mount bracket and ceiling-mount plate
to the ceiling tile using the 3 flathead screws and 3 nuts
with tooth washers.
6. Feed the Ethernet cable through the hole and then
align the Enterprise AP with the notches on the wall-
mount bracket.
Note: The UniFi AP supports Passive PoE which
works with the included PoE adapter. If you want
to power the UniFi AP from an 802.3af compliant
switch, Ubiquiti Networks offers the optional
Instant 802.3af Adapter to instantly transform
any PoE device into a fully 48V 802.3af compliant
product. Product details are available on our
website at http://ubnt.com/8023af
7. Turn the AP clockwise until it locks into place.

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Chapter 2: InstallationUniFi Enterprise WiFi System User Guide
Software Installation
Insert the UniFi Controller software CD into your CD-
ROM drive and follow the instructions for your specific
computer type.
Mac Users
1. Click on the Install icon.
2. Click Continue and follow the on-screen instructions to
install the software.
3. Go to Go > Applications and double-click the UniFi
icon.
Proceed to Configuring the UniFi Controller Software on
page 6.
PC Users
1. Launch UniFi-installer.exe.
2. Click Install.
3. If your computer doesn’t have Java 1.6 or above installed,
you will be prompted to install it. Click Install to
continue.
4. Click Next.
5. Be sure the Start UniFi Controller after installation option
is checked and click Finish.
Note: The UniFi Controller software can also be
launched from Start > All Programs.

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Chapter 2: InstallationUniFi Enterprise WiFi System User Guide
Configuring the UniFi Controller Software
1. The UniFi Controller software startup will begin. When
the option becomes available, click Launch a Browser
to Manage Wireless Network.
2. Select your language and country. Click Next.
3. Select the devices that you want to configure and click
Next.
4. The UniFi Installation Wizard will create a secure
primary wireless network for your devices. Perform the
following steps:
a. Enter the wireless network name (SSID) in the Secure
SSID field.
b. Enter a passphrase to be used for your primary
network.
c. To enable guest access, select Enable Guest Access
and enter a guest network name in the Guest SSID field.
d. Click Next.
5. Enter an admin name and password to use when
accessing the management interface. Confirm your
password in the Confirm field. Click Next.
6. Review your settings. Click Back to make changes or
Finish to save your settings. Once finished you will be
redirected to the management interface via your web
browser.
Congratulations, your wireless network is now configured.
A login screen will appear for the UniFi Controller
management interface. Enter the admin name and
password that you created and click Login.
Proceed to the next chapter for information on using the
UniFi Controller software.

7Ubiquiti Networks, Inc.
Chapter 3: Using the UniFi Controller SoftwareUniFi Enterprise WiFi System User Guide
Chapter 3:
Using the UniFi Controller
Software
The UniFi Controller software that comes with your UniFi
Enterprise WiFi System has a browser-based interface for
easy configuration and management.
To access the interface, perform the following steps:
1. Launch the UniFi Controller application if hasn’t already
been started.
• Mac users: Go > Applications > UniFi
• PC users: Start > All Programs > UniFi
2. The login screen will appear. Enter the admin name and
password in the appropriate fields and click Login.
Map
The UniFi Controller software allows you to upload map
images of your location(s) for a visual representation of
your wireless network. When you initially launch the UniFi
Controller application, a default map is displayed.
To add a custom map, you must first create the image
using an illustration, image editing, or blueprint
application that exports .jpg, .gif, or .png file formats.
Once you’ve created the map, you can upload it to the
UniFi Controller software by performing the following
steps:
1. Click Configure Maps.
Configure Maps button
2. Click Add a Map.
Add a Map
3. Browse for an image to use as a map (valid file
formats are .jpg, .gif, and .png). Give the image a brief
description. Click Continue.

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Chapter 3: Using the UniFi Controller SoftwareUniFi Enterprise WiFi System User Guide
4. Click Close.
5. You can adjust the zoom using the slider on the right.
Drag the Access Point icon(s) from the Unplaced APs
list on the left to the appropriate location(s) on the map.
The access point will appear in the area that you placed it.
Access Point Shows the location of the Access
Point on the map.
Click and hold this icon to drag the Access Point
to another location on the map.
Click on the Access Point icon to reveal
additional options. Click a blank area of the map
to hide the additional options.
Lock Locks the selected Access Point in the
current location on the map.
Details Brings up the Details window. This
allows you to view Access Point settings and
connected users. You can also edit the radio
channel, transmit power, and device alias.
There are 4 tabs to select from in the
Details window. Details, Users, Guests, and
Configuration.
• Details Displays details on the Access Point
including the MAC address, model, version,
IP address, uptime, connected users, and
connected guests. Click Radio to display the
channel used, transmit power, and packet
information.
• Users Displays the hostname of the users
that are connected to the selected Access
Point and the IP address assigned to them.
You can click on the hostname to display
additional details of each user. A window
with Details, Statistics, and Configuration is
displayed. The Details tab displays the MAC
address, hostname, IP address, uptime and
the AP they are connected to. The Statistics
tab displays the channel used, signal strength,
transmit and receive rates, power saving
enabled or disabled, and the number of
packets sent and received. You can also click
History to see a sortable list of events. The
Configuration tab allows you to change the
alias name for the device.
• Guests Displays the MAC address of guests
that are connected to the guest network.
• Configuration Allows you to change the
alias name of the device, the channel setting,
and set the transmit power to Auto, High,
Medium, or Low. You can also remove the AP
if you no longer want to manage it with the
UniFi software.
Remove Remove the Access Point from the
location on the map.