US Robotics 56K SERIAL CONTROLLER FAXMODEM User manual

56K USB Faxmodem
Quick Installation Guide
Guide d'installation rapide
Guía breve de instalación
Manual de Instalação Rápida
#R24.0696.00
rev 0.4 04/07

Contents
English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation ................................................................... 1
Uninstalling the Modem .................................................. 9
Troubleshooting ........................................................... 11
Additional Information ..................................................17
Français . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installation ..................................................................19
Désinstallation du modem............................................. 28
Dépannage .................................................................. 29
Informations complémentaires ...................................... 36
Español . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Instalación .................................................................. 37
Desinstalación del módem ............................................ 46
Solución de problemas ................................................. 47
Información adicional ................................................... 54
Português . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Instalação ................................................................... 55
Desinstalar o modem .................................................... 63
Resolução de problemas ............................................... 65
Informações adicionais ................................................. 72

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English
Installation
Package Contents
!56K Faxmodem USB
!USB Cable
!RJ-11 phone cord
!Installation CD-ROM
!Quick Installation Guide
System Requirements
!Analogue telephone line
!Operating system: Windows Vista™, Windows® XP, Windows®
2000, Windows® Me, or Windows® 98SE*
!CD-ROM drive
!Available USB port
* If you use Windows 98 First Edition, you will not be able to use this modem. To deter-
mine your operating system version, right-click My Computer and select Properties. If
your version is Windows 98, version 4.10.1998, you are using Windows 98 First Edition.

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Physical Features
LED Name State Condition
PWR
Power On Receiving power and driver is properly
installed
CD
Carrier
Detect
On Receiving a valid data signal from a remote
modem; data transmission is possible
OR
CD override is ON (&C0).
RD
Receive
Data
Blinking Sending result codes or passing received
data bits from remote
SD
Send Data Blinking Computer sending a data bit to modem
PHONEUSB TELCO
USB port telephone
handset jack
telephone
line jack
LEDs

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Installation Instructions
Step One: Prepare for installation
1. Uninstall all other modems that are installed on your computer. For
instructions, refer to the documentation for your previous modem.
2. Unplug all telephone and power cords connected to your previous
modems.
Step Two: Install the hardware
1. Use the provided USB cable to connect the modem to a USB port on
your computer.
Note:The PWR LED does not light until the drivers are
installed in “Step Three: Install the drivers”.

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2. Use the provided telephone cord to connect the jack labelled
“TELCO” to an analogue telephone wall jack.
When you are not using the modem, you can use a telephone by plug-
ging the telephone’s cord into the jack labelled “PHONE”.
Step Three: Install the drivers
Windows Vista
You must be in logged in as an administrator in order to install this
modem.
1. When the Found New Hardware Wizard appears, select Locate and
install driver software (recommended).
2. If prompted for permission, click Continue.
Caution: Use an analogue phone line only. The modem will be
damaged if you connect it to a digital phone line.
Most office phones are wired through digital lines. If
you do not know whether you phone line is analogue
or digital, consult your telephone service provider or
building facilities department.

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3. If prompted, select Don’t search online.
4. When prompted, insert the USRobotics Installation CD-ROM into
your CD-ROM drive.
Windows searches for the modem driver automatically.
OR
If prompted, click Next to instruct Windows to search for the driver.
5. If prompted by Windows Security, click Install.*
Windows installs the modem driver.
6. When installation is complete, click Close.
Congratulations. You have successfully completed the installation
procedure. Please register your 56K Faxmodem USB at
www.usr.com/
productreg/ .
Windows XP
You must be in logged in as an administrator in order to install this
modem.
1. When the Found New Hardware Wizard appears, select No, not this
time and click Next.
2. Select Install the software automatically (Recommended), but do
not click Next.
If you accidentally clicked Next, click Back.
3. Insert the USRobotics Installation CD-ROM into your CD-ROM
drive.
Windows searches for the modem driver automatically.
OR
If prompted, click Next to instruct Windows to search for the driver.
4. If Windows displays a message regarding logo testing, click Continue
Anyway.*
5. Click Finish to complete the installation.
* USRobotics has thoroughly tested this driver in conjunction with the supported hardware
and has verified compatibility with Windows Vista, XP, Me, and 2000.

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Congratulations. You have successfully completed the installation
procedure. Please register your 56K Faxmodem USB at
www.usr.com/
productreg/ .
Windows 2000
You must be in logged in as an administrator in order to install this
modem.
1. When the Found New Hardware Wizard appears, click Next.
2. Insert the USRobotics Installation CD-ROM into your CD-ROM
drive.
3. Select Search for a suitable driver for my device (recommended)
and click Next.
4. Select Specify a location and click Next.
5. Type D:\2000_XP and click OK, where Dis the drive letter assigned
to your CD-ROM drive.
6. When Windows locates the driver for the modem, click Next.
7. If a Digital Signature Not Found window appears, click Yes.*
8. Click Finish to complete the installation.
Congratulations. You have successfully completed the installation
procedure. Please register your 56K Faxmodem USB at
www.usr.com/
productreg/ .
Windows Me
Installing the driver in Windows Me consists of two similar processes.
The first installs a modem enumerator; the second, the modem driver.
1. Install the modem enumerator as follows:
A. When the Add New Hardware Wizard appears, select Specify the
location of the driver (Advanced) and click Next.
* USRobotics has thoroughly tested this driver in conjunction with the supported hardware
and has verified compatibility with Windows Vista, XP, Me, and 2000.

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B. Insert the USRobotics Installation CD-ROM into your CD-ROM
drive.
C. Click Specify a location, then type D:\WinME and click Next,
where Dis the drive letter assigned to your CD-ROM drive.
D. When Windows locates the driver for the U.S. Robotics USB
Modem Enumerator, click Next.
E. When prompted, click Finish.
Windows installs the enumerator and re-starts the Add New
Hardware Wizard.
2. Install the modem driver as follows:
A. Select Specify the location of the driver (Advanced) and click
Next.
B. Ensure that Specify a location contains D:\WinME and click
Next, where Dis the drive letter assigned to your CD-ROM drive.
C. When Windows locates the driver for U.S. Robotics 56K
Faxmodem USB, click Next.
D. If a Digital Signature Not Found window appears, click Yes.*
E. Click Finish to complete the installation.
Congratulations. You have successfully completed the installation
procedure. Please register your 56K Faxmodem USB at
www.usr.com/
productreg/ .
Windows 98SE
Installing the driver in Windows 98SE consists of two similar processes.
The first installs a modem enumerator; the second, the modem driver.
1. Install the modem enumerator as follows:
A. When the Add New Hardware Wizard appears, insert the
USRobotics Installation CD-ROM into your CD-ROM drive.
B. In the Add New Hardware Wizard, click Next.
C. Select Search for the best driver for your device (Recom-
mended) and click Next.
D. Click Specify a location.

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E. Type D:\ and click Next,where Dis the drive letter assigned to
your CD-ROM drive.
F. When Windows locates the driver for the U.S. Robotics USB
Modem Enumerator, click Next.
G. When prompted, click Finish.
Windows installs the enumerator and re-starts the Add New Hard-
ware Wizard.
2. Install the modem driver as follows:
A. If the USRobotics Installation CD-ROM opens a window, you
may close it.
B. In the Add New Hardware Wizard, click Next.
C. Select Search for the best driver for your device (Recom-
mended) and click Next.
D. Click Specify a location.
E. Type D:\ and click Next,where Dis the drive letter assigned to
your CD-ROM drive.
F. When Windows locates the driver for the U.S. Robotics 56K
Faxmodem USB, click Next.
G. Click Finish to complete the installation.
Congratulations. You have successfully completed the installation
procedure. Please register your 56K Faxmodem USB at
www.usr.com/
productreg/ .
Additional software (optional)
For your convenience, the USRobotics Installation CD-ROM provides
additional software that complements your modem, including the follow-
ing:
!Instant Update automatically notifies you of any available updates
for your modem.
!Internet Call Notification enables the V.92 feature “Modem On
Hold” which suspends your Internet connection when the modem
detects an inbound telephone call.*

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!PhoneTools software lets you send and receive faxes.
To install any of these programs:
1. Eject the USRobotics Installation CD-ROM and re-insert it into the
CD-ROM drive.
If the USRobotics Installation CD-ROM does not start automatically:
A. Click Windows Start > Run.
B. In the Run dialogue box, type D:\setup.exe where Dis the
drive letter assigned to your CD-ROM drive.
2. If prompted, select your language and accept the End User License
Agreement.
3. Select Software.
4. Select the software that you want to install.
5. Click Install and follow the on-screen instructions to install the soft-
ware.
To see the additional software tools for your modem, select Software on
the USRobotics Installation CD-ROM.
Uninstalling the Modem
To remove the 56K Faxmodem USB from your computer:
Windows Vista
1. Click Windows Start > Control Panel.
2. Click Programs > Programs and Features.
3. Select U.S. Robotics 56K Faxmodem USB and click Uninstall.
4. If prompted for permission, click Continue.
5. When Windows completes the uninstallation, disconnect the modem
from the phone line and your computer.
* You must subscribe to Call Waiting service with your telephone service provider in order
to use the “Modem On Hold” feature.

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Windows XP
1. Click Windows Start > Control Panel.
2. Double-click Add or Remove Programs.
3. Select U.S. Robotics 56K Faxmodem USB and click Change/
Remove.
4. Disconnect the modem from the phone line and your computer.
Windows 2000
1. Click Windows Start > Settings > Control Panel.
2. Double-click Add/Remove Programs.
3. Click U.S. Robotics 56K Faxmodem USB and click Change/
Remove.
4. Disconnect the modem from the phone line and your computer.
Windows Me
1. Click Windows Start > Settings > Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, select U.S. Robotics USB Modem
Enumerator and click Add/Remove.
4. Disconnect the modem from the phone line and your computer.
Windows 98 SE
1. Click Windows Start > Settings > Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, select U.S. Robotics 56K Faxmodem
USB and click Add/Remove.
4. Disconnect the modem from the phone line and your computer.

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Troubleshooting
General
If you have any trouble with the modem, first perform the following
steps:
1. Verify that all cables are properly connected to the modem and the
back of your computer.
2. Verify that the modem is connected to a USB port on your computer.
3. Shut down and restart your computer.
If you still have trouble with the modem, follow these steps to verify
whether it was installed correctly:
Windows Vista:
1. Click Windows Start > Control Panel.
2. Click Hardware and Sound.
3. Click Phone and Modem Options.
The Modems tab, should have a description of the modem. If it
does not, the installation was not successful; perform the installa-
tion procedure again.
4. On the Modems tab, select the description of the modem and
click Properties.
5. On the Diagnostics tab, click the Query Modem button.
If a series of commands and responses is displayed, the installa-
tion was successful.
If no commands and responses are displayed, the installation was
not successful; perform the installation procedure again.
Windows XP or 2000:
1. Click Windows Start > Settings (if applicable), > Control Panel.
2. Double-click the Phone and Modem Options icon.

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The Modems tab should have a description of the modem. If it
does not, the installation was not successful; perform the installa-
tion procedure again.
3. On the Modems tab, ensure that the correct modem is high-
lighted and click the Properties button.
4. On the Diagnostics tab, click the Query Modem button.
If a series of commands and responses is displayed, the installa-
tion was successful.
If no commands and responses are displayed, the installation was
not successful; perform the installation procedure again.
Windows Me or 98:
1. Click Windows Start > Settings > Control Panel.
2. Double-click the Modems icon.
The Modems Properties screen should have a description of the
modem. If it does not, the installation was not successful; perform
the installation procedure again.
3. On the Diagnostics tab, ensure that the correct modem port is
highlighted, then click More Info.
If a series of commands and responses is displayed, the installa-
tion was successful.
If no commands and responses are displayed, the installation was
not successful; perform the installation procedure again.
If you still have trouble using the modem, follow the procedure below
that best describes your symptom.
My PWR LED is not lit.
Solution 1:
The PWR LED does not light until the drivers are installed. Make sure
that the drivers are installed correctly by following the general trouble-
shooting procedure above.

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Solution 2:
When you insert or remove a USB cable from your computer, the com-
puter should indicate activity such as hard disk activity or an hourglass
cursor. If the computer does not show any sign of activity, your system
may not be properly communicating with the USB ports. Try these tech-
niques to determine whether the ports are communicating properly:
1. Try using a different USB port on the computer. If you are using a
USB hub, try using a USB port on the computer instead.
2. If the modem has worked previously and you removed the USB cable
from the computer and then reconnected it, try another USB port.
The modem may have been installed originally on the other USB port.
3. Your USB port may not be enabled. To ensure that USB is enabled
on your system:
A. Go to the device manager:
Windows Vista:
1) Click Windows Start > Control Panel > System and Main-
tenance > System.
2) Under Tasks, click Device Manager.
Windows XP:
1) Click Windows Start > Control Panel.
2) Double-click System.
3) On the Hardware tab, select Device Manager.
Windows 2000:
1) On the desktop, right-click My Computer and select Proper-
ties.
2) On the Hardware tab, click Device Manager.
Windows Me or 98:
1) On the desktop, right-click My Computer and select Proper-
ties.
2) Select the Device Manager tab.
B. Look for an entry for USB controllers.

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If the device manager does not have an entry for USB controllers,
you must enable USB in the computer’s BIOS. For instructions,
check with your computer manufacturer's technical support. Once
your USB port has been enabled in your system's BIOS, Windows
will automatically detect and install USB support when you restart
your computer.
My communication software does not recognize the
modem.
Solution 1:
Your communication software may not function properly if any of the
following are true:
!More than one version of the software is installed on your computer.
!You are using an old version of the software.
!More than one communication software package is installed on your
computer.
USRobotics highly recommends using the communication software pro-
vided with the modem on the USRobotics Installation CD-ROM.
Solution 2:
Your communication software may be selecting the wrong modem type.
For instructions on adjusting the modem settings in your software, refer
to your communication software’s documentation.
Solution 3:
Make sure that your Windows Dial-Up Networking connection is using
the correct modem.
Windows Vista:
1. Click Windows Start > Control Panel > Network and Internet
> Network and Sharing Center > Manage network connec-
tions.
2. Right-click the description of the dial-up networking connection,
and select Properties.

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3. Make sure that your new modem is selected.
Windows XP:
1. Click Windows Start > Control Panel, and double-click Net-
work Connections.
2. Double-click the description of the dial-up networking connec-
tion, and select Properties.
3. Make sure that your new modem is selected.
Windows Me or 98:
1. Double-click My Computer.
2. Double-click Dial-Up Networking.
3. Right-click the connection you are trying to use, and select Prop-
erties.
4. Make sure that your new modem is selected.
Windows 2000:
1. Click Windows Start > Settings > Network and Dial-up Con-
nections.
2. Double-click the description of the dial-up networking connec-
tion, and select Properties.
3. Make sure that your new modem is selected.
My modem doesn’t dial out or doesn’t answer incoming
calls.
Solution 1:
You may have the telephone cord plugged into the wrong jack on the
modem. Make sure that the telephone cord is plugged into the jack
labelled “TELCO” and into the wall telephone jack.
Solution 2:
You may have a bad telephone cord. Try another telephone cord.

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Solution 3:
You may have plugged the modem’s phone cord into a digital line. Con-
tact the department responsible for your phone system if you are unsure
whether your phone line is analogue or digital.
Solution 4:
If your phone system requires an access code to access an outside line, be
sure to include the code in the number that you are dialling.
Solution 5:
If your voice mail alters your dial tone when messages are waiting, restore
the normal dial tone by retrieving your messages before using the modem
to dial out.
My modem sounds as if it is connecting to another
modem, but the connection fails.
You may have a poor connection. Try placing the call again.
My modem drops the ISP connection when I accept
incoming calls.
Solution:
If you are connecting to a server that does not support V.92, you will
receive a message informing you of an incoming call. You will then have
the option to accept the call or to ignore it. If you choose to accept the
call, your data connection will be terminated.
My modem or computer is performing erratically.
Solution:
Some USB host controllers have power output issues which may cause
erratic performance for any USB device or the computer itself when any
USB device is in use. Try using a powered USB hub or check with the
manufacturer of your USB host controller for a possible driver update.