US Steam SteamHERO User manual

US STEAM®
2440 Chamber Street, Ste A
Venus, TX 76083
www.ussteam.net
[phone]
SteamHERO

!
Steam Fill Tank
Extraction /Detergent
Fill Tank
Steam Pressure
Control Knob
Va c u u m
Extraction
Steam Trigger
Trigger Lock
Power ON/OFF
ON/OFF VACUUM EXTRACTION
Hose
Connection
2
Quick Start

3
Assembly _______________________________________________________________
4
Quick Start _____________________________________________________________
6
Steam _______________________________________________________________ 6
Extraction _____________________________________________________________ 7
Va c u u m _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
7
Extraction _______________________________________________________________
8
Accessories _____________________________________________________________
9
Indicators / Warnings ______________________________________________________
10
Troubleshooting _________
_______________________________________________
11
Error Codes
______________________________________________________________
11
Maintenance ____________________________________________________________
12
De
-scaling ______________________________________________________________
13
Specifications ____________________________________________________________
14
Notices ________________________________________________________________
15
Warranty
& Repair _______________________________________________________
16
Table of Contents
ØD0 NOT leave the steam cleaner unattended while plugged in
ØTurn off all controls and unplug the electrical cord when not in use
ØDO NOT use with a damaged cord or plug
ØIf the steam cleaner is not working as it should, has been dropped, damaged, left outdoors or dropped
into water, call for service before using
ØNEVER attempt to disassemble this steamer
ØDO NOT handle the electrical plug with wet hands
ØDO NOT use near children
ØDO NOT pull or carry by power cord
ØKeep cord away from heated surfaces
ØALWAYS set safety switch on hose handle into the locked position when not in use
ØNot setting safety switch to locked position could result in an injury
ØKeep body, hands, and feet away from accessories or nozzle when steam is in active use
ØALWAYS test a small area before cleaning a large area on any type of surface to make sure no damage
will occur
ØThe steam cleaner should be the only appliance plugged into an outlet
ØUse only a 12 gauge / 15 AMP rated or higher rated extension cord with max length of 25ft
ØAny alteration of electrical cord supply on this steam cleaner will void all warranties

10 mm
(Included)
(4 each) (2 each) (2 each) 4mm
(Included)
1) Remove Handle Assembly
from shipping box
3) Remove 4screws from
back of the SteamHero
2) Un-latch collection tank
from motor and remove
tank and motor
4) Attach handle and re-insert 4
screws (hand tighten only)
into back of the SteamHERO
5) Re-attach collection tank
4
Assembly

6) Attach hanging brackets
9) Remove allen head bolts
from handle
10) Insert reservoir bar holder
and replace allen head bolts
12) Attach tank hoses to
side of SteamHERO
7) Using 10mm wrench attach
hex head bolt to bracket
8) Tighten until snug
11) Tighten using allen wrench
Line up colored hoses with
color indicated hole on the
reservoir tanks 5
Assembly

1) Add Water
ØRemove grey cap and add tap
water to both tanks
ØEach tank holds one gallon
2) Plug into Electrical Outlet
ØThe SteamHERO should be the
only appliance plugged into the
electrical outlet
Extension Cord
ØUse only a 12-gauge / 15AMP
rated or higher rated extension
cord
ØMax length: 25ft
3) Push the ON/OFF Button
It will take 10 minutes for the
SteamHERO to heat up and reach
working temperature
4) Connect the Hose
ØSecure the SteamHero by
pushing down the front brake
locks; locking the wheels will
make it easier to push the hose
into the steamer
6) Insert the hose into the
connection port
ØPush until you hear a “click”
7) Steam Control
ØUnlock by pressing RED button
on hose handle
ØSqueeze trigger
4) Adjust Steam Pressure
ØTurn the knob on front of
SteamHero to increase or
decrease steam pressure
Start-Up
6
Quick Start

Vacuum
ON/OFF
Activate the VACUUM:
ØPushing the button on the
console OR
ØPushing the button on the
hose handle
ØIncrease / Decrease suction
by holding the button
on the hose handle.
The indicator light will change
colors depending on the level of
suction.
Green = Low Suction
Orange = Medium Suction
Red = High Suction
Hot Water Injection / Extraction
The Extraction function will
inject water into the steam.
This function is valuable when
using the steam mop or hard to
clean areas. The SteamHero
becomes an extractor when
combining this function with the
vacuum.
Activate by pushing and
holding the button on
the hose handle, until the
light turns on.
Increase / Decrease water
injection by pushing and holding
the button on the console.
Settings: High / Med / Low
Warning:
To use the vacuum to
soak up water, the
polyester filter must
be removed first.
7
Quick Start

NO ATTACHMENT Carpet / Curtains / Furniture
Mattresses / Soft Surfaces
Windows / Mirrors / Walls
All hard surfaces
Use the nylon brush to agitate
the surface area before extracting
Squeegee / Brush Insert
Squeegee Insert
Nylon Brush Insert
Carpet / Curtains / Furniture
Mattresses / Soft Surfaces
NO ATTACHMENT
Squeegee / Brush Insert
Windows / Mirrors / Walls
All hard surfaces
Small Extraction Nozzle
Large Extraction Nozzle
Squeegee Insert 8
___________________________________________________________
Extraction
Your steam vacuum uses a separa te reservoir tank to inject wate r into the s team a s
it’s released from the extraction nozzle. Use the extraction function in combination
with the vacuum for deeper cleaning of soft and hard surfaces.
ØUse the extraction nozzle for cleaning furniture, curtains, mattress, windows,
walls, and floors.
ØAfter cleaning, use the vacuum to remove excess water for faster drying.

Hose
(Part # SV7778)
Extension Wands –Set of 2
(Part # SV1594)
Floor Brush (# SV5672)
Floor Brush Adaptor (SV#1835)
Squeegee Insert (SV#1530)
Small Extraction Nozzle
(Part # SV7314)
Large Extraction Nozzle
(Part # SV8011)
9
Accessories (to order visit www.ussteam.net)
Long Jet Nozzle
(Part # SV5439)
Short Jet Nozzle
(Part # SV7302)
Vacuum Attachment
(Part # SV5645)
Brushes
1” Round Nylon
1” Round Brass
3” Round Nylon
3” Triangle Nylon
3” Round Brass
Squeegee / Brush Insert
(SV#8012)
Squeegee Insert
(SV#8015)
Squeegee Insert / (SV#7329)
Nylon Brush Insert (SV#7664)
Squeegee / Brush Insert (SV7326)

Low Water Indicator
The SteamHero will let you know when it is low on water. It will stop
producing steam you will hear a beep, and the Low Water Symbol will
flash indicating one or both of the reservoir tanks are empty.
ØRefill both the steam and extraction tanks with tap water
ØEmpty and drain vacuum collection tank
Extraction / Hot Water Injection is activated
Boiler Symbol
ØWill flash during warm-up and during use
ØWill stop flashing when the SteamHero is ready for use
De-scale Warning (see instructions page 11)
Steam Symbol
Increase (+) or decrease (-) steam pressure
by turning the black steam control knob on the
front of the SteamHERO
10
Indicator & Warnings

PROBLEM SOLUTION
The SteamHERO powers ON after
plugging into the electrical outlet
and then turns OFF
This is normal:
ØPush the ON/OFF Button on the console to power ON the SteamHERO
Does not turn on when the power
button is pushed
The SteamHero should be the ONLY appliance plugged into the electrical
outlet:
ØCheck the fuse box for tripped circuit breaker
ØExtension cord must meet the following requirements:
Ø12-gauge 15AMP rated or higher
Ø25 ft. max length
Alarm is activated
during warm-up
Refill the steam reservoir tank.
ØIf tank is full, remove black hose on the side of the reservoir tank. Water
should be dripping from the hose. Replace hose and push ON/OFF button
on the console to restart the pump
ØIf tank is full, then remove fill cap and see if the pick-up hose is
submerged
ØPush the ON/OFF button on the console to restart the pump
Alarm sounds
during use
The SteamHero is out of water:
ØRefill both the steam and extraction reservoir tanks
ØPush the ON/OFF button to reset
No vacuum suction
The collection tank is dirty or full.
ØCheck hose for foreign objects
ØCheck and replace filter
No steam when squeezing trigger:
Check the hose connection
ØIs the “lock” activated on the hose handle?
ØAdjust Steam Pressure Knob on front of SteamHERO
No water is released during
extraction
Check the spray nozzle for mineral build up
ØDescale as needed to remove (see manual for instructions)
Error Codes:
Will show on console screen
01 –Refill Steam tank
02 –Refill Extraction tank
03 –Boiler did not refill
05 -Descale boiler
08 -Replace anti-scaling filter
10 –Service required
11
Troubleshooting

Your Steam Hero will re qu i re m inim al m aintena nc e ,
IF you use it regularly or
IF you clean and drain water from the boiler when not in use.
After Each Use
ØClean all accessories with hot soapy water
ØClean hose
ØEmpty vacuum bucket
ØCheck and clean vacuum filter
ØRefill Steam and Extraction Reservoir tanks
Every 4-6 Months
ØDescale the boiler (instructions on page 11)
ØCheck and replace vacuum filter as needed
Once per Year
ØCheck O-rings on hose and extension wands for wear or damage
ØReplace O-rings if needed (you received an O-ring kit with your purchase)
12
Maintenance

Hard water will cause lime mineral deposits to
build up in the boiler. This can damage the boiler if
not removed by descaling. We recommend
descaling the SteamHERO every 6 months or
earlier if the warning indicator light starts flashing
and the display shows the word: CLEAN
1) Identify drain cap on bottom of SteamHERO.
2) Turn the cap counter-clockwise.
3) Place container under the drain cap to catch the water.
4) Remove cap and drain boiler completely.
5) Replace drain cap and hand tighten.
6) Completely empty the steam reservoir tank.
7) Mix ¼gallon vinegar + ¼gallon water and pour into
steam reservoir tank.
8) Turn SteamHERO “ON” for 1 minute to fill the
boiler with de-scaling mixture.
9) Add enough descaling mixture into the boiler to
cover the bottom surface.
If the descaling mixture
draining from boiler is
extremely dirty, repeat
steps and descale a 2
nd
time.
10)
Turn “OFF” the SteamHERO and let mixture sit in
boiler for 30 minutes.
11) After 30 minutes, remove drain cap and completely
empty mixture from boiler.
12) Replace drain cap and hand tighten.
13) Empty descaling mixture from reservoir tank and fill
with tap water.
WA R N I NG : T h e S t e a m H E R O M U S T b e c o o l a n d a t r o o m t e m p e r a t u r e b e f o r e d e s c a l in g .
ON/OFF
13
De-scaling

POWER SUPPLY
120 V. 60Hz
READY TIME
10 MINUTES
BOILER REFILL SYSTEM
AUTOMATIC REFILL
STEAM FLOW ADJUSTMENT
TURN DIAL CONTROLER
PRESSURE
10 BAR / 145 PSI
MAX TEMPERATURE
356
°F
BOILER VOLUME
1/2 GALLON
BOILER MATERIAL
AISI 304
WATER TANK CAPACITY
1 GALLON
–EXTERNAL TANK
DETERGENT/ TANK CAPACITY
1 GALLON
–EXTERNAL TANK
VACUUM RECOVERY CAPACITY
2.2 GALLON WET/DRY WITH WASHABLE
FILTER
VACUUM POWER ADJUSTMENT
YES, 3 LEVELS
BOILER POWER
1700 W
VACUUM POWER
1200 W
AIR FLOW
95 m3/h
-56 CFM
MAX DEPRESSION
2.100 mm H2O
-82.6 in H2O
DIMENSIONS L x W x H
29.3
“ x18.4“ x36.6“
HOSE LENGTH
10 FT
NET WEIGHT
61.7 lbs
14
Specifications

15
Read all instructions before using this steam cleaner.
WARNING: STEAM GENERATED BY THE STEAM CLEANER IS EXTREMELY HOT AND
WILL CAUSE INJURY IF IT COMES IN CONTACT WITH THE SKIN OR EYES. USE AS
DIRECTED BY THE MANUAL AND ONLY AIM THE STEAM HANDLE AT THE CLEANING
AREA.
ØDO NOT leave the steam cleaner plugged in while unattended
ØTurn off all controls and unplug the electrical cord when not in use
ØDO NOT use with a damaged cord or plug
ØNEVER attempt to disassemble this product in a way not instructed in this manual
ØDO NOT handle the electrical plug with wet hands
ØDO NOT use near children
ØDO NOT pull or carry by cord
ØKeep body, hands, and feet away from nozzle or brush steam / Steam can cause burns
ØALWAYS set safety switch on hose handle into the locked position when not in use
ØNot setting safety switch to locked position could result in an injury
ØALWAYS test a small area before cleaning a large area on any type of surface to make sure no damage will
occur
ØDO NOT expose machine to freezing temperatures while not in use
ØDO NOT store gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance
ELECTRICAL CONNECTIONS
The steam cleaner uses 110 Volts and will pull 13.1 Amps. It should be the only appliance plugged into an
outlet.
ØUse only a 12 gauge / 15AMP rated or higher extension cord
ØAny alteration of electrical cord supply on this steam cleaner will void all warranties
ØMake sure all switches on front of unit are in the off position before plugging unit into electrical outlet
ØFor circuit breaker protection, plug the unit into an outlet isolated from other equipment or turn the other
equipment off while using the steam cleaner
ØThe combined electrical amperage of other equipment and the steam cleaner together may cause a circuit
breaker to trip.
ØAlways press the power button to OFF before you unplug the unit
ØRemoving the ground prongs from the power cord will void any and all warranties and can cause risk of
shock or injury
In order to reduce the risk of fire, electric shock, personal injury or damage to property, follow these
instructions carefully. When using electrical appliances, basic safety precautions should be followed.
KEEP FOR YOUR RECORDS. THIS MANUAL MUST BE RETAINED FOR FUTURE
REFERENCE. PLEASE READ, UNDERSTAND AND FOLLOW THE INSTRUCTIONS AND
WARNINGS CONTAINED IN THIS MANUAL BEFORE USING THIS VAPOR STEAM CLEANER.
Notices

16
SERVICE AND SUPPORT
Many issues can be resolved by calling our service center at [phone] / Monday-Thursday 9-5 p.m.
CST, and Friday 8-12 p.m.
WARRANTY
Your steamer comes with a warranty which becomes effective on the date of purchase from US STEAM and is
granted to the initial customer and is nontransferable. Any claims under this warranty must be made before the
end of the applicable warranty period.
Your steamer is warrantied for a period of 1-year from original date of purchase for defective material, parts,
and workmanship. The warranty EXCLUDES accessories, attachments and normal wear parts, when used in
accordance with operating instructions under normal and reasonable use.
During the term of the warranty, all labor and parts to place your product in proper operating condition will be
a covered service. You have an EXTENDED warranty covering 2 additional years for defective boiler or
heating element. Extended warranty does not include labor cost and return shipping. US STEAM’s
responsibility is limited to repair, replacement, credit or refund, any of which may be selected by US STEAM
at its sole discretion.
The limited warranty covers only defects arising from normal use and does not include malfunctions or
failures arising from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and
instructions, depletion of consumables, acts of nature, or damage caused by repairs where such repairs were
made without US STEAM’s express approval.
Warranty is Void:
ØDamage due to misuse, abuse, negligence, and normal wear related to the product usage
ØAny repair or attempted repairs outside of the US STEAM Service Center will void all warranties
ØLack of proper maintenance or use not in accordance with the provided instructions and/or owner’s manual
ØDisassembly or attempted disassembly of your steamer
ØIf the steamer is designated for residential but utilized in a commercial application
ØUsing an improper electrical source such as using an extension cord that is not at least 12 gauge / 15AMP
rated or higher extension cord
ØAdding chemicals or cleaning solution to the boiler or reservoir tank
ØParts subject to wear and tear not determined defective or items such as O-rings, brushes, hoses, accessories
GOVERNING LAW, JURISDICTION AND COSTS
All disputes arising out of or related to the warranty shall be governed by the laws of the State of Texas. In the
event the customer and US STEAM® LLC are unable to resolve any customer dispute, and any collection
action, suit, or other judicial proceeding is commenced, the prevailing party in any such action, suit, or
proceeding shall be entitled to recover any cost and attorney fees incurred.
All repairs must have an RMA.
RMA’s can be requested from the website: https://ussteam.net/repair
Steps for Repair:
1. Request RMA.
2. RMA number will be emailed along with a shipping label.
3. Box up your steamer and include Repair Form.
4. Go to FedEx for drop off.
5. DO NOT SEND IN A REPAIR WITHOUT AN RMA.
Warranty & Repair

Restaurant
Hospital
Floors, Kitchen, Grills & Bathrooms
Chemical free cleaning in all food prep and storage areas.
Patient Beds, Wheelchairs & Curtains
Steam is a proven killer of virus and infection causing germs
Delis, Freezers & Butcher
Chemical free cleaning in areas of food storage and preparation.
Desk, Tables & Partitions
Cleaning with steam guarantees a clean, germ-free work environment increasing
productivity, employee retention and reducing sick days.
High Touch Areas, Bathrooms, Locker Rooms & Gym Mats
Steam kills on contact, no dwell time.
Equipment, Lockers & Saunas
Kill viruses and germs found on workout equipment and gym floors.
Toys, Playgrounds & Beds
Steam clean high touch areas where kids pass germs. Extreme cleaning with
steam can reduce sick days for kids and employees.
Seats & Floors
Combine steam and extraction into one system for more efficient detailing.
A Better Way to Clean
Grocery
Office
School
Gym
Day Care
Automotive
US STEAM®
2440 Chamber Street, Ste A
Venu s, T X 76083
www.ussteam.net
[phone]