Vertical Edge 5000 User manual

Configuration
Installation/
Guide
Release 1.0
September 2010

Release 1.0
September 2010

Vertical Communications, Inc. reserves the right to revise this publication and to make
changes in content without notice.
© 2010 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Communica-
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Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249.
Release 1.0
September 2010

REVISION HISTORY
Release Date Documentation Changes Page No.
1.0 09-10 Initial Release --
Release 1.0
September 2010

Edge 5000 Installation / Configuration Guide
Contents
Chapter 1 Introducing the IP5000
Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
About the Edge 5000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Flexible Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
LCD (Liquid Crystal Display) and Menus - - - - - - - - - - - - - - - - 1-5
Chapter 2 Installing the IP Phone
Connecting the IP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1
Attaching the Foot Stand - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Connecting a DSS Expansion Module - - - - - - - - - - - - - - - - - - 2-4
Bluetooth Module Installation - - - - - - - - - - - - - - - - - - - - - - - - - 2-5
Wall Mounting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Provisioning the Edge 5000 - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7
Chapter 3 Using the LCD Configuration Menu
Navigating the LCD Configuration Menu - - - - - - - - - - - - - - - - - 3-3
Entering Values with the Dial Pad and Softkeys - - - - - - - - - - - 3-3
Lock/Unlock Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Network Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
Network Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
IP Address - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-7
Subnet Mask - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8
Default Gateway - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8
Secondary DNS Address - - - - - - - - - - - - - - - - - - - - - - - - - 3-9
MAC Address - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10
VLAN Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10
CDP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
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Contents TOC-2
Edge 5000 Installation / Configuration Guide
SIP Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14
SIP Configuration, Line Parameters - - - - - - - - - - - - - - - - - 3-14
SIP Configuration, General Parameters - - - - - - - - - - - - - - 3-21
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27
LCD Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27
Ring Setting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-28
Ringer Off - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-30
Headset Auto Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-30
Flexible Button Setting - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31
Time Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-32
S/W Update - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-35
Lock Outgoing Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Speed Number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Key Tone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43
IP5000 Bluetooth Support - - - - - - - - - - - - - - - - - - - - - - - - 3-43
Language - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
Call Preferences - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-47
Call Waiting Tone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-47
Call Hold Ringback - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48
Message Waiting Tone - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48
Auto Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49
Caller ID Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49
Anonymous Call Block - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50
Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50
Internal Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50
Remote Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Default - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Reboot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55
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Contents TOC-3
Edge 5000 Installation / Configuration Guide
Chapter 4 Using Web Manager for Configuration
Login & Site Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
VoIP Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
LAN Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-7
Call Preferences - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Dial Plan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Routing Table - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Digit Map Table - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-14
Phone Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-17
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-18
Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-21
Flexible Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-24
Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-25
Network Time Configuration - - - - - - - - - - - - - - - - - - - - - - - - 4-27
Upgrade Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-29
QoS Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-32
Load Default - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-34
Reboot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-35
Chapter 5 Troubleshooting
Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1
Troubleshooting Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Appendix A Default Settings
Factory Default Configuration - - - - - - - - - - - - - - - - - - - - - - A-1
Appendix B IP5000 Specifications
Appendix C Download LCD Messages
Software Download Messages - - - - - - - - - - - - - - - - - - - - - C-1
Configuration Download Messages - - - - - - - - - - - - - - - - - - C-2
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Contents TOC-4
Edge 5000 Installation / Configuration Guide
Appendix D Using the Configuration File
Configuration Parameters - - - - - - - - - - - - - - - - - - - - - - - - - - - D-1
Sample - Blank Configuration File - - - - - - - - - - - - - - - - - - - - D-22
Time Zones Chart - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - D-29
Appendix E Dial Pad Mode
Appendix F Auto Provisioning Routine
General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-1
DHCP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-1
TFTP Downloads - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-2
HTTP/HTTPS Downloads - - - - - - - - - - - - - - - - - - - - - - - - F-3
SIP Server Check-in Request - - - - - - - - - - - - - - - - - - - - - F-4
Appendix G User Defined and Fixed Ring Tones
Appendix H IP Phone Icons
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Edge 5000 Installation / Configuration Guide
Chapter 1
Introducing the IP5000
Overview
TheEdge5000phonesareInternetProtocol (IP) phones designed to supporthostedtelephony
services over a managed IP network. Based on the open standard Session Initiation Protocol
(SIP), the IP5000 series phones interoperate and exchange signaling messages with SIP call
servers, proxies and gateways to establish, maintain and terminate calls. Real-time Transport
Protocol (RTP) packets transport audio between end-points through the service provider's
network.
Features available to the IP Phones when used with SIP call servers are similar to those of a
conventional business telephone. Features available for a given phone depend on the
configuration of the call server as well as configuration of the IP phone and include:
Anonymous call blocking Call Pick-up Last call return
Auto answer Directed Last number redial
Bridged Line Appearance (BLA) Group LCD contrast control
Call forward Park pick-up Message wait with indicator lamp and tone
Busy Call refusal Mute
No answer Call transfer Multiple line appearance (MLA)
Busy & No answer Call waiting One-button Call Transfer
Immediate Caller Id blocking Phone Book
Call hold Caller Id display Private line
Call hold ringback Click-to-call Private Hold
Call logs Distinctive ring tones Speakerphone, full duplex
Missed Do Not Disturb (DND) Speed dial buttons
Incoming DSS/BLF Coverage Speed number dialing
Outgoing Hands-free dialing Station-to-Station dialing
Call Park Hotline/Warm-Line (Direct Call) Volume control (handset, headset,
speakerphone, and ring)
3-Way conference, centralized or local
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About the Edge 5000 1-2
Chapter 1: Introducing the IP5000
Edge 5000 Installation / Configuration Guide
About the Edge 5000
For ease of use, the IP5000 phones are equipped with fixed buttons, flexible (programmable)
buttons, an LCD display, softkeys, menu navigation buttons, and a dial pad.
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About the Edge 5000 1-3
Chapter 1: Introducing the IP5000
Edge 5000 Installation / Configuration Guide
IP5000
Number Function
1Left button - When appears in the bottom-left corner of the LCD, the previous
menu may be selected with the left navigation button.
Right button - When appears in the bottom-right corner of the LCD, the next
group of softkeys may be selected with the right navigation button.
Up button - When the phone is in the idle state, accesses the call log.
Down button - When the phone is in the idle state, accesses the phonebook.
2OK - Select a current item or save a value in the settings menu.
3Softkeys - Softkeys are interactive, changing function based on the IP Phone
status.
4Flexible buttons with Red/Green LEDs - Assign as Line or feature in Phone
configuration. Defaultassignmentsfor buttons1 and 2are primary and secondary
Line appearance for the extension. IP5000 has 24-flexible buttons.
5Settings button - ‘Settings’ accesses and exits the menu for display and changes
to the IP Phone configuration.
6DND (Do-Not-Disturb) button - Use to activate DND so that extension will not
ring.
7Headset button - When using a headset, this button toggles the headset state.
When the headset is active, the button LED illuminates red.
8Volume control button - Use to adjust Ring, Headset, Handset, and Speaker
volume.
9Message button - When the Message LED indicates you have a message use to
access Voice Mail server.
10 Transfer button - Use to transfer the current active call.
11 Hold button - Use to place a call on Hold. Also, use to access a held call.
12 Mute button - Toggle audio from the microphone to the connected party On and
Off.
13 Speakerphone button - Toggle the IP phone speakerphone On and Off.
14 Dial pad buttons - Use to dial a number, select a menu item, or input a value.
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Flexible Buttons 1-4
Chapter 1: Introducing the IP5000
Edge 5000 Installation / Configuration Guide
Flexible Buttons
The flexible buttons access lines and features based on the IP Phone configuration. Flexible
buttons assigned for line access, which are called line buttons, represent a telephone line or a
SIP user. A line may be private; calls to a private line signal at all appearances of the line but
an active or held call is only visible and accessible by the original end-point. A shared line, also
known as a BLA (Bridged Line Appearance), may appear at multiple phones and all calls are
visibleand accessible by all end-pointswiththeline. Each line button employsLEDs toindicate
status as shown below.
* When the LCD displays information for a line, such as when an incoming call first rings, the
LED color is orange otherwise, the LED color will be green.
A DSS (Direct Station Selection) line provides enhanced call coverage operation and is
assigned as a separate line or as a Broadsoft BLF (Busy Lamp Field), which condenses SIP
notify traffic to a URL. The IP Phone employs the URL to receive status for all DSS lines
simultaneously. A DSS line incorporates three functions associated with the needs of an
answering position:
- DSS - while the line is idle, the button calls the associated extension.
- BLF - the button LEDs of the line display the line or extension status.
- Call Coverage - incoming calls on the line are answered using the button.
Flexible buttons not assigned for line access may access features such as Speed dial, DND,
Redial and others. Refer to "Flexible Button Setting" on page 1-4 for instructions on defining
flexible buttons.
Incoming call Orange* LED flashes at 60 ipm, fast flash
Line in use at this phone Orange* LED On
Call held at this phone Orange* LED flashes at 30 ipm, slow flash
BLA in use at another phone Red LED On
BLA Call held at another phone Red LED slow flash
Line not registered w/server Red/Orange LED flashes color, red to orange at 30 ipm
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LCD (Liquid Crystal Display) and Menus 1-5
Chapter 1: Introducing the IP5000
Edge 5000 Installation / Configuration Guide
LCD (Liquid Crystal Display) and Menus
The IP5000 phones have an LCD used to display information to the user.
• The IP5000 has a 240 by 56 dot graphic LCD.
• These phones also have a top-bar status line to display icons, date and time.
• The bottom line of all of models shows choices associated with the three (3) context
sensitive softkeys located just below the LCD.
• The top line provides various icons to assist the user in understanding the state of the
phone.
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Edge 5000 Installation / Configuration Guide
Chapter 2
Installing the IP Phone
Connecting the IP Phone
The figure below shows the cable connections for your IP Phone. The LAN and desktop PC
connections employ standard 5 cables terminated with RJ-45 connectors. The Edge 5000
series phones support PoE (Power over Ethernet) in accordance with the IEEE-802.1af
standard.
When connected to a PoE complaint LAN port, the IP Phone derives power from the port. If the
LAN port does not support PoE,use the AC/DC adaptor, available separately, for connection to
power. The handset connects to the base with the supplied standard handset coiled cord. Use
the chart below to make connections to the IP Phone.
IP Phone Connections
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Connecting the IP Phone 2-2
Chapter 2: Installing the IP Phone
Edge 5000 Installation / Configuration Guide
Wiring Chart
RJ-45 Pin Assignments
RJ-45 Termindations
1LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.
2PC Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated UTP-5 cable.
3Power If the LAN port supports PoE, IEEE 802.3af compliant, Class 2, the AC/DC adapter is not
required. If not supported, connect the IP Phone power port to the DC out of Power Adapter.
Connect the Power Adapter AC plug to an AC wall jack.
4Headset Connect Headset RJ-11 jack to the IP Phone headset jack.
5Handset Connect the Handset coiled cord to the IP Phone base and handset.
6Exp.
Module Connect cable provided with the Expansion Module to IP Phone before power is applied, see "Connecting a DSS Ex[sndion Module".
LAN port PC port
Pin 1 = TX+ Pin 1 = RX+
Pin 2 = TX- Pin 2 = RX-
Pin 3 = RX+ Pin 3 = TX+
Pin 4 = optional: 48V (or GND) Pin 4 = No connection
Pin 5 = optional: 48V (or GND) Pin 5 = No connection
Pin 6 = RX- Pin 6 = TX-
Pin 7 = optional: GND (or 48V) Pin 7 = No connection
8 = optional: GND (or 48V) Pin 8 = No connection
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Attaching the Foot Stand 2-3
Chapter 2: Installing the IP Phone
Edge 5000 Installation / Configuration Guide
Attaching the Foot Stand
The IP Phone is designed to use a Foot Stand to set the angle of the face of the phone. The
Foot Stand can be installed at an angle of about 30o or 55o based on theorientation of the Foot
Stand. The Foot Stand is attached to the base of the IP Phone as shown below.
To attach the Foot Stand,
Align the tabs on the Foot Stand with the notches in the base of the IP Phone.
Push the Foot Stand upward until it clicks indicating it is fully engaged.
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Connecting a DSS Expansion Module 2-4
Chapter 2: Installing the IP Phone
Edge 5000 Installation / Configuration Guide
Connecting a DSS Expansion Module
The IP Phone can be equipped with a 12-button Expansion Module to increase the number of
flexible buttons available to the user. With the Expansion Module, the number of buttons
available is:
36 flexible buttons
Note all buttons may be assigned for line or feature access.
The Expansion Module is available in two models, IP8812DSS with paper labels and the
IP8812LSS, which employs an LCD for the labels. With the IP8812LSS, the LCD displays 10
characters for the label.
Both models connect to and receive power from the IP5000 series phone. Installation for both
models is described below.
• Disconnect the IP phone from power and the LAN
• Remove the Foot Stand from the IP phone
• On the bottom of the IP phone, remove the plug from the Expansion Module port.
• Plug the cable from the Module into the Expansion Module port.
• Align screw holes in Module Connecting arm with the mounting holes in the IP phone.
• Insert and tighten screws to attach the Expansion Module to the IP phone. Caution,
do not over-tighten as this may strip the plastic in the IP phone.
• Install the Foot Stands on the Module and IP Phone, see "Attaching the Foot Stand"
on page 2-3.
Expansion Module Installation
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Bluetooth Module Installation 2-5
Chapter 2: Installing the IP Phone
Edge 5000 Installation / Configuration Guide
Bluetooth Module Installation
TheIP5000phones can be equippedwith an optional Bluetooth modulefor usewith a customer
provided Bluetooth compatible headset. The headset is paired and connected to the IP Phone
as described in "Bluetooth Support" on page 2-5. The optional module is installed in the slot
below and behind the LCD as shown in the figure below. Before inserting the Bluetooth module
in the IP Phone, make sure the LAN and power connections are disconnected from the phone,
see "Connecting the IP Phone" starting on page 2-1.
To install the Bluetooth module:
• Disconnect the IP Phone from power and the LAN.
• Remove cover from the option module slot behind and below LCD.
• Insert the Bluetooth module in the slot.
• Reconnect to LAN and power.
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Wall Mounting 2-6
Chapter 2: Installing the IP Phone
Edge 5000 Installation / Configuration Guide
Wall Mounting
The IP5000 series phones incorporate wall mounting in the base of the phone housing. Using
the instructions below and the illustration, wall mount the IP-5000 phone.
• Mark and drill two 7 mm holes for plastic wall anchors with a vertical separation of 10
cm.
• Insert two (2) anchors into the holes, then insert and tighten the two (2) screws leaving
about 2.5 mm exposed. Refer to the figure below.
• Attach all wiring to the IP Phone as described in "Connecting the IP Phone" starting on
page 2-1.
• Slide the IP Phone over the screws and assure the phone is secure. Note it may be
necessary to remove the phone and tighten or loosen the screws for a secure
mounting. Also note, the Foot Stand must not be attached to the IP Phone when wall
mounting.
• Remove the Handset hook from the phone as shown in the figure below. Reverse the
hook and re-install in the IP Phone so that the hook catches the groove in the handset
receiver.
• Complete all wiring as described in "Connecting the IP Phone" starting on page 2-1.
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