Wallbox Pulsar Plus N.A. User manual

Pulsar Plus N.A.
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2
Basics - Setup
Downloading the myWallbox app
Get to know your Wallbox Pulsar Plus
Creating your myWallbox account
Once installed and powered on following the instructions in the installation guide, your Pulsar Plus is ready to
charge your vehicle. If this is your first Wallbox charger, you will want to download the myWallbox app to your
mobile device and create a myWallbox account to register, connect, and control your charger’s smart features.
To access and manage your charger’s smart functions from your mobile
device (smartphone or tablet), you must first download the myWallbox
app and create your myWallbox account.
The first time you launch the myWallbox app, you will have the opportunity to create your myWallbox account.
1. Launch the myWallbox app on your mobile device.
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3. Provide your personal details on the registration form.
4. Tap Accept.
5. Check your email account for your confirmation e-mail and follow the instructions to
confirm your account registration.
6. After your account is confirmed, return to the app to complete the charger set-up.
2. Tap Register.
Charger
LED Ring
Wallplate
Holster
EV Connector
NEMA Plug
(40A model only)

3
Locating your serial number and UID
Your charger serial number and UID are
located on the product label placed on the
side of your charger.
The charger will now appear
in your charger list.
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3. On the “Add Charger” screen, add the serial number and UID
number for the charger you are registering.
2. On the app home screen, tap
“I already have a charger”.
4. Ensure that the location setting
is correct for your state/province.
5. Tap ADD.
Connecting via Bluetooth
After you have linked to and registered your charger via the myWallbox app, you are ready to connect to your
charger for the rst time with your mobile device.
Note: In order to congure a Wi-Fi connection you rst need to connect to your charger via
Bluetooth following these instructions. Once connected via Bluetooth, go to Connecting your
charger to a Wi-Fi network.
You do not need a Wi-Fi connection to manage and control your charger--you can perform these
functions via Bluetooth alone. Please note, however, that you will require a Wi-Fi connection in order
to access additional smart home features like voice control.
1. Ensure that Bluetooth is enabled on your mobile device. For the best Bluetooth connection, stand near to the
charger with your mobile device without any wall or obstruction in between.
2. Launch the myWallbox app on your mobile device and login.
3. Select your charger from the charger list.
Adding/linking your charger to your myWallbox account
1. Launch the myWallbox app and login.
Note: Your login username and password are the same that were generated when you created your
myWallbox account. In case you have forgotten your login information, tap the Forgot Password
option to generate a new password.

4
Connecting your charger to a Wi-Fi network
Before you can add and connect to your charger via your Wi-Fi network you must rst connect to your charger
via Bluetooth.
1. Tap the gear icon in the top right
corner to go to Conguration.
2. On the Conguration screen,
tap the “Connectivity” icon
then tap “WIFI”.
3. Enable the Wi-Fi toggle to activate
the Wi-Fi connection. Wait several
seconds until the network list appears.
4. From the network list, tap on your network and enter your network password when prompted. It can take
up to 30 seconds to establish the Wi-Fi connection.
Note: You do not require an active Wi-Fi connection to use your charger, however connecting your charger to Wi-Fi will
enable additional features, including voice control via your Amazon Alexa or Google Assistant-enabled smart devices.
When both connections are available, you can use either Bluetooth or Wi-Fi to manage your charger.
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4. Your charger will communicate with your
mobile device and activate the connection.
The connection process can take several
seconds. While connecting, the app
background will appear purple.
5. Once connected, the app background will appear in the
status color of the charger (see the “Charger status:
Understanding the Pulsar Plus LED status lights” section).
If the charger image in the app background is grey, you are
not connected to your charger (see “Troubleshooting”).
6. When you are connected to your charger via the myWallbox app on your mobile device, myWallbox will
synchronize with the settings and data stored within the charger. If you do not connect your charger to an
active Internet connection (see “Connecting your charger to a Wi-Fi network” below), the myWallbox app will
sync the data with your myWallbox portal when your mobile device is connected to the Internet.
5. The charger view and the charger list will now
show an active Wi-Fi symbol.
6. IfyouneedinformationaboutyourWi-Ficonnection
or need to congure a manual connection, tap the
information (i) icon next to the connected network
name on the Conguration > Wi-Fi screen.

5
Understanding the Pulsar Plus Status Colors
Green Light blue Light blue
(pulsing)
Dark blue
(pulsing)
Yellow Red
When powered on, you can check the status of your Pulsar Plus charger quickly and easily by the color of the LED
halo on the front of the charger and from the colors displayed in the myWallbox app when your charger is selected:
Note: The current status colors will also be visible on the charger screen in
your myWallbox app.
No EV is
connected to
the charger.
Charger is
ready to use.
EV is connected to the
charger. Charger is
connecting.
No EV is connected to
the charger. Charger
is ready to use.
Charger is connected. Charging is in
progress.
Disconnected.
Waiting for the EV to
start charging or the
car is fully charged.
Note, it can take
several seconds in
waiting mode before
charging starts.
Scheduled charge. A
schedule has been
set by the user.
Charging is in
process.
The charger is
locked and will not
charge.
An error has
been detected
on the EV, grid or
the charger. See
“Troubleshooting”.
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Adjust the charging current
There are two ways to manage the charging current of your charger:
1. During hardwire installation, your installer will have set the physical current selector switch inside the charger
to the appropriate amperage suitable for the connected circuit. This is to ensure that neither the charger nor
your vehicle draws more than 80% of the connected circuit’s maximum rating (per the National Electrical Code).
2. Using the myWallbox app.
Circuit Breaker
RatingAmps
16A 20A
32A 40A
20A 25A
40A 50A
24A 30A
48A 60A
When would I adjust the amperage?
Shared circuit. If your charger shares a high voltage
circuit with other appliances, you may want to temporarily
reduce the amperage available to charge your vehicle
when operating those other appliances to ensure you do
not overload the circuit.

6
Start/pause the charging
When the EV connector is plugged into the vehicle, charging starts automatically. There are some exceptions, for
example when there is a scheduled charge, or when the connected vehicle is fully charged (see “understanding
Pulsar Plus LED lights”).
When your charger is connected to your vehicle, the LED halo on the charger and the color of the charger app
screen will be rst light blue (turquoise)--this indicates your charger is ready to charge--and then turns to a blinking
darker blue once the charging process has been accepted by the vehicle.
Click the pause icon on the
charger app screen. The LED
halo on the charger will turn
light blue (turquoise) and the
charger app screen will be light
blue (turquoise).
2. To start/restart a charging session (from a
previously paused session or to overwrite a
schedule).
Click the arrow icon on the charger
app screen. The LED halo on the
charger will change to pulsing
blue and the charger app screen
will change to blue, indicating
charging has resumed.
1. To stop/pause a charging session (while
charging is in process)
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To adjust the amperage setting:
On the charger app screen, click on the power adjustment wheel and scroll clockwise or counterclockwise to
adjust to your preferred power setting.
Note: You cannot exceed the maximum
power capacity of your charger. If your
installer has set the physical current
selection switch to a lower amperage, you
cannot exceed that amperage setting.
• Scroll anti-clockwise to
reduce the amperage.
• Scroll clockwise to increase
the amperage.
Note: If a charging session has been scheduled, the charger status lights will be pulsing light
blue (turquoise) and the charger will not automatically start charging. You can manually override
a set schedule following the start instructions above.
Lock/unlock the charger
If your charger is installed at a location where someone outside your household might be able to access and use
your charger, or if you want to otherwise restrict the use of your charger (for example, to prevent a user from
charging during peak utility rate hours), you can use myWallbox to lock or unlock your charger and prevent
unauthorized use.
1. To lock: Click the green lock icon on the charger app screen. When locked, the yellow lock icon will appear.
2. To unlock: Click the yellow lock icon on the charger app screen. When unlocked, the green lock icon will appear.

7
Schedule charging sessions
To set a charging schedule, launch and log into the myWallbox app on your mobile device and select your
connected charger.
On the charger app screen, below the charger controls and charger name, is the charger schedule.
1. Tap the clock icon on the charger app screen.
2. The weekly calendar and time selection
wheels will appear.
Note: You can set dierent schedules for dierent days, just be sure to tap
“Accept” to save your current schedule before creating a new schedule.
Schedule #1: Select the days you want to set with this schedule, choose the start/stop times, and then tap Accept.
Schedule #2: select the days you want to set with this alternate schedule, choose the start/stop times, and tap Accept.
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2. Select the days you want to charge by clicking the
day buttons.
3. Select the start time box. Use the time selection wheels
to set the time you want to start your charging.
4. Select the end time box. Use the time selection
wheels to set the time you want to end your
charging.
5. Tap “Accept” to send the schedule to the
charger.
To schedule one or more charging sessions

8
If the resolution requires the support of our service department,
please address your issue to:
Phone: [phone] Mail: [email protected]
https://support.wallbox.com/na/knowledge-base/reviewing-and-
personalizing-charger-and-charging-sessions/
For more information on additional functionalities of myWallbox app and portal, scan the following QR code or
click the link below:
For basic troubleshooting of your charger, scan the following QR code or click
the link below:
https://support.wallbox.com/na/knowledge-base/troubleshooting/
ADDITIONAL INFORMATION
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