Wallbox QUASAR User manual

User Guide
QUASAR
ENGLISH

2
Contents
Safety Recommendations
Legal Notice
Safety Instructions
Identifying Symbols
Connector Recommendations
Welcome to Wallbox
Get to know your Wallbox Quasar
Charger Screen
Charger info
Charger Status LED
State of Charge LEDs
Charger Status Screens
Icon area
Lock/ Unlock the charger
Gesture Sensor
Face Recognition Authentication
RFID authentication
Charging plug operation
To connect
To disconnect
Discover myWallbox
Wallbox App
1-Download the app
2-Create a myWallbox account/ Log in
3-Adding your first charger
4-List of chargers
5-Sync with your charger
6-Manage the charger
7-Configuration
Charger info
Connectivity
Advanced options
4
4
4
5
5
6
7
8
8
9
10
11
16
17
17
17
17
18
18
18
19
20
20
20
21
21
22
22
23
23
24
25

3
Contents
25
25
25
26
26
28
28
28
29
30
31
31
31
32
32
33
33
34
34
36
36
36
36
37
37
38
38
39
41
41
Installation options
Firmware update myWallbox Portal
Edit Profile
Create a myWallbox account
Access to the website
Log in
Forgotten password
First access
Charger info
Chargers
Modify charger name
Charger info
Interact with the charger
Statistics / Sessions
User list
Statistics
Users
Add user to a group
User info
User details
User info
Charger list
User account menu
Maintenance
Troubleshooting
General
Connectivity
Charging logs
Service

4
Safety Recommendations
The user must read and fully understand the safety instructions provided. Disregard of or actions contrary
to the safety information and instructions contained in this manual and printed on the device may lead
to electric shock, fire and/or severe injury and either damage to the vehicle or to the Wallbox device.
Any resulting damage from such actions is excluded from the warranty. The installation of the Wallbox
device must be performed by a qualified electrician in accordance with the perceptive regulation. The
information provided in this User Guide does not relieve the user of responsibility to follow all norms
and standards or local regulations that may apply. The Wallbox charger device has been designed,
developed and manufactured to satisfy requirements, safety dispositions and norms in accordance with
the directives presented in the declaration of conformity.
Legal Notice
This document is intended to be used as a reference guide for the installation and operation of the charger.
The product images shown are for illustration purposes only and may not be an exact representation
of the product. Wallbox reserves the right to make changes to the specifications and processes of the
product and documentation at any time without prior notice.
Safety Instructions
• Do not operate if physical defects such as cracking, breakage, corrosion, or other damage are
observed. In this case, please contact your distributor.
• Only an authorized specialist and qualified personnel may open, disassemble, repair, alter or modify
the Wallbox device. Unauthorized modification of the Wallbox equipment makes manufacturer
warranty void.
• Unauthorized modifications or conversions are not allowed.
• Do not delete any warning on the device, such as safety symbols, warning notices, rating plates,
identification plates or cable markings.
• Protect your Wallbox device from any impact which it may be exposed.
• The charging station does not have its own power switch. Always respect local electricity rules
and regulations, as relevant.
• Wallbox chargers can only be used under the operating parameters specified and within -25ºC to
40ºC of ambient temperature.
• Do not use your Wallbox charger under adverse climatic conditions that could aect the vehicle
or the Wallbox device. Do not open the cover in the rain.

5
Connector Recommendations
Important information for the correct disposal of the product in accordance with Directive 012/19/
EC. At the end of its useful life, the product will not be disposed of as urban waste. It must be
taken to a collection center for special and dierentiated waste or to a distributor that provides
this service.
• Always check the charging cable and the contacts for damage and contamination before use.
• Never use a damaged charging cable, the vehicle plug, or the infrastructure electrical outlet to
charge.
• Never use contacts that are dirty or wet.
• Only connect the connector to vehicle plug and infrastructure electrical outlets that are protected
against water, moisture and liquids.
• After stopping the charging process, the vehicle connector and the equipment plug can be
disconnected. Never use force to disconnect the vehicle connector from the inlet or the equipment
plug power outlet. Such dangerous activity can cause serious injuries or even death.
• Depending on the charging station and the electric vehicle, the time to complete the charging
process and the duration of unlocking may vary.
• Some vehicles can be started with the charging cable connected. Be sure to unplug before driving o.
• Do not use the charging cable with an extension cable or an adapter.
• If the connector emits smoke or begins to melt, never touch the charging cable. If possible, stop
the charging process. In any event, disconnect the power supply from the Wallbox device.
• Keep the charging cable out of the reach of children.
• Be careful with the connector, do not step on it or on the cable.
• The cable should NOT be tightened under ANY CIRCUMSTANCES while connected to the vehicle.
Identifying Symbols
Risk of electric shock
Caution
Hot Surface, risk of burn

6
Welcome to Wallbox.
Congratulations on your purchase of the revolutionary
electric vehicle charging system designed with cutting
edge technology to satisfy your daily needs. This user
guide will show you how to charge your electric vehicle
and will also show you the basic functionalities for your
interaction with the Wallbox Quasar.

7
Get to know your Wallbox Quasar
Before you start, please take a quick look over your Wallbox Quasar.
Once your Wallbox Quasar is ready and powered on, you can operate it through
the mobile app.
The software is specially designed to fully control and manage the charging
and discharging process by simple commands, but remember that you will
always be able to just plug and charge, it can be as simple as that.
Picture 6
FRONT COVER
SCREEN
GESTURE SENSOR
CHARGING CABLE
CAMERA AND STATUS LED PLUG HOLDER
PRODUCT INFO STICKER
CHARGING PLUG
Part number
Serial number
EAN code
Electricity supply configuration
Unique identification code
Manufacturing country
1
4
2
5
3
6
1
*Camera, Screen and Gesture Sensor are optional features.
STATE OF CHARGE LEDS

8
After a few seconds, the screen will be automatically switch o in order to save
power. Move your hand near the gesture sensor in order to switch it on again.
*Available only for Standard Version of Quasar
Charger Screen*
ICON AREA
CHARGE INFORMATION
STATUS LED
Charger information
In this area, the following information is displayed:
• State of charge “SOC”: the level of charge of the battery, in percentage.
• Current limit settled, in amperes.
• Power being charged/discharged, in kilowatts.

9
Charger Status LED
The LED on the front cover of your charger will indicate its status of the charger with an intuitive color
code.
READY
The charger remains in this state when it is not connected to a vehicle and ready to be used.
Vehicle battery is fully charged.
The transition between connecting the vehicle and start charging/discharging.
The transition between resuming the charge/discharge and start charging/
discharging.
The vehicle is not switched o or locked.
The charger is waiting for a better time to charge/discharge based on electricity
costs or the electricity distributor commands.
The vehicle has a pending, programmed schedule within the next 12 hours.
• Charge paused: the user has paused the charger through the app or the gesture.
• Schedule completed: the charger is waiting for the next charging action.
CONNECTED
The charger detects that it is connected to a vehicle. There are few situations where the
charger can remain in this state.
• Waiting for vehicle demand: this situation occurs when the vehicle is not willing to
charge although the charger is ready. This is due to one of the following situations:
LOCKED
(LED blinking) The charger is locked. Only an authorized user can unlock it. User authentication
can be done via RFID vehicled, Face Recognition, Wallbox app or myWallbox portal.
ERROR
The charger is in fault mode. Do not try to charge in this condition. Contact Wallbox
Service so they can advise you on this topic.
CHARGING
(LED blinking) The charging process has started and the vehicle is being recharged for the
next ride.
DISCHARGING
(LED blinking) The vehicle is being discharged and power is being generated to the electrical
grid, based on the V2G/V2H configuration.

10
State of Charge LEDs
The 4 LED’s indicate the battery status in blocks of 25% each:
First LED Blinking
The battery is charge state is between 0 to 25%
Second LED Blinking
The battery is charge state is between 25% to 50%
Thrid LED Blinking
The battery is charge state is between 50% to 75%
Fourth LED Blinking
The battery is charge state is between 75% to 100%

11
Charger Status Screens
READY - processing face recognition
READY
WIFI STATUS SYNCHRONISED
TO myWallbox
SCHEDULED
TAKING PICTURE FOR
FACE RECOGNITION

12
Charger Status Screens
CONNECTED
PAUSED

13
Charger Status Screens
STARTING TO CHARGE
CHARGING

14
Charger Status Screens
DISCHARGING
LOCKED

15
Charger Status Screens
ERROR

16
Icon area
Additional information about the status on the charger is displayed as icons on the charger screen. The
list of icons is described below.
The charger is connected to a network using a Wi-Fi connection with a signal critically low, your charger is
very likely to disconnect
The charger is connected to a network using a Wi-Fi connection with a signal low, your charger is likely to
disconnect
The charger is connected to a network using a Wi-Fi connection with a signal good, your charger is unlikely
to disconnect
The charger is connected to a network using a Wi-Fi connection with a signal very good, your charger is
very unlikely to disconnect
Your charger is synchronised to the myWallbox cloud platform
Your charger is using face recognition to identify the user
Your charger has a schedule programmed
Your charger is in fault mode.

17
GESTURE
SENSOR
Gesture sensor
Your Wallbox Quasar has a gesture sensor so that you can control it with simple gestures without having
to use external devices. Make sure you move your hand close to the charger near the sensor shown in
the image below.
Face Recognition Authentication
Note: This feature is only available when your Wallbox Quasar is connected to the Internet. Before
using this feature you need to add your front profile photo in your myWallbox account using the Wallbox
app (see “Edit your profile” section). Now you can unlock your Wallbox Quasar using face recognition
authentication. To do so, use the corresponding gesture to start the process and the charger will take
photo of you automatically. The camera icon will appear on the charger screen. It may take a few seconds
for the charger to unlock.
RFID authentication
In order to use this feature, you only need to enter the RFID code printed on the provided Wallbox RFID
card into your myWallbox account through the myWallbox portal. Note that only the Administrator of the
charger can enter RFID codes in charger users’ accounts. The RFID authentication requires the charger
to be online in order to update the information about authorized users. It may take up to 30 seconds for
the charger to update user information after a modification in the myWallbox account. Now the system
is ready to let user unlock the charger with the RFID card. To do this, the RFID card must be hold in front
of the RFID reader of the charger at a distance below 5 cm.
• Move your hand upwards to increase the charging power.
• Move your hand downwards to reduce the charging power.
• Move your hand to the left to lock the charger. This
gesture is enabled as soon as the user has connected to
the charger with the Wallbox app.
• While charging, move your hand to the right to pause
charging. Move your hand to the right again to resume
the charging.
• Move your hand in any direction to turn on the screen or
to start face recognition authentication.
Lock / Unlock the charger
The Wallbox Quasar can be locked to prevent unauthorized use. You can lock it by moving your hand to
the left and unlock it with face recognition. You can also lock and unlock your charger using the Wallbox
app and the myWallbox portal.

18
Charging plug operation
To connect
1. Open the vehicle’s inlet cap (check the vehicle’s user manual to
know where it is and how to open it).
2. Hold the charging plug by its grip.
3. Slide the release button and hold it while removing the plug
from the holder.
4. Connect the charging plug to the vehicle inlet.
5. Verify the release button is well connected (see picture 6).
To disconnect
1. Wait until the charging plug light (red colored) is o. It can take
up to 10 seconds after stopping the charger (check either this
manual or the vehicle´s manual for instructions about stopping
the charger)
2. Hold the charging plug by its grip.
3. Slide the release button and hold it while removing the plug
from the inlet.
4. Roll the hose around the plug holder (see picture 7).
5. Connect the charging plug to the plug holder.
6. Verify the release button is well connected (see picture 6).
WARNING: After stopping the charging process, the vehicle connector and the
equipment plug can be disconnected. Never use force to disconnect the vehicle
connector from the inlet or the equipment plug power outlet. Such dangerous activity
can cause serious injuries or even death.
Review the instructions on the charging plug labels.
Good connection
(green OK text
visible)
Bad connection (red
area visible)
Picture 7.
Picture 5.
LATCH INSTRUCTION
LABELS
REALEASE
BUTTON
GRIP
LIGHT
HOSE
Picture 6.

19
Discover myWallbox.

20
Wallbox App
Download the App
Before you start using your Wallbox charger, we recommend that you download
the Wallbox app on your smartphone and create a myWallbox account for
managing the charger remotely. The Wallbox app is available on PlayStore and
AppStore.
To download the Wallbox App, scan the QR code.
Create a myWallbox account / Log in
If you are already a registered user, use your email
and password to login into the app.
For the first time of use, you need an account to
access the Wallbox App. Click the “Register” button so
you can fill in your personal details on the registration
form. A confirmation popup will appear on the screen.
2
1