Weiser Kevo User manual

User Guide
49719 / 01
4
Kevo at a Glance
Kevo-Compatible Devices
Quick Start
Normal Operation
Advanced Features
All About eKeys
System Reset
Device Calibration
Important Safeguards
Need Help?
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Quick Start
Normal Operation
Switches
Smartphones and
Smart Devices
Kevo Fob Standard Key
Interior
Exterior
Switch 1
Status LED
Door lock status LED blinks
every 6 seconds. ON position
is factory default.
Switch 2
Triple Touch Lock
See “Triple Touch Lock.”
OFF position is factory default.
Switch 3
Audio
Beeping sound is heard
during programming and
normal operation. ON
position is factory default.
Switch 4
Future Feature
A Kevo-compatible smartphone
(or other mobile internet-connected
device or tablet) must have Bluetooth
Smart Ready/ Bluetooth 4.0 and an app
specific to the device must be installed.
Find out if your device is compatible at
www.weiserlock.com/kevo/devices.
Kevo can be locked or unlocked with these devices:
A Kevo Fob is a Bluetooth device that
provides the same touch-to-open
convenience as a smartphone.
Additional fobs can be purchased
as needed. Up to eight fobs can
be enrolled in a single Kevo lock. A
single fob can be enrolled in up to 25
different Kevo locks.
Note: You may choose to use only
Kevo fobs, only smartphones or a mix
of both in your Kevo system.
Always make sure you have access
to your standard key. You can use
the SmartKey tool to rekey your lock
so it works with your existing Weiser
key. See the supplied SmartKey rekey
instructions for more information.
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Install the Kevo Lock
Calibrate Your Fob
Wake Up Your Kevo Fob
Download the Kevo App
Test Your Kevo Fob
Enroll Your First Smartphone
See the supplied Installation Guide for complete
instructions, or view the installation video at
www.weiserlock.com/kevo/support.
The calibration process is required to enable
Kevo’s inside-outside security functionality. After
successfully completing calibration, your Kevo’s
inside-outside sensor will be enabled for your fob.
When enabled, the sensor can help prevent your
door from being unlocked by unauthorized users
while your fob is inside.
Note: The calibration process is a device-specific
activity. Kevo’s inside-outside sensor will remain
disabled for any uncalibrated fob.
See “Device Calibration” on page 2.
Note: The door handing process, Steps 21 and 22 in the
Installation Guide, is crucial for lock operation. To check if the
door handing process was completed, rotate the turnpiece on
Kevo’s interior. If it doesn’t rotate smoothly, the door handing
process was not performed correctly, and Steps 21 and 22
should be performed again.
The fob that came with your Kevo lock
is already enrolled in the lock. You must
press and release the enroll button on
the fob with a ballpoint pen to wake it up
before you can start using it. When the
fob’s LED flashes green, the fob is awake.
Download the Kevo app at
www.weiserlock.com/kevo/app
Bring your fob and standard key outside
with you and test to make sure that Kevo is
communicating with your fob to lock and unlock.
See “Normal Operation” for more information.
If your fob is unable to communicate with the
lock, see the online Troubleshooting Guide at
www.weiserlock.com/kevo/support.
Follow the instructions inside the Kevo app to
create an account and set up the lock to work with
your phone. The phone used during first time setup
will be assigned the only Owner eKey. See “All
About eKeys” for more information.
Note: Your phone must have a data connection for
first time setup.
HTest Your Smartphone
Bring your phone and standard key outside with you
and test to make sure that Kevo is communicating
with your phone to lock and unlock. See “Normal
Operation” for more information.
ISend eKeys to Family & Friends
Follow the instructions inside the Kevo app to
send eKeys to family and friends. Make sure
your eKey recipients have Kevo-compatible
smartphones. The eKey email notification will
prompt the recipient to download the Kevo app
and accept the eKey inside the app.
Note: It is highly recommended that all frequent
users of your lock perform the calibration
process to enable the inside-outside sensor for
their devices.
See “Device Calibration” on page 2.
GCalibrate Your Phone
The Kevo app will prompt you to calibrate
your phone after it is enrolled. The calibration
process is required to enable Kevo’s inside-
outside security functionality. After successfully
completing calibration, your Kevo’s inside-outside
sensor will be enabled for your device. When
enabled, the sensor can help prevent your door
from being unlocked by unauthorized users while
your device is inside.
Note: The calibration process is a device-specific
activity. Kevo’s inside-outside sensor will remain
disabled for any uncalibrated device.
See “Device Calibration” on page 2.
AUnlocking the Door
from the Outside
Touch the deadbolt rose while your phone or fob is with you. You
may need to turn towards the lock so that there is a clear line of sight
between the lock and your device. The light ring will spin blue, then
flash green twice, and you will hear two beeps (if switch #3 is on).
The door will unlock.
If you are using a smartphone, it may beep or vibrate.
BLocking the Door
from the Outside
Touch the deadbolt rose while your phone or fob is with you. You
may need to turn towards the lock so that there is a clear line of sight
between the lock and your device. The light ring will spin blue, then
flash amber once, and you will hear one beep (if switch #3 is on).
The door will lock.
If you are using a smartphone, it may beep or vibrate.
Note: If the light ring turns blue, but shuts off without locking or unlocking your door, Kevo was unable to establish a connection with your device.
Try touching deadbolt rose again. If this happens frequently, see the online Troubleshooting Guide.
CTriple Touch Lock
This is a convenient feature that allows you to lock the door
from the outside without the use of a smartphone or fob.
You might use Triple Touch Lock if you are using only a
standard key in your system but wish to lock the door by
touch, if your smartphone or fob is disabled, or if you have a
visitor in your home that will leave and lock the door behind
them.
Note: This feature is OFF by default. To enable it, flip Switch
#2 to the ON position, then lock or unlock the door by
touching the deadbolt rose.
To lock the door with this feature, touch the deadbolt rose
three times, pausing briefly between each touch. The light
ring will spin blue, flash amber, and you will hear one beep
(if switch #3 is on).
CAUTION: With this feature enabled, it is
possible to lock yourself outside if you don’t
have an enrolled smartphone, Kevo fob or
standard key with you.
3
Kevo at a Glance
1Kevo-Compatible Devices 2
DError Notifications
A complete audio/visual chart of all the lights and sounds in the Kevo system is available in the online
Troubleshooting Guide at www.weiserlock.com/kevo/support.
Magenta Flash: Your device is outside of activation range, the area around the lock in which it
can detect your device and respond to touch. When locking or unlocking the door, bring your device
closer to Kevo by turning toward the lock so that there is a clear line of sight between the lock and
your device. If this happens frequently, see the online Troubleshooting Guide.
Top Two LEDs are Solid Red: The AA batteries in the Kevo interior are low and
need to be replaced.
Red Flash: The lock has detected an unauthorized device within activation range. Kevo will not
unlock. If this happens frequently, see the online Troubleshooting Guide.
Bottom LED is Solid Red: The fob battery is low and needs to be replaced. See the
online Troubleshooting Guide for instructions.
Side LEDs Flashing Red: The deadbolt has jammed. Check your door for alignment
and make sure the latch bolt can operate smoothly.
PLEASE READ THIS DOCUMENT IN ITS ENTIRETY,
INCLUDING “IMPORTANT SAFEGUARDS” AND “PREVENTING
INADVERTENT UNLOCKING OF YOUR DOOR” ON PAGE 2.
1. Touch Kevo anywhere on the
metallic surface behind the
light ring to lock and unlock.
2. Insert your SmartKey tool
here when rekeying your lock
to work with your existing key.
3. Changes color to
communicate with you.
4. Insert your standard key here.
5. Only use to reset Kevo
to delete all eKeys and fobs.
See “System Reset” for more
information.
6. Where all the programming
features are located.
7. Use to enroll phones and
fobs.
8. Use to manually lock and
unlock Kevo from the
inside. When the turnpiece
is vertical, Kevo is locked.
When it is horizontal, Kevo is
unlocked.
9. Use to calibrate phones and
fobs.
10. Use to enable and disable the
Status LED, Triple Touch Lock
and Audio.
11. Communicates whether the
door is locked or unlocked
and flashes red for a low
battery alert. Can be turned
on and off by Switch #1.
enroll button
LED
GET STARTED SIGN IN
1. Deadbolt rose 3. Light ring
4. Keyway
2. SmartKey
tool hole
5. Reset button
6. Back panel
9. Calibrate
button
10. Switches
11. Status LED
7. Program
button
8. Turnpiece
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ON OFF

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Device Calibration
Important Safeguards Need Help?
Advanced Features All About eKeys System Reset
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Inside-Outside Sensor
History Log
Notifications Enrolling a Fob
Kevo App Passcode
The Kevo lock features a sensor that can tell
if your device is inside or outside your home.
When enabled, it can help prevent your door
from being unlocked by unauthorized users
while your device is inside.
A history of the lock’s activity may be viewed
through the Kevo app or by logging into the
web portal: www.mykevo.com.
The Kevo app can send notifications when the
door is locked and unlocked by eKey holders.
You can choose to receive the system’s default
notifications or set up custom notifications to
monitor a specific user or time frame.
If you wish to perform a system reset, press and hold
the Reset button on the back panel for 10 seconds
until the lock beeps and the light ring flashes red.
Note: The fob that came with your lock is already enrolled, but it must be
re-enrolled if the lock is reset.
Kevo features an optional, added-security
passcode that you can enable inside the app
to be used in addition to the app’s password.
Enabling the passcode will require you to enter
a 4-digit PIN whenever you access the app,
and it protects your Kevo account against
unauthorized changes when your phone is
unlocked.
This product complies with standards established by the following regulatory bodies:
• Federal Communications Commission ( FCC)
• Industry Canada
FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
( 1 ) this device may not cause harmful interference, and
( 2 ) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
IMPORTANT! Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate the equipment .
Industry Canada
This Class B digital apparatus complies with Canada ICES -003. CAN/CSA-C22.2
NO. 14-05 (Industrial C ontrol Equipment) Operation is subject to the following two
conditions: ( 1 ) this device may not cause inter ference, and ( 2 ) this device must
accept any interference, including interference that may cause undesired operation
of the device.
1. Read all instructions in their entirety.
2. Familiarize yourself with all warning and caution statements.
3. Remind all family members of safety precautions.
4. Always have access to your lock’s standard key.
5. If using the Triple Touch Lock feature, make sure to have your
smartphone, fob or standard key with you to prevent locking
yourself out.
6. Familiarize yourself with all light ring error notifications.
7. Replace low batteries immediately.
1. Calibrate all devices in your Kevo system.
2. Avoid keeping and storing calibrated phones and fobs
unnecessarily close to the lock when inside the home.
3. If you are unable to calibrate your device, temporarily disable
Kevo’s Touch-to-Open functionality.
4. Restrict access to your Kevo lock’s back panel and routinely
check your settings to ensure they have not been altered
without your knowledge.
WARNING: Resetting your Kevo system will
restore your lock to factory default settings and
delete all smartphones and fobs from Kevo’s
memory.
WARNING: Failure to follow these safeguards could
result in your lock opening inadvertently.
CAUTION: The calibration process, which enables the lock’s inside-outside
sensor, is an important security measure; however, as with any radio-based
technology, it should be noted that the accuracy and reliability of the Kevo
lock’s inside-outside sensor cannot be guaranteed. Users should not rely
solely on the Kevo lock’s sensor for security purposes and should always use
caution. Weiser assumes no responsibility for incorrect results or damages
resulting from the use of the Kevo lock’s sensor.
Certain home configurations may impede the Kevo lock’s sensor more than
others. Example: Your home office is located next to your entryway, and part of
the office extends past the front door, jutting into the front yard. If your device
is being actively used in that office extension, the Kevo lock’s sensor could
possibly detect the device as being outside of your home while that device is
in active use.
CAUTION: Prevent unauthorized entry. Because anyone with access to
the back panel can change your Kevo lock’s settings, you must restrict
access to the back panel and routinely check your settings to ensure
they have not been altered without your knowledge.
WARNING: This Manufacturer advises that no lock can provide complete
security by itself. This lock may be defeated by forcible or technical
means, or evaded by entry elsewhere on the property. No lock can
substitute for caution, awareness of your environment, and common
sense. Builder’s hardware is available in multiple performance grades
to suit the application. In order to enhance security and reduce risk, you
should consult a qualified locksmith or other security professional.
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Regulatory Compliance
Preventing Inadvertent
Unlocking of Your Door
Online Support
Contact a Kevo
Support Specialist
Weiser Kevo Support
1-800-677-5625
www.weiserlock.com
You can utilize the help feature inside the Kevo app, and
you can find a complete Troubleshooting Guide and FAQ
List online at www.weiserlock.com/kevo/support.
If you have questions, our highly trained Kevo Support
team can provide you with the assistance you need:
6:30am – 4:30pm PST Mon-Friday
6:30am – 4:00pm PST Saturday
Closed Sunday
Press and
release the
fob’s enroll
button. The
fob’s LED will
begin to blink
green.
Hold the fob close
against the back
panel. The fob’s
LED will begin
to blink faster.
When it turns
solid green, the
fob is successfully
enrolled.
Press and
release the
Program
button.
Bring your fob and standard
key outside with you and test
to make sure that Kevo is
communicating with your fob to
lock and unlock.
If the fob will be used frequently
in your Kevo system, it is highly
recommended that you perform
the calibration process for
added security.
The calibration process is required to
enable Kevo’s inside-outside security
functionality. When enabled, the inside-
outside sensor can help prevent your door
from being unlocked by an unauthorized
user while your device is inside. After
successfully completing calibration, your
Kevo’s inside-outside sensor will be enabled
for your device, and your lock’s activation
range will be optimized for your device and
entryway. Activation range refers to the
area around the lock in which it can detect
your device and respond to touch.
Note: The calibration process is a
device-specific activity. Kevo’s inside-
outside sensor will remain disabled for any
uncalibrated device.
Note: Each calibration environment is
unique. As a result, multiple attempts may
be required before a successful calibration
is achieved.
Learn more about calibration at
www.weiserlock.com/kevo/support.
If calibration is initially unsuccessful, attempt
calibration again and adjust the orientation and
proximity of your device. If it continues to be
unsuccessful after multiple attempts, see the online
Troubleshooting Guide, or contact the Kevo Support
team for assistance. If needed, you may temporarily
disable Kevo’s Touch-to-Open functionality until
successful calibration is achieved. See “Temporarily
Disabling Touch-to-Open Functionality.”
Once your device has been successfully calibrated,
you do not necessarily need to keep your device in
the pocket in which it was calibrated. During normal
operation, you may hold it in your hand, put it in
another pocket, or keep it in a purse or backpack.
Pocket: For best results during normal operation,
turn toward the lock so that there is a clear line of
sight between the lock and your device.
Purse and backpack: For best results during
normal operation, store your device in the
outermost pocket of your purse or backpack, and
turn it towards the lock so that there is a clear line
of sight between the lock and your device.
Kevo provides multiple options to disable communication
between the Kevo lock and your devices until successful
calibration is achieved:
• Utilize the built-in motion detection in the Kevo app and
fob (when the devices are not in motion for 30 seconds or
longer, they will no longer communicate with the lock).
• Sign out of the Kevo app.
• Put your fob in sleep mode by pressing and holding the
fob’s enroll button for 10 seconds until it flashes red. To
wake up the fob, press and release the fob’s enroll button.
When the fob’s LED flashes green, the fob is awake.
• Remove the battery pack from Kevo’s interior and use your
standard key.
When performing the calibration
process, keep your device in the front
pocket of your pants and remove all
other contents from your pocket. For
best results, stand at an extended
arm’s reach from the lock and align
your pocket to establish a clear line
of sight between the lock and your
device. If you have questions regarding
where to calibrate, consult the online
Troubleshooting Guide.
Note: You will not necessarily need
to keep your device in the pocket in
which it was calibrated during normal
operation. See “After Successful
Calibration.”
Inside the Kevo app, navigate to your lock’s
settings and tap “Calibrate.” Follow the prompts
within the app.
C E FD
AWhere to Calibrate
Smartphone Calibration After Successful Calibration Temporarily Disabling
Touch-to-Open Functionality
BFob Calibration
Unsuccessful Calibration
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Remove
battery cover.
Replace the
battery cover.
When the light ring
becomes solid green,
touch the deadbolt
rose. The light ring will
spin green. Wait for it
to stop spinning, then
touch the deadbolt rose
again. Repeat the touch
sequence one more time.
2
5
8
Press and
release the
Calibrate button.
Go outside with your fob and
standard key and close the door.
After the third
touch, the
light ring will
flash green if
calibration is
successful or red
if calibration is
unsuccessful.
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Hold fob close
against the back
panel until the
fob’s LED begins
to flash amber.
Place your fob in the empty front pocket
of your pants (on the side that has the
clearest line of sight to the lock).
An eKey is an electronic key that can be sent to family and friends
with Kevo-compatible smartphones. The first phone you enroll
with the lock will automatically receive the only Owner eKey,
and an additional eKey will be added to your account so you can
send it to a friend or family member. Additional eKeys can be
purchased as needed through the app.
When you send eKeys to family and friends, you can choose
which eKey type they receive.
Like an Owner eKey, Admin eKeys give the recipient the ability to
purchase, send, disable and delete eKeys, view a lock’s history and
receive notifications. Admin eKey holders can delete other Admins
in the system, but they cannot delete the Owner.
Anytime eKey holders can lock and unlock your Kevo, but they
cannot manage eKeys.
Disabling eKeys
You can disable an eKey from an individual user within the app or
web portal (www.mykevo.com). Disabling an eKey will temporarily
disallow access to the Kevo lock until you re-enable it.
Deleting eKeys
Deleting an eKey will permanently remove that eKey from your
system.
Phones: After a system reset, you will need to re-
enroll and calibrate your Owner phone. You will still be
able to maintain all eKeys associated with your Kevo
account and send eKeys at no charge to anyone who
previously had an active eKey at the time of reset.
Fobs: After a system reset, all fobs will need to be
re-enrolled and calibrated. Follow the instructions in
“Enrolling a Fob” and “Fob Calibration.”
5. Protect the password to your Kevo app and web portal
accounts.
6. When sending an eKey, always double-check that you
are sending it to the correct recipient.
7. Protect and restrict access to your smartphone so
that your app settings cannot be altered without your
knowledge.
8. Enable the Kevo app’s security passcode so that your
app settings cannot be altered without your knowledge.
9. When sending eKeys, be aware of the difference
between an Admin user and other users in the system:
an Admin user can send, disable and delete eKeys.
10. If your smartphone is lost or stolen, use the Kevo web
portal (www.mykevo.com) to disable it.
11. If a fob in your Kevo system is lost or stolen, reset your
lock to delete it from memory.
©2013 Weiser Corporation