Welch Allyn RetinaVue User manual

For assistance, please contact Welch Allyn Customer Support at 1.800.535.6663, Option 2, 1, 3, or visit www.welchallyn.com/support.
Updated 2015-06-03; 723609 DIR 80020436 Ver. A
Problem: Camera Unable To Find Retina or Acquire Image
Resolution 1: Ensure the patient is properly positioned as follows:
(a) The patient’s chin should rest firmly on the chin rest.
(b) The patient’s forehead should be pressed firmly against the forehead rest.
(c) When in proper position, the patient’s head should be centered squarely in the
headrest (Fig 1). If the patient is seated off to the left or the right, the camera
may not be able to acquire a proper image.
(d) The chin rest should be positioned in the middle of its adjustment range. If the
chin rest is completely lowered (or raised), the camera will not be able to move
sufficiently to acquire the images.
Resolution 2: Be sure the patient looks straight ahead past the blinking green light.
Fig. 1. Proper Patient Position
Problem: Retinal Images Do Not Appear In The RetinaVue Network™ Software
Resolution 1: Right-click on the Exams Pending list and select ‘Refresh’ from the menu.
Resolution 2: Restart the camera and manually export the images from the camera.
(a) The camera may lose network connectivity with the RetinaVue Network
software. In most cases, restarting the camera will resolve the issue. Refer to the
How-To Guide to properly restart the camera.
(b) After restarting the camera, manually export any images that were already
acquired but did not appear in the RetinaVue Network software. Refer to the
How-To Guide in this document to manually export images.
(c) Restarting the camera every morning and powering down the camera at the close
of business is an effective preventative measure to experience uninterrupted
imaging sessions.
Fig. 2. Missing Retinal Images
Problem: Dark Images / Features Not Visible / Poor Image Quality Score
Resolution 1: Be sure the patient’s pupil has had enough time to dilate in the dark.
(a) The best workflow for ensuring sufficient pupil dilation is: (1) position the
patient, (2) turn off the lights, (3) enter the patient information in the RetinaVue
Network software, and (4) acquire images.
(b) Be sure that the patient has had an opportunity to sit in the dark for a
minimum of three minutes.
(c) If you need to retake an image of the same eye, be sure to wait at least five
minutes to allow the patient’s pupil to re-dilate.
Resolution 2: Ensure the patient is properly positioned (see above).
Resolution 3: Be sure the patient looks straight ahead past the blinking green light.
Fig. 3. Insufficient Pupil Dilation
Problem: Image Artifacts
Resolution 1: Prevent debris on the camera lens.
(a) Always replace the lens cap immediately after acquiring a patient exam.
(b) The camera is very sensitive –even small debris invisible to the naked eye can
cause image artifacts.
Resolution 2: Clean the camera lens.
(a) Only use a lent-free microfiber cloth to clean the lens. Never use a Kleenex.
(b) If debris is caked on the lens, use lens-cleaning spray followed by a microfiber
cloth.
Fig. 4. Dirty Lens

For assistance, please contact Welch Allyn Customer Support at 1.800.535.6663, Option 2, 1, 3, or visit www.welchallyn.com/support.
Updated 2015-06-03; 723609 DIR 80020436 Ver. A
How-To Guide
Power Down / Restart the DRS Camera
1. Press the power button at the top right of the
camera touch screen.
2. Select ‘Yes’ when asked if you are sure you
want to power off the DRS.
3. Once the screen shows “It is now safe to switch
of the DRS”, turn the camera off by pressing the
power button on the lower right side.
4. Wait 10 seconds for the system to de-energize.
5. Verify the RetinaVue Network software is open
on the connected computer.
6. Restart the
camera by
flipping on the
power switch.
Restart / Reconnect the RetinaVue Network™ Software
1. Verify that the computer has an active network
connection, either wired or wireless .
2. Test the internet access by opening a web
browser . If you cannot access the internet,
please contact your local IT administrator.
3. Restart the computer to restart the RetinaVue
Network software.
4. After you log in to Windows™, the RetinaVue
Network software should automatically
restart. If the RetinaVue Network software
does not start automatically, then double-click
the RetinaVue Network software icon on
the desktop.
5. If prompted, log in to the RetinaVue Network
software with your username and password. If
you cannot log in, please contact Welch Allyn
Technical Support.
Manually Export Images
1. Press the settings button at the top right of the
camera touch screen.
2. Select Network > Shared Folder > and press the
MANUAL button as shown below.
3. Press the Home button at the top left corner.
4. Press the PATIENT LIST button.
5. Select the desired patient name.
6. Select one of the patient images at the bottom
of the camera touch screen.
7. Press the export button indicated below.
8. Repeat steps 5-7 for each image you need to
manually export.
9. Once all desired images have been exported,
go back to the Home screen, go to Settings >
Network > Shared Folder, and set the export
method back to AUTO.
10. Press the Home button at the top left corner.