Well SIP-T22P User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: [phone], E-mail: [email protected]z, Web: www.joyce.cz, www.joyce-energie.cz
Released for firmware versions V61
WELL SIP-T22P User manual

Enterprise IP Phone About This Guide
About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for
power users in the office environment. It features fashionable and sleek design,
abundant telephony applications, broad interoperability with the popular 3rd party
VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this
guide before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.

Enterprise IP Phone Contents
Contents
Getting Started ..................................................... 1
Packing List................................................................................................1
Assembling the Phone .................................................................................3
Configuration and Registration .....................................................................5
Configuring via Web Page.......................................................................5
Configuring via keypad ..........................................................................6
Overview .............................................................. 7
Keypad Instruction......................................................................................7
LED Instruction ..........................................................................................8
Icon Instruction..........................................................................................9
User Interface .......................................................................................... 10
Customizing Your Phone..................................... 13
General Settings.......................................................................................13
Phone Status ......................................................................................13
Language ........................................................................................... 13
Time and Date .................................................................................... 14
Keypad Lock .......................................................................................17
Audio Settings.......................................................................................... 18
Volume .............................................................................................. 18
Ring Tones ......................................................................................... 19
Codec Selection .................................................................................. 21
Contact Management ................................................................................ 22
Edit/Add/Delete Contact....................................................................... 22
Import/Export Contact list.................................................................... 26
Blacklist .............................................................................................26
Remote Phone Book ............................................................................27
Broadsoft ........................................................................................... 28
LDAP .................................................................................................29
Other Settings.......................................................................................... 30
Key as Send .......................................................................................30
Hot Line.............................................................................................31
Headset Prior......................................................................................32
Dual Headset......................................................................................33
Anonymous call .................................................................................. 33
Auto Redial.........................................................................................34
Auto Answer.......................................................................................35
Missed call log ....................................................................................36

Enterprise IP Phone Contents
Broadsoft Call Log ...............................................................................36
Logo Customization .............................................................................36
Programmable Key ..............................................................................38
Softkey Layout.................................................................................... 38
Live Dialpad ....................................................................................... 39
Replace Rule.......................................................................................39
Dial Now ............................................................................................40
Area Code ..........................................................................................41
Block Out ...........................................................................................42
Feature Synchronisation.......................................................................43
Push XML ...........................................................................................44
WatchDog ..........................................................................................45
Basic Call Functions............................................ 46
Making a call............................................................................................46
Call Devices........................................................................................46
Call Methods....................................................................................... 46
Password dial .....................................................................................48
Call Completion...................................................................................49
Answering a call ....................................................................................... 50
Answering an incoming call ..................................................................50
Denying an incoming call .....................................................................50
DND ..................................................................................................50
Intercom............................................................................................50
Call Forward .......................................................................................51
Active Call ...............................................................................................52
Mute..................................................................................................52
Call Hold ............................................................................................53
Call Waiting ........................................................................................53
Call Transfer ....................................................................................... 54
3-way Conference ............................................................................... 54
Network Conference ............................................................................55
HuaWei ATS Conference ....................................................................... 56
Message ..................................................................................................57
Voicemail ........................................................................................... 58
SMS ..................................................................................................60
Advanced Phone Functions ................................. 62
Account Settings ...................................................................................... 62
TLS ...................................................................................................63
DNS-SRV ...........................................................................................63
Network Setting .......................................................................................64
PC Port Setting ................................................................................... 64
VLAN Setting ......................................................................................65

Enterprise IP Phone Contents
LLDP.................................................................................................. 66
Span to PC Port .................................................................................. 67
HTTPS ............................................................................................... 67
Maintenance Tasks ....................................................................................69
Administrator Mode .............................................................................69
Administrator/User Password ................................................................69
Reboot...............................................................................................69
Reset to Factory..................................................................................70
Firmware Update.................................................................................71
Decryption ......................................................................................... 72
Zero-sp-touch.....................................................................................73
System Log Export ..............................................................................73
PCAP Trace Export...............................................................................74
802.1X ..............................................................................................74
DSS keys Configuration .............................................................................75
Speed Dial ......................................................................................... 76
BLF ...................................................................................................76
BLF List..............................................................................................76
Voice Mail...........................................................................................77
Pick Up ..............................................................................................77
Group Pick up ..................................................................................... 77
Call Park ............................................................................................ 78
Intercom............................................................................................78
DTMF.................................................................................................79
Prefix................................................................................................. 79
Local Group........................................................................................ 79
XML Group .........................................................................................79
XML Browser ......................................................................................80
LDAP .................................................................................................80
Broadsoft Group.................................................................................. 80
Conference.........................................................................................80
Forward ............................................................................................. 81
Transfer .............................................................................................81
Hold .................................................................................................. 81
DND ..................................................................................................81
Redial ................................................................................................82
Call Return ......................................................................................... 82
SMS ..................................................................................................82
Record ............................................................................................... 82
URL Record ........................................................................................82
Multicast Paging..................................................................................83
Group Listening ..................................................................................84
Public Hold .........................................................................................84
Private Hold........................................................................................ 85

Enterprise IP Phone Contents
Shared Line........................................................................................ 85
Hot Desking .......................................................................................85
Automatic Call Distribution (ACD).......................................................... 86
Zero-sp-touch.....................................................................................86
SNMP ......................................................................................................87
Action URL............................................................................................... 88
Action URI ...............................................................................................90
Music on Hold........................................................................................... 90
SIP Diversion Display ................................................................................91
Suppress DTMF Display .............................................................................92
Tone Settings ...........................................................................................93
Voice.......................................................................................................93
Ring........................................................................................................94
Trouble Shooting ................................................ 95

Enterprise IP Phone Getting Started
1
Getting Started
Packing List
The following components are included in your package:
Enterprise IP Phone
Phone Stand
Power Adapter

Enterprise IP Phone Getting Started
2
Handset & Handset Cord
Ethernet Cable
Quick Installation Guide & Quick Reference
CD Content
Check this list before installation to ensure that you have received each item. If you
are missing any items, contact your IP phone reseller.

Enterprise IP Phone Getting Started
3
Assembling the Phone
This section introduce how to assemble the phone with the components in the
packing list：
Attach the stand;
Connect Handset and Headset;
Connect Network and Power.
1) Attach the Stand, as shown below:
Stand attached
2) Connect Handset and Headset, as shown below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.
3) Connect Network and Power
There are two ways for network and power source connections. You can either
connect the phone to the AC Power directly using the power adapter or to a PoE
compliant switch or hub. Your system administrator will advise you on which one to
use.

Enterprise IP Phone Getting Started
4
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet
cable and switch/hub is PoE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, shown as below:

Enterprise IP Phone Getting Started
5
Configuration and Registration
If you are administrator, you need to do some simple configuration to make the
phone work. If not, please contact your internet administrator or service provider for
more details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out
the IP address of IP phone. Enter it (for example http://192.168.3.35) into the
address bar of web browser. The default administrator’s login name and password
are admin/admin. The default user’s login name and password are user/user.
Note:
Please locate your PC in the same network segment of IP phone [phone].X) to
access the web configuration page. Please consult your system administrator for
help.
Network Settings
Click on Network-> Internet Port（WAN）.
DHCP: Under the default situation the phone attempts to contact a DHCP Server in
your network in order to obtain its valid network settings, e.g. IP address, sub mask,
gateway, DNS server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact
your internet administrator for more details.
PPPoE: If you are using the xDSL Modem, you can connect your phone to the
internet via PPPoE mode. Please contact your ITSP or the User Name and
Password for internet access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your system
administrator.
Account Settings
The phone attempts to register to the SIP server using the parameters obtained by
initialization.

Enterprise IP Phone Getting Started
6
Click on Account, you will find the following parameters:
Field
Description
Register Status
It shows the register status of the phone.
Account Active
You can choose on/off to enable/disable the account
respectively.
Label
The name showing on the LCD of current device.
Display Name
The local phone name showing on the other phone when
calling.
Register Name
Register name provided by ITSP.
User Name
User account information, provided by ITSP.
Password
Account password provided by ITSP.
SIP Server
SIP server address provided by ITSP.
When you have finished the Network and Account Setting configuration, the Register
Status Icons will show in the idle screen:
Registering
Register successfully
Register failed
When all accounts register fail, phone will display "No Service" by default.
When the phone reboot, it will register automatically. If many phones register at the
same time, this will affect the server, the users can set the register power up time so
that the phone will random register automatically within the set time.
Setting the power up time via web interface:
Click on Network->Advanced-> Registration random, enter the time in the field.
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method
or enter the password via the web user interface.
Configuring via keypad
Network Settings: Press Menu->Settings->Advanced Settings, enter the
password, and select Network ->WAN Port /PC Port /VLAN/Webserver
Type/802.1x Settings/VPN Option to enter the internet relating configuration
page.
Account Settings: Press Menu->Settings->Advanced Settings, enter the
password, and select Accounts to configure the account settings.
You can refer to the above “Configuring via Web Page” for the parameter detail.

Enterprise IP Phone Overview
7
Overview
Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is
not powered, and blink when someone calls in or there is a call on mute.
Hot Key
The screen will display labels for these keys, to identify their context-sensitive
functions and you can custom hot keys under different status.
Line Key
These buttons are used to active up to the three user accounts.
DTMF Keypad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending
on the selected input mode, you can enter digits, lower / upper case or special
characters.

Enterprise IP Phone Overview
8
Navigation Keys
Use the navigation keys to navigate in the display menus and confirm and cancel
actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
：Adjust the volume of the handset, headset, speaker and ring tone;
：Allows for hands-free communication during calls;
Press to switch to the Group Listening mode.
：Place and receive calls through an optionally connected headset. The LED will
be on when the phone is in Headset mode;
：Mute audio transmission locally during calls;
Hard Feature Keys
：Allow users to access the Voice Mail interface directly;
：Forward the current call to third party;
When the phone is in the idle status, press it to enter the forward
configuration page.
：Press it to enter the Dialed Calls interface, then choose a record to dial out.
LED Instruction
Table 1 Line Keys
LED Status
Description
Steady green
The account is active
Blinking green
There is an incoming call to the account, or there is a call on
hold status
off
The phone is in idle status whatever registered/ unregistered
Table 2 Line Keys set to BLF

Enterprise IP Phone Overview
9
LED Status
Description
Steady green
The monitored account is in idle status
Fast blinking green
There is an incoming call to the monitored account
Slow blinking green
The monitored account is on an conversation
Off
It is not active as BLF
Table 3 Power Indication LED
LED Status
Description
Steady green
Power on
Blinking green
There is incoming call to the device, or there is call on mute
off
Power off
Table 4 Line Keys set to BLA
LED Status
Description
Steady green
All of the members are in idle status
Slow blinking green
Some part(s)is seizing the line/ ring-back/ under the private
hold status.
Fast blinking green
Some part(s) is ringing /on the phone / under the public
hold status or all of the parts press hold.
Off
It is inactive as BLA
Icon Instruction
The IP Phone displays different kinds of icons on its LCD, you can refer to the
following table for their meanings:
Icon
Description
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
Input Method: multi-lingual letters in lower case
Input Method: multi-lingual letters in upper case
Icon
Description
Call mute
Call hold

Enterprise IP Phone Overview
10
Voicemail
SMS
Call forward
DND(Do Not Disturb)
Auto answer
In handset mode
In headset mode
In speaker mode
Ring volume is 0
The recording session cannot be started
The recording cannot be stopped
Probably the recording box is full
This call cannot be recorded.
The recording session is successfully started
User Interface
There are two ways to customize specific options on your phones:
1. Using keypad and display on the phone;
2. Using Web user interface in an Internet browser from your PC; please refer to
“Configuration and Registration”to get into the Web interface.
In many instances, it is possible to use both the user interfaces to operate the phone
and change settings; some, however, are only possible via a phone or web user
interface. Please refer to the following table for differences:
Phone Options
Phone UI
Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
Features
--Call Forward
--Call Waiting
--Key as Send
--Hot Line
--Anonymous Call
--Auto Redial Settings
√
√
√
√
√
√
√

Enterprise IP Phone Overview
11
--Dial Plan
--Tones
--DND Code
--ReDialTone
--Emergency
--BusyToneDelay
--Return code when refuse
--Return code when DND
--Intercom
--Call Completion
√
√
√
√
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
--Phone Volume
--Logo Customization
√
√
√
√
√
√
√
√
Advanced Phone Functions
--Accounts
--Network
--Voice
--Codecs
--Echo Cancellation etc
--Reset to factory
--Set admin password
--Update
--Set AES Key
--Keypad Lock
--Auto Provision
√
√
√
√
√
√
√
√
SIP Account
--User Option
--Account Active
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Register Status
--Server Option
--Registrar Server
--Registrar Port
--Outbound Proxy Server
--Backup Outbound Proxy
Server
--OutBound Status
--NAT Traversal
--STUN Server
--STUN Status
--Missed call log
--Auto Answer
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
--Contacts
--Blacklist
√
√

Enterprise IP Phone Overview
12
--Remote Phonebook
--Broadsoft
Note:
The above table only indicates most of phone functions rather than all of them.
Please refer to the relating parts for more details.
The default administrator password is admin.

Enterprise IP Phone Customizing Your Phone
13
Customizing Your Phone
General Settings
Phone Status
You can view the status of your phone using the Phone interface or the Web
interface.
This option allows you to review:
Network status: IP, Mac, Gateway, DNS, WAN, LAN, etc;
Phone status: Model, Hardware version, Firmware version, Product ID, MAC,
etc;
Accounts: The 3 SIP accounts status;
Firmware version;
To check the Phone Status via Phone interface:
1) Press OK button directly or Menu hot key, choose the Status option.
2) Use the navigation keys to scroll through the list and check the specific one.
To view the Phone Status via Web interface:
Open the web browsers and input the IP Address http://WAN-ip-address; Enter the
account and password (default account and password are both “admin”), choose
Status directly to check the status.
Language
The default Phone interface language is English. The Web interface language
depends on your computer Operation System. It will automatically match the
language with your computer and browser.
It also supports Simplified Chinese, Traditional Chinese, French, German, Italian,
Polish, Turkish, Portuguese, Spanish, etc. You can change the language for the phone
user interface and the web user interface independently from each other.
Note:
All languages may not be available for selection. The available languages depend on
the language packs currently loaded to the IP phone. Please contact with your
system administrator for more information about loading language packs.
To change the language via Phone interface：
1) Press Menu->Settings->Basic Settings->Language.
2) Scroll through the list of available languages.

Enterprise IP Phone Customizing Your Phone
14
3) Press the Save hot key when the desired language is highlighted. The language
appears on the graphic display will be changed to the one you chose.
4) Press Save hot key to save the changes.
5) Press Back hot key to return to the previous screen.
Time and Date
The time and date appears on the idle screen of the IP phone. If the phone cannot
obtain a time and date from the call server, please contact your system administrator
if the time or date is incorrect. You can set the time manually or via the SNTP server
which is used to synchronize the time.
To change the Time and Date via the Phone interface:
1) Press Menu->Settings->Basic Settings->Time &Date.
2) If SNTP Settings is selected, the phone will automatically get the time from the
specific NTP Server. Use the navigation keys to highlight the specific option and
the relating changes. You can set the Time Zone, NTP Server1/Server2, and
Daylight Saving respectively.
3) If Manual Setting is chosen, the time can be set manually. Use the navigation
keys to highlight the option and enter the specific date and time.
4) Press Save hot key, the time appears on the idle screen will be changed. Press
Back hot key to return to the previous screen.