Cisco 7961G - IP Phone VoIP User manual

User Guide for
Cisco Unified IP Phones
7961G and 7941G

Common Phone Tasks
View online help on
the phone Press .
Place a call Go-off hook before or
after dialing a number.
Redial a number
Press Redial. Or press
the Navigation button
while on-hook to see
your Placed Calls log.
Switch to the
handset during a call Pick up the handset.
Switch to the
speaker or headset
during a call Press or , then
hang up the handset.
Mute your phone Press .
Use your call logs Press to
choose a call log. To
dial, highlight a listing
and go off-hook.
Edit a number Press EditDial, << or
>>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Press Transfer and
enter a target number,
then press Transfer
again.
Start a standard (ad
hoc) conference call
With 1s
t
party on the line
press more > Confrn,
dial the participant,
then press Confrn
again.
Quick Reference Guide for
Cisco Unified IP Phones
7961G and 7941G
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
Answer Answer a call
Back Return to the previous Help
topic
Cancel Cancel an action or exit a
screen without applying
changes
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the
right of the cursor when
using EditDial
Details
Open the Details call record
for a multiparty call in the
Missed Calls and Received
Calls logs
Dial Dial a phone number
DirTrfr Transfer two calls to each
other
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their
defaults
Exit Return to the previous
screen

iDivert Send a call to your voice
messaging system
Join Join several calls already on
a single line to create a
conference
more Display additional softkeys
New Call Make a new call
Redial Redial the most recently
dialed number
Remove Remove a conference
participant
Resume Resume a call on hold
RmLstC Drop the last party added to
a conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
<< Delete entered characters
>> Move through entered
characters
Phone Screen Icons
Line and Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Selected Device
Handset in use
Headset in use
Speakerphone in use
Other Features
Message waiting
Option selected
Feature enabled
Button Icons
Messages
Services (Disabled)
Help
Directories
Settings
Volume
Speaker
Mute
Headset

Contents
Getting Started 1
Using this Guide 1
Safety and Performance Information 2
Connecting Your Phone 3
An Overview of Your Phone 5
Understanding Buttons and Hardware 5
Understanding Phone Screen Features 7
Cleaning the Phone Screen 7
Understanding Feature Buttons and Menus 7
Understanding the Help System on Your Phone 8
Understanding Lines vs. Calls 8
Understanding Line and Call Icons 8
Understanding Feature Availability 9
Basic Call Handling 10
Placing a Call—Basic Options 10
Placing a Call—Additional Options 10
Answering a Call 11
Ending a Call 11
Using Hold and Resume 12
Using Mute 12
Switching Between Multiple Calls 12
Viewing Multiple Calls 13
Transferring Calls 13
Forwarding All Calls to Another Number 14
Making Conference Calls 14
iv

Understanding Standard Conference Calls 14
Starting and Joining a Standard Conference 14
Using a Shared Line 16
Using a Handset, Headset, and Speakerphone 17
Using Phone Settings 18
Customizing Rings and Volume 18
Customizing the Phone Screen 18
Using Call Logs and Directories 19
Using Call Logs 19
Using Corporate Directory on Your Phone 20
Accessing the Voicemail System 21
Troubleshooting Your Phone 22
Index 23
v

Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 3.
Use your phone after it is
installed Start with An Overview of Your Phone, page 5.
Learn what the button lights
mean See Understanding Buttons and Hardware, page 5.
Learn about the display See Understanding Phone Screen Features, page 7.
Make calls See Placing a Call—Basic Options, page 10.
Put calls on hold See Using Hold and Resume, page 12.
Mute calls See Using Mute, page 12.
Transfer calls See Transferring Calls, page 13.
Make conference calls See Making Conference Calls, page 14.
Share a line See Using a Shared Line, page 16.
Use your phone as a
speakerphone See Using a Handset, Headset, and Speakerphone, page 17.
Change the ring volume or tone See Using Phone Settings, page 18.
View your missed calls See Using Call Logs and Directories, page 19.
Listen to your voice messages See Accessing the Voicemail System, page 21.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
1

Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents.
Warning: Read the installation instructions before you connect the system to its power source.
Warning: Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning: Do not work on the system or connect or disconnect cables during periods of
lightning activity.
Warning: To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain
TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.
Caution: Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
2

Connecting Your Phone
IMT will likely initially connect your new Cisco Unified IP Phone to the APU IP telephony network. If
your phone needs to be moved for any reason, refer to the figure and table below to connect your
phone.
1 DC adaptor port (DC48V) – Not used 5 Access port (10/100 PC) – Plug into
computer data port
2 AC-to-DC power supply – Not used 6 Handset port
3 AC power cord – Not used 7 Headset port
4 Network port (10/100 SW) – Plug into data jack 8 Footstand button
Connecting Your Phone
Your Cisco phone is powered by and runs off of a data connection. Your phone should be plugged
into a data jack (see 4 above), NOT a phone jack. Your computer can then run off of the data
connection through the phone by plugging your computer into the phone (see 5 above).
Adjusting the Footstand
To change the angle that your phone sits on your desk, adjust the footstand while pressing the
footstand button.
3

Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
1 Set the handset aside and pull the square plastic tab from the handset rest.
2 Rotate the tab 180 degrees.
3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Headset Information
To use a headset, connect it to the headset port on the back of your phone. For headset models that
are compatible with your phone and supported by IMT, please see this site:
www.apu.edu/imt/telecommunications/headsets. Requests to purchase headsets can be emailed to
the IMT Support Desk at [email protected].
4

An Overview of Your Phone
The Cisco Unified IP Phone 7961G and the 7941G are full-feature telephones that provide voice
communication over the same data network that your computer uses, allowing you to place and
receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco
Unified IP Phone 7961G provides six line buttons for phone lines, while the Cisco Unified IP Phone
7941G provides two line buttons (see Understanding Buttons and Hardware, page 5 for more details).
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Your phone supports a comprehensive online help system that
displays information on the phone screen.
Understanding Buttons and Hardware
You can use Figure 1 to identify buttons and hardware on your phone.
Figure 1 Cisco Unified IP Phone 7961G (the 7941G is identical but with only 2 line buttons)
Item Description For more information,
see...
1 Programmable
line buttons
Programmable buttons provide access to
different phone lines or extensions (line
buttons).
The buttons illuminate to indicate status:
Green, steady—Active call
Green, flashing—Held call
Amber, flashing—Incoming call
Red, steady—Remote line in use
•
Understanding Phone
Screen Features, page 7
•Basic Call Handling, page
10
•Using a Shared Line,
page 16
5