Well Well SIP-T28 User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: +420 5
39 088
00
0
,
E
-
mail: jo[email protected]z
,
Web: www.joyce.cz, www.joyce
-
energie.cz
WELL SIP-T28P User manual

About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for
power users in the office environment. It features fashionable and sleek design,
abundant telephony applications, broad interoperability with the popular 3
rd
party
VoIP products, fulfilling the VoIP deployment needs from enterprise and IT P.
In this User Guide, you will find everything you need to quickly use your new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this
guide before you set up and use the phone.
Declaration of onformity
Hereby, it’s declared that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
E Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference , in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.

Contents
Getting Started..................................................................................- 6 -
Packing List ............................................................................................................................... - 6 -
Assembling the Phone................................................................................................................ - 8 -
Configuration and Registration.................................................................................................. - 9 -
Configuring via Web Page ............................................................................................... - 10 -
Configuring via keypad.....................................................................................................- 11 -
Overview..........................................................................................- 12 -
Keypad Instruction................................................................................................................... - 12 -
LED Instruction........................................................................................................................ - 14 -
Icon Instruction........................................................................................................................ - 15 -
User Interface........................................................................................................................... - 16 -
Customizing Your Phone................................................................- 19 -
General Settings....................................................................................................................... - 19 -
Phone Status..................................................................................................................... - 19 -
Language.......................................................................................................................... - 19 -
Time and Date.................................................................................................................. - 20 -
Keypad Lock.................................................................................................................... - 22 -
Audio Settings.......................................................................................................................... - 24 -
Volume............................................................................................................................. - 24 -
Ring Tones ....................................................................................................................... - 25 -
Codec Selection................................................................................................................ - 26 -
Contact Management ............................................................................................................... - 27 -
Edit/Add/Delete Contact.................................................................................................. - 27 -
Import/Export Contact list................................................................................................ - 31 -
BlackList.......................................................................................................................... - 32 -
Remote Phone Book......................................................................................................... - 33 -
Broadsoft.......................................................................................................................... - 34 -
LDAP............................................................................................................................... - 35 -
Other Settings........................................................................................................................... - 36 -
Key as Send...................................................................................................................... - 36 -
Hot Line ........................................................................................................................... - 37 -
Anonymous call ............................................................................................................... - 38 -
Auto Redial...................................................................................................................... - 39 -
Auto Answer .................................................................................................................... - 40 -
Missed call log ................................................................................................................. - 41 -
Broadsoft Call Log........................................................................................................... - 42 -
Logo Customization......................................................................................................... - 43 -
Programmable Key .......................................................................................................... - 44 -
Softkey Layout................................................................................................................. - 45 -

Live Dialpad..................................................................................................................... - 46 -
Replace Rule.................................................................................................................... - 47 -
Dial Now.......................................................................................................................... - 48 -
Area Code ........................................................................................................................ - 49 -
Block Out......................................................................................................................... - 50 -
Feature Synchronisation................................................................................................... - 50 -
Push XML........................................................................................................................ - 51 -
WatchDog......................................................................................................................... - 52 -
Action URL/URI.............................................................................................................. - 53 -
Using the Basic Call Functions......................................................- 56 -
Making a call............................................................................................................................ - 56 -
Call Devices..................................................................................................................... - 56 -
Call Methods.................................................................................................................... - 56 -
Password dial ................................................................................................................... - 58 -
Call Completion............................................................................................................... - 59 -
Answering a call....................................................................................................................... - 60 -
Answering an incoming call............................................................................................. - 60 -
Denying an incoming call ................................................................................................ - 60 -
DND................................................................................................................................. - 60 -
Call Forward .................................................................................................................... - 61 -
Intercom........................................................................................................................... - 62 -
During an Active Call .............................................................................................................. - 62 -
Mute................................................................................................................................. - 62 -
Call Hold.......................................................................................................................... - 63 -
Call Waiting ..................................................................................................................... - 63 -
Call Transfer..................................................................................................................... - 64 -
3-way Conference............................................................................................................ - 65 -
Network Conference........................................................................................................ - 65 -
HuaWei ATS Conference ................................................................................................. - 66 -
Message.................................................................................................................................... - 67 -
Voicemail ......................................................................................................................... - 67 -
SMS.................................................................................................................................. - 69 -
Using the Advanced Phone Functions..........................................- 72 -
Account Settings...................................................................................................................... - 72 -
TLS .................................................................................................................................. - 73 -
DNS-SRV......................................................................................................................... - 74 -
Network Setting ....................................................................................................................... - 75 -
PC Port Setting................................................................................................................. - 75 -
VLAN Setting.................................................................................................................. - 77 -
LLDP................................................................................................................................ - 78 -
HTTPS ............................................................................................................................. - 79 -
Maintenance Tasks................................................................................................................... - 81 -

Administrator Mode......................................................................................................... - 81 -
Administrator/User Password .......................................................................................... - 81 -
Reboot.............................................................................................................................. - 82 -
Reset to Factory ............................................................................................................... - 82 -
Firmware Update.............................................................................................................. - 84 -
Decryption........................................................................................................................ - 85 -
Zero-sp-touch................................................................................................................... - 86 -
System Log Export........................................................................................................... - 87 -
PCAP Trace Export.......................................................................................................... - 88 -
802.1X.............................................................................................................................. - 88 -
DSS key Configuration............................................................................................................ - 89 -
Conference....................................................................................................................... - 90 -
Forward............................................................................................................................ - 90 -
Transfer............................................................................................................................ - 90 -
Hold.................................................................................................................................. - 91 -
DND................................................................................................................................. - 91 -
Redial............................................................................................................................... - 91 -
Call Return....................................................................................................................... - 91 -
SMS.................................................................................................................................. - 92 -
Pick Up............................................................................................................................. - 92 -
Call Park........................................................................................................................... - 92 -
DTMF .............................................................................................................................. - 92 -
Voice Mail........................................................................................................................ - 93 -
Speed Dial........................................................................................................................ - 93 -
Intercom........................................................................................................................... - 93 -
Line.................................................................................................................................. - 94 -
BLF.................................................................................................................................. - 94 -
URL.................................................................................................................................. - 94 -
Group Listening ............................................................................................................... - 95 -
Public Hold ...................................................................................................................... - 95 -
Private Hold ..................................................................................................................... - 95 -
Shared Line...................................................................................................................... - 95 -
XML Group...................................................................................................................... - 96 -
Group Pick up .................................................................................................................. - 96 -
Paging .............................................................................................................................. - 96 -
Record.............................................................................................................................. - 97 -
Xml Browser.................................................................................................................... - 97 -
Hot Desking ..................................................................................................................... - 97 -
URL Record..................................................................................................................... - 98 -
LDAP............................................................................................................................... - 98 -
BLF List........................................................................................................................... - 99 -
Prefix................................................................................................................................ - 99 -
Zero-sp-touch................................................................................................................... - 99 -
ACD............................................................................................................................... - 100 -

Local Group ................................................................................................................... - 100 -
Broadsoft Group............................................................................................................. - 100 -
Tone Settings.......................................................................................................................... - 101 -
Voice ...................................................................................................................................... - 101 -
Ring........................................................................................................................................ - 102 -
Trouble Shooting...........................................................................- 104 -

Enterprise IP Phone Getting Started
Getting Started
Packing List
The following components are included in your package:
 Enterprise IP Phone
 Phone tand
 Power Adapter
 Handset & Handset Cord

Enterprise IP Phone Getting Started
 Ethernet Cable
 Quick Installation Guide & Quick Reference
 CD Content
Check this list before installation to ensure that you have received each item. If you
are missing any items, contact your IP phone reseller.

Enterprise IP Phone Getting Started
Assembling the Phone
This section introduce how to assemble the phone with the components in the
packing list：
 Attach the stand;
 Connect Handset and Headset;
 Connect Network and Power.
1) Attach the Stand, as shown below:
2) onnect Handset and Headset, as shown below:
Note:

Enterprise IP Phone Getting Started
Headset is not provided in the packing list. Please contact your distributor for more
information.
3) onnect Network and Power
There are two ways for network and power source connections. You can either
connect the phone to the AC Power directly using the power adapter or to a PoE
compliant switch or hub. Your system administrator will advise you on which one to
use.
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet
cable and switch/hub is PoE compliant.
2. The Internet Port can be also connected to Hub/ witch/IP PBX or other internet
devices.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, shown as below:
Configuration and Registration
If you are administrator, you need to do some simple configuration to make the

Enterprise IP Phone Getting Started
phone work. If not, please contact your internet administrator or service provider for
more details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out
the IP address of IP phone. Enter it (for example http://192.168.3.35) into the
address bar of web browser. The default administrator’s login name and password
are admin/admin. The default user’s login name and password are user/user.
Note:
Please locate your PC in the same network segment of IP phone [phone].X) to
access the web configuration page. Please consult your system administrator for
help.
Network Settings
Choose Network-> Internet Port（WAN）
DHCP: Under the default situation the phone attempts to contact a DHCP erver in
your network in order to obtain its valid network settings, e.g. IP address, sub mask,
gateway, DN server, etc.
Static IP Address: If your phone cannot contact a DHCP erver for any reason, you
need to enter the network settings manually via tatic IP Address. Please contact
your internet administrator for more details.
PPPoE: If you are using the xD L Modem, you can connect your phone to the
internet via PPPoE mode. Please contact your I P for the User Name and Password
for internet access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.
Account Settings
The phone attempts to register to the IP server using the account data provided by
the automatic or manual initialization.
Choose Account, you will find the following parameters:
Field Description
Register Status It shows the register status of the phone.
Account Active You can choose on/off to enable/disable the account
respectively.
Label The name showing on the LCD of current device.
Display Name The local phone name showing on the other phone when
calling.
Register Name Register name provided by I P.
User Name User account information, provided by I P.
Password Account password provided by I P.
SIP Server IP server address provided by I P.
When you have finished the Network and Account etting configuration, the Register

Enterprise IP Phone Getting Started
tatus Icons will show in the idle screen:
Registered successfully
Register failed
Registering
When all accounts register fail, phone will display "No ervice" by default.
When the phone reboot, it will register automatically. If many phones register at the
same time, this will affect the server, the users can set the register power up time so
that the phone will random register automatically within the set time.
etting the power up time via web interface:
Choose Network->Advanced-> Registration random, enter the time in the field.
Note:
hould the IP PBX ( IP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method or
enter the password via the web user interface.
Configuring via keypad
Network Settings: Press Menu-> ettings->Advanced ettings, enter the password,
and choose Network ->WAN Port /PC Port /VLAN/Webserver Type/802.1x
ettings/VPN Option to enter the internet relating configuration page.
Account Settings: Press Menu-> ettings->Advanced ettings, enter the password,
and choose Accounts to configure the account settings.
You can refer to the above “Configuring via Web Page” for the parameter details.

Enterprise IP Phone Overview
Overview
Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is
not powered，and blink when someone calls in or there is a call on mute.
Hot Keys
The screen will display labels for these keys, to identify their context-sensitive
functions, and you can custom softkeys under different status.
Line Keys
These buttons are used to active up to the six user accounts.
DSS Keys
These keys are used for various functionalities such as call /Line appearance Button,
peed dial, Intercom, Pickup, Hold, Transfer, etc. If not stated the adjacent LED will
light when the assigned functionality is turned on.

Enterprise IP Phone Overview
Dial Pad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending
on the selected input mode, you can enter digits, lower / upper case or special
characters.
Navigation Keys
Use the navigation keys to navigate in the display menus and confirm or cancel
actions.
Audio Device ontrol Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
： Adjust the volume of the handset, headset, speaker, ring tone and
signal tone;
： Allows for hands-free communication during calls;
Press to switch to the Group Listening mode;
： Place and receive calls through an optionally connected headset. The LED
will be on when the phone is in Headset mode;
： Mute audio transmission locally during calls;
Hard Feature Keys
： Allow users to access the voicemail interface directly;
： Enable setup of a conference;
： Place a call on hold or resume it;
： During a call, press to transfer the current call to the third party;
When the phone under the idle, press to enter the forward configuration
page;
： Press to enter the Dialed Calls interface and choose a record to dial out;

Enterprise IP Phone Overview
LED Instruction
Table 1 D Key set to BLF
LED Status Description
teady green The monitored
account is in idle status
Blinking red There is an incoming call to the monitored account
teady red The monitored account is on a conversation
Off It is not active as BLF
Table 2 D Keys set to BLA (Bridged Line Appearances)
LED Status Description
teady green All of the members are in idle status
teady red ome part(s)is seizing the line
Blinking green 300ms
ome part(s) is ring-back
Blinking red 300ms ome part(s) is ringing
teady orange ome part(s) is on the phone
Blinking Orange
500ms
ome part(s) is under the public hold status, and all of the
members can retrieve the call
Blinking green 500ms ome part(s) is under the private hold status, and only the
initiator can retrieve the call
Blinking red 500ms Three way conference, all of the parts press hold
Off It is not active as BLA
Table 3 Line Keys set to BLF
LED Status Description
teady green The monitored
account is in idle status
Fast blinking green There is an incoming call to the
monitored
account
low blinking green The
monitored
account is on an conversation
Off It is not active as BLF
Table 4 Line Keys set to BLA
LED Status Description
teady green All of the members are in idle status
low blinking green ome part(s)is seizing the line/ ring-back/ under the private
hold status.
Fast blinking green ome part(s) is ringing/on the phone / under the public hold
status or all of the parts press hold.
Off It is not active as BLA
Table 5 Line Keys
LED Status Description

Enterprise IP Phone Overview
teady green The account is active
Blinking green There is an incoming call to the account, or there is a call
on hold.
Off The phone is in idle status whatever registered
/unregistered
Table 6 Power Indication LED
LED Status Description
teady green Power on
Blinking green There is an incoming call, or there is a call on mute
Off Power off
Icon Instruction
The IP Phone displays different kinds of icons on its LCD, you can refer to the
following table for their meanings:
Icon Description
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
Input Method: multi-lingual letters in lower case
Input Method: multi-lingual letters in upper case
Call mute
Call hold
Voicemail
M
Call forward
DND(Do Not Disturb)
Auto answer
In handset mode

Enterprise IP Phone Overview
In headset mode
In speaker mode
Ring volume is 0
The recording session cannot be started
The recording cannot be stopped
Probably the recording box is full
This call cannot be recorded
The recording session is successfully started
User Interface
There are two ways to customize specific options on your phones:
1. Using keypad and display on the phone;
2. Using Web user interface in an Internet browser from your PC; please refer to
“Configuration and Registration” to get into the Web interface.
In many instances, it is possible to use both the user interfaces to operate the phone
and change settings; some, however, are only possible via a phone or web user
interface. Please refer to the following table for differences:
Phone Options Phone UI Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√ √
Features
--Call Forward
--Call Waiting
--D Keys
--Key as end
--Hot Line
--Anonymous Call
--Auto Redial ettings
--DND Code
--ReDialTone
--Emergency
--BusyToneDelay
--Return code when refuse
--Return code when DND
--Intercom
--Call Completion
√
√
√
√
√
√
√
√
√
√
√

Enterprise IP Phone Overview
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
--Phone Volume
--Logo Customization
√
√
√
√
√
√
√
√
Advanced Phone Functions
--Accounts
--Network
--Voice
--Codecs
--Echo Cancellation etc
--Phone etting
--Backlight
--Contrast
--Lock
--Reset to factory
-- et admin password
-- et AE Key
--Auto Provision
√
√
√
√
√
√
√
√
√
√
√
SIP Account
--User Option
--Account Active
--Label
--Display Name
--Register Name
--User Name
--Account
--Password
-- IP erver
--Register tatus
-- erver Option
--Registrar erver
--Registrar Port
--Outbound Proxy erver
--Backup Outbound Proxy
erver
--OutBound tatus
--NAT Traversal
-- TUN erver
-- TUN tatus
--Missed call log
--Auto Answer
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
--Contacts
--Blacklist
√
√
√
√
√
√
√
√
√
√

Enterprise IP Phone Overview
Note:
1. The above table only indicates most of phone functions rather than all of them.
Please refer to the relating parts for more details.
The default administrator password is admin.

Enterprise IP Phone ustomizing Your Phone
Customizing Your Phone
General Settings
Phone Status
You can view the status of your phone using the Phone interface or the Web
interface.
This option allows you to review:
 Network status: IP, Mac, WAN/LAN, Gateway and DN ;
 Phone status: Model, Hardware, Firmware, Product ID and MAC;
 Accounts: The 6 IP accounts status;
 Firmware version;
To check the Phone tatus via Phone interface:
1) Press OK button directly or Menu hot key, choose the tatus option.
2) Use the navigation keys to scroll through the list and check the specific one.
To view the Phone tatus via Web interface:
Open the web browsers and input the IP Address http://WAN-ip-address; Enter the
account and password (default account and password are both “admin”); choose
tatus directly to check the status.
Language
The default Phone interface language is English. The Web interface language will
depend on your computer Operation ystem. It will automatically match the
language with your computer and browser.
It also supports implified Chinese, Traditional Chinese, French, German, Italian,
Portuguese, panish, etc. You can change the language for the phone user interface
and the web user interface independently from each other.
Note:
All languages may not be available for selection. The available languages depend
on the language packs currently loaded to the IP phone. Please contact with your
system administrator for more information about loading language packs.
To change the language via Phone interface：
1) Press Menu-> ettings->Basic ettings->Language.
2) croll through the list of available languages.
3) Press the ave hot key when the desired language is highlighted. The language
appears on the graphic display will be changed to the one you chose.