NEC Univerge SV9100 Owner's manual

TABLE OF CONTENTS
ANSWER HOLD /ANSWER KEY 1
BACKGROUND MUSIC 2
CALL FORWARDING 3-13
CALL WAITING /CAMP-ON 14
CALLBACK 15
CALLER ID 16
CLOCK /CALENDAR DISPLAY 17
CONFERENCE 18-20
DIRECTED CALL PICKUP 21
DIRECTORY DIALING 22
DISTINCTIVE RINGING,TONES AND FLASH PATTERNS 23
DO NOT DISTURB 24-25
GROUP CALL PICKUP 26
GROUP LISTEN 27
HANDSET MUTE 28
HANDSFREE AND MONITOR 29

HANDSFREE ANSWERBACK /FORCED INTERCOM RINGING 30
INTERCOM 31-32
LAST NUMBER REDIAL 33-34
MESSAGE WAITING 35-36
MICROPHONE CUTOFF 37
ONE TOUCH CALLING 38-39
PAGING EXTERNAL 40
PAGING INTERNAL 41
REDIAL FUNCTION 42-43
REPEAT REDIAL 44
SELECTABLE RING TONES 45
SPEED DIAL 46-53
STATION NAME ASSIGNMENT 54-55
TRANSFER 56-58
VOICE OVER 59
VOLUME CONTROLS 60

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NEC SV8100 Quick Reference Guide
Answer Hold
Operation
To answer a call on a different line key or CAP key with a call in progress:
1. Receive a CO/PBX, DID/DISA/DIL/E&M incoming ring.
Answer flashes.
2. Press Answer, and answer the new call.
The Answer LED goes out. The original call is put on hold.
3. If additional calls are received, press Answer to place the current call on hold and connect to
the next call as long as Call Appearance Keys and or CO line keys are available.
Answer Key
Operation
To answer calls using the Answer Key:
1. Receive CO/PBX incoming ring.
2. Press Answer.
3. Talk with the CO/PBX incoming calling party.
4. When additional CO incoming calls are received, press Answer to place the current call on
hold and connect the multiline terminal user to the next call.
NEC SV9100 Feature Handbook

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Sends music from a customer-provided music
source to the speakers of the multiline
telephone when the station is idle.
Background Music
Operation
To turn Background Music on or off:
1. Press idle Speaker.
2. Dial 725.
3. Press Speaker to hang up.

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Call Forwarding
Operation
To set Call Forward – Immediate at a forwarding station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Immediate Service Code (default: 741).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function Keys.
3. Dial 1 (Set).
4. Dial the destination extension or off-premise number.
5. Press Speaker or hang up.
The Call Forwarding Programmable Function Key lights.
To cancel Call Forward – Immediate at a forwarding station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Immediate Service Code (default: 741).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 0 (Cancel).
4. Press Speaker or hang up.
The Call Forwarding Programmable Function Key turns off.

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Call Forwarding (continued)
To set Call Forward – Busy/No Answer at a forwarding station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 1 (Set).
4. Dial the destination extension or off-premise number.
5. Press Speaker or hang up.
The Call Forwarding Programmable Function Key turns on.
To cancel Call Forward – Busy/No Answer at a forwarding station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 0 (Cancel).
4. Press Speaker or hang up.
The Call Forwarding Programmable Function Key turns off.

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Call Forwarding (continued)
To set Call Forward – Both Ring at a forwarding station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Both Ring Service Code (default: 745).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 1 (Set).
4. Dial the destination extension number.
5. Press Speaker or hang up.
The Call Forwarding Programmable Function Key turns on.
To cancel Call Forward – Both Ring at a forwarding station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Both Ring Service Code (default: 745).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 0 (Cancel).
4. Press Speaker or hang up.
The Call Forwarding Programmable Function Key turns off.

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Call Forwarding (continued)
To set Call Forward – Follow Me from the destination station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Follow Me Service Code (default: 746).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 1 (Set).
4. Dial the station number to be forwarded and then the destination number.
5. Press Speaker or hang up.
The Call Forwarding Programmable Function Key goes on.
To cancel Call Forward – Follow Me from the destination station:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward – Follow Me Service Code (default: 746).
- OR -
At the multiline terminal only, press the Call Forwarding Programmable Function keys.
3. Dial 0 (Cancel).
4. Dial the station number, which is forwarded, or 0 to cancel all extensions.
5. Press Speaker or hang up.
The Call Forwarding Programmable Function Key turns off.

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Call Forwarding (continued)
To set Call Forward Immediate for any Extension to Destination:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790).
3. Dial 1 (Set).
4. Dial the extension number to be forwarded and then the destination number.
5. Press Speaker or hang up.
To cancel Call Forward Immediate for any Extension:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 790).
3. Dial 0 (Cancel).
4. Dial the station number which is forwarded.
5. Press Speaker or hang up.
To set Call Forward Busy/No Answer for any Extension to Destination:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default:
793).
3. Dial 1 (Set).
4. Dial the extension number to be forwarded and then the destination number.
5. Press Speaker or hang up.

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Call Forwarding (continued)
To cancel Call Forward Busy/No Answer for any Extension to Destination:
1. Pick up the handset or press Speaker.
2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default:
793).
3. Dial 0 (Cancel).
4. Dial the station number, which is forwarded.
5. Press Speaker or hang up.
To set Call Forward – Immediate using a Virtual Extension:
1. Press the idle Virtual Extension key.
2. Dial the Call Forward – Immediate Service Code (default: 741).
3. Dial 1 (Set).
4. Dial the destination extension or off-premise number.
5. Press Speaker or hang up.
To cancel Call Forward – Immediate at a forwarding station:
1. Press the idle Virtual Extension key.
2. Dial the Call Forward – Immediate Service Code (default: 741).
3. Dial 0 (Cancel).
4. Press Speaker or hang up.

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Call Forwarding (continued)
To set Call Forward – Busy/No Answer using a Virtual Extension:
1. Press the idle Virtual Extension key.
2. Dial the Call Forward – Busy/No Answer Service Code (Default: 744).
3. Dial 1 (Set).
4. Dial the destination extension or off-premise number.
5. Press Speaker or hang up.
To cancel Call Forward – Busy/No Answer using a Virtual Extension:
1. Press the idle Virtual Extension key.
2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).
3. Dial 0 (Cancel).
4. Press Speaker or hang up.

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Call Forwarding, Off-Premise
Operation
To activate Call Forwarding Off-Premise non-split:
1. At a multiline terminal, press Speaker.
- OR -
At a single line telephone, lift the handset.
2. Dial the Call Forwarding Service Code.
- OR -
At a multiline terminal only, press the Call Forwarding Programmable Function keys
3. Dial 1 (Set).
4. Dial the Trunk Access Code (default: 9) + Number (9+2142622000).
Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or
001~100) or #9 + Line number (e.g., 05 or 005 for line 5).
Your DND or Call Forwarding (Device) Programmable Function key flashes.
To cancel Call Forwarding Off-Premise non-split:
1. At a multiline terminal, press Speaker.
- OR -
At a single line telephone, lift the handset.
2. Dial the Call Forward Access Code (default not assigned).
3. Dial 0 (Cancel).

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Call Forwarding, Off-Premise (continued)
To activate Call Forwarding Off-Premise Split:
1. At a multiline terminal, press Speaker.
- OR -
At a single line telephone, lift the handset.
2. Dial the Call Forwarding Service Code.
3. Dial 1 (Set).
4. Dial 1 (Internal) or 0 (External).
5. Dial Trunk Access Code (default: 9) + number (9 + 2142622000)
Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or
001~100) or #9 + Line number (e.g., 05 or 005 for line 5).
Your DND or Call Forwarding (Device) Programmable Function key flashes.
To cancel Call Forwarding Off-Premise Split:
1. At the multiline terminal, press Speaker.
- OR -
2. At a single line telephone, lift the handset.
3. Dial the Call Forward Access Code (default not assigned).
4. Dial 0 (Cancel).
If Internal and External are set both are canceled.
Your DND or Call Forwarding (Device) Programmable Function key flashes.

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Call Forwarding, Off-Premise (continued)
Trunk-to-Trunk Forwarding:
Set the Destination and Forward the Line:
1. Lift the handset.
2. Dial 735.
3. Dial trunk port number (001~200) to be defined.
4. Select the mode (1~8) to be defined.
5. Enter the telephone number, which is the destination of the forwarded trunk.
The number is stored in the Speed Dial bin number. This entry overwrites any existing number
defined in the bin.
6. Press Hold to accept the entry.
7. Repeat from Step 3 to define another mode entry or press Speaker to hang up.
Cancel the Line Forwarding:
1. Lift the handset.
2. Dial 735.
3. Dial trunk port number (7 001~200) to be defined.
4. Select the mode (1~8) to be defined.
5. Press the Exit key.
6. Press Speaker to hang up.

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Call Forwarding / Do Not Disturb Override
Operation
To override an extension Call Forwarding or Do Not Disturb:
1. Call the forwarded or DND extension.
2. Press the Override key

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With Call Waiting, an extension user
may call a busy extension and wait in
line (Camp-On) without hanging up
Call Waiting / Camp-On
Operation
To Camp-On a busy extension:
1. Call the busy extension.
2. Dial # or press the Camp-On key
3. Do not hang up.
To cancel a Camp-On request:
1. Hang up.
2. At a multiline terminal, press Speaker and dial 770.
- OR -
At a multiline terminal, press the Camp-On key
- OR -
At the single line telephone, lift the handset and dial 770.
To Split (answer a waiting call) at a single line telephone:
Listen for Call Waiting Tones.
1. Hookflash and dial 794 to repeatedly split between the two calls.

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When an extension user calls a co-worker
that does not answer or is busy, they can
leave a Callback request for a return call.
The user does not have to repeatedly call
the unanswered extension back, hoping
to find it idle
Callback
Operation
To place a Callback:
1. Call unavailable (busy or unanswered) extension.
2. Dial # or press the Callback key
3. Hang up.
4. Lift the handset when busy extension calls you back.
* If the unavailable extension was unanswered (not busy), the Callback goes through after your
co-worker uses their telephone for the first time.
*If you have Callback Automatic Answer, you automatically place a call to the formerly busy
extension when you lift the handset. If you do not have Callback Automatic Answer, you must
press the ringing line appearance to place the call.
To cancel a Callback:
1. At the multiline terminal, press Speaker and Dial 770.
- OR -
At the multiline terminal, press Camp-On key
- OR -
At the single line telephone, lift the handset and dial 770.
To test Callback at a single line telephone:
1. Lift the handset.
2. Dial 799.
3. Hang up.
4. When the telephone rings, lift the handset.
*You hear the Hold tone.
5. Hang up.

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Caller ID
Operation
Checking your Answered/Unanswered Caller ID Calls:
To review the last 50 outside calls your extension received:
1. At a display multiline terminal, press the LIST Softkey.
- OR -
Press the Left Cursor Key twice and skip step 2.
2. Press CID.
* The first row of your display shows the Caller ID number. If there is an “” next to the call
record number in the left-hand corner, this indicates that it is a call you missed (unanswered).
The second row shows the date and time of the call.
* Press the up and down softkeys to see the list of calls available in the buffer.
3. If the Caller ID includes a name, you can press the HELP key to view the number of the caller.
4. To call the displayed number, press a line/Call Appearance (CAP) Key.
- OR -
To erase the displayed number without returning the call, press the DEL Softkey.
5. Press Speaker to hang up

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Clock/Calendar Display
Operation
To set the system Time:
1. Press Speaker.
2. Dial 728.
3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM).
4. Dial two digits for the minutes (00~59).
5. Press Speaker to hang up.