Well SIP-T20 User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: [phone], E-mail: [email protected]z, Web: www.joyce.cz, www.joyce-energie.cz
Released for firmware versions V61
WELL SIP-T20/T20P User manual

About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for
power users in the office environment. It features fashion and sleek design,
abundant telephony applications, broad interoperability with the popular 3rd party
VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this
guide before you configure and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.

Contents
Getting Started ..................................................... 1
Packing List................................................................................................1
Assembling the Phone .................................................................................3
Configuration and Registration .....................................................................5
Configuring via Web Page.......................................................................5
Configuring via keypad ..........................................................................6
Overview .............................................................. 7
Keypad Instruction......................................................................................7
LED Instruction ..........................................................................................9
Icon Instruction..........................................................................................9
User Interface .......................................................................................... 10
Customizing Your Phone..................................... 12
General Settings.......................................................................................12
Phone Status ...................................................................................... 12
Language ........................................................................................... 12
Time and Date .................................................................................... 13
Keypad Lock .......................................................................................14
Audio Settings.......................................................................................... 16
Volume .............................................................................................. 16
Ring Tones .........................................................................................16
Codec Selection ..................................................................................18
Contact Management ................................................................................ 19
Configure/Add/Delete Contact ..............................................................19
Import/Export Contact list.................................................................... 22
Blacklist .............................................................................................23
Other Settings.......................................................................................... 23
Key as Send .......................................................................................23
Hot Line.............................................................................................24
Headset Prior......................................................................................25
Dual Headset......................................................................................26
Anonymous call .................................................................................. 26
Auto Redial.........................................................................................27
Auto Answer.......................................................................................28
Missed call log ....................................................................................29
Logo Customization ............................................................................. 31
Programmable Key .............................................................................. 31
Live Dialpad .......................................................................................32
Replace Rule.......................................................................................33

Dial Now ............................................................................................ 34
Area Code .......................................................................................... 35
Block Out ...........................................................................................36
Feature Synchronisation.......................................................................37
WatchDog ..........................................................................................38
Basic Call Functions............................................ 39
Making a call............................................................................................39
Call Devices........................................................................................39
Call Methods....................................................................................... 39
Password dial .....................................................................................41
Call Completion...................................................................................41
Answering a call .......................................................................................42
Answering an incoming call ..................................................................42
Denying an incoming call .....................................................................42
DND ..................................................................................................42
Call Forward ....................................................................................... 42
Intercom............................................................................................44
During an Active Call................................................................................. 44
Mute..................................................................................................44
Call Hold ............................................................................................ 45
Call Waiting ........................................................................................45
Call Transfer .......................................................................................46
3-way Conference ............................................................................... 47
Network Conference ............................................................................47
Voicemail ........................................................................................... 48
Advanced Phone Functions ................................. 50
Account Setting ........................................................................................50
TLS ...................................................................................................50
DNS-SRV ...........................................................................................51
Network Setting .......................................................................................52
PC Port Setting ................................................................................... 52
VLAN Setting ......................................................................................53
LLDP.................................................................................................. 54
HTTPS ............................................................................................... 55
Maintenance Tasks....................................................................................56
Administrator Mode .............................................................................56
Administrator/User Password ................................................................ 57
Reboot...............................................................................................57
Reset to Factory..................................................................................57
Firmware Update.................................................................................58
Zero-sp-touch.....................................................................................60
System Log Export .............................................................................. 61
PCAP Trace Export............................................................................... 61

802.1X ..............................................................................................61
DSS keys Configuration .............................................................................61
Line................................................................................................... 63
Speed Dial ......................................................................................... 63
BLF ...................................................................................................63
BLF List..............................................................................................63
Voice Mail...........................................................................................64
Pick Up .............................................................................................. 64
Group Pick up ..................................................................................... 64
Call Park ............................................................................................65
Intercom............................................................................................65
DTMF.................................................................................................66
Prefix................................................................................................. 66
Local Group........................................................................................ 66
Conference.........................................................................................66
Forward ............................................................................................. 67
Transfer ............................................................................................. 67
Hold .................................................................................................. 67
DND ..................................................................................................67
Redial ................................................................................................68
Call Return .........................................................................................68
Record ............................................................................................... 68
URL Record ........................................................................................68
Multicast Paging..................................................................................69
Group Listening ..................................................................................70
Public Hold .........................................................................................70
Private Hold........................................................................................ 71
Shared Line........................................................................................ 71
Automatic Call Distribution (ACD)..........................................................71
Zero-sp-touch.....................................................................................72
URL ...................................................................................................72
SNMP ......................................................................................................73
Action URL............................................................................................... 74
Action URI ............................................................................................... 75
Music on Hold........................................................................................... 76
SIP Diversion Display ................................................................................77
Suppress DTMF Display ............................................................................. 78
Tone Settings ........................................................................................... 79
Voice.......................................................................................................79
Ring........................................................................................................81
Trouble Shooting .................................................. 2

Enterprise IP Phone Getting Started
1
Getting Started
Packing List
The following components are included in your package:
Enterprise IP Phone
Phone Stand
Power Adapter

Enterprise IP Phone Getting Started
2
Handset & Handset Cord
Ethernet Cable
Quick Installation Guide & Quick Reference
CD Content
Check this list before installation to ensure that you have received each item. If you
are missing any items, contact your IP phone reseller.

Enterprise IP Phone Getting Started
3
Assembling the Phone
This section introduce how to assemble the phone with the components in the
packing list：
Attach the stand;
Connect Handset and Headset;
Connect Network and Power.
1) Attach the Stand, as shown below:
Stand attached
2) Connect Handset and Headset, as shown below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.

Enterprise IP Phone Getting Started
4
3) Connect Network and Power
There are two ways for network and power source connections. Users can either
connect the phone to the AC Power directly using the power adapter or to a PoE
compliant switch or hub. Your system administrator will advise you on which one to
use.
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet
cable and switch/hub are PoE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, shown as below:

Enterprise IP Phone Getting Started
5
Configuration and Registration
If you are administrator, you need to do some simple configuration to make the
phone work. If not, please contact with your system administrator or system
administrator for more details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out
the IP address of IP phone. Enter it (for example http://192.168.3.28) into the
address bar of web browser. The default administrator’s login name and password
are admin/admin. The default user’s login name and password are user/user.
Note:
Please locate your PC in the same network segment of IP phone [phone].X) to
access the web configuration page. Please consult your system administrator for
help.
Network Settings
Click on Network->Internet Portn (WAN).
DHCP: Under the default situation the phone attempts to contact a DHCP Server in
order to obtain its valid network settings, e.g. IP address, subnet mask, gateway,
DNS server, etc.
Static IP Address: If your phone cannot connect a DHCP Server for any reason,
you need to enter the network settings manually via Static IP Address. Please
contact your system administrator for more details.
PPPoE: If you are using the xDSL Modem, users can connect your phone to the
internet via PPPoE mode. Please contact your ITSP for the User Name and
Password for internet access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your
network administrator.
Account Settings
The phone attempts to register to the SIP server using the account data provided by
the automatic or manual initialization.
Click on Account, you will find the following parameters:
Field
Description
Register Status
It shows the register status of the phone.
Account Active
Users can select on/off to enable/disable the account
respectively.
Label
The name showing on the LCD of current device.
Display Name
The local phone name showing on the other phone when calling.
Field
Description
Register Name
Register name provided by ITSP.
User Name
User account information, provided by ITSP.