Well SIP-T20 User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: [phone], E-mail: [email protected]z, Web: www.joyce.cz, www.joyce-energie.cz
Released for firmware versions V61
WELL SIP-T20/T20P User manual

About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for
power users in the office environment. It features fashion and sleek design,
abundant telephony applications, broad interoperability with the popular 3rd party
VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this
guide before you configure and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.

Contents
Getting Started ..................................................... 1
Packing List................................................................................................1
Assembling the Phone .................................................................................3
Configuration and Registration .....................................................................5
Configuring via Web Page.......................................................................5
Configuring via keypad ..........................................................................6
Overview .............................................................. 7
Keypad Instruction......................................................................................7
LED Instruction ..........................................................................................9
Icon Instruction..........................................................................................9
User Interface .......................................................................................... 10
Customizing Your Phone..................................... 12
General Settings.......................................................................................12
Phone Status ...................................................................................... 12
Language ........................................................................................... 12
Time and Date .................................................................................... 13
Keypad Lock .......................................................................................14
Audio Settings.......................................................................................... 16
Volume .............................................................................................. 16
Ring Tones .........................................................................................16
Codec Selection ..................................................................................18
Contact Management ................................................................................ 19
Configure/Add/Delete Contact ..............................................................19
Import/Export Contact list.................................................................... 22
Blacklist .............................................................................................23
Other Settings.......................................................................................... 23
Key as Send .......................................................................................23
Hot Line.............................................................................................24
Headset Prior......................................................................................25
Dual Headset......................................................................................26
Anonymous call .................................................................................. 26
Auto Redial.........................................................................................27
Auto Answer.......................................................................................28
Missed call log ....................................................................................29
Logo Customization ............................................................................. 31
Programmable Key .............................................................................. 31
Live Dialpad .......................................................................................32
Replace Rule.......................................................................................33

Dial Now ............................................................................................ 34
Area Code .......................................................................................... 35
Block Out ...........................................................................................36
Feature Synchronisation.......................................................................37
WatchDog ..........................................................................................38
Basic Call Functions............................................ 39
Making a call............................................................................................39
Call Devices........................................................................................39
Call Methods....................................................................................... 39
Password dial .....................................................................................41
Call Completion...................................................................................41
Answering a call .......................................................................................42
Answering an incoming call ..................................................................42
Denying an incoming call .....................................................................42
DND ..................................................................................................42
Call Forward ....................................................................................... 42
Intercom............................................................................................44
During an Active Call................................................................................. 44
Mute..................................................................................................44
Call Hold ............................................................................................ 45
Call Waiting ........................................................................................45
Call Transfer .......................................................................................46
3-way Conference ............................................................................... 47
Network Conference ............................................................................47
Voicemail ........................................................................................... 48
Advanced Phone Functions ................................. 50
Account Setting ........................................................................................50
TLS ...................................................................................................50
DNS-SRV ...........................................................................................51
Network Setting .......................................................................................52
PC Port Setting ................................................................................... 52
VLAN Setting ......................................................................................53
LLDP.................................................................................................. 54
HTTPS ............................................................................................... 55
Maintenance Tasks....................................................................................56
Administrator Mode .............................................................................56
Administrator/User Password ................................................................ 57
Reboot...............................................................................................57
Reset to Factory..................................................................................57
Firmware Update.................................................................................58
Zero-sp-touch.....................................................................................60
System Log Export .............................................................................. 61
PCAP Trace Export............................................................................... 61

802.1X ..............................................................................................61
DSS keys Configuration .............................................................................61
Line................................................................................................... 63
Speed Dial ......................................................................................... 63
BLF ...................................................................................................63
BLF List..............................................................................................63
Voice Mail...........................................................................................64
Pick Up .............................................................................................. 64
Group Pick up ..................................................................................... 64
Call Park ............................................................................................65
Intercom............................................................................................65
DTMF.................................................................................................66
Prefix................................................................................................. 66
Local Group........................................................................................ 66
Conference.........................................................................................66
Forward ............................................................................................. 67
Transfer ............................................................................................. 67
Hold .................................................................................................. 67
DND ..................................................................................................67
Redial ................................................................................................68
Call Return .........................................................................................68
Record ............................................................................................... 68
URL Record ........................................................................................68
Multicast Paging..................................................................................69
Group Listening ..................................................................................70
Public Hold .........................................................................................70
Private Hold........................................................................................ 71
Shared Line........................................................................................ 71
Automatic Call Distribution (ACD)..........................................................71
Zero-sp-touch.....................................................................................72
URL ...................................................................................................72
SNMP ......................................................................................................73
Action URL............................................................................................... 74
Action URI ............................................................................................... 75
Music on Hold........................................................................................... 76
SIP Diversion Display ................................................................................77
Suppress DTMF Display ............................................................................. 78
Tone Settings ........................................................................................... 79
Voice.......................................................................................................79
Ring........................................................................................................81
Trouble Shooting .................................................. 2

Enterprise IP Phone Getting Started
1
Getting Started
Packing List
The following components are included in your package:
Enterprise IP Phone
Phone Stand
Power Adapter

Enterprise IP Phone Getting Started
2
Handset & Handset Cord
Ethernet Cable
Quick Installation Guide & Quick Reference
CD Content
Check this list before installation to ensure that you have received each item. If you
are missing any items, contact your IP phone reseller.

Enterprise IP Phone Getting Started
3
Assembling the Phone
This section introduce how to assemble the phone with the components in the
packing list：
Attach the stand;
Connect Handset and Headset;
Connect Network and Power.
1) Attach the Stand, as shown below:
Stand attached
2) Connect Handset and Headset, as shown below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.

Enterprise IP Phone Getting Started
4
3) Connect Network and Power
There are two ways for network and power source connections. Users can either
connect the phone to the AC Power directly using the power adapter or to a PoE
compliant switch or hub. Your system administrator will advise you on which one to
use.
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet
cable and switch/hub are PoE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, shown as below:

Enterprise IP Phone Getting Started
5
Configuration and Registration
If you are administrator, you need to do some simple configuration to make the
phone work. If not, please contact with your system administrator or system
administrator for more details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out
the IP address of IP phone. Enter it (for example http://192.168.3.28) into the
address bar of web browser. The default administrator’s login name and password
are admin/admin. The default user’s login name and password are user/user.
Note:
Please locate your PC in the same network segment of IP phone [phone].X) to
access the web configuration page. Please consult your system administrator for
help.
Network Settings
Click on Network->Internet Portn (WAN).
DHCP: Under the default situation the phone attempts to contact a DHCP Server in
order to obtain its valid network settings, e.g. IP address, subnet mask, gateway,
DNS server, etc.
Static IP Address: If your phone cannot connect a DHCP Server for any reason,
you need to enter the network settings manually via Static IP Address. Please
contact your system administrator for more details.
PPPoE: If you are using the xDSL Modem, users can connect your phone to the
internet via PPPoE mode. Please contact your ITSP for the User Name and
Password for internet access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your
network administrator.
Account Settings
The phone attempts to register to the SIP server using the account data provided by
the automatic or manual initialization.
Click on Account, you will find the following parameters:
Field
Description
Register Status
It shows the register status of the phone.
Account Active
Users can select on/off to enable/disable the account
respectively.
Label
The name showing on the LCD of current device.
Display Name
The local phone name showing on the other phone when calling.
Field
Description
Register Name
Register name provided by ITSP.
User Name
User account information, provided by ITSP.

Enterprise IP Phone Getting Started
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Password
Account password provided by ITSP.
SIP Server
SIP server address provided by ITSP.
When all accounts register fail, phone will display "No Service" by default.
When the phone reboot, it will register automatically. If many phones register at the
same time, this will affect the server, the users can configure the register power up
time so that the phone will random register automatically within the configured time.
To configure the power up time via web interface:
Select Network->Advanced-> Registration random, enter the time in the field.
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method
or enter the password via the web user interface.
Configuring via keypad
Network Settings: Press MENU->Settings->Advanced, enter the password, and
select Network->WAN Port/PC Port /VLAN/Web Type/802.1x Settings to enter
the internet relating configuration page.
Account Settings: Press MENU->Settings->Advanced, enter the password, and
select Accounts->OK to configure the account settings.
Users can refer to “Configuring via Web Page”for the parameter details.

Enterprise IP Phone Overview
7
Overview
Keypad Instruction
Users can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is
not powered，and blink when someone calls in or there is a call on mute.
Hot Keys
In different interfaces, different functions of the hot keys.
Line Keys
This buttons are used to active up to the two user accounts.
DTMF Keypad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending
on the selected input mode, users can enter digits, lower / upper case or special
characters.

Enterprise IP Phone Overview
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Navigation Keys
Use the navigation keys to navigate in the display Menus and Confirm/cancel actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
：Adjust the volume of the handset, headset, speaker and ring tone;
：Allows for hands-free communication during calls;
Press to switch to the Group Listening mode.
：Place and receive calls through an optionally connected headset;
：Mute audio transmission locally during calls;
Hard Feature Keys
：Allow users to access the voicemail directly;
：Forward the current call to the third party;
When the phone is idle, press to enter the forward configuration page.
：Press to enter the Dialed Calls interface and select a record to dial out.

Enterprise IP Phone Overview
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LED Instruction
Table 1 Line Keys
LED Status
Description
Steady green
The account is active
Blinking green
There is an incoming call to the account, or there is a call on
hold
Off
The phone is in idle status whatever registered /unregistered
Table 2 Line Keys configured as BLF
LED Status
Description
Steady green
The monitored account is in idle status
Fast blinking green
There is an incoming call to the monitored account
Slow blinking
green
The monitored account is on a conversation
Off
It is not active as BLF
Table 3 Power Indication LED
LED Status
Description
Steady green
Power on
Blinking green
There is incoming call to the device, or there is a call on mute
Off
Power off
Icon Instruction
The IP Phone displays different kinds of icons on its LCD, users can refer to the
following table for their meanings:
Icon
Description
Flashes when the internet is disconnected
Missed calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
Input Method: multi-lingual letters in lower case
Input Method: multi-lingual letters in upper case
Call mute
Call hold
Voicemail
Icon
Description

Enterprise IP Phone Overview
10
Call forward
Auto answer
DND
Keypad Lock
In handset mode
In headset mode
In speaker mode
User Interface
There are two ways to customize specific options on your phones:
1. Using keypad and display on the phone.
2. Using Web user interface in an Internet browser from your PC; please refer to
“Configuration and Registration”to get into the Web interface.
In many instances, it is possible to use both the user interfaces to operate the phone
and change settings; some, however, are only possible via a phone or web user
interface. Please refer to the following table for differences:
Phone Options
Phone UI
Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
√
√
√
Call Features
--Forward
--Call Waiting
--DSS Keys
--Key as Send
--Hot Line
--Anonym Call
--Auto Redial
--DND
--ReDialTone
--Emergency
--BusyToneDelay
--Return code when refuse
--Return code when DND
--Dial Plan
--Tones
--Intercom
--Call Completion
√
√
√
√
√
√
√
√
√
√
√

Enterprise IP Phone Overview
11
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
--Phone Volume
√
√
√
√
√
Advanced Phone Functions
--Accounts
--Network
--Keypad Lock
--Reset to Factory
--Set AES Key
--Set admin PWD
--Voice
--Upgrade
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
√
√
√
√
Note:
1. The above table only indicates most of phone functions rather than all of them.
Please refer to the relating parts for more details.
The default administrator password is admin.

Enterprise IP Phone Customizing Your Phone
12
Customizing Your Phone
General Settings
Phone Status
Users can view the status of your phone using the Phone interface or the Web
interface.
This option allows you to review:
IP;
MAC;
Firmware;
Network: MAC, WAN, LAN, Gateway, DNS, etc;
Phone: Model, Hardware, Firmware, Product ID and MAC;
Accounts: The 2 SIP accounts status;
To check the Phone Status via Phone interface:
1) Press OK button directly to check the IP.
2) Use the navigation keys to check the other information.
To view the Phone Status via Web interface:
Open the web browsers and input the IP Address http://WAN-ip-address; Enter the
account and password (default account and password are admin/admin), select
Status directly to check the status.
Language
The default Phone interface language is English. The Web interface language
depends on your computer Operation System. It will automatically match the
language with your computer and browser.
It also supports French, German, Italian, Polish, Turkish, Portuguese, Spanish, etc.
Users can change the language for the phone user interface and the web user
interface independently from each other.
Note:
All languages may not be available for selection. The available languages depend on
the language packs currently loaded to the IP phone. Please contact with your
system administrator for more information about loading language packs.
To change the language via Phone interface：
1) Press MENU->Settings->Basic->Language.

Enterprise IP Phone Customizing Your Phone
13
2) Scroll through the list of available languages.
3) Press OK button when the desired language is highlighted. The language
appears on the graphic display will be changed to the one you select.
4) Press MENU key to return to the previous screen.
Time and Date
The time and date appears on the idle screen of the IP phone. If the phone cannot
obtain a time and date from the call server, please contact your system administrator
if the time or date is incorrect. Users can configure the time manually or via the
SNTP server which is used to synchronize the time.
To change the Time and Date via the Phone interface:
1) Press Menu->Settings->Basic->Time & Date.
2) If SNTP is selectn, the phone will automatically get the time from the specific
NTP Server. Use the navigation keys to highlight the specific options and do the
relating changes. Users can configure the Time Zone, NTP Server1/Server2, and
DST respectively.
3) If Manual is selectn, the time can be configured manually. Use the navigation
keys to highlight the option and enter the specific date and time.
4) Press OK button, the time appears on the idle screen will be changed. Or press
Menu key to return to the previous screen.
To configure the time format via the Phone interface:
1) Press Menu->Settings->Basic->Time & Date->Time & Date.
2) Use the Left/Right navigation keys to select a preferred time format: 12 hour
or 24 hour.
3) Press OK button to save the changes and return to the previous screen.
To change the Daylight Saving Time Settings via the Web interface:
1) Click on Phone->Preference->Daylight Saving Time to do the relating
changes.
2) Select Enable option, then users can configure the Daylight Saving Time.
3) Select Automatic. There is a table named as AutoDST.xml has been saved in the
configuration file, If the table includes daylight saving time of your time zone, it will
show the Fixed Type: By Date or By Week. And the daylight saving time is

Enterprise IP Phone Customizing Your Phone
14
unchangeable, unless to update the AutoDST.xml via auto provision.
Note:
By default the time zone is +8 China(Beijing), Daylight Saving Time is Automatic.
Keypad Lock
Users can lock the keypad of your phone when you are temporarily not using it. This
function helps you to protect your phone from unauthorized use. Users can lock the
following specific keys:
Menu Key: The Menu keys can not be used until unlocked. Users can not access
the Menu of the phone.
Function Keys: The hard function keys can not be used until unlocked. Users can
not access the MESSAGE, HEADSET, TRAN, RD, Speaker, CONF, HOLD, Navigation
Keys, OK button, Mute button, Volume Adjustment button, etc.
All Keys: All of the keys can not be used until unlocked. Users can only use the
phone to answer the incoming calls.
Lock&Answer: Users can only use the phone to answer the incoming calls（But can
not hung up the call by your party）. Or enter the Menu pages to do some
configurations.
To enable keypad lock via Phone interface:
1) Press MENU->Settings->Advanced, enter the password, and then press OK
button.

Enterprise IP Phone Customizing Your Phone
15
2) Select Keypad Lock.
3) Use the navigation keys to highlight the one you want to lock.
4) Press OK button to active the change, or Menu to return to the previous screen.
5) The icon will be displayed on the top right corner of the idle screen.
6) If you select Lock&Answer, it will show the icon and AA on the user
interface.
To unlock the phone via Phone interface:
1) Press Menu key, you are prompted for the password.
2) Enter the password, and then press OK button, the phone is unlocked.
3) If you select Lock&Answer, you have to enter MENU->Settings->Advanced-
> Keypad Lock interface to disable this option.
To enable keypad lock via Web interface:
Click on Phone->Preference-> Keyboard Lock to do the relating changes. Please
refer to the instructions above for the parameters’detail.
Note:
1. The default password for unlock is admin.
2. Users can make emergency calls when the phone is locked.